Hi there,

Thank you for reaching out.

Please note that YellowPro is an add-on/demo built on top of ListingPro, so its functionality and behavior are inherited from the core ListingPro system.

We’re sorry, but we didn’t fully understand the issue you’re facing. Could you please elaborate on the problem in more detail, ideally with steps to reproduce it and screenshots or a short video?

Regarding the dropdown background issue: If the color becomes transparent after refresh or when switching variants, it is most likely related to cache. Kindly:

Clear your site and browser cache

Disable any caching/minification plugin temporarily

Test the site in Incognito mode

For listing submissions, you have the following options:

Submit listings via the frontend submission form

Add listings from the WordPress backend

Bulk import listings via CSV

For bulk import, please refer to the following documentation article: ListingPro – Bulk Import via CSV (https://docs.listingprowp.com/knowledgebase/how-to-import-bulk-listings/)

If the issue persists after clearing cache, please share more details so we can assist you further.

Best regards,

Customer Success Manager

Hi Vijayrajesh,

We have already provided the required custom CSS to remove both “Search by Google” and “Drop Pin”.

For further assistance, please reach out to our official support channels:

Support Portal: help.listingprowp.com

Email: contact@cridio.com

Please avoid using the comments section for support requests, as our support team actively monitors the official channels and will assist you promptly.

Thank you for your cooperation.

Best regards,

Customer Success Manager

May I know where can I find the “Custom CSS”. May be I missed the comment. If required i can mail too.

Please do check your email, We have shared there. If you still can’t find it just drop us an email we can create again for you, Nothing to worries.

Hi Vijayrajesh,

Thank you for reaching out.

This is not a compatibility issue with the theme. A 500 error is a server-side issue, usually related to hosting configuration, PHP memory limits, execution time, or security rules on the server.

Since you’re using Hostinger, we recommend contacting their customer support directly for a prompt response and resolution. They can quickly check server logs and adjust the required settings if needed.

Also, please note that comments are not a support forum. For proper assistance and faster handling, kindly reach out through our official support channel.

Thank you for your understanding.

Best regards,

Customer Success Manager

Hi, Thanks for reaching out.

Please note that by default we do have filter near me on Archive page to find the nearest listing within specific radius.

You can enable it from theme options> advanced filters> near by.

Here you can make more settings to make it working.

Please once test this feature it will help you alot.

Best regards,

Customer Success Manager

Hi,

Thanks for reaching out.

Sorry, this is not possible. The booking system is free, and there is no commission feature available in the default structure of this theme.

If you really want this feature, custom development will be required. You may hire a developer or contact the customization department at wpvender.com for further assistance.

Best Regards,

Customer Success Manager

home-search-app-view.php file has space at the start. and faq.php. You can see here https://snipboard.io/Lg4KX2.jpg faq.php. They are having space in the beginning. Suppose, if it is not in the zip file, please let me know, I can check the system too.

Can you please confirm on this?

We have shared this scenario with tech team, Please allow us sometime we will get back to you as soon as possible.

Sir those can be removed, Can you please once contact us in support help.listingprowp.com our team will be providing you the CSS code to remove them.

Ok I will contact you again.

sure

Hi,

Thanks for reaching out.

This issue needs to be checked in detail by our support team. Please contact our support team directly help.listingprowp.com, and they will assist you in diagnosing and resolving the demo import and CubeWP Forms error as soon as possible.

Our team will be there to help you until the issue is fully resolved. Thank you for your patience.

Best Regards,

Customer Success Manager

thank you for clarification. i didnt mean custom fieds on this. so all fields from all demos except the 2 premium ones can be used on 1 live site? like i can build one site with events, menus and so on with the classic2 template without any custom fields? thanks

im asking bcs its a bit confusing in the demos. for example, on classic2 if you add a listing you have all those, menu, events and so on options but you dont have any classic2 demo listings showing events or menus on the details page and you also see a warning in the dashboard if you try to edit menus it says this package hasnt that option included?? thanks

Thank you for your patience.

Please don’t get confused by the demos. All demos come with the same core features and functionality. You can use all available fields (events, menus, etc.) on a single live site, except for the two premium-only demos if mentioned.

The demos are provided only as different design/layout examples, not as limitations on features. There is no feature-based restriction per demo. Whatever you see in one demo can be achieved in another demo as well.

The warning you’re seeing is related to demo presentation or sample data, not actual functionality. Upon installation if you will see any warning you may reach out to us we can disable them. You are free to build your site with Classic2 (or any other demo) and include listings with menus, events, and other options without using custom fields.

Hope this clears the confusion

Sir we have checked with support and came to know that you have been responding consistently by the Mr John. We have observed you guys are having conflict on cache.

Further we have highlighted this again , As you know its Christmas holidays and team is on holidays, we will make it sure that as much as possible they look into this matter and resolve it for you.

Yes, you do respond every two or three days, and I’ve been dealing with this problem for a month now and it’s still not resolved.

Hi Renkliweb,

We understand your frustration and truly appreciate your patience.

Please stay connected on our official support forum, where responses are timely and you won’t face delays. On this platform, we’re unable to properly request technical details or investigate issues in depth, which makes resolution difficult.

Also, please note that there have been Christmas holidays, which may have caused some response delays. That said, our support forum is the best place for consistent communication and faster issue resolution.

Thank you for your understanding and cooperation. We’re here to help and will do our best to get this resolved for you.

Best regards,

Customer Success Manager

Hello,

Thank you for taking the time to share your feedback — we understand your frustration.

Regarding TikTok, your suggestion has already been forwarded after the last update and, if feasible, it will be included in an upcoming release.

About font color and typography:

Please note that ListingPro uses three typography layers — WordPress core, Elementor, and ListingPro theme typography. To maintain design consistency across the site, ListingPro theme typography is prioritized and loaded from theme code files. While it is technically possible to enable Elementor typography fully, it is not considered a good practice as it may cause inconsistency and styling conflicts across pages.

Concerning the page header on/off option:

At the moment, removing the header is not supported by design. The theme uses two separate headers — one for the homepage and one for inner pages. Disabling or removing the header would disturb the overall site structure. Additionally, nonces are generated in header.php, so removing header functionality can break core features and security-related processes.

We understand that CSS workarounds may feel inconvenient, but in these cases, they are currently the safest and recommended approach.

Your feedback is valuable and helps guide future improvements — thank you for your patience and understanding.

Best Regards,

Customer Success Manager

Hello,

Thank you for your feedback.

We have considered this as a suggestion and forwarded it to the concerned department. They will review it and, if needed and feasible, include this option in a future update.

We appreciate you taking the time to share your input.

Best Regards,

Customer Success Manager

The latest downloadable version of the theme is 2.9.9 instead if 2.9.10. Another user a few ago reported the same issue. Also the visual composer is outdated within your theme. When will it be updated to the latest version?

Also your theme contains local domains with version 2.9.9: http://listingpro.local/wp-content/uploads/2023/08/lp-classic2-hero-v2-opt-e1693317712383.png http://listingpro.local/wp-content/uploads/2023/08/lp-classic2-hero-v2-opt-e1693317712383.png I can´t write your support because my support license is outdated. Please solve the bugs and give us a recent downloadable version

Hi,

Thanks for reaching out.

Our team has reach out to you, Please do check your support portal our team will be talking to you there, Team has left a message on one of your open ticket.

Best Regards,

Customer Success Manager

Hi,

Thanks for reaching out.

Sorry to say, this isn’t possible to transfer directly. The “Accepted Insurance” section is a MedicalPro-specific feature, and MedicalPro is not just a demo of ListingPro—it’s a separate solution built on top of ListingPro with its own custom post types, fields, and logic.

Because PlacesPro and Classic 2 New demos don’t have this underlying MedicalPro structure, the feature can’t be moved or enabled through a roadmap or simple configuration. If MedicalPro were only a demo layout, it would have been easy to reuse—but in this case, it requires custom development.

If you’d like to replicate similar functionality, you’ll need custom work. For that, we recommend contacting wpvender.com, as they can assist with custom development based on your requirements.

Thanks for your understanding, and feel free to reach out if you need further clarification.

Best Regards,

Customer Success Manager

Hi ,

Thanks for reaching out.

It seems we have already received your email regarding this issue and have responded there with the solution and guidance. Could you please check your email (including the spam/junk folder, just in case) and follow the steps shared in our reply?

If anything is still unclear after reviewing the email, feel free to let us know and we’ll be happy to assist further.

Best Regards,

Customer Success Manager

Hi Customer support, no, that wasn’t us. We didn’t write an email regarding that problem. I only posted here and on the facebook group – but no help so far…

Can you please reach out to us on contact@cridio.com, There we shall be providing the solution

Hi,

Thank you for reaching out.

Please go to WP Admin Dashboard > Settings > Permalinks and simply click Save to refresh the permalinks. After that, navigate to Settings > LP Wizard and run the wizard again.

Also, please ensure that your server is responding correctly, as this behavior is not related to the theme itself.

If the issue continues, feel free to contact us at help.listingprowp.com where our dedicated support team will assist, test, and resolve the problem for you.

Best regards,

Customer Success Manager

Hi,

Thank you for sharing your concern, and we truly apologize for the inconvenience you’re facing.

We want to clarify that there is no known issue with the demo import in the theme. Whenever users face import-related problems, it is almost always due to server resource limits or third-party plugins active on their website. These factors can block or interrupt the import process.

Regarding your case, our support team must have requested your website details so they could check what exactly is happening on your site. We can only resolve issues once we have access to review them. In all our experience, we’ve never had a customer come to support and leave without a successful resolution.

Also, it’s difficult to claim the theme is “full of bugs” without even completing the import process. If the demo isn’t imported due to server restrictions, the theme cannot be evaluated properly.

We are absolutely here to help you and ensure everything works smoothly. All we request is that you give our support team a chance to check your setup—whether it’s a server limitation or a conflict with a third-party plugin. So far, no error has ever been reported in the demo import functionality itself.

Please share your details in your support ticket, and we will assist you right away to get everything resolved.

Thank you.

Hi Sam,

Thank you for your question.

At the moment, ListingPro does not include a dedicated “Impressum” feature. However, you can absolutely create custom text fields (such as name, address, email, VAT ID, etc.) using the built-in custom fields system. These fields can then be displayed on each listing individually, which fulfills the legal requirement for partners in Germany.

The only limitation is that uploading documents (PDF, files, etc.) is not supported through custom fields by default. For document upload functionality, custom development work would be required.

But for standard text input like email, address, legal information, and IDs—you can easily add all of these through Custom Fields without any issues.

If you need help setting it up, we’re here to assist you.

Best Regards,

Customer Success Manager

Hi Billy,

Thanks for your feedback — we appreciate you taking the time to share your thoughts.

Please note that TikTok is primarily a video-based platform, so direct sharing of listing URLs is limited compared to traditional social platforms. This is why it is not currently included in the default social options. However, we completely understand the growing importance of TikTok for marketing, and we have noted your suggestion.

We will consider adding TikTok support in a future update as an enhancement.

Thanks again for your valuable input!

Regards,

Customer Success Manager

I didnt meant sharing video, I meant a social link option with icon

Alright, we understand. Just to clarify, sharing listings directly on TikTok isn’t possible, but we can integrate TikTok icons so you can display your TikTok account on your business/website for your audience to visit.

Hi murohuso,

Thank you for your message and for checking in.

Are you facing any issues with the recent update? We have just released version 2.9.10, and everything is running smoothly so far.

Regarding version 3.0, it is currently under development and will include major improvements such as full CubeWP integration. Since this is a significant upgrade, we are taking the necessary time to ensure quality, stability, and the best user experience before release.

We appreciate your patience and excitement — we’ll share updates as soon as we are closer to launch.

Warm regards,

Customer Success Manager