130 comments found.
Will there be support for PHP above 7.4? It breaks if you try to update for a version 8 and above.
Hello! When will there be more updates for this theme? The last one was 4 years ago…
The theme’s page builder no longer works with Wordpress (currently at version 6.7.2), and pages can no longer be edited. The developer no longer responds. This appears to be a dead theme.
Hi, Check if you have a conflict from another plugin. This is generally why the pagebuilder will have issues. That’s from jQuery conflicts.
Easiest way to check is by deactivating all other plugins and doing a reduced test.
Let me know if it still doesn’t work.
Thanks
Hello, and thank you for your reply.
I have deactivated all my plugins and then reactivated them one by one.
After doing so, it appears that Imaginem Page Builder r3 is the plugin causing the problem. When it’s on, parts of my pages are hidden. When it’s off, I can see sections of my pages again, but I can’t build anything because Page Builder is required.
So far as I can tell, this problem occurred when Wordpress updated. I agree that it’s a plugin problem, however the plugin seems to be the imaginem Page Builder plugin itself, from my tests.
Hi, No we mean to deactivate all plugin not related to the theme. Not core plugins of the theme.
Please send an email with site url and wp-admin login info to check while only keeping the theme and required plugins active and a small description of how to see the problem.
Thanks
I still have no access to page builder and still cannot edit any pages of my website while Photonic is installed. How do I email you, as instructed?
Hello there!
It will be any update this year?
Be carefull! Not working good with wordpress 6.6.2! Empty pages.
Hi, Could you let us know what the issue is with WordPress 6.6.2 and the theme
Thanks
Hello
Will this theme get any update?
Last update date is 23 February 2022
and as per the Theme details in right sidebar, its only compatible till 5.9.x version
currently latest wordpress version released is 6.5.2
Hello, when will you answer support questions? Mine is 2 months old and never got an answer to my question.
I purchased Sceneone theme and, when changing web supplier, most of the plugins show as deprecated. How can I solve this problem?
Hi, You’ve posted to the wrong theme and your purchase authentication doesn’t come as valid.
We have replied to your email regarding this which we received from your username.
Thanks
Hello!
I saw the preview of the website and I liked it very much and I think it is very complete. You did a good job.
The problem is that when I see it on my mobile phone, when I scroll through the menu it constantly disappears and I can’t press the buttons in time.
My question is if you will fix this problem or if this only happens in the preview version.
Thank you very much.
Hi, Could you contact us via our profile for us to check this in more details. You can send us a email via our profile https://themeforest.net/user/imaginem
Thanks
I would like to see the vertical menu bright template, but it doesn’t work.
Hi, Could you check now. Vertical Menu bright theme demo
Thanks
Hi! I just updated Wordpress to 5.7.2 and all of a sudden the hero images on all of my pages are not working anymore. Is there I can fix this? I tried rebuilding the pages, but the Hero Image option isn’t working at all. Thanks a lot in advance!
Hi, We could not verify your account for purchase of the theme. Could you send us an email using the same account the theme was purchased with.
To correct the problem you’ll need to upgrade the theme to latest as well. WordPress 5 includes many changes and to match the changes we have updated the theme.
You can email us from https://themeforest.net/user/imaginem
Thanks
Problem: Website with SceneOne looks great.
For some testing Í use a clone of this site on an other URL. URL in Database are changed by hand or UpdraftPlus migation tool. With both methodes I ran into trouble and here is WHY:
For a Hero Image as example: I turn the Pagemaker off and can see the source code of the site: somesourccode…URL.COM…somesourcecode
I turn on the Pagemaker and edit the setting of the hero image, there ist an other URL listet. This is the URL from the original site. In the source code is the right one for the cone site.
So i searched the database for ORIGNAL-URL, not ZERO results. I click in the setting of the HeroImage. ORIGINAL-URL.
I thought of some vooodoooo but here is why: The PageMaker uses some MetaData field in the database where the urls are so coded, that no search&replace can find them. WHY???
To move a site with these problems… impossible.
Can you please fix the pagemaker not to use duplicate and coded fields in the database? Could make our work much more easy.
Stay healthy and rock on. Sascha
Hi Sascha, The pagebuilder data are stored serialized so the url symbols will be encoded.
We can provide instructions to change those. Could you email us using the same username you purchased the theme with. Currently your username does not authenticate for Photonic theme you have commented. You can email us through our profile.
https://themeforest.net/user/imaginemThanks
thanks a lot. I purchased this item a while ago with this username. It’s great and normally I do not need support. But this “serialized” URLs are really not that behavior what I need to transfer a site from one url to another.
Hi, You can email us and we’ll provide instructions. https://themeforest.net/user/imaginem
Thanks
Hello. We’re noticing the same issue as Archware. However, the hamburger menu has completely stopped working on mobile devices. Additionally, none of the Theme Options seem to work. We can’t save anything in the CMS settings.
Hi, This sounds like old theme and new WordPress. Did you upgrade the theme to latest version and update the plugins in notice as well.
You can upgrade the theme to latest using Envato market plugin. That’s option 3 in the following link https://envato.com/blog/install-themeforest-wordpress-theme/
Best if you post to our support forum on this or reach out to us via email for support to check and help.
You can Register to support forum then create a New Support Thread here
Thanks
Hello, I noticed tha the hamburger menu on mobile has some issues, when scrolling down it closes itself on android and chrome, while on iPhone /chrome sometimes it gets stuck at the bottom of the menu items and doesn’t allow to scroll back up to the first menu items, eventually after some seconds it works again, but it keeps doing this. Have you faced this issue before? Any suggestions? Thank you!
Hi, Could you send us an email via our profile for support to check what’s happening and help.
You can mail us via https://themeforest.net/user/imaginem
Thanks
Hello, I’m using your composer element “youtube video” inside a fullwidth column , it seems that I am forced to insert a pixel width and height for the video, but this throws off the visualization of the element on mobile and in the responsive side. How am I supposed to create a youtube video element that simply auto fits the width client browser and auto selects an height, and it also responds this same way on every browser witdth, tablets, mobile and so? Thank you
Hi,
Even the youtube embed code requires defining of the width and height in pixels.
Could you contact us via our profile with site url for us to recommend a method.
https://themeforest.net/user/imaginemThanks
Thanks for your support, I got in contact with you and the issue got solved.
I am looking for a new photography/digital art theme but I would like to be able to have each photo or art piece that I choose for sale right from the galleries or thumbnails page. Before I purchase a theme I need to make what Is that possible.
Thanks!
Hi,
A WordPress theme requires plugin based e-commerce systems. The most popular plugin for e-Commerce is WooCommerce which is built by the same team as WordPress. It’s a free plugin.
https://wordpress.org/plugins/woocommerce/To sell products you will have to use the e-commerce system to create products. Otherwise it won’t be able to function as an e-commerce item.
If you create products in WooCommerce it can display them as a gallery and it can be sold. You can use it to sell digital products such as photos as well.
You can check Photonic theme shop link to see the WooCommerce pages.
Thanks
Hi, My main page stopped working unexpectedly, it loads the menu, but the rest is blank, what can I do?
Hi,
If you have upgraded WordPress to latest while keeping the theme in the old version then could you activate following plugin
https://wordpress.org/plugins/enable-jquery-migrate-helper/ Next update the theme to latest using Envato market plugin https://envato.com/market-plugin/Could you try this and let us know.
Thanks
Hi, before buying, I have a question about the “Homepages I – Carousel” option in the demo. Is there an option to have the photo not expanded when clicked? In the Fotorama Fit option, when you click on a photo, it advances to the next in the slideshow… That is what I’m hoping can be accomplished in the carousel. Also, can the photos in the carousel and/or Fotorama Fit options be in any dimensions, Or will the theme want them to be bigger to fill the space? I was hoping to use images sized around 950×550 pixels. Thank you!
Hi,
Currently the carousel displays the lightbox. Both fotorama fit and carousel will display images in mixed dimensions. They will also increase the image dimension with browser size and the same when the browser size is lower. You can check the demo to see how this works. We recommend larger images of not lower than 1400px wide so that they can be displayed with quality in retina devices.
Thanks
hi, when is the update for wordpress 5.5 coming? thank you for your support.
Hello there! There will be any update for this theme this year?
Hi, We’ll get an update this weekend. We’ll include revolution slider updates and any others with details in the changelog. Thanks
