Hi There,

We did not find any support tickets associated with your account. Did you contact our support previously? Did we confirm the existence of the issues you have mentioned?

We now host the Unyson Custom plugin ourselves. The website has nothing to do with this plugin.

Please share the above information so we can check properly.

Thanks

I want refund please. all three purchase codes i have for all three purchases not working. Plus you guys have not replied to tickets from two days. i want my refund of all three items

Private Ticket #4536359, Private Ticket #4536783

We have already replied to your tickets. Please check.

We’ve already replied to your ticket. Please check our response.

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All support requests like this are handled via our support desk. Open a support ticket with your URL and a screenshot. So we can take a look: https://xpeedstudio.ticksy.com/

Thanks!

Hi,

Yes, our team already received your WordPress login access today. We will check and let you know the update accordingly. Please refer to the ticket for further assistance.

Thanks!

perfect, thanks

Hi,

I appreciate your interest in our theme. We regularly update our plugins. You’ll always get the latest version when you install the plugins.

Thanks!

Hello

We just released an update today.

Regards

Hi,

Yes, we provide support for the theme and updates for our core plugins. If you have any issues, please feel free to reach out to our support forum.

Thanks!

Hi,

We received your ticket, and our support team promptly replied last week. However, we haven’t heard back from you since then.

Could you please check the ticket status on the support forum or in your email? We’d be happy to help.

Regards

Hi,

You can email us at support@xpeedstudio.com with your purchase information. We’d be happy to help!

Regards

Hi,

I apologize for the inconvenience. Translation support isn’t currently available for this button. However, you can tweak it directly from the code. Please reach out to our support forum, and our team will be happy to assist you in implementing this feature.

Regards

Hi,

Please ensure that you’re using the latest version of the Theme. You can easily customize the Header with the ElementsKit > Header and Footer builder.

If you need any further assistance, please feel free to reach out to us at https://xpeedstudio.ticksy.com/

Thanks!

Hi,

Our support team already replied to your ticket. Please follow those tickets for further assistance.

Thanks!

Hi, any update

Hi,

Our support team already replied to your ticket. Please follow those tickets for further assistance.

Thanks!

Hi,

As a regular license user. You can activate the license on one site for once. If you need to move the site, you have to deactivate from the existing domain, after that, you can reactivate the new domain. You can learn more from this article as well https://support.xpeedstudio.com/knowledgebase/how-to-activate-and-deactivate-the-license/

Anyway, please renew your support subscription or you can mail us at support@xpeedstudio.com including all of your purchase information.

Thanks!

Hi,

Our support team already replied to your query. Please follow those ticket for further assistance.

Thanks!

Hello

You don’t need any pro plugin to build a site like our demo website.

Regards

Hi,

The meta information is dynamically set through the theme, allowing easy customization with an SEO plugin. You can manage and update the meta information via the SEO plugin without directly modifying theme files.

However, if you need to access the theme code, you can find the relevant meta information in the functions.php file around line 250.

This is a general inquiry section, I’m afraid that we are not authorized to provide any tech support here. If you need any further assistance, please feel free to reach out to us at https://xpeedstudio.ticksy.com/

Thanks!

Seo plugin won’t override meta information coded by your developers. I’m not sure why you guys coded the meta description with page title. This is such a bullshit. Can you remove this code and provide a new update. Ask any SEO expert about this issue. Nobody will favor this kind of meta description. Since seo plugin can’t remove this, it creates a duplicate which is a big issue in SEO. I need a permanent solution for this bug.

Hi,

Meta descriptions are dynamically generated and added to the page title through a function in the theme’s code. This functionality can be found in the functions.php file around line 250.

If you prefer not to use this function or are unable to edit the code, please contact our support forum at https://xpeedstudio.ticksy.com/. Our team will help you to sort this out.

Thanks!

Hi,

We’ve already replied to your ticket. Please follow those ticket for further assistance.

Thanks!

Hi,

The “Incompatible Archive” issue you’re encountering is a known bug in WordPress, which is stated to be resolved in version 6.4.4. You can find more information about this issue on the following link: https://core.trac.wordpress.org/ticket/60398.

If you need further assistance, please feel free to reach out to our support forum at https://xpeedstudio.ticksy.com/

Thanks

Hi,

Sorry for the inconvenience you have. We are working on the latest version of the Theme, you will get the updated slider with the Theme update. We will release the update soon. Stay with us.

Regards