Hello,

Thank you for taking interest.

Unfortunately, RTL is not supported. You can check our themes with RTL support in this article.

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Hello,

Due to the changes in these platforms API the Justicia Instagram Feed and Justicia Twitter Feed are no longer required. To display Instagram or Twitter Feed we recommend using plugin in this link and here.

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Hello,

Please make sure to update Justicia Core plugin. The update for this plugin will be listed in Appearance > Install Plugins.

After that, navigate to Justicia Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.

All the steps for theme update are covered in this article – How To Update A WordPress Theme And Plugins.

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The theme is updated. I have two sites using this theme. One was updated, and the other was not. Same settings. Same host. It appears that the settings are incorrect, but the homepage displays correctly. The subpages and mobile view are not functioning properly. Look at the URLs above. Helllp. ty

Hi,

This could be due to the cache plugin. Please deactivate your cache plugin and check the page.

In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.

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I got back to you

Check pls

Hello,

All tickets are ordered chronologically, and the response time can vary depending on the number of tickets that we get at the time. Please be patient and your ticket will be replied to as soon as possible.

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Hello,

Thank you for contacting us.

After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.

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Hello,

Thank you for reaching us!

To install the theme please follow instructions from this article.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking the theme documentation here and our Knowledge Base in this link.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

We do see that your request was answered so for any additional questions you might have please continue the conversation with our support team.

Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hello, I opened a ticket but I got no response back.

Hi there,

We could not locate any request from your Envato username so could you please provide us with your request ID so we can check.

Thanks.

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Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the following article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Thank you for taking interest in our themes!

Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme. Unfortunately theme is not compatible with Elementor.

Do let us know if you have any additional questions.

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Hi there,

Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.

You should try to import the content again, by following the steps from the followingarticle.

Also, you can try XML import: How To Perform The XML Import.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi, after imported demo theme, how I can customize header section changing opening hours, phone number, social link etc. Thanks

Hi there,

Thank you for reaching us!

This can be done from the Widget area, which is located in Appearance > Widgets > Header Widget Area.

If you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi there,

There are a lot of plugins available and it is not possible to test our theme with all of them. We haven’t tested such plugins with the Justicia theme and we cannot guarantee it’s 100% compatibility.

Thank you for your understanding and if you have any additional questions please let us know.

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Hi there,

Thanks for taking an interest! You can for sure embed a video or simply add your video with our themes shortcode.

Do let us know if you have any additional questions.

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Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest version.

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This Justicia Options > Header > Header Skin is set to light, what else shall I check? thanks.

I switched it to dark and it fixed. Thanks

Hi there,

Glad to hear this.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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I also tried to submit a request but your “Submit a request” is unclickable!

Hello,

Thank you for your purchase!

You need to register your account in our Help Center and verify it from confirmation email. Then you need to log in and click on “Submit a request” button, which is clickable. All other users have managed to submit a ticket, so it’s working properly. Perhaps you want to try from some other device.

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Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

Do let us know if you have any additional questions.

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Hi there,

Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

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