139 comments found.
Hi, pre-sales question: are you still maintaining this theme? will it work with latest WP and php versions etc? Last theme update was 14 months ago. Thanks,
Hi I want to create a page without crumbreads, what should I do? how can i remove them from a specific page Thank you
Hi, I love your theme, I use it many years but licence deactivated, I am sure I did not use my licence code for any other website. But even if, how can I know which domain I should deactivate?
Could you please answer my questions? I already asked a question through the support ticket. When I had a question before purchasing, you responded within 30 minutes. Now that I’ve purchased, you’re not responding.
Hello!
Our support period up to 2 business days.
We replied to each one.
Hello, I just purchased the theme. I am trying to activate the theme and I get the message: invalid license code. What could be happening?
Hello, are you supporting this theme? I am interested, thank you!
Hello!
Sure.
Hello
I have a purchase code associated with tracynewton.ca
can you please remove it from that domain so i can use it on anotehr website please?
thank you
Hello
Hi!
Create ticket to our support.
For deactivate license we need to know your purchase code.
Or you can deactivate license yourself here: https://docs.vlthemes.me/deactivate-domain/
Good morning, I have been trying to solve a problem with the activation of my sixteen template license in my Wordpress administrator, whenever I try to activate it, I get “cURL error 28: Connection timeout after 10000 ms”, and will not let me activate it, I would like to activate it because I see that it affects the display of the site, especially when scrolling in the second and third section. I also tell you that the website I want to activate the license is www.duality.com.py so you can see that the site after scrolling breaks in some sections, of course, I thank you for the help you can offer me.
Hello, someone can answer my query?, in my case it is an activation problem nothing more, and I think the template can not be activated by problems on their servers, because so far I am not being able to activate it.
Hello!
You need to deactivate previous domain: https://docs.vlthemes.me/deactivate-domain/
Hello, I have tried many ways to activate it, reinstalling and updating the version of the Sixteen template, and also trying to deactivate the domain using the link: “https://docs.vlthemes.me/deactivate-domain/” that you gave me, and although when I entered my verification code I got the message: “Request domain does not match with registered domain,” this did not help me to activate the activation code, and I am still having the same problem. I would like you to help me with this because I am still getting the “cURL error 28: Connection timed out after 10002 milliseconds” message.
Hello?, someone can answer my query?
Create ticket here please: https://docs.vlthemes.me/support/
Your license already deactivated
But I don’t understand. Now I tried to send the query to the link you gave me, but in other words, I understand that in order to leave my query on that link, I have to pay $41 for new support? Honestly, I don’t feel like I should have to pay again for support just for one query. Besides, my template license was activated, and then out of nowhere it was deactivated without any explanation. I find it very strange that I should be forced to pay $41 for a single query that consists of reactivating a license that was basically deactivated in a “very strange” way and that, no matter how hard I try to activate it, is impossible for me to do
Hello?
Hi team. Our theme for some reason has been deactivated and when we ry to an activate it with a purchase code we get this error. We need this resolved please!
cURL error 28: Connection timed out after 10001 milliseconds
Hello!
You need to deactivate previous domain: https://docs.vlthemes.me/deactivate-domain/
i am trting to activiate my theme on Wordpress and I received this message after filling the purchase code
cURL error 28: Failed to connect to atribusi.com port 443 after 10002 ms: Timeout was reached
i am trting to activiate my theme on Wordpress and I received this message after filling the purchase code
cURL error 28: Failed to connect to atribusi.com port 443 after 10002 ms: Timeout was reached
My “Advanced Custom Fields Pro’ plugin is won’t update! I don’t want to pay $41 just to ask a single question—it’s such a shame!”
Hey. After fresh install : Sixteen Helper Plugin: Can’t Activate: Installed But Not Activated, Requires Upate. after update: Installed But Not Activated. what’s next? 
Thank you.
Hello!
It was cache. Try to update again.
Hi, bought this theme a couple years ago and wanted to work on it now. Also installed the newest version, but can not activate with my Item Purchase Code: ... Please help. Thanks Eric
Hello,
Any chance you can fix this .js error that’s on all pages?
Uncaught TypeError: lax.setup is not a function at n.<anonymous> (controllers.min.js?ver=1.0.0:1:911) at e.emitEvent (imagesloaded.min.js?ver=5.0.0:7:795) at n.complete (imagesloaded.min.js?ver=5.0.0:13:2412) at n.progress (imagesloaded.min.js?ver=5.0.0:13:2227) at imagesloaded.min.js?ver=5.0.0:13:1872
Hi team,
It used to be possible to modify the site’s CSS via “Appearance” > “Customize” > “Additional CSS”. In fact, I had added a few lines of CSS code to “Additional CSS”.
Now, “Additional CSS” is no longer available. Do you know where I should go to find this section?
Thank you in advance for your precious help.
Best regards,
Could you please reply to my message?
Hi,
It used to be possible to modify the site’s CSS via “Appearance” > “Customize” > “Additional CSS”. In fact, I had added a few lines of CSS code to “Additional CSS”.
Now, “Additional CSS” is no longer available. Do you know where I should go to find this section?
Thank you in advance for your precious help.
Best regards,
The sidebar menu doesn’t open full screen on mobile. It looks terrible.
The theme does not allow uploading SVG logos. Since it only accepts PNG files and requires the exact logo dimensions, the resolution looks terrible.
DEMO ERROR:
[ERROR] Failed to import “image-logo” (Media)
—Importing widgets—
footer_sidebar_4 : Sidebar does not exist in theme (moving widget to Inactive)
Mailchimp Sign-Up Form – Stay updated – Imported to Inactive
offcanvas_menu_sidebar : Sidebar does not exist in theme (moving widget to Inactive)
Custom HTML – Quick links – Imported to Inactive
Blog Sidebar :
Search – No Title – Widget already exists Categories – Categories – Imported Text – About – Imported Tag Cloud – Tags – Imported VLThemes: Recent Posts – Recent posts – Imported VLThemes: Social Links – Follow us – Imported
Slide Menu Sidebar :
VLThemes: Social Links – No Title – Imported
Fullscreen Menu Sidebar :
Custom HTML – No Title – Imported VLThemes: Social Links – No Title – Imported
Shop Sidebar :
Product Search – No Title – Imported Product Categories – Product categories – Imported Filter Products by Price – Filter by price – Imported Products by Rating list – Popular products – Imported Text – About – Imported VLThemes: Social Links – Follow us – Imported
—Importing customizer settings—
Error: The customizer import file is not in a correct format. Please make sure to use the correct customizer import file.
—ocdi/after_import—
HELP
I just downloaded the theme again, but I cannot install it on WordPress. The error I received is:
The theme is being installed from the uploaded file: `themeforest-ziIhPnaJ-sixten-minimalist-portfolio-wordpress-theme.zip` Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the `style.css` stylesheet.
The theme could not be installed.
HELP
