154 comments found.
Hello. I have a few questions I’d like answered about the design. Is it possible to change the background of the entire website from a single control? Is it possible to remove all the borders from the elements and leave only the fill color, from a single control? Or do I have to change all of this using CSS or on each page individually? Thank you!
Hi. You can change the background color in the theme settings, but to remove the borders, you’ll need to add custom CSS.
Hi! On the shop page filters are those allowed to be resized from 1×1 to another aspect ratio?
Hello. This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
My client uses this theme, and we have a tiny issue – maybe we missed something. In PRODUCT TABS block system shows up to 50 products.
If you set Products in tab to any number up to 50, system shows correct number of products (for example 10, 20, etc.). But if number is 51, 60 and so on, system shows up 50.
Any ideas where this 50 products limit come from?
Hi! This comment section is for pre-sale questions only, and it can not reach our support team. Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
hello, is there a way to go back to the way Layout 1 looked like with single photo scrolling. I really liked that one and most brands use this type of layout. Thank you.
Hi! I don’t quite understand you. Layout 1 is the classic WooCommerce layout, and we haven’t changed the layout design since the theme was released.
one of the layout were basically having the product photos in one line and when you scroll the images scroll in one line and the right side which has the price and product details is static. After the update Layout 1 and 2 now are the same and this layout I am talking about dissapeared.
The pictures were one under the other in one line. Right now layout 1 & 2 the pictures appear in a grid style. This is not how the product used to display before.
If you have a question about the theme installed on your website, then please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
After the update, the product page in tablet view no longer displays the product image in full size if only 1 product image has been added. Only a small image in the top center
Hi! To make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Moderno Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme. Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins or child theme. If you are sure that the problem is related to the theme, then please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
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All thats is done what did you write in the email, but image if it is one poroduct image then it is small and center (from tablet view only). Desctop an mobile view si fine.
We have two of your themes on different domains and different plugins, same problem after last update
When I look at the demo page here, I see the same problem there.
On which page of the demo site do you see the problem?
product layout version 1, board in tablet view and if only 1 image on the product page. There is no gallery and no additional images. Then the image is not displayed large, but small in the middle. In the demo you have several images of the one product, leave only 1 and then you will see the result I am talking about. Unfortunately, I can’t open tickets because the theme was purchased over a year ago.
But the logic for displaying product photos remained unchanged. As was originally stated in the theme, if there is only one photo, it is displayed in the middle of the gray area in Layout 1.
yes the logic is correct. I can’t upload a screenshot here. In Mobile view is all fine, full size foto, only tablet view this photo size goes small and the area around the photo turns gray
I also looked at other websites that use the same theme and one of them has the same problem, the other doesn’t and it probably hasn’t been updated yet.
Please update the theme to version 1.44. We have improved the photo gallery in Layout 1 and Layout 2 on the product page.
Thanks, Everything is now fine
Hi is it possible to edit the layout of the product page with elementor? Where does the video info is uploaded to the product? Is there a way to add modules before x product in the category view? does it wwork with global sections o similar?
Hi! The product page cannot be edited using Elementor. The theme has 4 pre-installed templates that can be further customized. The video is uploaded to the website via the WordPress media library and used in the product. You can also use videos from YouTube or Vimeo, but they will not autoplay.
Is there a way to see the admin part of the theme not the customizer, like a enhanced core plugin of the theme is there’s any?
We do not have demo admin access, but you can familiarize yourself with the admin panel’s capabilities in the documentation for the theme: https://parkofideas.com/moderno/manual/
Hello, do you have size guide option?
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you.
Hello, it’s compatible with WPML ?
Hi! Yes
Can I used the theme for 2 domain?
Hi! You have to buy another license. According to the Envato license, one license is purchased for one site: https://themeforest.net/licenses/terms/regular
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hi! Yes, the theme supports RTL, and all theme widgets support RTL. The home pages and some content pages (About, Contacts, etc.) are created in Elementor. However, the demo content is created in LTR, so if you import the demo content, you will need to adjust the content for RTL in Elementor in some places. We provide support in accordance with the Envato Marketplace policy, which you can find at the following link: https://themeforest.net/page/item_support_policy
Hello. How to make a backup of just your theme settings, customizer etc?
Hi! The theme does not have a built-in backup feature; third-party plugins are available for this purpose. However, the theme settings in the customizer are linked to other data.
A recent update appears to have broken the infinity loading for my product category pages. Only the first row of products loads. When I scroll down, no new products are loaded. I have not changed any settings or installed new plugins, so I’m sure this is from an update. This is urgent as it prevents customers from seeing all of our products. Can you please help fix this? Please let me know what information you need from me. I can not send you message in private so message me if you need more information.
Meant to say that when I scroll down then only new products are loaded.
Hi!
In the latest version, Infinity scrolling works. You can see it on this page: https://parkofideas.com/moderno/demo/shop/?set=44
To make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Moderno Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme. Check if the problem you described appears after these actions. If not, then the problem was caused by one of the third-party plugins or child theme.
If you are sure that the problem is related to the theme, then please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I have a couple of questions — I recently stumbled upon your amazing theme and I’m really impressed!
1) Is there only one header layout option available? (i tried to see if you have other options – like for example, not having a secondary header under the logo)
2) My website currently runs entirely on WPBakery. Would that cause any issues during setup? I remember purchasing a widget-based theme about five years ago, and it didn’t integrate well.
For reference, my site is https://thenittyngritty.com – it’s a bit outdated and slow, so I’m genuinely excited about the possibility of upgrading to your theme!
Hi!
1. The header can also contain a single row: https://parkofideas.com/moderno/furniture/home-3/
2. The theme is not compatible with WPBakery; it is built on the modern Elementor plugin.
You can install the theme and perform a demo import on a clean WordPress installation, then use Import/Export to transfer the necessary data from the old site to the new one.
HI Does this theme support a sticky layout of product page album and product information columns，This is a very popular layout method, and we hope to support it
https://prnt.sc/pEGuHUYlrhDBHi! Yes, you can see it here: https://parkofideas.com/moderno/demo/shop/cutout-waist-long-sleeve-jersey-gown/
Can you tell me how to set the sticky layout for product page layout 4
I use Layout 4 on the product page, and when my product short description is too long, It will leave a blank space below the product album, which looks a bit unsightly
https://prnt.sc/0ohEATRH6hS9Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi, I have only one question. Does Product Layout 4 support sticky layouts
Yes, the right column sticks: https://parkofideas.com/moderno/demo/shop/cutout-waist-long-sleeve-jersey-gown/?set=16
Collapse Description and you will see.
Okay, I understand now. Layout 4 doesn’t support sticky layouts. You just folded it up
Layout 4 supports sticky. The right sticky column drops down when scrolling through content: https://monosnap.ai/file/XFJ7NAeYMxzmtgxKQinZpa4RbO9r3T
hi, I’m talking about scrolling product descriptions on the right side, just like on Amazon product pages，And I can’t see such an effect on your demo page
This is a conventional sticky layout, you should update to support it
Hi, I dont have support now, but I need your help seriously. I did not change anything from my chiild theme, updated the core and my products now have overlapping images. please check https://cdi.rocmet.com/product/
Hi!
If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Please open a ticket here https://parkofideas.ticksy.com/ and our support team will help you.
Feature request. Can you make it possible to add extra product tabs through your customizer with html blocks insertion?
Hi! This option is available in the theme.
Thanks. Cannot see in the documentation how to add these extra product tabs. I need at least 3 extra product tabs for shipping & returns, size guide, etc.
The theme only allows you to add one custom tab. If you want to add more product tabs, you can use this plugin (or a similar one): https://wordpress.org/plugins/yikes-inc-easy-custom-woocommerce-product-tabs/
Hi,
On my website, the register form at this page is not showing up: https://wasmoda.com.tr/hesabim/ When I click the “Register” (Üye Ol) link, the page just refreshes and the registration form does not appear. Could you please help me fix this issue?
Thanks
Hi! Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I like the theme, but this is the second update in a row that has caused an internal server error.
Hi! If you find a bug in the theme, please send the information to support@parkofideas.com. But first yoiu need to make sure that the problem is with the theme and not with third-party plugins. To do this, completely disable ALL plugins and go to Appearance -> Moderno Theme. Click the “Continue” button to activate the build-in plug-ins required for the theme to work. After that, activate additional plugins that the theme offers on this page. Also temporary switch from the child theme to the main theme if you are using a child theme.
1) WordPress is asking me for a theme update: I wanted to see what updates or improvements the new theme has.
2) I need to customize the product page theme, adding videos below the descriptions. Could this be done with an external developer, or does the theme not allow it? I’ll attach references as needed.
I await your response
Hi!
You can update the theme manually. Download the latest theme version from your ThemeForest account and install as new theme. WordPress will ask you to overwrite the current version of the theme to a new one. All your settings and data will be saved.
Please open a ticket here https://parkofideas.ticksy.com/ and give us more details. Our support team will help you. If your support period has expired you can extend or renew it on the Envato website: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Pre sale question, in the same domain name. can I import 1 layout and if I dont like it import another layout of your demos ?
also I have another question, is there anyway in filters when I click a color, at the results to have the variations image directly for the color that I choose and not the main image of the product ?
Hi!
1. Yes, you can.
2. This option is not available in the theme.
