Pre-purchase question: is it possible to install one demo and then import a specific page from a different demo?

Hi team, does the checkout process support DOKU Payment? https://wordpress.org/plugins/doku-payment/

Thanks.

Hello team, is woopayments included or do i have to purchase it seperately?

In recent days I got error in the theme and menu for restaurant is not available or missing in my page kalseeecolodge.com/specials, here is the screenshot of error https://ibb.co/KzzRLDb3 any body have this issue?

Hello, I have a question. I’ve check most of the templates and noticed an issue across all of them. When you click on a room and then select “Book,” it redirects to a search results page displaying all available rooms instead of the one selected. From a UX perspective, this could be a problem.. If a user clicks “Book,” he expect to proceed directly to the checkout flow to complete their reservation. Is it possible to have this? Thank you.

I’m working with the singleroom_one_third section and need a bit of guidance.

1. Button color: Is there a built‑in option to change the button color for this section, or does it require custom CSS? I haven’t been able to find a setting in the theme panel or the room template options.

2. Section disappearing on new pages: When I follow the instructions to create a new page using the recommended template, the singleroom_one_third section disappears entirely. Is this expected behavior, or is there a specific template or setting required to keep that section visible?

3. Adding the location map: I’d also like to add the location map into the singleroom_one_third layout. Is there a theme option for this, or does it need to be added manually through a shortcode or custom block?

I read some of the other comments to see if I could find a solution but I wasn’t able to find what I needed. I tried to submit a ticket but the Hoteller theme is not listed in the dropdown or on the articles page. Any guidance on these three items would be greatly appreciated.

Hello ThemeGoods,

We have purchased the theme Hoteller Booking WordPress and we have it already running and working properly with Stripe as the only payment gateway on checkout. Our client wants to add one more popular payment gateway option (Viva.com​) in the checkout process (additionally to Stripe), we have tried everything, we haven’t found a way yet to implement it.

The website for the Viva payment gateway is: https://www.viva.com/en-eu , their plugin (Viva.com – WooCommerce Smart Checkout plugin​) is based on WooCommerce but they also have API and other options, some documentation they have: https://developer.viva.com/plugins/

​We have asked the support from Viva.com and they told us that, since our Hoteller Booking WordPress​ website does not use WooCommerce for checkout, we cannot use their “WooCommerce Smart Checkout plugin”. Instead, we should integrate Viva.com Smart Checkout directly into our custom checkout flow with an API (coding).

Viva.com Smart Checkout is a hosted payment page that we can redirect our customers to for secure payment processing, like Stripe does. This solution supports a wide range of payment methods (including cards, Apple Pay, Google Pay, PayPal, and many local options) and is designed for custom integrations like ours and has become very popular.

To implement Viva.com Smart Checkout, we were given those instructions:

1. Our client has already created a Viva.com account. 2. Our client has already set-up a ​payment source for online payments in his Viva.com dashboard, pointing to the website. 3. We have to use the Smart Checkout API to create payment orders and redirect our customers to the Viva.com payment page. 4. We have to h​andle payment notifications and webhooks to update our booking system after payment completion.

You can find the full integration guide and API documentation here: Smart Checkout Integration (https://developer.viva.com/smart-checkout/smart-checkout-integration/​) & APIs for payments (https://developer.viva.com/apis-for-payments/​)​

We will probably need pre-authorizations for reservations, and maybe custom payment flows too, which would be related to Webhooks, right?

Can you please give us instructions, on how we would be able to implement this payment gateway into the theme we purchased from you? ​We were not able to submit a support ticket.

​Thank you,

Alexander Karmios

​AR media

Hello, I got another question which I hope you could provide me with a response. My customer asked if we can block all new reservations if made by guest after 10PM on the same day. This is in order to have people arriving in the middle of the night. Is that something that we can do with the theme?

Hi, I’m testing other demo imports on a test server. I’ve unregistered the license from the prod server and naturally, the prod server could not display the menus and other items. So, I’m wondering how the license authentication process is working. I’d like to be certain that in case your license authentication server is down or has network issues, it would not impact our web server. Could you please provide some details here that would comfort us that we’re alwasys safe?

Hi, I have purchased the Hoteller Theme and I’m going through the online documentation. I wanted to create a new Mega Menu and following your article “Creating Mega menu using default WordPress custom menu”, I should be able to open the “menu parent item option box” and add the class megamenu. The problem is that there’s not such class option box on my current setup (Wordpress 6.9, Elementor 3.34.2, Hostinger) Is the documentation just outdated or am I missing something?

Hello, Before I purchase the theme, I have a few questions that are very important to me:

1. Are there any additional payments required for this theme to function 100%?

2. For the MotoPress booking system, do I need to make any extra payments to use it, considering that MotoPress has a fee of $139.00 per year?

3. Is the MotoPress Hotel Booking app free, or does it require an additional payment?

​Hello, can you please release the license I purchased from the website penzionkamenak.eu? The site was only used for testing purposes, it was never online, I forgot to deactivate the license when I deleted the site. Thank you for your help Lukas

Hi, I recently changed the URL of my WordPress website. Some custom fonts are still being loaded from the old URL, which causes them to fail. How can I update the font URLs so they load correctly from the new domain?

Hi I had many questions before buying 1- does website support add many properties under each property booking rooms ? 2- does it support multi language translate press plugin ? 3- does it support rtl ? 4- does it support my fatoorah payment gateway ?

We have a big issue, no admin emails are being send for bookings. We need this immediately solved.

Hello,

The website https://lesrefugesariegeois.com/ has been closed, but we did not unlink the purchase code before shutting it down.

I would like to reuse the theme on a new domain, but when I try to reset or manage the license in my Envato dashboard, the process gets blocked every time.

I know that my support period has expired, but I simply need the license to be reset/unlinked from the old domain so it can be activated again.

Could you please help me with this license reset?

Thank you for your time.

If I purchase a theme license, can I use the template on a staging subdomain in addition to the main domain? Thanks.

Hello! Your theme has an accessibility problem, alt is empty in logo images. I need to change this: alt=”<?php esc_attr(get_bloginfo(‘name’)); ?>” in many templates, including alt=”<?php echo esc_attr( get_bloginfo(‘name’) ); ?>”

Are you planning to fix this? There are other accessibility issues.

Thanks

URGENT : Help to Remove License From Subdomain and Activate It on Main Domain Ticket #4523020

I’m fairly annoyed at this theme – I imported Design Hotel demo and all the theme files are corrupted so you can use Elementor to make a new page, but you can’t edit any of the pages in the demo, which is what I bought the theme for. Is there a fix for these?