169 comments found.
We waiting the update of this theme
Hi, thank you for choosing our theme!
We’re currently working on the next version and are planning to release it between the end of January and mid-February. If you have any specific feedback or features you’d like us to consider, feel free to share. We’re happy to listen.
Do you provide Figma files?
Hi, thank you for considering our theme!
At the moment, we’re not able to provide the Figma file for Umino. If you have any specific design questions or need guidance on customizing the theme, feel free to let us know. We’re happy to help where we can.
Best regards,
NextSky.
Hello. 1. Will you update this theme to support Shopify 3.0 blocks? 2. Mobile menu contains menu which I can’t edit. The main problem is that it contain /contact link which is referring to 404 error. How to fix it? Thanks
Hi, thank you for choosing our theme!
Regarding technical assistance, please contact our Support team via Ticket system [here] for further information.
Best regards,
NextSky.
What about first question? So to fix the bug in the theme I should purchase support?
If the issue is related to the theme, we’ll be happy to fix it for you. Please contact our technical support team through our ticket system or email us at support@nextsky.co so we can assist you further.
When the next update will come ? Its been 8 month since the last update
Hi, thank you for choosing our theme!
We’re currently working on the next version and are planning to release it between the end of January and mid-February. If you have any specific feedback or features you’d like us to consider, feel free to share. We’re happy to listen.
Is this os 3.0? I see that it is not updated since April. Is there any plan to add new features and update the theme?
Thank you for considering our theme!
Some themes or documents may mention “OS 3.0,” but this usually refers to newer features or enhancements built on top of Online Store 2.0, not a new Shopify theme architecture. OS 2.0 remains the official and supported standard for modern Shopify themes.
Regarding updates, active development has continued internally. At the moment, we haven’t finalized a release date for the next version yet.
Please feel free to let us know if you’d like any further information. We’re happy to help.
Hi! I wanted to ask about the review section design on the product page shown in this demo: https://umino-demo-v2.myshopify.com (Therapy Skincare). Is this review section part of the built-in theme features, or does it use a separate app? If it’s an app, is it free or paid?
Hi, thank you for your interest in our theme!
The review section shown in the demo is powered by Judge.me, a popular third-party app that’s fully compatible with our theme and free to use. You can easily install it on your store and achieve the same review layout as in the demo.
If you’d like, we’re happy to guide you through the setup or recommend alternative review apps as well.
Hello Where i can read your change log?
I bought the template for my old website, which I deleted. I wanted to work on my new website with this template I bought And the code doesn’t work for me, how do I reset the license for the new website?
Hi, thank you for choosing our theme!
Regarding technical assistance, please contact our Support team via Ticket system [here] or email at support@nextsky.co for further information.
Best regards,
NextSky.
Hello
we getting trouble and showing This purchase code is invalid!...
sometime its allow to change and sometime showing… this is so disturbing… how to remove it please help us…
Hi, thank you for choosing our theme!
Regarding technical assistance, please contact our Support team via Ticket system [here] for further information.
Best regards,
NextSky.
Hello! Are you planning to release version 3.0? I noticed the last update was only in April.
Thank’s.
Hi,
Thank you for choosing our theme! We are currently working on the update version for Umino. The notification will be released soon with the detailed changelog. Please follow your email for the earliest notification.
For more information, please feel free to reach out to us via email support@nextsky.co or ticket system [here].
Best regards,
NextSky.
Hello,
I’d like to ask whether this theme is still being actively maintained or if development has been stopped. At the moment, it appears quite outdated, and the lack of recent updates raises some concerns about its future.
If you are still working on it, could you please provide an estimated timeline or at least some information about when the next update will be released? Users who rely on this theme deserve to know if it will continue to be supported or if they should consider switching to an alternative solution.
Thank you.
Dear Sir/Madam, Thank you for choosing our theme.
Currently, we still update for Umino theme and the latest version is 2.9.0. You can turn on the notification for theme version in https://themeforest.net/user/contactschaub/email_settings or follow our update in our documentation [here] for the information of each update release. We also provide update instructions in the document, that would be helpful for you.
Please feel free to contact us via email at support@nextsky.co for more information.
Best regards,
NextSky.
you are using Futura font with your demos, why when we download it doesn’t come with that font?
Dear Sir/Madam,
Thank you for choosing our theme Umino! Please contact our support team via our Support Ticket System and provide your detailed requests to receive technical support.
Best regards,
NextSky.
My Shopify store has been shut down for a long time due to prolonged inactivity, and I’m now planning to create a new store. Since the original store’s theme hasn’t removed the purchase codes, I’m unable to use the purchase codes I bought on my new store. Could you please reset my purchase codes? Thank you.
Dear Sir/Madam,
Thank you for choosing our theme Umino! Please contact our support team via our Support Ticket System and provide your detailed requests to receive technical support.
Best regards,
NextSky.
The support service is very poor. The site’s product loading time is very long and the theme is very slow compared to the Shopify theme. The theme owner does not offer support service. I purchased the theme 4-5 days ago and want to return it, but they won’t accept it. Think twice before purchasing a theme from this seller.
Dear Sir/Madam,
Thank you for choosing our theme.
Please note that loading time can vary depending on several factors, including your internet connection and the number of third-party plugins or apps currently installed. We previously requested more details to assist you further, but unfortunately, you declined to provide them.
We would also like to clarify that our support team is always available and committed to helping customers. You are already in contact with them and you denied the right to get support.
From what we understand, this situation stem from a change of preference. As such, in accordance with Envato’s refund policy, this case does not qualify for a refund.
We appreciate your understanding, and we remain available should you wish to continue with support or need help with theme setup.
Best regards,
NextSky.
I really like your software, but I have to return it for a few reasons. I have contacted you via email and support line. Please get back to me.
Hi,
Thank you for choosing our theme! Our team will reach out to you shortly. Please keep in touch and let us know if you need any information or assistance.
Best regards,
NextSky.
It seems there’s a bug in the fake order function, because when I activated it, my website started having loading issues. It constantly freezes, and if I try to deactivate it, it doesn’t turn off and the site crashes.
Dear Sir/Madam,
Thank you for choosing our theme Umino! Please contact our support team via our Support Ticket System and provide your detailed requests to receive technical support.
Best regards,
NextSky.
SEO problems with this theme. I’m encountering an issue with the UMINO theme that seems to be generating incorrect URLs.
Some pages are being crawled with duplicated paths, such as:
https://my-website.com/collections/all/collections/all/products/productHowever, the correct URL should be:
https://my-website.com/collections/all/products/productAs you can see, the segment /collections/all/ appears twice in the incorrect version. These malformed URLs lead to non-existent pages and are negatively affecting our SEO.
Could you please review the theme’s template code and let me know where this duplication might be occurring and how we can fix it?
Looking forward to your guidance.
Dear Sir/Madam,
Thank you for choosing our theme!
Please contact us via email at support@nextsky.co so we can discuss more about the detailed information and solution for this matter.
Hope to hear from you soon!
Hello! It has been 3 days since I’ve bought the extended support for 6 months, but it still showing that my licensed expired. It didn’t renew yet. I tried to contact both support from nextsky and themeforest but didn’t have any answer. Please fix it as soon as possible
Dear Sir/Madam,
Thank you for choosing our theme! Please kindly provide your license so we can promptly check it for you.
Best regards,
NextSky.
Do you need me to send the lincese number here? Wouldn’t it be exposed to all users to use the code as well? I’ve sent an e-mail from nicolasacs@gmail.com with screenshots with the code, can you check it there please? If you think it’s safe to copy and paste it here I can do it as well.
Thank you for the information regarding the ticket number. Can you try to create a new ticket again?
If you need further assistance, we can continue via email.
Best regards,
NextSky.
I’ve tried, it still says my license is expired and that I can’t create a ticket. I tried to reach you at the e-mail twice (support@nextsky.co), but didn’t have an answer. Please check it, we paid it on tuesday and still haven’t updated the license support.
Hi, We have received your latest email. Please keep in touch with us and we will resolve your concern swiftly.
Best regards,
NextSky.
Hi,
I hope you’re doing well.
I previously purchased the Unimo theme and installed it on my old Shopify store, which is now inactive and unsubscribed. I’m currently building a new Shopify store and would like to use the Unimo theme there. However, I’m unable to access my old store to deactivate or transfer the theme license.
Could you please assist me in either:
Transferring the license to my new store, or
Providing a way to download the theme so I can use it on the new store?
I can provide proof of purchase and the email associated with the original store if needed.
Thank you for your help and support!
Best regards, Prathap
Hi,
I previously installed and activated the Umino theme on my old Shopify store, which I no longer use. I recently re-accessed that store, removed the theme completely, and I’m now trying to use Umino on my new Shopify store.
However, when I try to activate the theme using my license key, I get an error saying the code is invalid. It seems the license is still locked to my old store.
Could you please reset or transfer my license to this new store? I can provide any purchase proof or store details you need.
Thanks for your help!
Best regards, Prathap
Dear Sir/Madam,
Thank you for choosing our theme! Please contact our support team via Support Ticket System [here] and provide us with your license so we can help you reset it.
We are looking forward to assisting you!
Best regards,
NextSky.
Hi,
I hope you’re doing well. First of all, thank you for creating such a great theme — we truly appreciate the work that has gone into it.
We’ve been exploring the support options available, but unfortunately, the cost for extended support is currently a bit high for us. We’re working with a limited budget and trying to make the most out of what we have.
With that in mind, we’re hoping you could kindly guide us through the license activation process or let us know the steps involved.
Your help would be truly appreciated — even a short reply would go a long way for us.
Thank you in advance for your time and understanding.
Hi,
In that case, please provide your information regarding the license via our email support@nextsky.co so we can help you reset it.
Best regards,
NextSky.
Hi,
Thank you for your response.
I have shared the requested license information, including the license certificate and domain details, via email to support@nextsky.co as advised. Kindly check and let me know once the reset is completed or if any further action is required from my side.
Looking forward to your support.
Best regards, Prathap Arutla
I bought theme in 2023, but I can’t edit it. On safari screen goes blank after accepting cookies. Chrome says “invalid purchase code” I opened a ticket a week ago but haven’t heard back. Can you help fix this?
Dear Sir/Madam,
Thank you for choosing our theme! We haven’t received any ticket under the name ‘tinaseatery’. Please ensure you still have support period and create a ticket in our System [here].
We are looking forward to assist you.
Best regards,
NextSky.
I’m unable to submit a ticket. I’m being asked to renew support
Hi,
Thank you for reaching out. Please note that on Envato, support is only available for items that are within the Support Period.
If you require further assistance or have any questions, please don’t hesitate to contact us at support@nextsky.co. We’re happy to discuss further!
Best regards,
NextSky.
Hello, I sent an email to this address support@nextsky.co on may 23 and I still don’t have any response
Hi,
Our team is currently in contact with you. Please check your email again and follow that conversation so we can resolve the issue swiftly.
Best regards,
NextSky.
