Hi James,

Yes, that’s expected behavior with YouTube videos.

Because it’s a YouTube embed, those UI elements are controlled by YouTube and can’t be fully disabled. WPBakery loads the video inside an iframe, so we don’t have control over what YouTube chooses to show.

YouTube sometimes shows those overlays only on initial load or before the video is fully cached, then fades them out. From what I understand there is no way to reliably hide them :/

The only way to guarantee a completely clean video background is to use a self-hosted video.

That’s generally recommended anyway, since YouTube can throttle playback, change behavior, or force new UI at any time. With a self-hosted video, the behavior is fully under your control and only impacted if the site itself has issues.

AJ

HI,

This is AJ the theme author.

If you log into the site here – https://my.totalwptheme.com/ and click on the License Manager at the top of the site you can then un-register your license from the site it’s registered to.

I had a look and because you have logged into the site before I was able to locate your license and unregister it for you so you don’t have to. You should be able to properly use it on the live site now.

The license manager won’t automatically un-register a license as that would require constantly pinging your site to see if it’s currently live or not – this puts strain on both of our servers and can also cause issues on sites that are in the process of migrating servers or performing server updates. Licenses need to be managed manually.

Additionally, the reason you may not have seen a duplicate license error in the past is because the theme didn’t make these checks in the past and they were recently added in the last update as I discovered there were quite a few sites illegally distributing the theme with a license manually coded into the theme which in the past would have worked. I added additional checks so the theme will validate the license every so often to ensure it’s properly registered to the current site.

Let me know if you have any issues now or if there is anything else I can assist with!

- AJ

Hi AJ, thank you very much for the fast response and helping out. The problem is now solved. Regards Hermann

Hi,

The Dynamic Templates are translatable by default via the included wpml-config.xml file, which Polylang uses as well. If you check your Polylang settings you should see it’s enabled for translation: https://a.cl.ly/X6uyLg05

I just tested and it’s working correctly: https://a.cl.ly/NQuGm2wx

- AJ

.

Hi again,

You’re right. I just noticed that we hadn’t properly assigned the GR to EN translation.

Thank you, and sorry for the inconvenience.

HI,

This is AJ the theme author.

These errors would suggest that your server is not allowing outgoing connections – you will need to reach out to your webhost so they can fix the issue.

Regarding the Base demo – this is a fairly large demo and often errors are caused by server limitations as well. Please double check the server recommendations in the main Theme Panel under “System Status” on the bottom right – https://my.totalwptheme.com/

If you would like any extra help with setup or installation you can also submit a private ticket here – https://my.totalwptheme.com/ – and I can log into the site and help you get everything up and running.

I do want to mention that the Base demo is the basic theme without ANY customization so it’s not really useful to import that specific demo as the only thing that is imported that might be useful would be specific page layouts that you may like which you could just use the demo inspector to copy/paste into your site without having to deal with importing all the sample data and then having to delete stuff you don’t want (pages, images, menus, widgets, etc). See here: https://totalwptheme.com/docs/demo-page-inspector/

The demo importer is more useful for highly customized demos that make use of Customizer settings and dynamic templates to create unique layouts and designs different from the “base” (default) theme design. For example: https://totalwpthemedemo.com/biz/ or https://totalwpthemedemo.com/consultative/

The Base demo also includes a WooCommerce shop which will import a lot of images and products which you would have to delete after importing. So depending on the site you are creating this may also just add extra work for you.

The base demo is provided mostly just to show all the different default parts of the theme and standard design before making any changes via the customizer, theme settings, templates, etc.

Let me know if you have any questions and how I can be of further assistance!

- AJ

Hi Alice,

That sounds like a WooCommerce bug.

I’ve seen that notice before with other plugins that have nothing to do with WooCommerce. Basically, WooCommerce has a system built-in to detect if a plugin is a WooCommerce add-on and if so, it checks the version to see if it’s defined as compatible with the current version of WooCommerce. It sounds like WooCommerce thinks the plugin is add Woo-addon (which it’s not) – maybe there is another plugin with a similar name that is.

You should be able to dismiss and ignore that notice.

That said, collecting testimonials on your own site is generally not recommended, as there’s no way to independently verify them. Instead, it’s usually better to link to reviews on third-party platforms such as TrustPilot, Yelp, Google Reviews, or Facebook.

- AJ

Thanks AJ. I’ll look into TrustPilot since I’m looking for reviews from users who have actually used our online spreadsheet. Best, Alice

Hi,

This is AJ the theme author.

Total includes code to hide those notices from WPBakery that ask for a license, if you are seeing those notices then your theme is very outdated or you have disabled WPBakery Theme Mode in the Theme Panel which allows you to add your custom WPBakery license: https://totalwptheme.com/docs/activate-wp-bakery-page-builder/

If WPBakery Theme Mode is disabled in your Theme Panel you probably just have to enable it to suppress the WPBakery notices.

Otherwise, if Theme Mode is enabled and you see the notices, likely your theme is outdated. What you will want to do is temporarily de-activate WPBakery and update your Total theme, then you can proceed with updating the bundled plugin.

Here are the related docs:

• https://totalwptheme.com/docs/changelog/
• https://totalwptheme.com/docs/update-theme/ (if your theme is very outdated it’s important to read the extra precautions on this guide)
• https://totalwptheme.com/docs/update-plugins/
• https://totalwptheme.com/docs/bundled-product-license/

The reason you temporarily disable WPBakery, is because the plugin may cache those notices to activate a license and it can prevent the plugin to be updated through the theme’s system. This is only required when your theme is significantly outdated and so the relevant code doesn’t exist in the theme or if for some reason the theme was temporarily de-activated while WPBakery was enabled, allowing that notice to come through.

If you have any questions, issues or you want some help updating your site, let me know so I can further assist!

- AJ

Hi,

Sorry for the delayed reply, I don’t know why ThemeForest didn’t alert me of this new reply! Glad I saw it though as I was looking for a reply from someone else.

What you would do is edit your previous Image Grid element and choose to display items from the post gallery using the on/off switch – https://totalwptheme.com/docs/using-post-gallery-image-galleries/#h-display-your-image-gallery

Of course I would recommend you have a backup just incase. One good idea would be to duplicate the Image Grid where you currently have them all manually selected and then remove the images and then enable the Post Gallery toggle. Then save the page and compare both grids and make sure they look the same, then delete the old Image Grid.

The reason I suggest this is that WPBakery handles gallery images differently than the Metabox. In WPBakery, when you add or remove images from the Image Grid, it sends a request to WordPress that includes all currently selected images. This triggers a separate response for each image (those are the admin-ajax requests you see), which can be very slow to process. It’s fine for a few images, but not for a large number.

The Post Gallery, on the other hand, is coded differently and doesn’t send these extra requests. The initial gallery load uses PHP to loop through the images and display the thumbnails (not ajax) and when you click to add/remove images it doesn’t have to send extra requests to WordPress. You will notice the difference, since clicking the “Add/Edit Images” button in the theme’s Post Gallery metabox only opens the media library, it doesn’t not pre-load and select the images assigned to the gallery – which is what WPBakery does. As a result, it handles large image sets much more efficiently and performs significantly faster.

- AJ

Amazing, thanks AJ! That worked

Awesome!

Hi,

The demo importer is located under Theme Panel > Demo Import. If you don’t see it, then you’ve probably disabled it in the main Theme Panel or you have not enabled the included Total Theme Core Plugins (Appearance > Install Plugins).

Here is the link to the docs as well for the demo importer as it may have some extra useful information: https://totalwptheme.com/docs/importing-sample-data/

Let me know if you still have issues or if I can help with anything else,

- AJ

update: I added the following code in you custom functions plugin:

// Force enqueue carousel CSS
add_action( 'wpex_hook_outer_wrap_after', function() {
    wp_print_styles('wpex-owl-carousel');
}, 9999 );

This will force the file to load always so your carousels work, the downside is that the css file is loaded on every page and not dynamically only when a carousel exists (default behaviour). Now, the file is very small though so it’s not really a concern. If you wish you can comment out this code and try disabling plugins to truly test why it’s not working as expected or simply leave this code.

- AJ

Thanks!!! Let’s leave the fix as-is, life’s too short Also I just left a review, I thought I had done it in the past.

I saw that, thank you so much for the review!

Let me know if there is anything else I can assist with

- Aj

Hi there,

This is AJ, the theme author.

I’ve replied to all your support tickets,

Here are screenshots of all my replies:

• https://a.cl.ly/Blu6vXgE
• https://a.cl.ly/Z4u8NbPO
• https://a.cl.ly/p9um2RxE

Could you take a quick look and make sure my replies aren’t ending up in your spam folder?

I’m usually pretty good at replying promptly, if you ever don’t see a response within 48 hours, please leave me a comment here so we can get the matter resolved ASAP.

Thanks so much!

AJ

Hi,

This is Aj the theme author.

By default the core WordPress next/previous functions don’t loop and it actually requires some complex code to make this possible. So, the default prev/next links that show up in the portfolio single post design can’t allow for this.

However, if you create a dynamic template – https://totalwptheme.com/docs/dynamic-templates/ – for your portfolio items and use the theme’s Next Previous element instead of the default links inserted at the bottom of the page which does include the ability to enable looping.

Here is a video from this demo – https://totalwpthemedemo.com/nick-miller/ – showing how I created the dynamic template and added the next/prev links: https://a.cl.ly/mXuOvy76 (notice in the video how I’ve disabled the default next/prev at the bottom as this is always inserted regardless if a dynamic template is used or not).

If you want to quickly create a dynamic template you can also use the theme’s demo inspector took on any theme demo that is using a custom portfolio template (Biz, Nick Miller, Nouveau, Victor Bros) to copy/paste the template onto your site and then tweak it to your liking: https://totalwptheme.com/docs/demo-page-inspector/

Creating a dynamic template will allow you to also control your portfolio item design globally so you can make other tweaks in the future if wanted. Plus, it will allow you to not have to use any page builder on the actual portfolio items (you can use Gutenberg/Classic editor only) keeping everything slimmer, faster and easier to add/manage your portfolio items.

- AJ

Hi Philippe,

The best solution is to update your theme to the latest version: https://totalwptheme.com/docs/update-theme/ – which uses the new X icon by default.

Otherwise you can use custom CSS to replace the icon targeting the element and using an inline SVG as a background-image on the element. This would be a customization outside the scope of support.

If you need any help updating your theme or have any issues updating let me know! For security reasons it’s also important to keep your site always up to date.

- AJ

I change back to the header builder and I can’t make it full width? https://theminingrecorddev12292025.hosting.pinbn.net/

Also when you scroll the background changes, where is that coming from?

AJ?

Hi,

Thank you for your patience, I hope you had a nice weekend.

Elementor changed how their builder worked a while back and removed the ability for Full-Width rows using javascript. In order to support this without breaking sites that were updating to the latest version of Total is that I added a new option at Theme Panel > Elementor Container Compatibility that’s enabled for new installations but for anyone updating the theme it would need to be enabled manually.

Your site appears to have this option disabled. Enabling this option will allow Elementor’s new container system to work correctly with the theme and your header will display full-screen by default with it’s content centered.

Please enable the option, then check other parts or your site to ensure they still display correctly.

Enabling this option, will also ensure that your theme’s Site Widths: https://totalwptheme.com/docs/customize-your-layout-widths/ – work correctly with the latest version of Elementor.

Alternatively you can just add this custom CSS to your site:

body:not(.wpex-e-con-compat) .header-builder-inner:has(.e-con-full) { width: 100%; max-width: none; }

Under Theme Panel > Custom CSS for a quick fix without enabling the new Elementor Container Compatibility option.

I do see that your site is making use of the theme builder for pretty much each section of the site and if you enable the option, you may need to also go into the Customizer to adjust the site widths as your site layout will change a bit when enabling that option. So perhaps adding the CSS is the best fix here.

I will be adding this CSS in the next theme update as well, so thank you for bringing that to my attention!

I think you figured out the background changing as I see your site has been updated. This would be from the Transparent Header functionality which you had enabled, which by default swaps the header styles so you can have an effect like this: https://totalwpthemedemo.com/biz/

- AJ

Hi,

The button element adds an inline style tag for it’s custom styles. The reason you are seeing the code is because something is stripping out the style tag – this generally happens when code is passed through the WordPress wp_kses_post function.

I see your buttons are inside a custom plugin named “post-grid”, my guess is that plugin is doing some sort of sanitization of the entries which strips out the style tags causing the inner CSS to just render as text. Can you try reaching out to the plugin developer so they can fix this?

If you copy the buttons to a blank page and you don’t have the issue, that can help test to ensure it is a conflict with that grid plugin.

2 alternatives if the issue is with the plugin and they won’t fix the issue:

1) You don’t need a 3rd party plugin to create custom grids. You can create custom “Cards” in Total and use the Post Cards element to display them – https://totalwptheme.com/docs/custom-card-builder/

2) You can edit the buttons and remove any of the custom styling from the button (font size, font weight, capitalize) and instead use utility classes – https://totalwptheme.com/docs/css-framework-utility-classes/ – specifically: wpex-text-sm, wpex-font-semibold and wpex-capitalize

- AJ

Hi,

The Paris demo doesn’t have a slider, but it does have a fixed background image on the row itself. This can be edited in WPBakery via the Row settings. I made a little video to show you: https://a.cl.ly/mXuO2kQW

- AJ

Hi,

You can always add your license under Theme Panel > Theme License as mentioned on the docs: https://totalwptheme.com/docs/activate-theme-license/

If your license is currently active on another site or was registered on a different domain and you need to switch it, you can log in and manage your licenses here: https://my.totalwptheme.com/ – once logged in you can click on “License Manager” at the top to view your license and de-register any license to make it available again.

- AJ

Thank you, I hope you do too!!

I was able to recreate this bug in the latest version of WPBakery, but it seems to be a visual bug only because the value is still saved in the HTML it just doesn’t show up in the field. Very strange! Looking into this right now so I can patch it.

I was hoping to release an update today, but I introduced new fluid spacing options and unfortunately during my testing I noticed it’s not working in Firefox so I’m having to revise this. So hopefully the update will be ready tomorrow if not asap.

Thank you for reporting this bug!

- AJ

Looks like if you edit the element and save it will remove your custom field name, darn. I did manage to fix the bug though and so it will be patched in the next update. If you need a manual patch right now, you can download and extract this file: https://a.cl.ly/04uwEnLl – and replace via FTP under plugins/total-theme-core/assets/js/admin/wpbakery/ – then clear your browser cache.

Thank you again for reporting the bug! It’s actually been around for a long time now and I’m surprised no one else had noticed.

Which by the way, if you are adding the custom field names manually I suspect you may be adding your custom fields manually as well. If you are using the theme’s meta class – https://totalwptheme.com/docs/how-to-add-custom-fields/#php-class – if you add ‘public’ => true, to a field it will make it show up in the select field above so you don’t have to type it in manually

- AJ

Hi Charles,

Sorry for the delayed reply and thank you for reporting the issue.

There is an error in the staging site check so its actually looking for staging-2.* (with an extra dash before the number). I have patched this for the upcoming update. So currently if you swap your domain to staging-2.* it will properly display the staging checkbox and I will leave this for backwards compatibility in the update.

Now, just so you know the only thing activating the license does is enable updates via the WP admin. So if you need to run “tests” that don’t involve updating the theme there is no need to activate the license at all.

- AJ

Hi,

You can easily display the last modified date but doing it depends on how your site is set up. I wrote a new doc article to show you how you can display it: https://totalwptheme.com/docs/how-to-display-the-last-modified-date/

Let me know if you have any questions or issues!

- AJ

Okay, thanks. Let me explain: I’d like to add the word “updated” next to the update date. I’ll try uploading this image to better understand: https://ibb.co/qYB4wCWH

Oh ok!

From what I remember you don’t use WPBakery or Elementor and you only use Gutenberg, so creating a custom template for your design isn’t really possible but you can use a little code snippet to do what you want.

Here is a sample code:

function studiotecnicopagliai_edit_modified_date( $date ) {
    if ( $date ) {
        $date = "Updated {$date}";
    }
    return $date;
}

add_action( 'wpex_hook_content_top', function() {
    add_filter( 'get_the_modified_date', 'studiotecnicopagliai_edit_modified_date' );
} );

add_action( 'wpex_hook_content_after', function() {
    remove_filter( 'get_the_modified_date', 'studiotecnicopagliai_edit_modified_date', 10 );
} );

You can add this to a child theme functions.php file or via a “Code Snippets” plugin.

- AJ

Thanks so much AJ! That did the trick.

Hi AJ. Quick question. I just installed your Bryce Demo onto a new site. Is there a way to enable the portfolio section in it or is that not available with that one? I don’t see it in the theme panel. Thanks!

Please disregard, I found it!