67 comments found.
Hi, does the theme run with the latest version of elementor? I’m using a marathon import demo that you no longer have live, if I update the theme everything crashes, if I update only elementor and wordpress the slider section runs non-stop due to js conflict, do you have a solution for this problem?
https://app.screencast.com/7SM0bytYLnxv4Hello,
Could you please specify which version did you use before? Theme version 2.0.0 is built using the same Elementor page builder and includes new functionality, a fresh widget set, and updated styles. Due to the style changes, you may need to adjust the layout of your pages and posts.
Regards
Theme version: 1.3.3. Everything works correctly except this slider widget that runs in a fast loop without control, can you give me a solution to keep this slider on the new version of elementor, wordpress and php?
Hello.
After updating the “ThemeREX Addons” plugin from version 2.36.1.1 to 2.38.3, I am unable to edit pages with Elementor. When I try to edit a page, Elementor fails to load, and if I enable Safe Mode, the page layout breaks.
Kind Regards, George
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
After updating the Redy theme, our website started showing this fatal error:
PHP Fatal error: Uncaught Error: Call to undefined function redy_exists_woocommerce() in /wp-content/themes/redy/skins/default/skin-setup.php:1208
It seems that the helper function redy_exists_woocommerce() is no longer defined or not loaded before skin-setup.php executes.
We’d like to understand why the issue occurred after the update and how to fix it.
Could you please clarify: 1. Was the redy_exists_woocommerce() function removed, renamed, or moved in the latest version? 2. In which file should this function now be declared (theme core, WooCommerce integration, or ThemeREX Addons plugin)? 3. Will an official patch or update be released to fix this issue permanently?
Thank you for your assistance!
Hello,
Please remove Themerex Addons plugin and reinstall it from scratch. If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
I have been using the theme on test environments and am now about to take it live, but I can’t remove the previous activations. You’ve reached the maximum reset attempts.
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
Hi, I’d like to have your Certificate of Residency as a requirement for my withholding tax report.
Hello,
Thanks for reaching out to us!
Please contact Our Technical Support Department at https://themerex.net/support/ to address your request.
Regards.
Νeed to revert the theme to Version 1.3.5 on a site.
Where can I download the Older Versions ?
Hello,
Thank you for contacting us!
Our Tech support team will gladly provide the Version 1.3.5. Please submit “Presales Question” ticket at https://themerex.net/support/ sending theme purchase code in the message body. It doesn’t require support renewal.
Regards.
I am trying to edit the slider but I keep running into an Ajax Error!
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
me gustaria mas información si actualizo el theme a la versión 2.0. en la web me aparece lo siguiente: Redy You have version 1.3.5 installed. Update to 2.0.0.Attention! Starting from version 2.0, there was a major theme update and migration to another page builder. If you choose to update the theme, you need to set up the website again and re-build the content using Elementor. Make sure to always backup your site before any update. For more info, please visit: https://themerex.net/support
Hello,
Thank you for contacting us!
Our Tech support team will be glad to assist you. You may use option “Pre-sales question” at https://themerex.net/support/ providing theme purchase code in the message body. It does not require support renewal.
Starting from version 2.0, there is a major theme update and migration to Elementor page builder. If you decide to update the template, you’ll have to go through the process of setting up the website and reconstructing the content using Elementor. Please follow these steps to update the theme to 2.0 properly – https://doc.themerex.net/redy/#update_to_v2
Regards.
Hi, under layouts I made another header and footer that I want to connect to different pages than the default ones. In example: the homepage uses the default footer but the contact page should use the other footer,
nevermind, found it.
Hello,
Thank you for choosing our theme!
The header style can be changed for every single page in Theme Options of the page. We are glad that you have found a solution. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Have a nice one!
Hi, I can’t set responsive view on devices. How can I do? Thank you
Hello,
Thank you for contacting us!
To set up responsive views on devices, you need to use Elementor page builder. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I’m using the Elementor page builder but it doesn’t keep my changes. I need to change only for mobile devices, but by mistake it also changes the desktop version… help!!
I would love to assist you. But the Themeforest comments section is meant only for presales questions, we are not able to provide detailed support here. Please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
thanks…can I purchase single question support now without purchasing for 6 months?
Is it supports Woocommerce ?
Hello,
Thank you for your interest in our theme!
Absolutely! The template fully supports WooCommerce. Please check https://redy.axiomthemes.com/shop/
Regards.
I am using Video Background Home Page . Unfortunately Event Timer Not working . How can i fix this ?
After the last update of the theme, i have a critical error on the webstite : “There has been a critical error on this website.” the debug mode said ” Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/semimarauk/www/wp-content/plugins/trx_addons/components/shortcodes/skills/skills.php:464”. Do you know how to fix it ? thanks. Ronan
Hello Ronan,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello!! The theme is compatible with WooCommerce 7.1.0?! Can i update the Elementor to 3.8.1, compatible too??! Where can i turn off, when one product page automatically scroll to the description. Thank you!
Hello,
We are still testing the theme with the latest WooCommerce and Elementor and do not recommend the update the plugins for now. For more information, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body without support renewal.
Regards.
Hello,
Our Tech support team will gladly offer you a quick fix for Elementor 3.8.1. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
Pre-purchase questions: 1. Missing sticky meny, something that is built-in and optional? 2. My client wants to see those registered for the event displayed on the site. Is that possible? Perhaps that feature comes with Elementor Pro?
Hello,
Thank you for your interest in our theme!
1. Absolutely! You can easily enable or disable the sticky header using Layouts > All Layouts – https://prnt.sc/pllPxqrQnPLi Here is the guide – http://redy.axiomthemes.com/doc/#header_faqs
2. While it sounds like a fantastic idea for future development, we do not have such a feature available yet. To have it implemented, a paid addon Event tickets https://theeventscalendar.com/products/wordpress-event-tickets/ is required. For more information, please follow https://theeventscalendar.com/knowledgebase/k/attendee-registration-settings/
Feel free to integrate it with the theme to have a free or paid registration for events. If there is a need, our Customization studio can apply additional stylesheets for plugin full compliance with the theme. Please contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category).
Regards.
Hello i have the exactly same problem as gtsystemsit, I cannot sent you in support because my support expired, but this is a general bug so you have to fix it. The bug appears with Elementor & ThemeREX. Please provide me with a fix for this problem also!
Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you.
Regards.
Hello, I cannot sent you in support because my support expired, but this is a general bug so you have to fix it. The bug appears with Elementor & ThemeREX. After a research I found the problem is themerex is not compatible with the latest versions of Elementor so I cannot edit a page in my website. When I am disabling the ThemeREX plugin the elementor works. Everything is updated. I get a “deprecated” error in Elementor Logs. Do you know when will be fixed or which is the Elementor version that is working? Thanks.
What is going on? I paid for this theme and the installer wants to set up GIVEwp?? How jumbled are your scripts? What am I supposed to do now?
Hello,
Thank you for contacting us!
Give plugin is included in the theme package – https://redy.axiomthemes.com/doc/#installation_plugins_installation In case you do not need the donation functionality, just skip or deactivate the plugin.
If you still have issues, please create a support ticket at https://themerex.net/support/ and our support team will gladly assist and guide you.
Regards.
When will compatible with Elementor 3.6.1? Thank you!
Hello,
Thank you for contacting us!
The theme is compatible with Elementor. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. This fix will be included in the future updates.
Regards.
I made a purchase on a friend’s account and we are not able to update the colors to blue, the theme is stuck in orange. What do I do? My institution is based on the colors blue.
Hello,
Thank you for choosing our theme!
Theme colors can be easily changed in the admin panel: Appearance -> Customize -> Colors – http://redy.axiomthemes.com/doc/#customizer_settings_color_scheme
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
after a hack my scan say the vulnerability comme from ThemeREX Addons Version 18.04.44.4 ThemeREX Addons – Remote Code Execution We are not aware of a fix for this vulnerability. – what can I do ? Can you give ma the fix fot this touble ?
Hello,
Thank you for contacting us!
Themerex Addons of this theme has never had vulnerabilities. This notice is thrown by mistake by security plugins (some other themes had this issue, all of them were fixed back in February 2020). You may check the list of affected themes at https://www.wordfence.com/blog/2020/03/zero-day-vulnerability-in-themerex-addons-now-patched/ As you can see Redy WP theme is not there. The theme has never contained the following file in Themerex addons package: trx_addons/includes/plugin.rest-api.php
For better website security, make sure that the theme and bundled plugins are updated to the latest version using ThemeRex Updater directly in the Dashboard: http://redy.axiomthemes.com/doc/#installation_theme_update
Regards.
thanks for your answer
