600 comments found.
Hello, I would like to ask if the Tourfic Plugin is fully compatible with Jacqueline WordPress Theme.
Thank you
Hello,
Thank you for your interest in Jacqueline theme. At this time, we do not guarantee full compatibility with third-party plugins like Tourfic. While the plugin may work in many cases, certain features or layouts could require custom adjustments to display correctly within Jacqueline. We always recommend testing any new plugin on a staging site first to ensure everything functions as expected.
Thank you for understanding! Regards
Guys, this theme its so slow that I can’t even complete the configuration. I’m using 512MB of physical memory instead of the recommended 256MB. This is a fresh hosting so I’m running a clean Wordpresss with the theme.
I’m very disappointed.
Hello,
I understand the frustration, but performance in this case is not determined solely by the theme itself – it heavily depends on the server environment and configuration. Even with 512MB of PHP memory limit, several other factors affect backend speed and theme setup performance: • PHP version (8.1/8.2 recommended) • OPcache enabled and properly configured • CPU allocation (shared hosting often limits CPU seconds) • I/O limits • Database performance • Object caching (Redis/Memcached) • Server response time (TTFB) A fresh WordPress install does not automatically mean an optimized environment. On many shared hosting plans, the bottleneck is CPU throttling and I/O restrictions rather than memory. We’ve tested the Jacqueline theme in optimized environments and it performs normally.
Please submit a ticket at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue.
Regards
Hello, after updating the theme plugins, I have an issue with the text alignement on mobile, see here: https://ibb.co/5XC55bCW I can not replicate it within Elementor, mobile view where it shows correctly. Can you help? Thanks,
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
Thanks for your quick reply: i have submitted the issue through the “Presales Question” as proposed. Thanks for your help.
I’m trying to update ThemeREX Updater. It says, “You have version 2.1.4 installed. Update to 2.2.2,” but when I click update, a red “x” appears and it doesn’t update.
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/
Regards
where can i translate the footer with WPML ?
thank you i did that, we also a weird thing its when translating the services, the price disappear, can you please send me to the support so we can resolve this asap
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
133853
My website with this theme has problems on Mene. I want the menu to show horizontally, but it shows vertically. Why?
Hello,
Please edit Layouts: Menu widget via Elementor and find direction of the menu items: Horizontal or Vertical.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/
Regards
I need to change the subtitles font and I can’t find where to do this. My client does not like that font at all and he wants to use a different one (Montserrat), but when I go to change fonts it only shows text and titles, not subtitles.
Hello,
This is the font “Mr De Haviland”,cursive, please edit it in Theme customizer->Typography.
Check this article https://themerex.net/wp/add-new-font/ for more information on how to add new Google Fonts and Custom Fonts. If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi! Also, the buttons are not changing color automatically. I changed the colors under the Theme options, but when I go to the button is not changing colors. Are the buttons using a different setting to pull the color?
Btw that article does not address my question. So your theme has a bug. Because it does not have an option to change subtitles font.
Bonjour,
Je vous contacte concernant l’utilisation de votre thème dans le cadre de la création d’un site client.
Nous allons commencer le développement sur un domaine provisoire, puis transférer l’intégralité du site finished vers son domaine principal une fois la réalisation terminée.
Avant de procéder, j’aurais besoin de votre confirmation sur les points suivants :
1️⃣ Pouvons-nous désactiver la licence du thème sur le domaine provisoire une fois le site finalisé, afin de la réactiver sur le domaine principal, sans perdre l’accès aux fonctionnalités Premium ?
2️⃣ La désactivation de la licence sur le domaine provisoire ne risque-t-elle pas d’effacer ou d’altérer des données, du style :
mise en page
options du thème
paramètres Elementor
configuration générale
L’objectif est de nous assurer que le transfert final (domaine provisoire → domaine principal) ne provoquera aucune perte ou corruption de données.
Merci d’avance pour votre retour,
Hello,
Thank you for your message and for your interest in our theme.
To answer your questions:
1. Yes, you can deactivate the license on the staging domain once the site is completed, and then reactivate it on the main domain. This will not cause you to lose access to any Premium features. The license only manages updates and support – it does not affect your site’s content.
2. Deactivating the license on the staging domain will not delete or alter any data. All of the following will remain fully intact:
page layouts
theme options and settings
Elementor configurations
general site settings
any imported or custom content
Therefore, the migration from the staging environment to the main domain will not result in any data loss or corruption, as long as the transfer is performed properly (through a migration/duplication plugin or a full export).
If you have any further questions or need additional assistance, feel free to let us know.
Regards
Hi Themerex,
I’ve recently updated the ThemeREX Addons plugin to version 2.37.0. The theme doesn’t load the custom tabs anymore after the update. It worked fine with the previous version. Unfortunately, I don’t have a backup of the previous version. Do you have any idea what may be causing the issue?
See the link below for an example of the problem. https://www.astridvervoort.nl/services/Hope you can help.
Kind regards, Nicole
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
Hi there
Before updating the elementor plugin to 3.32.5, I wanted to ask and make sure this version is compatible with this theme, since I do not want to break the current website. A backup has already been done.
Thank you, Luca
Hello, I’m currently managing a client website using the Jacqueline WordPress theme, which includes the ThemeREX Addons plugin. According to Patchstack and recent CVE reports (CVE-2024-13448), all versions of ThemeREX Addons <= 2.36.1.1 are affected by a critical PHP Object Injection vulnerability (CVSS 9.8/10). Could you please confirm whether the latest version of the Jacqueline theme now includes the patched ThemeREX Addons v2.36.2 (or later), which resolves this issue? If not yet included, can you indicate when a secure update will be released or if it’s available separately? Thank you very much for your time and your help — I want to make sure my client’s site remains secure and up to date. Best regards,
Hello,
Yes, please update the theme and the plugin to the latest version to solve the issue. Otherwise, please submit a ticket at https://themerex.net/support/Regards
Hi, I’m just add woocommerce to my website with thise theme but something strange happens: product image (1200×1200px) in product page appears pixelated but if I hover the mouse over it it can be seen very well (enlarged). Can you help me just for this problem?
just done! It was a woocommerce setting I couldn’t find 
Well done!
Hi, I’m looking for a SPA theme for my new project. Would you mind I ask your theme layouts are based on the new Elementor Flexbox or the traditional Sections and Columns? Look forward to hearing from you, thank you.
Hi there,
Thanks for reaching out!
Our t Jacqueline theme layouts are not based on the new Elementor Flexbox, but rather the traditional Sections and Columns.
However, this theme is built with flexboxes: https://themeforest.net/item/elementra-100-elementor-wordpress-theme/57242915I’m happy to confirm that Elementra is indeed built with Elementor’s new Flexbox Container layout, not the older Sections and Columns. This means you’ll have a more efficient and powerful way to design your site, giving you full control over your layouts with less effort.
Flexbox is a game-changer for building modern websites. It offers superior performance, better responsiveness across all devices, and a more intuitive design process.
Please let us know if you have any other questions.
Regards
Hello, Where can we translate the publication date on the Blogger block? It seems to already be translated into French, but not correctly. For example: “3 jours ago”
This is not proper French. It should be “Il y a 3 jours”.
Ideally, I would prefer to completely remove this relative “ago” format and display only the full date instead, like 30 juillet 2025 (since the full date is translated correctly once the post is older than one week).
Thanks for your help.
Hello,
This iue requires advanced customization o the core file. You hould edit functions.php file and add the lines
add_filter( ‘human_time_diff’, ‘remove_human_time_diff’, 10, 4 );
function remove_human_time_diff( $since, $diff, $from, $to ) { // We only want to affect the ‘human_time_diff’ filter. // Get the post date and format it to your liking. // ‘j F Y’ will display the date as ‘30 juillet 2025’. $post_date = get_the_date( ‘j F Y’ ); }
// Return the formatted date instead of the human time difference.
return $post_date;Regards
I have an old version of Jacqueline (before 2.0) that is beyond being able to update it since the update would break my site. Do you have a support package I can buy or a preferred vendor that I can pay where my site can be migrated to a new version and I can be assured my site won’t break?
Hello,
Yes, sure! Please submit a ticket https://themerex.net/support/ and our team will provide you with a solution.
Regards
I tried to submit a ticket there but since my general support expired (it won’t take my product code anymore), I can’t do that anymore. General support is not the correct service level for this request, so I’m not sure where to submit.
I figured out how to submit it as a presale support question. Thank you.
Thank you! Please expect a reply soon.
looking at buying this theme, just want to know if it is possible to setup the whole site on a different domain (sandbox), and then when ready, export all content, and import to new domain for the site to go live?
Hello,
Absolutely! You can certainly set up your entire website on a different domain (or staging environment) and then, when you’re ready, easily export all your content and import it to your new live domain.
This is a very common and recommended workflow for WordPress development, and it’s fully supported.
Regards
thanks, can you tell me where i can find this export option in the demo admin?
Hello,
There’s a standard Export option:
1. Log in to your WordPress admin dashboard.
2. In the left-hand sidebar menu, navigate to Tools.
3. Under the “Tools” submenu, you’ll see an option called Export.
4. Clicking on “Export” will take you to a page where you can choose what content you’d like to export (e.g., all content, posts, pages, media, etc.)
Or you can use extra plugin like for example Duplicator. Duplicator packages your entire WordPress site (all your files, database, themes, plugins, and content) into a single, portable zip file called a “package.” You then upload this package and a small installer.php file to your new domain/host, and the installer guides you through setting up your site. It automatically handles the URL replacement in the database.
Regards
Hello, after updating ThemeREX Addons plugi to 2.35.2 version I can’t see anymore my top header built in elementor: I have an empy area over the header with logo and menu. Now I’ve re-uploaded the previous version of the plugin and all it’s fine. Can you please check and fix the problem for next update? thanks a lot
Hello, my support is expired, please fix the problem with your plugin for next update. Thanks a lot
Hello, thank for fixing th problem, the new version works properly. Best regards
Warm welcome!
The latest download doesn’t appear to have the latest version of WP bakery page builder included. I can’t get the latest theme to load correctly and believe the page builder version could be an issue with this.
Hello,
Thank you for contacting us!
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. It was applied on Sept 23, 2021.
If you choose to update the template, you need to set up the website again and re-build the content using Elementor. Please follow these steps to update the theme to 2.0 properly – http://jacqueline.themerex.net/doc/#update_to_v2 Our Tech support team will be glad to assist you with that. You may use option “Pre-sales question” at https://themerex.net/support/ that does not require support renewal.
Regards.
Hi I have bought two licenses, one for prod and one for dev. Now I can’t figure out which I use in the production because I would like to setup one more development version (the old dev is lost with old laptop)
However both codes are used and I not sure which I need to unassign.
I can’t also access the ticketing system because my support is expired but maybe you can help me somehow w/o additional support..
Thanks you
Nevermind, I found the key through debug.
Hello,
Thank you for contacting us!
We are glad that you have found a solution.
Moving forward, please feel free to check the guide to find the purchase code – https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello. I really need 1.6.5 version. Anybody have it?
Hello,
Thank you for contacting us!
Our Tech support team can send you the theme version 1.6.5. Just submit a support ticket at https://themerex.net/support/ If your support is expired, you may use the option “Presales Question” and provide the purchase code in the message body. Our Tech support team will help you as soon as possible.
Regards.
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