1090 comments found.
Hello. Pre-sale question here.
I have a new customer using this theme. The website uses the version 2.1 and we will need to update to version 4.1. I need to know if this is possible since there is a big gap between the two versions.
If I buy the license, will I get support if I find issues after the upgrade?
Please let me know.
Hello chefnelone,
Thank you for your interest.
Yes, it should be possible to update the theme from version 2.1 to the latest version. If you purchase a license and face any issue after the upgrade, you can contact our support team and we’ll be happy to check it.
Before updating, it’s always recommended creating a backup of your website. This is recommended before updating any theme, plugin, or WordPress itself.
Have a nice day!
Kind regards,
Good to know. Thanks
This comment is currently being reviewed.
I’m planning to purchase your theme and intend to use the AI Agency template. However, I also need to integrate WooCommerce so customers can purchase products directly from our website.
I noticed that the AI Agency template doesn’t include a Shop page by default. Could you please confirm whether the template is fully compatible with the WooCommerce plugin? Is it possible to add WooCommerce and create a Shop, Product, Cart, and Checkout pages without any compatibility issues?
If the AI Agency template supports WooCommerce, could you please share a few screenshots of the Shop page?
Hello polimernewsit,
Thank you for your interest in the Essentials theme.
Yes, Essentials WordPress theme is compatible with WooCommerce, and you can enable WooCommerce plugin on any demo to create a shop.
You can check examples of the shop pages from the live preview demos. For example the eCommerce demo:
https://essentials.pixfort.com/ecommerce/shop/
Have a nice weekend!
Kind regards,
Hello,
I am getting a “500 Internal Server Error” while trying to install the theme. Could this be caused by a version compatibility issue? Is the theme not yet ready for the latest PHP and WordPress versions?
WordPress version: 7.0 PHP version: 8.4.22
I look forward to your feedback regarding this issue.
Best regards.
Hello Pinhan,
We replied to your message on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hello I’m struggleing between the pixfort theme, this essential theme and the conseil theme, i dont really understand the difference between these three themes and also want to know if the pixfort template library is part of all 3 themes? + are they sharing the same templates and sections in the library? please let me know.
Hello marketinglotse,
Thank you for your interest in our themes 
We have replied to your message sent via the chat tool on our website.
Have a nice day.
Kind regards,
Hello, Your template supports Elementor and WPBakery – could you advise which one you recommend using?
Hello ckrzysieck,
Essentials theme supports both page builders (WPBakery & Elementor), and all demos are available in both versions, there might be some slight differences, otherwise, both page builders share similar options/elements.
The choice of which page builder depends on your requirements and on which page builder you’re more familiar with. We also recommend you to check the WPBakery and Elementor demo versions, in addition to the available elements in our live demo, to see which page builder suits your needs better.
For any further questions or assistance, please contact us via the support chat tool in your account on our support platform pixfort hub.
Have a nice day!
Kind regards,
Hello there,
Super nice design! is it theme compatible with the latest WordPress version?
Thanks a lot Have a great day!
Hello daringfoamier_47,
Thank you for your interest in Essentials theme
Yes, the theme is compatible with the latest WordPress version.
Have a nice day too!
Kind regards,
Demo import is not working, please check your support tickets.
Hello Kestis123,
We replied to your support message on our support platform pixfort hub.
Have a nice day!
Kind regards,
Hello pixfort team,
just checked the new v4 update and it’s really stunning! Thanks for the update
Best,
Hello Monana90,
Thanks a lot for your great feedback! We really appreciate it
Have a nice day!
Best regards,
Hello, Does “Essentials” theme integrates well with Slider Revolution ? Regards
Hello prodevglobal,
The theme is compatible with the Slider Revolution plugin.
If you have further questions or assistance, you can contact us via the support chat tool in your account on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hello Essentials team,
I’m reaching out once again because I’ve managed to resolve almost all my needs thanks to your theme — truly one of the best I’ve worked with. Only two important points remain, and I hope they might be considered for a future update.
The first concerns your card layouts, which are genuinely beautiful. However, all card models face the same issue: uneven heights whenever titles are longer, excerpts vary, or images differ slightly in size. This results in visually unbalanced grids. A native option to automatically equalize the height of all cards, regardless of their content, would be extremely valuable.
The second point is about pagination, which always brings the user back to the top of the page. A mode that returns directly to the card section would greatly improve the user experience.
I know I’ve reached out quite a bit recently, but these are truly the last two elements I need to finalize my project. If these improvements could be considered, it would be a real benefit for all users of the theme.
Thank you again for your outstanding work and your availability.
Warm regards, Kader
Hello Kader26,
Thank you for your great feedback! We really appreciate it and thank you for your suggestions, we will pass it to our development team.
If you have any questions or need further assistance, you can reach out to our support team via the support chat tool in your account on our support platform pixfort hub and our team will be happy to help.
Have a nice weekend!
Kind regards,
I can’t import a JSON file either; I’m getting an error that says “This source does not support…”
Hello chrisodilon2,
We replied to your message on our support platform pixfort hub.
For further support, please make sure to use the dedicated support chat tool in your account on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hi, thanks for your great work How can I enable Woocommerce catalog mode by theme? best regards
Hello aero07,
Thank you very much for your great feedback!
For support, could you please contact our support via the dedicated support chat tool in your account on our support platform pixfort hub and our team will be happy to assist you:
https://hub.pixfort.com/login
Have a nice day!
Kind regards,
Fantastic looking theme. I can tell you put a lot of work into it! Presale questions:
1) I like the design of all of the elements. When I install the theme, how do i choose the specific style i want? I like AI Agency and Digital Agency. I want to make sure every element is styled to match the rest.
2) For the mobile menu, it removes the search icon functionality and the button on desktop view. Anyway to fix this?
3) Sticky sidebar navigation or widgets? I see on the https://essentials.pixfort.com/ai-agency-elementor/terms-of-use/ page it has it and looks GREAT! Is this created in Elementor? Or is this a wordpress template you created? In other words, how would I reuse a page template like this for 50 pages? Do I just select the page template? Or do I have to build that page 50 times?
4) If i import from the Templates Manager, which design style will it have? The pictures look like all the templates have different design styles. If I use AI Agency, will all the templates be for AI Agency? Or do I have to redesign everything?
thanks!
Hello devguy400,
Thank you for your feedback and for your interest in the Essentials theme
1) After installing the theme, you can choose to import a full demo (for example the AI Agency), which will import the demo pages and theme options that define the website settings and styles (colors, typography, etc.). If you’re looking to import sections or pages from other demos, you can use the included templates library to import parts from other demos into your website and customize them depending on your needs.
2) The elements of the mobile menu can be customized using the header builder (for example you can add a button and search elements to the mobile header). You can check an example of a demo with a button and search element in the mobile header:
https://essentials.pixfort.com/marketing/
3) This page is created in Elementor with the sticky option enabled for the right container, you can copy/paste the page content into other pages depending on your needs. Currently the option to create a custom page template in the Theme Builder is not available. However, we will try to add it in a future update. At the moment if you’re looking for the Custom Page Template feature in the Theme Builder you can check our theme Conseil (https://1.envato.market/conseil).
4) When you import a template from the Template Library, the styles of the imported template will inherit from your current website styles defined in the Theme Options (like website colors, typography, button styles, etc.).
Have a nice day!
Kind regards,
Hello, thank you—I followed your advice, and the problem has been resolved. However, I’m using the AI Agency demo. How can I increase the font size of the menu text, please?
Hello chrisodilon2,
We replied to your message on our support platform pixfort hub.
For further support, please make sure to use the dedicated support chat tool in your account on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hello PixFort,
The version 4 update is amazing! you really did a great work as usual!
presale question: looking to purchase a new license for a new client project, can i import the awesome colorful animated background templates to my site from a demo like the ai agency?
Thanks in advance.
best
Hello sparkfactory,
Thank you for your great feedback! We really appreciate it
Yes, you can easily import tempalates from other demos into your website using the pixfort Templates library in the page builder you’re using (Elementor or WPBakery). For example, you can import a template with the animated background effect from the AI Agency demo to your website.
For further questions or assistance, you can reach out to our support team via the support chat tool in your account on our support platform pixfort hub and our team will be happy to help.
Have a nice day!
Kind regards,
Hello, Can i use templates and Elements from your “Conseil” and “Pixfort Exclusive” with my “Essential” theme if i purchased them also?
I do really like some demos from each theme specially the original pixfort theme
Kind Regards
Hello prodevglobal,
We replied to your message on our support platform pixfort hub.
For further questions or assistance, you can reply to your open conversation in the support chat tool in your account on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hello, Does Elements theme has Dark mode / Light mode switch toggle feature same as your exclusive pixfort theme?
Hello prodevglobal,
We replied to your message on our support platform pixfort hub.
For further questions or assistance, you can reply to your open conversation in the support chat tool in your account on our support platform pixfort hub.
Have a nice day.
Kind regards,
Hello, I have activate the theme on my local machine (LocalWP) / localhost When i finish the site i would need to activate the license on the ive domain
Kind Regards
Hello prodevglobal,
You can activate the license locally to develop the website, then when you want to push the site online, you just need to migrate the license activation to the online site (by deactivating the local site activation then activating the live site).
If you need further assistance, you can reach out to our support team via the dedicated support chat tool in your account on our support platform pixfort hub and we will be happy to assist you.
Have a nice day!
Kind regards,
Hello, I can’t seem to edit the Elementor Mega Menu template. Elementor keeps reloading but the page doesn’t load. Can you help me?
Hello chrisodilon2,
We replied to your message on our support platform pixfort hub.
For further assistance, you can reply to the conversation in the support chat tool in your account on our support platform pixfort hub.
Have a nice day!
Kind regards,
