1298 comments found.
hi, presales question. Can i use 1 license for the staging development (ex. 123dstaging.shopify.com) then for live site ( www.company.com)?
Hi,
Please note that one license can only be used for one store at a time. You can purchase and use it on your development store first. Once everything is completed and you want to move it to your live store, you can contact our support team to reset the license for you.
Hello The4, finally rebuilding for the 5version, i went through your tutorial to add a affiiliate product, and it works for a product page. But could you continue how to exclude it from add to carts on any section ? (recently viewed, you may also like, any bottom sticky bar with add to cart) Thanks in advance
Hi my friend, thank you so much for using our theme. My colleague is checking your ticket. You will follow and let us know if you have any questions. Best regards
Thanks a lot! Ps I forgot to ask, the review switch is also gone in 5-3?
I may be misunderstanding, but what is the benefit of purchasing this theme if page creation still relies on the EComposer builder? Wouldn’t using EComposer alone achieve the same result, or does the Kalles theme provide additional features or advantages?
Hi friend, that is a very valid question! It might seem like a page builder can do everything, but a theme and a page builder actually serve two very different, yet complementary, roles in your store’s ecosystem.
Here is why having a strong theme like Kalles is still essential:
The Foundation: Shopify is built to work on a “theme-first” architecture. Your theme controls the most critical parts of your site that builders often don’t touch, such as the Header, Footer, Cart logic, Account pages, and the overall Checkout flow.
Performance & Speed: Kalles is specifically engineered for high performance and fast loading times. While page builders are powerful, relying on them for every single part of your site can sometimes make a store “heavy” and slow. Kalles provides a lean, optimized base.
Exclusive Features: There are many UI/UX styles and effects (like our specific Product Gallery designs or AJAX filters) that are “hard-coded” into Kalles. Replicating these in a builder would require a lot of complex work and extra scripts, which could impact your site’s stability.
Seamless Integration: Using a high-performance theme alongside a builder like EComposer gives you the best of both worlds: the rock-solid reliability of Kalles and the creative freedom of a builder for specific landing pages.
In short, the theme handles the “heavy lifting” and core structure, while the builder allows you to get creative with specific layouts.
Hi friend, There is actually a bit of a misconception here that I’d love to clear up for you.
Every single page you see on our official Kalles demos was created 100% independently using the theme’s built-in sections.
There are many high-performance functions and styles seen in our demos that are powered by Kalles: https://letshare.link/5b7d2248c1
EComposer is a third-party app that offer as an additional tool for those who want ultra-specific. However, it is not required. We actually recommend mastering the theme’s native settings first before adding any external builders.
Page builders have limitations—for example, EComposer cannot edit or customize your site’s Header. Kalles handles the header, footer, and core site logic that a builder simply can’t touch.
Thank you for the clarification, that helps a lot.
My main concern is how to effectively combine both tools in practice. From what I’m seeing, the header and footer are controlled by Kalles, while the main content area (products, collections, landing sections) can be built either with Kalles native sections or with EComposer, but not truly mixed within the same section.
For example, my current setup uses the Kalles header and footer, but the middle content is built with EComposer. It feels like I must choose between Kalles sections OR EComposer sections for that area, rather than freely blending both.
Is there a recommended strategy to take full advantage of Kalles’ built-in performance and features while still using EComposer for custom layouts? For instance, should EComposer be reserved mainly for landing pages while core store pages (home, product, collection) rely on Kalles sections?
I want to make sure I’m building the site in the most stable and performant way long term.
Thank you again for your guidance.
Hi, Sure — you can absolutely combine both Kalles and EComposer effectively.
That said, we strongly recommend prioritizing Kalles native sections first. The main reasons are:
-Kalles is optimized for fast loading speed, clean code structure, and strong built-in SEO. Using native sections helps preserve these advantages and ensures all core features (filters, variants, swatches, etc.) work smoothly.
-Use EComposer for layout flexibility, it’s excellent when you need creative layouts that are not available in the theme by default. It’s perfect for adding custom-designed sections or unique structures
-Be selective with app sections: App-built sections can impact page speed and SEO if overused. It’s best to rely on the theme for core pages and use EComposer only where additional design flexibility is truly needed.
In short:
-Prioritize Kalles for performance and stability-Use EComposer to enhance design when necessarywhat’s the best way to update the theme? the instructions are so complicated.
The best and fastest way to update is to use our EcomRise app.
Instead of manually copying code, EcomRise allows you to update automatically. It features a simple checkbox system that lets you choose exactly what to carry over
You can find the step-by-step guide on how to use the app for a seamless update here: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise
You can update your theme automatically with just one click using the EcomRise app. Note: - The app supports the automatic update of the theme’s default JSON files (your layouts and settings). - Any custom code or manual modifications you’ve made to the theme files will not be updated automatically. You will need to migrate those specific changes manually to the new version.
If you encounter any issues during the update process, please let us know immediately via our ticket system, and we will be happy to assist you.
when again this product in sale
Hi there, At the moment, we do not have any sales promotions. However, you may consider that for $89, when you purchase the theme, you will also receive 6 months of free access to the Partner Plan for the Ecomrise Upsell app and Ecomposer Page Builder.
Please take your time to consider this and let us know if you have any questions. Thank you for choosing the Kalles theme.
i have miss your last sale due to fund issue now i have arrange money to buy your theme but your theme price is now high. please help me and give me discount on this theme .
Hi there, we don’t have any discount program now. Our theme rarely have sales for our theme because the price is already very competitive compared to the features it offers.
Please consider purchasing soon to own the theme. Best regards
Does this have auto-add the discount? Not the apps for free gifts, discounts created in shopify.
Hands down the best support I’ve experienced on Shopify. The theme looks amazing, but the team behind it is even better. Whenever I got stuck or needed a custom tweak, they fixed it for me right away. 10/10!
Thank you so much for your feedback, wish you will have a nice day!
Hello, We undecided which theme to get Kalles or Ecomus. It for a printshop and marketing business.
Idea is to create something like this: https://tinyurl.com/2ajg7moy and or https://tinyurl.com/ssjwlzs
https://i.imgur.com/63F6OIR.png https://i.imgur.com/gHTDO3T.pngOur products require: complex product configurators dynamic pricing & quantity breaks file uploads add-ons / finishing options long, structured product pages Which will be from other apps
Please let me know which one suite better.
Hi there, We have reviewed the websites you shared. They look quite professional and involve a high level of customization. Please note that both of those sites are not built on Shopify, so some features will be limited by Shopify’s platform constraints.
If you decide to use a Shopify theme, theme customization will be required to achieve a similar layout and functionality. Based on this, we would recommend that you consider Kalles. Fundamentally, both themes are quite similar; however, Kalles is more widely used and is our core flagship product.
Regarding the interface images you provided, the theme does support a search form similar to
https://letshare.link/31b0a71d3cHowever, the search content and advanced behavior shown in your screenshots are not fully supported by default. You may consider using third-party search apps to achieve similar functionality.
As for the product page features you mentioned (which will be handled by third-party apps), the theme offers high compatibility with most popular Shopify apps.
If you would like to discuss this further, please feel free to create a Pre-sale ticket at:
https://support.the4.co/loginWe will respond with as much detail as possible. Best regards
what the logo search bar etc are the top then menu under.
I try to add another menu but its not showing.
I just want that part from the demo not the whole demo.
thank you
Hi there, You will check this guideline to create header with mega menu https://support.the4.co/articles/kalles-5-header-inline-new#1-how-to-access-the-header-inline-new-section? About header categories you will add here https://www.loom.com/share/71768d82cf4e4d13a93b924e281881fa It has option for you select Search type. You check our video and let us know if you have any questions. Best regards
Do you provide Figma files or have Figma ver to buy?
Hi there, thank you so much for interest in our theme. We don’t provide Figma files or sell it. Please let me know if you have any questions. Best regards
hi, i am hoping that somebody can help me. i am just wanting to show my inventory number and i can’t figure out why my current theme is not showing it but if i install a new copy it works. can somebody help me with what code to replace to get this to show up? my website is litlovebox.com
Hi my friend, please help us create ticket. My colleague will support you and guide you. We hope to see you soon in the system https://support.the4.co/ Best regards
I figured out the CSS and got it working again! THANK YOU!
does this theme support the new 2048 shopify variants?
Hi there, yes our theme support 2048 variants. You can check in the Changelog https://support.the4.co/articles/kalles5-changelog#v521-released-19/11/2025. Let us know if you have any questions. Best regards
Hello team.
My shopify domain is: d5eqgh-e6.myshopify.com My public view domain is: nutrasatt.com
Now, I was using the 5.1 version easily on my site, but now when I am trying to add the purchase code to 5.2.1, it shows me that the code has already been used for the different domain. I understand the support has expired, but I have never encountered any issues as your theme has been great. Would you please help me out here?
I have already created a ticket: #22675
Hi there, I just checked and saw your license activated in another domain, but this domain can not access. So I already reset for you. You can use the old license and try to activate. I hope to hear from you soon. Wishing you a joyful and peaceful Christmas filled with happiness and good health. ✨
Hi Team,
I am using the Kalles 5 theme. After customizing all the settings according to my requirements, the variant section has stopped working.
I have already rechecked and reset the relevant settings, but the issue still persists. Could you please let me know: • If there is any known issue related to this, or • If there are any specific settings that must be enabled for the variant section to work properly?
Your assistance in resolving this issue would be highly appreciated.
Hi, Please help me submit a ticket here, our support team will assist you with that: https://support.the4.co/ We hope to hear from you soon.
encountered a critical issue with version v5.2.1. On the product page, when I set: • Other variants selector type: Dropdown the dropdown variant options stop working correctly. When a customer selects a variant from the dropdown (for example, phone model or protection level), the product variant does not actually change, and the selected option is not applied to the Add to Cart action. This makes it impossible for customers to choose the correct variant. This issue is reproducible on multiple products and occurs even after clearing cache and testing in different browsers/devices. It is very important for my store because I rely on dropdowns for variant selection on the product page.
There seems to be a bug in the dropdown option that needs to be fixed.
Hi there, yes you can create the ticket and we will fix this issue for you. And we will release the latest version soon. Thank you so much
I’m facing an issue in Kalles v5 where the pricing doesn’t update correctly when selecting variants.
Hi, Please help me submit a ticket here, our support team will assist you with that: https://support.the4.co/
Building header menu is completely different in V5. I created Mega block in inline menu, but nothing is showing up. Can’t find any tutorial based on V5. I am worry if I am already stucked at the menu creation.
Hi my friend, please check this document https://support.the4.co/articles/kalles5-mega-menu#1-how-to-create-menu? for Kalles 5. If you have any questions and need support in detail please open ticket here https://support.the4.co/ Best regards
Tutorial is not clear. There is no way to simply show all the products under a sub category in mega menu. Was very easy in previous version. Now this simple task is a nightmare.
The website that i used this theme on has closed its business. can i use this license on another website?
Yes sure, please send us your purchase code, we will help you reset license to use on the other store. You can create ticket here: https://support.the4.co/
I’ve gone through the guides, but I am having issues with the color swatches not showing correctly, they just show a grey circle. I am using Version 5.
Is it one click updates for your theme? If not what would be the process to update it in the future should I purchase it. Thanks
Hi there,
Yes, you can update the theme with One-Click Update using the EcomRise app. This feature applies to versions that share the same core for example, updating from 5.1.0 to 5.2.0, since both are based on core version 5.
You can follow this document for the One-Click Update instructions: https://support.the4.co/articles/update-the-themeIf the theme uses a different core, then you will need to rebuild the theme from scratch. For example, updating from Kalles 4 to Kalles 5 requires a rebuild because these versions use different core structures.
Let me know if you have any other questions!
Hi,
The title of the product (name) is not uniform, some short and some or long, is there a way to limit the title length to a specific length (ONLY IN THE CARD)? ( V 5 )
That way the site will look more presentable.
Thanks,
Hi there, By default, the product title is limited to 2 lines if it is too long. If you would like to change this limit, it will require custom CSS. Please open a ticket here and our support team will assist you. https://support.the4.co/
I am using the Kalles-v5-2-0 official them for my shopify website. I am trying to edit the footer and for some reason my Color Schema isnt working how i want it to work. All of the colors are set but when i switch from different ones its not populating the the different colors. I am also trying to edit the padding and margin and its not working as well. How can i fix this?
Hi my friend, please help me create ticket. My colleague will support you and guide you. We hope to see you soon in the system https://support.the4.co/ Best regards
The ticketing system is down or we would!
Hi there, you can create ticket live chat system here https://www.loom.com/i/2651dc31c05442d593d0a747c9389376 https://support.the4.co/ We are looking forward from you soon. Best regards
