549 comments found.
Hello, I purchased the Minomog template a couple of days ago. Unfortunately, I have spent a lot of time trying to contact technical support, but without success — there has been no response. When installing the “Bedding” template, the images/products are not displayed; the installation appears to be incorrect.
Hi there,
We’re very sorry for the inconvenience and for the delay in getting back to you. That’s certainly not the experience we aim to provide.
Could you please reply to your previous support ticket so our team can quickly locate and prioritize it? Alternatively, feel free to share your purchase code here, and we’ll immediately look into your case and assist you as soon as possible.
Regarding the demos: all images and commercial fonts used in our theme demos are for demonstration purposes only and are not included for use on live stores. If you would like to use any of these assets, you will need to obtain the appropriate licenses or permissions directly from the respective authors or copyright holders.
In the meantime, you can follow our step-by-step installation guide here to ensure the demo is installed correctly: https://docs.foxecom.com/minimog-theme/getting-started/install-minimog-theme/install-minimog-in-1-click-fast-way#install-a-theme-demo-using-foxhome
We appreciate your patience and look forward to resolving this for you quickly.
Hi, Theme design and features look good. Interested in buying the theme. Just one question. Does your theme have the feature to create a promotional/newsletter popup when visitors land on the website for the 1st time? I am looking for a popup that would look and function something similar to https://tco-forum-uploads.s3.amazonaws.com/original/3X/9/0/9068ab8f6c2789c59d6e1acca592e449d27f58a7.png
Hi there,
Thanks for your interest in Minimog. Glad to hear you like the design and features!
Yes, you can absolutely create a popup like the example you shared. We recommend using our FoxKit AIO Upsell Cross‑sell app, which is fully compatible with Minimog and lets you build flexible popups that trigger on first visit (or other conditions).
You can check out a demo here: https://docs.foxecom.com/foxkit-app/sales-boosting/pop-up
And install the app here: https://foxecom.link/tryfoxkit
You can also install Minimog as a trial theme to test its features in full after installing Foxkit. See how: https://go.foxecom.com/VWUtoQv
If you need any help setting it up with the theme, feel free to let us know via email happytohelp@foxecom. We’re happy to assist
So, I need to pay extra to have the discount popup?! I can see Foxkit app free version is very limited as I can see, and therefore my question is, do I need to pay extra for the app just to build the popup the way mentioned? IF yes, then this is a huge turnoff.
Hi, After reviewing the comment section, I found a 2-year-old question from an interested buyer and your response. I will copy paste the crucial part of the answer to ensure the statement is still valid or not. Is the “Private Plan for Minimog Users” still valid? If yes, is the limit still the same “for the Minimog users” as you mentioned in the response couple years ago? Please confirm ASAP. I want to make sure that $89 is all I pay and get all the features with “following mentioned limit” that you mentioned forever. I do not want to pay for Foxkit after 6 months. Your response and I quote
“Hello @rayanmathew.
If you use Minimog x FoxKit x FoxHome once you have purchased Minimog, here are the feature limits of FoxKit
1. Product Bundles feature: 15
2. Quantity discount feature: 15
3. Pre-purchase upsell feature: 15
4. In-cart recommendations feature: 15
5. Free-shipping goal feature: You can use this. No limit
6. Countdown timer feature: 15
7. Promotion pop-up: 5,000 impressions/ month
Sales notifications features: You can use this. No limit.
8. Size chart feature: 15
9. Stock countdown feature: You can use this. No limit.”
Hi @mridul1234
Thanks for taking the time to look into this — that’s a very fair question, and I’m glad you asked for clarification.
To confirm clearly: - You do not need to pay an ongoing FoxKit subscription just to have a promotional / newsletter popup when you purchase Minimog. - The “Private plan for Minimog users” is still valid. - After purchasing Minimog, you can install FoxKit and activate the Minimog license via FoxHome. Once activated, the Minimog-included limits apply, not the public FoxKit paid plans.
If you ever need higher limits or more advanced features, you can upgrade the app plan anytime.
Hope this helps clarify things
We welcome all presales questions, please don’t hesitate to reach out to us at happytohelp@foxecom.com so we can best assist you.
Thank you!
How do you install this theme? I am getting an error that it cant install with zip – this is terrible first start
I am stuck in an endless loop – i go to foxtheme to download and i enter domain and it takes me to install fox app which i already did !!! This is an endless loop!
I am stuck at https://home.foxecom.com/add-store – i enter my domain and it takes me back to the app! What is this ??
I keep entering my domain and it takes me to the FOX SALES BOOST PLUGIN!
I think i figured it out – thanks!
Thanks for the update, glad to hear you figured it out
Just to clarify for future reference, when signing up for FoxHome, please make sure to use your root domain ending with myshopify.com and it should work as expected.
We can also see that you’ve reached out to us via email, so we’ll continue assisting you there as well
I want to purchase the theme, but i want to know how to update the theme in shopify when it’s updated?
Hi there,
There are two ways to update the theme: manually via code or automatically with the FoxHome smart theme manager.
For step-by-step guidance, please refer to our help guide here: https://docs.foxem.com/minimog-theme/getting-started/update-minimog-theme
We’re always happy to help with any presale questions. Feel free to reach out to us at happytohelp@foxecom.com and our team will gladly assist!
Thank you!
Hello I brought the theme but I have query,
I came across alpino.store using the Minimog theme and wanted to confirm which exact demo/layout they are using.
Please let me know the demo name so I can reference the same setup as i loved the design?
Hi there,
Thanks for purchasing our theme!
To make sure you get the best and most accurate assistance, we recommend contacting our Customer Success team directly. They’ll be happy to look into your case in detail and guide you properly.
You can reach us via: - Email: happytohelp@foxecom.com - Contact form: https://foxecom.com/pages/contact-us
Thanks for your understanding, and we look forward to assisting you!
All of our images are broken and I am seeing an error with Lazy load. Can we get help with this?
Hi there, Thanks for reaching out. If you encounter any issues, please connect with our Customer Success team directly so we can assist you promptly and accurately.
Please contact us here: Email: happytohelp@foxecom.com Or use our contact form: https://foxecom.com/pages/contact-us Thank you for your patience, and we’re looking forward to helping you resolve this soon
how do we change the color of the text links? the text with hyperlinks are of the same color which makes it hard to spot an actual link.
Hi @karanbhagat,
To help us check your setup and provide the most accurate guidance, please contact our support team directly. You can reach us via email at happytohelp@foxecom.com or submit a request through our contact form here: https://foxecom.com/pages/contact-usOnce we have a bit more information, we’ll be happy to assist you further.
Thank you!
I am having troubles logging into the FoxHOme thing. When I sign up it takes me to my shop and all i see is this FoxKit Sales boost app. I dont see the Foxhome page to put my code in or anything.
Hi there,
When signing up for FoxHome, please make sure you use your root Shopify domain (ending in myshopify.com).
If you need help identifying the domain, please contact us at happytohelp@foxecom.com so we can assist you effectively!
Thank you!
Is this os 3.0? Is there any plan to add new features and update the theme?
Hi @webratna
Thanks for your question! The theme is built on Shopify Online Store 2.0.
We actively maintain and update the theme, with ongoing improvements, bug fixes, and new features added regularly.
If you have specific features in mind, feel free to let us know. We’re always happy to hear feedback!
Thank you!
Will it be updated to support 3.0?
At the moment, we don’t have a specific plan or timeline available for supporting OS 3.0 in Minimog yet. However, we may roll out new updates for the theme, or even introduce new exclusive themes and support theme blocks in the future.
To stay up to date with the latest news, updates, and special offers, we recommend subscribing to our newsletter here: https://foxecom.com/
Thank you for your interest and support!
Does your theme support Video shop functionality
Hi @abdulrehmantariq123,
Yes, the Minimog theme supports video functionality. You can add videos to product media, product pages, and various homepage sections (such as video heros, slideshow with video sliders, and custom sections). This allows you to showcase products with videos directly in your store.
However, please note that Video Shop–style features (like native TikTok/Instagram in-app shopping feeds) are not built in by default. Those typically require third-party apps or platform integrations.
If you can share more details about the specific video shop functionality you’re looking for, we’ll be happy to advise further Please don’t hesitate to contact us via email happytohelp@foxecom.com
Thank you!
When will next sale? In search input you shows product result in grid mode but when I check your live demo its only list view plus whats new in updates i want to check. Please help.
Hi @kushaltann,
Thanks so much for your interest! We don’t have the date for our next sale just yet, but we’ll be sure to announce it as soon as everything is confirmed. If you’d like to be the first to know, you can subscribe to our newsletter at foxecom.com.
In the meantime, we’re always happy to help with any presale questions — feel free to reach out to us at happytohelp@foxecom.com and our team will gladly assist!
Thank you!
I’m experiencing a bug with the template on my website.
When I click a Collection List, it opens the correct collection page, but the products displayed are wrong. As you can see in the screenshot attached, the same products keep repeating at the top and bottom of the page, even though the collection should show different items.
It looks like the collection is not filtering correctly and is showing a repeated set of products instead of the actual items inside that collection.
You can check the issue with this page: https://sparksandmore.com/collections/christmas-gift when loading second page keep shown same products
Hi there,
We’d be happy to investigate this further for you.
We weren’t able to locate any support request from your account regarding this issue, so could you please contact our Customer Success team at happytohelp@foxecom.com ?
If possible, please include any screenshots or screen recordings showing the repeated products
Once we have this information, we will promptly troubleshoot the issue.
We look forward to helping you get this resolved!
Is Minimog theme compatible with over 250 product variants?
Hi there,
Yes! Please make sure your theme is up to date so you can access the latest features.
Thank you!
Once the Minimoog theme’s installed, how easy is it to update later on — is it just a simple one-click update?
Hi @jonjazz,
You can use our FoxHome smart theme manager to update the theme. We have a detailed help guide here: https://docs.foxecom.com/minimog-theme/getting-started/update-minimog-theme
Thank you!
I recently bought this theme but there is no upsell or cart I thought everything is there. If not can you please cancel the order and refund please contact support@thrivepix.com
Hi there,
Our team has reached out to you to assist with the theme setup. Please kindly check your inbox!
Thank you very much.
When will sale come? I purchased shopify but using default theme i currently can’t afford the current price. I also cant wait to use your theme please bring sale live or let ne purchase separately. I highly request you!
Hi @Mevo676,
Thank you for your interest! We don’t have an exact date for our upcoming sale yet, but we expect it to arrive soon as BFCM is approaching.
In the meantime, feel free to subscribe to our newsletter at https://foxecom.com/ to stay updated on all offers and news.
Thanks!
I checked your minimog demo but how do I change sticky bottom menu icons, I want to show text with icons and add any icons or links how I will do that.
Here is my question & features i need.
Q. How to display 50% off on product page Q. How to display shipping fee on cart drawer Q. How to display custom header in product page Q. How to show history button or back button to go back to previous page Q. How to replace sticky bottom icons for mobile Q. Heart icon not display on mobile header.
Your features doesn’t work in minimog I need for my client.
Hi,
You can find the settings available for the Mobile sticky bar here: https://docs.foxecom.com/minimog-theme/pages-global-sections/mobile-sticky-bar Adding custom links will require code modification.
We welcome all presales questions. Please contact our Customer Success team via email happytohelp@foxecom.com, so we can best assist you.
Thank you!
Could you please explain how the image variant or swatch feature works on your demos? Does it require custom coding, or is it built in? I’d like to show several images for each variant that switch automatically when that option is clicked. Thanks
Hi @jonjazz,
Great question!
You can easily achieve this using the FoxKit app — specifically the Variant Group Images feature. This lets you display only the images of the selected variant automatically when a customer clicks on a swatch or variant option, no custom coding required.
You can learn how to set it up here: https://docs.foxecom.com/foxkit-app/sales-boosting/variant-group-images
This feature works seamlessly with the Minimog theme. 
OK nice thanks. I presume FoxKit All-in-one Sales Boost is included with Minimog- or is this a paid add on?
The FoxKit app offers both free and paid plans.
For the Variant Group Images feature, you can use it for free as a Minimog user. It becomes available once your theme license is activated.
So there’s no extra cost for this feature if you’re using the Minimog theme.
Hi,
Just a small issue, while uploading the demo of “Couture” im facing this issue ‘FileSaveError: Section type ‘instagram’ does not refer to an existing section file’ facing this on both files index.json & settings_data.json. Attached is the screenshot for reference.
Please resolve on priority, Looking forward.
Also whule opening my ticket it doesnt show me “Minimog – Next-gen Multipurpose Shopify theme grade-A” in the choose option to proceed with ticket. Please resolve ASAP
Hi @arslanhussain823,
Thanks for reaching out!
We recommend using our FoxHome Smart Theme Manager to install any demo (including Couture) with just one click. This also ensures your theme files and sections are set up correctly and stay updated with the latest version. You can follow this guide for detailed steps: https://docs.foxecom.com/minimog-theme/getting-started/install-minimog-theme/install-minimog-in-1-click-fast-way
Please contact our Customer Success team via email happytohelp@foxecom.com or contact form here: https://foxecom.com/pages/contact-us if you need any help with our Minimog Shopify theme.
Thank you!
hello, I have 2 languages in my store when I enable in settings Right-to-Left support
Enable RTL Read How-to
Languages support RTL he,ar
I use arabic in translate and adopt but still arabic language not changing the direction, when I enable for all website it changes the direction for all but I want to change only for arabic.
Hi @ISMa3elaino,
For your specific case, please contact our Customer Success team via email happytohelp@foxecom.com or contact form here: https://foxecom.com/pages/contact-us
They’ll help you configure RTL so it applies only to the Arabic language without affecting the rest of your store.
Best regards.
Hello, I am interested in your Minimog theme. I am trying to log in to your “foxhome” link to try out the theme. When it asks for my page URL, it redirects me directly to my own Shopify account. I cannot access your panel. I have also installed the required FoxKit and Foxify apps, but I still cannot log in.
Hi Aliyasayacak,
Thank you for your interest in our Minimog theme!
To sign up for FoxHome, please use your root domain associated with myshopify.com.
If you need any assistance identifying or setting up the correct domain, feel free to reach out to us at happytohelp@foxecom.com — we’ll be glad to assist you!
