2244 comments found.
I noticed on the main page weekly bestseller, your theme is listed as $49. But when I click into your theme page, the cost turned into $69. And may I know do you offer any refunds if your theme doesn’t meet my expectation after purchase?
Hello,
Thank you for the interest to our item. Price was updated view hours ago. I’m assuming that this is Envato cache.
Referring refunds, please check Envato Refund policy – https://themeforest.net/page/customer_refund_policy?srsltid=AfmBOoo56UytRgDI8BLHoG8VZnxdmHBK8hS_5NYr4NDEvOuB1t_JcVdw
Best regards
Hello, I’m interested in purchasing the Wokiee theme for my Shopify store, but I have a few questions before buying.
When I visit the Tools Store demo using this link: https://wokiee-video.myshopify.com/?_ab=0&_fd=0&_sc=1 I notice that the layout and view look different when I open it in incognito mode. This has made me a bit confused about which demo version is the correct one. I’ve attached screenshots for your reference.Incognito view: https://prnt.sc/_W7tgcKP45ep
Hello,
Thank you for the interest to our item. Please, use this link for tools store – https://wokiee-video.myshopify.com/?_ab=0&_fd=0&_sc=1&preview_theme_id=127965003858
You will get all lappets in the package.
Best regards
Is there a way to hide the variants that are not in stock?
Hello,
Yes, we have such option. Please, renew your support period and submit ticket in our support system – https://www.portotheme.com/support/ ? Our developer will provide correspondent instructions.
Best regards
I requested a refund because the product didn’t meet my expectations. Please assist me.
I am writing to formally escalate a long-pending refund request for the theme “[Wokiee – Multipurpose Shopify Theme]” which I purchased on 14 Jan 2026
I initially submitted a refund request on January 14, 2026, through your official channel , email address, citing the following reason:This purchase was made by mistake. I accidentally selected and paid for this theme while browsing, as I intended to evaluate other options first.
Since that submission, I have received no substantive response or resolution from your side. The complete lack of communication and the prolonged delay in processing a legitimate request are unacceptable.
Therefore, I am hereby formally demanding:
An immediate full refund for the specified order.
I sent an email requesting a refund to pthemeshelp@gmail.com on January 21st, and as of today, I have received absolutely no response.
Helo,
1) We didn’t get any mails for your side. 2) Can you send me the link to your refund request?
Best regards
Refund request ID 1a73e602-cf01-4527-b34a-548514363cf8
replied
You rejected my refund request, and it took you half a month to reply to me, only to reject my refund request?
I used the product and found the results unsatisfactory, so why can’t I get a refund?
The item is not as described.
You specified other issue in your refund request. Please, recheck it. Sorry for the inconvenience.
Best regards
now the exlm app is not even in the app store shopify , how to load the presets then
Hello,
We will recheck issue with the app. Thanks you for your notice.
Can you submit ticket in our support system – https://www.portotheme.com/support/ ? Our developer will provide correspondent instructions.
Best regards
Hello, I purchased and installed your theme. I plan to use my website in both Turkish and English. However, I am facing an important issue.
After installing the theme, I translated the entire site into Turkish using the automatic translation feature. The problem is that I cannot edit the theme while the language is set to Turkish. I can only edit the default English template from the theme editor.
When I select Turkish as the language/country in the theme editor, the system tells me that I can only make changes through translations, but I cannot customize or edit the theme itself. However, there are some sections in the default theme that I do not want to use, and since I cannot edit the Turkish version from the theme editor, I am unable to remove or modify those sections.
Additionally, when I make changes in the default English theme, those changes do not reflect on the Turkish version at all.
This is a serious issue for me because my main country is Turkey, and I need to primarily work in Turkish for my local customers, and then expand to other countries. Unfortunately, this setup does not allow me to do that properly.
In this screenshot, you can see the Turkish version, which I cannot edit in any way — I cannot add or remove anything. The system only allows translation edits: https://prnt.sc/A2E2I9Et00yO In this screenshot, you can see the English version of the theme. For example, notice that there are icons in the menu, but these icons do not appear in the Turkish version: https://prnt.sc/YgpqUTAuWUk8If you suggest deleting English, setting Turkish as the default language, and then adding English again, this causes language-related issues as well.
I am requesting your help to resolve this problem. Thank you very much.
Hello,
Thank you for your purchase.
>>https://prnt.sc/3mWRHOmz6_lC>> Unfortunately I don’t see the image.
Did you submit ticket in our support system – https://www.portotheme.com/support/ ?
Best regards
I just bought the theme and I’m trying to load the entire demo, but it only loads the homepage and contact page. I need it to load all the pages as they are in the Envato demo, including all the sections. Why isn’t it loading all the sections? I followed the steps in your video, but it’s still not loading all the pages. What am I doing wrong? It’s a bit urgent, thank you.
Hello,
Thank you for your purchase. Please submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hi Nice theme
Can i possible to use Car Parts Store demo section for Grocer Store demo (like brand style, and product grid style, ect.
https://prnt.sc/2aBktFXju-Jh ( Car Parts Store demo) i need to use this style for https://prnt.sc/ag3EEjQd4RVh (Grocer Store demo)Hello,
Thank you for your purchase. Please submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Can you please respond to these support tickets? Thanks. Request ID: #64838 & #64858
Hello,
As far as I see you are in touch with our developer.
Best regards
Yes, Thanks!
Can you please respond to my supports request asap, I am building something urgent, so responded back to dev immediately but waiting for his response. Thanks!
As far as I see the last reply is from our developer.
Best regards
does this theme support the 2048 new variants from shopify?
Hello,
Yes of course.
Best regards
Hi there, does this theme support video-on-hover functionality for product cards in the collection grid? Specifically, if the second media item is a video, I need it to autoplay and loop when a user hovers over the card. Additionally, does this video display seamlessly on the main product page as well? Thanks!
Hi,
Thank you for the interest to our item. Yes, we have this option.
Best regards
Hi there, I would like to deactivate my license code for the current domain as it is currently not needed and I would however like to use it on another domain. Thank you.
Hello,
Deactivated. You can assign your purchase code to any other domain.
Best regards
Hi there, I would like to deactivate my license code for the current domain as it is currently not needed and I would however like to use it on another domain. Thank you.
Hello,
Deactivated. You can assign your purchase code to any other domain.
Best regards
How can we make this theme compatible with the latest EU WCAG 2.1 AA updated?
Hello,
Thank you for your purchase. Did you submit ticket in our support system – https://www.portotheme.com/support/ ?
Best regards
Hi p-themes
Yes, I did it now. Looking forward to finding a solution for this.
Thanks, George
Hi,
We will think what can be done with our theme. We need some extra time. Thank you.
Best regards
Hi there, I would like to deactivate my license code for the current domain as it is currently not needed and I would however like to use it on another domain. Thank you.
Hello,
Deactivated. You can assign your purchase code to any other domain.
Best regards
This site is also for testing, and it will be replaced later. Is there a self-service way to disable it?
unfortunately not. Please, let me know when you will need deactivation. Or I can create dev activation code if you need. Please, let me know by mail – pthemeshelp@gmail.com
Best regards
Okay, thank you.
send you a support ticket ##63989
replied
how to get Support of this theme,i created ticket no answer still now and also Fourm is Wordpress only i guess
Hello,
Thank you for your purchase. What is the link to your ticket or its number?
Best regards
Your request (63959
as far as I see you are in touch with our developer.
Hi there, I would like to deactivate my license code for the current domain as it is currently not needed and I would however like to use it on another domain. Thank you.
Hello,
Deactivated. You can assign your purchase code to any other domain.
Best regards
How to remove Wookie on homepage banner?
and how to import all product images after set the exml import Theme, its only importing the wireframe, i need images as well please guide me
Hello,
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
Hello, is it possible to add a custom color as an image with metaobjects, like in other themes? I have colors that can’t be shown with a hex code, only with an image ( holographic glitter, etc.)... )
Hello,
Thank you for the interest to our item. Yes, we have such options.
Best regards
And… where can I find it? It’s not in your documentation.
Please, submit ticket in our support system – https://www.portotheme.com/support/ Our developer will be glad to answer your questions.
Best regards
