Hi, you have to install the Journal modules in order to enable them. They are found in Extensions/Modules/ and they begin with “Journal -“

Porfavor file a ticket on our support page here http://journal.digital-atelier.com/support/index.php?a=add with your installation URL and admin access so we can try to help you with that error. Thanks!

Hi, yes of course, you can install any language. You can see our third example has Spanish installed http://journal.digital-atelier.com/3_3/

Click on the Spanish flag in the header. Thanks!

Hi, product description is entirely controlled from the OpenCart html editor. You can overwrite that with css, please file a ticket on our support page http://journal.digital-atelier.com/support with your url so we look at it and try to help you. Thanks.

Hi, we have to take a loot at it, please file a ticket on our support page http://journal.digital-atelier.com/support with your url and temporary admin access. Thanks.

Hi, we’ve responded to your ticket. Thanks!

Hi, we can only choose 1.5.4 and 1.5.5 on the item specs, they don’t have an option for 1.5.4.1 and 1.5.5.1. However, the theme works fine on those versions too, but the version we’re recommending is actually 1.5.5.1

Third party modules should work fine but we can’t guarantee it as we haven’t tested any of those (only the Blog Manager). There may be some design inconsistencies with third party modules but you can usually fix those with css. It’s best to check with the module developer as well.

Let us know if you have any other questions.

Thanks!

Hi, again, Themeforest has made a modification to the downloads page. The licence certificate is now found by clicking the Download button, second option. We’ll update our helper image. Thanks!

OK!

Hi, we’ve got your ticket and responded. We have also updated our instructions on how to find your purchase code http://journal.digital-atelier.com/support/img/code.jpg Cheers!

Hi, I wasn’t really sure what you were referring to, that’s why I’ve also mentioned that each of those sub-categories has it’s own image set in the Admin in Catalog/Categories/Edit/Data/Image: Once you upload an image there, it will appear on the category page instead of the “no_image.jpg”. Is this what you’re referring to?

Sorry, my fault I did that, but put the image on the main category… Everything is working fine.. Thanks..

Let us know if you need any other assistance. Cheers!

Thanks so much for this wonderful comment, clkrenntech, we really appreciate it.

Let us know if we can be of further assistance. Thanks again!

hi, i’ve already file a ticket..

Hi, we have responded to your ticket 20 minutes after it was received. Please make sure our emails are not in your spam.

Your issue is not related to our theme, it’s a server issue, but we gave you a solution, let us know if it’s working out for you.

Thanks!

If you didn’t receive the automatic reply with your ticket number you can recover the ticket with your email address here http://journal.digital-atelier.com/support/ticket.php (click on Forgot tracking ID)

Thanks!

Hi, that’s not possible out of the box. We’re haven’t tested videos in that gallery and it will probably require a custom modification to make it work. Thanks!

I can’t say it’ll be ready by tomorrow but it will definitely come next week. Thanks!

Hi, it looks like it’s not loading the Journal theme as that path points to the default template. Please file a ticket on our support page so we can look at it. http://journal.digital-atelier.com/support/index.php?a=add

Thanks!

This too, we’re looking into it for our next update. Cheers!

Hi, yes, we’re working on that for our next update. There’s still some fine tuning to be made on that module but it’s coming soon. Thanks!

well I hope envato support wont do anything with my UN and PW I sent them

Hi, we’ve addressed your ticket just now. They won’t do anything with them, I’m surprised they don’t respond and point people in the right direction, as they know theme developers have their own support systems. Thanks!

Hey! Since you are so awesome with getting back to us so quickly Can you check out my ticket please? G77-HGQ-HXYT Thanks!!

Hi, just file a ticket on our support page here and we’ll look at it right away http://journal.digital-atelier.com/support/index.php?a=add Please provide your installation url and temporary admin access. Thanks.

Hi, I see you run an older version of the theme. I suggest you install the new version, 1.4.1 as it has significant improvements, including the Add to Cart notification. Update instructions are found in our documentation (scroll to bottom) http://journal.digital-atelier.com/docs/#!/update

Please file a ticket on our support page if you experience any difficulties with the update. http://journal.digital-atelier.com/support/index.php?a=add

Thanks!

Thanks! but how can i change the button so when they press “add to cart” goes directly to the product page.

Please check: http://goo.gl/YYs3F

Hi, this is default OpenCart functionality and will require a tweak if you want to go straight to the product page when you click Add to Cart.

However, if the product has any options attached to it, you will be taken to that product’s page to pick your options first.

Please file a ticket on our support page if you need the tweak (regardless if there are product options or not). Thanks!

Hi, the image size in custom sections is set in “System/Settings/Image/Product Image List Size” but the box width is maxed out at 280px. Please file a ticket on our support page with your installation url to see how we can help. http://journal.digital-atelier.com/support/index.php?a=add

Thanks!

thanks

Hi, did you say wordpress? This is an OpenCart theme and does not work on Wordpress. Please clarify your request for assistance. Thanks.

oohh sorry, I’m wrong comment.

No problem, cheers!