12912 comments found.
Hi i just paid for supports but all i see its support forum. how do i open a privet ticket ?
Hello,
Thank you for extending your support period. We provide support via our forum only where our specialists answer all the questions. You can hide your private information from the public using our dedicated “Private content” field.
Kind Regards
Hi,
Should I feel flattered by the “Private content”?
I deactivated all plug-ins as requested. However, the site needs to go live, and at the moment it cannot do so without either fixing two simple layout issues or reactivating the plug-ins.
Being asked to deactivate all plug-ins and then not receiving a reply after doing so is a bit of a funny way to provide support—especially since, as you know, the site is currently not working.
Could you please advise on the next step?
Hello,
We are sorry for the inconvenience. Our specialists are working on your issues to solve them asap. Please continue the conversation on our support forum.
Kind Regards
Hello! I think some issues with custom CSS appeared after updating the theme to version 8.4 (8.4.1). Custom styles are either not applied at all (they’re not visible in DevTools) or they’re initially applied, but after tweaking the theme’s custom CSS settings, they’re lost and no longer applied. For example, I tried adding padding to the tabs on the product page. At first, this code worked:
.single-product .woocommerce-Tabs-panel { padding-left: 40px !important; padding-right: 40px !important; }
Then I moved this code to the Desktop CSS tab. The code stopped working. I moved it back to the Global CSS, but it stopped working. I have lselectors on others:
html body.single-product .product-tabs-wrapper .woocommerce-Tabs-panel, html body.single-product .woocommerce-tabs .woocommerce-Tabs-panel { padding-left: 40px !important; padding-right: 40px !important; }
.wd-single-tabs .woocommerce-tabs .wd-tab-wrapper, .wd-single-tabs .woocommerce-tabs .panel.entry-content { padding-left: 40px !important; padding-right: 40px !important; }
body.single-product .woocommerce-tabs .panel.entry-content, body.single-product .woocommerce-tabs .wd-tab-wrapper > *, body.single-product .b2b-dokan-tab-wrapper { padding-left: 40px !important; padding-right: 40px !important; max-width: 100% !important; box-sizing: border-box !important; }
But nothing works. There were other examples before where the custom CSS didn’t work with the correct selectors. And of course, the cache is disabled and I’m refreshing the page completely in incognito. I think there’s some issue with the custom CSS. Check it, please.
Well, probably the prolblem is on my side after all.
Hello again! In the admin panel, I went to Appearance -> Customize , then opened the Additional CSS block and added my custom code: .wd-accordion-item .woocommerce-Tabs-panel { padding-left: 40px !important; padding-right: 40px !important; box-sizing: border-box !important; }
/* Width limitation for tables so they don’t break margins */ .wd-accordion-item .woocommerce-Tabs-panel table { max-width: 100% !important; overflow-x: auto; display: block; } and it worked!! So the problem is definitely with the custom CSS of the Woodmart theme. Please check it.
Hello,
Could you please clarify if you have sorted it out or still have any questions that we can help you with?
Kind Regards
Hello! I still haven’t figured out why the Woodmart theme wasn’t generating custom CSS. I double-checked my custom CSS code for validity, and it was. Now I understand that you need to add a custom CSS validation check to your theme; otherwise, it’s unclear whether it’s working. After that, I went to Settings -> Performance -> and toggled the CSS options on and off, and also changed the colors in Styles and Colors -> Colors. I did all this to force the theme to regenerate the custom CSS. At some point, it worked. I don’t know which of these steps helped, but the fact is that the theme doesn’t indicate whether the custom CSS is working correctly.
We are glad that you sorted it out. Please contact us once you face this issue again so we can check why it doesn’t work as expected.
Two layout issues on category/subcategory pages — v8.4.1 Hi WoodMart team, I hope you’re doing well. I’m experiencing two layout issues on my store that I can’t resolve and would really appreciate your help.
Issue 1: Large gap below footer On all WooCommerce category and subcategory pages, a large white space appears between the content and the footer when the page has few products. The .wd-page-content element in base.min.css has min-height: 50vh which forces the content area to minimum 50% screen height regardless of actual content. I have attempted CSS overrides using min-height: unset !important and min-height: 0 !important with selectors .wd-page-content, .wd-page-content.main-page-wrapper and body .wd-page-content.main-page-wrapper — none had any effect.
Issue 2: Gap between sticky header and page content On the same category and subcategory pages, there is an unwanted white gap between the sticky header and the page title area. The header classes present are whb-sticky-real whb-sticky-prepared whb-sticked. The wd-page-content main-page-wrapper div does not appear to compensate correctly for the fixed header height on these pages. This issue does not occur on the homepage or single product pages.
Could you please advise the correct fix for both issues? Thank you so much for your support!
Hello,
As I can see, you have already created a topic on our support forum. Our specialists will check this and reply back asap.
Kind Regards
how can i increase the size of a logo, its capped in cerain size and can not be increasd
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
Estimate Delivery Not Working for Product Variations
Hello,
I am currently using the Estimate Delivery feature in Woodmart and I have successfully enabled it in the Theme Settings.
However, it only seems to work for simple products. For variable products, the estimated delivery message does not update or work correctly per variation.
Could you please advise:
How can I enable Estimate Delivery so that it works properly for product variations?
Is there a specific setting required to make delivery time dependent on selected variation?
Does this require additional configuration in WooCommerce or Woodmart Core?
My goal is to have the estimated delivery date update dynamically based on the selected variation.
Thank you in advance for your assistance.
Best regards,
Hello,
Thank you for your question. Unfortunately, there’s no option to apply the estimate delivery feature to specific variations. Currently, it only works on the product basis.
Kind Regards
Clarification About Official Distribution & Licensing
Hello WoodMart Team,
I would like to request an official clarification regarding your theme distribution and licensing model.
Is WoodMart exclusively sold through ThemeForest (Envato), or do you have any authorized resellers, distributors, or agency programs that allow third parties to sell licenses independently?
Some websites claim they can provide original licensed copies of WoodMart at a significantly reduced price (for example around $25) and that the theme can receive automatic updates without being directly connected to an Envato purchase code. Is this technically possible under your official licensing system?
Does WoodMart offer any official “agency reseller” or bulk distribution model where agencies can legally redistribute licenses to clients outside of Envato?
We are asking for clarification to ensure compliance with your official licensing terms and to avoid any use of nulled, modified, or unauthorized copies.
Thank you in advance for your clarification.
Best regards
Hello,
The only place where you can purchase our theme is here on ThemeForest. All other places sell our theme illegally and they don’t provide support, bug fixes, and updates. Downloading our theme from external sources is not safe for your website.
Kind Regards
Hello, the support period has ended, but after an update to the site, many blogs disappeared spontaneously without me taking any action. Now it says I need to extend the support period to resolve the issue. I’m very curious why the site’s theme broke after the update, even though I didn’t do anything.
Hello,
Our theme doesn’t remove any content by itself. Most likely, it was caused not by the theme update but by some other actions made on your website by somebody or by some plugins.
Kind Regards
merhaba, bir kaç aydır diğer işlerim sebebi ile siteye hiç bir şekilde giriş yapmadım, benden başka giriş yapan veya düzenleyen yok, üç gün önce giriş yaptım, güncellemeleri denetlemek için, güncelleme sonrası bir çok bölüm, blog kendiliğinden yok oldu. bu süreçte yeni bir eklenti eklenmedi, değişiklik yapılmadı, mevcut olanlar güncellendi sadece.
Hello,
In this case, you can try to restore a backup and we will try to update ourselves to see if the update somehow removes your current website content. Please send us your website details via the contact form here https://thiemeforest.net/user/xtemos
Kind Regards
giriş bilgilerini dediğiniz şekilde ilettim, kontrol etme şansınız oldumu acaba?
Hello,
Yes, we tried to update the theme on your website via Appearance -> Themes but now we see the following screen https://gyazo.com/7964c13f8c618897d67219b376e3f274
bu ekran güncelleme yapılıyor, daha sonra gelin uyarısı, fakat güncelleme yapmanıza rağmen değişen hiç bir durum yok. sorun hala devam etmekte, hiç bir şekilde güncelleme işlemi yapılmamış olmasına rağmen neden sabit bloglar gitti ve sadece kendi eklediğim bloklar duruyor,siteyi kullanıma sokmuş olsam ve müşterilerim bu sorunu yaşamış olsa büyük problem yaşıyor olacaktık.
Hello,
As we can see, the theme has been updated, and all blog posts are still there. Could you please clarify how to see and reproduce the problem?
Kind Regards
where are thank you page conditions?
Hello,
You can find them in Dashboard -> WoodMart -> Layouts as shown on the screenshot
Kind Regards
Hello Woodmart Team,
I’m using Woodmart in combination with WPLoyalty. When customers exchange points for a discount, the coupon is automatically created and applied to the order (as long as there are items in the cart).
However, the discounted price is not visible in the cart view or in the cart icon price. The discount only appears on the checkout page where all order details are shown. This means the discount is not visible in the mini cart, the menu cart, or the basket page itself before checkout.
Could you please advise if this is something that needs to be enabled in the theme settings, or if it requires a code adaptation?
Thank you in advance for your help!
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
It would be helpful if the free shipping bar was also linked to a specific product added to the cart.
Hello,
Thank you for your comment. We also invite you to share and discuss your feature requests on our website here https://xtemos.com/go/feature-requests
Kind Regards
Hello, after last update I can’t see anymore “page setting” box at the bottom of pages in backend so I can’t set or modify, for example, header, sidebars or footer. Please, check and fix the problem as soon as possible. Thanks a lot
Hello,
You can find it in the Page settings while editing the page with Elementor. Also, update the theme to the latest version of the theme, where we added a help tip with a screenshot.
Kind Regards
Hi,
I need help understanding where the three homepage slider background images are controlled.
They are currently using these images:
Slide 1 ID: 13130 slider-colored-fashion-9.jpg
Slide 2 ID: 13139 slider-colored-fashion-7.jpg
Slide 3 ID: 13142 slider-colored-fashion-9-1.jpg
The slider is built with the wd/slider Gutenberg block. I can see the bgImage reference inside the code block, but I do not see any option in the Gutenberg editor sidebar to change the background images.
Could you please clarify where these background images are managed? Is this controlled via: – Gutenberg block settings – WoodMart slider settings – Theme options – A template file
I cannot find where to change them.
Thank you.
Hello,
You can change this directly on the page using the Gutenberg editor. Here is a screenshot
Kind Regards
I Will try that. thank you so much
You are always welcome.
Hi Woodmart team, our hosting provider confirmed that the server limit is 300 seconds. But still getting the error: The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards
Thank You! But there are several issues with the theme, like I need to buy Elementor if I want to edit the product archive page. This was not disclosed before buying!
Elementor is a free plugin, and you don’t need to purchase anything extra. If you have any questions or difficulties, create a topic on our support forum, and our specialists will provide you with all the needed instructions.
I removed the breadcrumbs – nothing is responding.. The theme is so buggy. I have been a Themeforest user since 2009, and this is the first theme that I am complaining!
I can’t remove breadcrumbs; nothing responds when I set it to OFF. I can edit or rearrange the product archive page – asking to buy Elementor PRO. I have been an Envato member since 2009 – this is a very buggy theme..
Category breadcrumbs are redirecting me to another language.. I can’t edit them.. and so on.. I have refreshed permalinks, cleared cashe and followed installation instructions – but nothing refreshes and nothing works!
Hello,
We are sorry that you faced such problems working with our theme. But again, our theme never asks to buy Elementor PRO. You can build everything with the free version. Please create a topic on our support forum with all the details and our specialists will help you with everything.
Kind Regards
Hoping for more travel agency template demos or digital marketing.
Hello,
Thank you very much for the suggestion. We will consider this for our future update.
Kind Regards
Hi. How to add a Viber link in a theme? viber://chat?number= does not work (does not save).
Hello,
You can fix it by applying patch # `710154`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
How many years do you have to wait until you make breadcrumbs on Seopress, the only reasonable seo plugin? I’ve been waiting for 5 years, do I have to wait until 2030? It’s so hard to do?
Hello,
Thank you for your feedback. We’re sorry that this feature has taken longer than expected. We truly appreciate your patience over the years.
We will review the SEOPress breadcrumbs integration again and consider adding it in our next theme update.
Kind Regards
+ + + After the last update, a critical error occurred (I have Elementor)
// The critical error is displayed in the site catalog (/shop) and in product categories, there is no error on the product pages
// restoring from a backup to the previous version of the theme helped
Hello,
Please send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Got Fatal error after last update (have Elementor)
I had to change line 846 of Elementor to make it work. From this $control_data['default'] = isset( $control_data['default'] ) ? array_merge( $control_default_value, $control_data['default'] ) : $control_default_value;to this: $control_data[‘default’] = isset( $control_data[‘default’] ) ? array_merge( (array) $control_default_value, (array) $control_data[‘default’] ) : $control_default_value;
Hello,
Please send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
1. Will the theme support elementor v4 and WP 7 ? 2. will past demos be updated to the latest ?
Hello,
Yes, of course. Our theme will always be compatible with the latest version of the required plugins and WordPress. Could you please clarify what you mean by “update demos to the latest”?
Kind Regards
What i meant with latest, is v4 has made some changes improving things, will the demo be updated with the improvements? Also does 8.4 support v4 and we 7 yet or do we need to wait for the next update ?
Elementor 4 is still in beta and not stable. Some things may not work as expected. We will be able to introduce compatibility fixes only after they release a stable version of the update.
Email marketing consent – How do I see if users have selected this option? It’s nowhere to be seen.
Hello,
Our marketing consent options are automatically activated and specifically designed for emails like review reminders or wishlist promotions. This information is stored in the database and is not currently displayed on the backend.
Kind Regards
