222 comments found.
Hi Pirenko,
I use your great Quest theme as the theme for my site, hosted on premier Uk host, vidahost.co.uk. I am having problem that I and they cannot solve. Whenever any user browses my site and clicks any of the links in the navigation bar, a 10MB core dump file is created in the web root.
About every two weeks, these fill up all the free space (over 1 gigabyte). I removed all plugins but iam still getting the core dumps. my hosts say it has nothing to do with them and they blame the theme.
Have you been aware of any other circumstances where the use of your Quest theme was followed by core dumps to be generated every time a user interacts with the site? Could this be caused by something in the theme?
Hi,
Did you try turning off all plugins (if you use a cache plugin erase all the files and related folders), activating another theme, clearing that dump file, opening your page and check if that file was created and filled with any content? I haven’t had any similar reports before…
Send me a private message with a link if you prefer.
Cheers 
Hi Pirenko,
Thanks for your response. I have persuaded my host to move my site to another physical server. I am expecting this to be done on 21/08/2013. I will also delete everything in my web root once the site is moved. I will then install WP again and upload a fresh copy of the theme and re-upload the content again. I will let you know the outcome. Thanks for responding so quickly. Regards
Ok. Thank you for your feedback!
Hi Pirenko I have been experiencing problems recently with this theme. It may be my fault, but can’t figure out where it is coming from… The same portfolio items load in loop, can only load the ones initialy loaded.. Any idea?
Hi,
Please send me a private message with a link to your website so that I can analyze this. Cheers!
What i did but got not reply… Sent it again ^_-
The last email I sent you was on 13 of June. Cheers!
I have just replied to your email. Let me know if you got it. Thanks 
Wrote it for sure, may not have sent.. my bad Yeah got yours thanks!
Just so readers know, Pirenko has one of the best and faster customer service i ever had ^_-
Great 
Where can I slow down the slider?
Hi,
On what part of the theme? Is is a shortcode slider or a portfolio slider?
Meaning – on homepage slider—it changes slides after about two seconds. I would like it to be three or four seconds.
If it is a featured slider you have the option to set up the slider delay on that specific page options located under the page content.
Cheers!
I don’t see that option. I created the slide under the create slides. It shows me options for text, color, link, etc. but I don’t see a timing option. Thank you for your support.
That’s a single slide… You can only set a specific delay for a slider not for each single slide. So, only when you add the slider you have the delay option. Cheers!
I’m sending you a DM to resolve. Thanks!
The Quest “Recent Tweets” widget is asking for a consumer key & secret and an access token & secret. It’s returning an error without it.
Where is this information located? Thanks!
Hi,
Twitter has made some changes in June and all the widgets have to be re-coded. Please follow the instructions shown here: http://wordpress.org/plugins/recent-tweets-widget/installation/
Cheers!
Fixed. Thank you!
Hi Pirenko!!! I have a question… I need remove the button link of the prices table. How can i do?
Thanks!!!!!
Hi,
Try adding this code under Quest Options>Custom Scripts tab>Custom CSS:.prk_price_button {display:none;}
Cheers 
Oh perfect!!!! Thank you very much!!!!
Hello Pirenko, another question… : )
I would like to use the portfolio section as a product section, which would work perfectly except for the fact that I have about 300 products from several suppliers, and they need to be in sections or categories. So essentially I need an overall Product page > Product Category 1/2/3 etc > Product Subcategory 1/2/3 etc > Product detail page as the hierarchy, instead of just Product Page > Product detail page.
Is there a way of doing this easily or would it involve a lot of customisation? I could do all of it as custom pages but I need to make it as simple as possible for the client to add to when they have new categories and new products, and I like the layouts you have and the way they function already…
What do you recommend? This is my second wp site so I’m not massively confident with php but my css/html is ok. Thanks in advance….
Hi,
The portfolio skills are hierarchical so you can divide the portfolio posts in categories and sub-categories. Then you can add them to the menu if you need to. Cheers!
Hello thanks for the reply. I think I didn’t explain properly what I want to do. I like the tiled portfolio gallery, and would need that to link to another tiled gallery with several categories, which in turn would link to a further tiled gallery with another set of subcategories, this would then have the individual products inside…. so i only need the individual products themselves to be posts…. Hope this makes sense!
I think that may be possible. Send me a private message with your hierarchical structure and we’ll analyze it. Cheers!
Hi! We bought Quest 1.2 back in 2010 but I only finally installed it now, I am so excited to make my website look great but I’m running into a few problems, like not being able to upload my logo, or having the word “work” as a default title for my menus, are there any updates that I could download to make it run better? Thanks a lot!
Hi,
This theme was released 3 months ago and I don’t see a purchased tag. You must be confused.
Hi, I made a mistake, it was 2011 that we bought the theme- perhaps it was an earlier version? My husband but it for me using his own account which is adam shamash should he contact you directly?
*bought
The theme was released in 2013… Anyway all enquiries should be placed with the purchasers account. Cheers!
ok, I was confused, the Quest theme we bought was by a user called Phi-Andreas Whithil.. not u!
Ok. Cheers!
Hi Pirenko, sorry to bother again but I have no Page Custom Options at all except Sidebar display on any of my pages. I have re-installed the theme and it still isn’t showing anything else. What can I do? Thanks….
Hi,
The default page only has that option. You need to select one of the theme templates to activate the specific options for each page type.
Cheers 
Hey Pirenko thanks for the response… the default page does not display any of the options at all. I was wondering if something happened during the download or if i’ve missed something! : )
sorry the default template is not displaying any option… the other templates appear to be ok.
Ok… Let me know if you need more assistance. Cheers!
yes i do! : ) the default template is not showing any options so i can’t add a slider or hide the title etc….
If you those options select the Page – classic layout template.
ahhhhhh sorry. I misread what you wrote about the default template… and I looked back through these comments and found the bit about using the classic template now… thanks for your help!
Great 
Hiya, I really like the icons idea for services, but want to add my own images instead of the fontello ones. How do I insert my own images from the media folder into your shortcode??
Hi,
You’ll need to copy/page the HTML code generated by the theme and replace it accordingly with your own images. Send me a pricate message if you need help with this. Cheers!
thanks i’ll give it a go…
So, I added the team member shortcode to my about page. Is there anyway to disable the action that happens on hover that zooms in the image and puts the plus over it? Where in the code do I need to look for that?
Hi,
Do you want to disable the link, the rollover effect or both?
Thank you for purchasing 
Both would be great. Thanks!
Send me a private message and I’ll send you a tweaked file. Cheers!
Hi Pirenko!!! Sorry but try to put anothers fonts in the web page, but i don’t know how can i put this fonts in the template options. Can you help me?
Thanks!!!
Send me a private message and let me know what fonts you would like to add. Cheers!
Hey, is there a setting that stops vimeo videos auto playing in a post?
We have one setup on a slider and it auto plays as soon as the page loads. We don’t want it to do that.
Nevermind – I found autoplay written in the iframe and removed it.
Ok… Cheers!
Hi Pirenko, I am having a problem with the Quest Options admin panel. If I make a change in any of the fields eg. ‘Default Skins’ or ‘Maximum content width’, everything resets to the default the moment I click the ‘Save Options’ button.
Also, the Quest Theme Admin Panel vertical menu buttons seem greyed out and do not respond to clicking. I have reinstalled the theme but it makes no difference. I’m using version 2.3.
Thanks for your help
Hi,
Do you have any active plugins? If so please turn them off for a moment and try again. If this does not work please send me a private message with your WP login details if possible.
Cheers!
I didn’t think of that.
As soon as I deactivated the plugin “Ultimate Landing Page and Coming Soon Page”, everything worked correctly in the Quest Theme Admin Panel. Thanks again for creating such “revolution” in portfolio theme design.
Ok… If it was a “popular” plugin generating the conflict let me know which on it is so that I can see why is it happening. Cheers!
Hi Pirenko, How can I increase the portfolio page thumbnails to about four times their standard area. The reason for this is that I want to make a kind of landing page composed of three very large thumbs in portrait orientation and each of these would then link to a further portfolio grid page. I could insert three side be side images on a new page and link from them but I would not have the mouse-over zooming effect that portfolio thumbnails have. also, how can I centre the three thumbs on the page. Many thanks TWC
Hi,
Making the images go such a big size requires changing manually the corresponding PHP template file (Grid, Masonry, ...) and also the main.js file where the Masonry effect is initialized. You can also try setting there a fixed number of columns…
This requires some custom scripting so send me a private message if you can’t do it and eventually want a quote for this customization.
Thanks 
I was hoping for a resizing script, but will try another approach before attempting any manual editing. Thanks for your quick response.
I was hoping for a resizing script, but will try another approach before attempting any manual editing. Thanks for your quick response.
Ok. Cheers!
Just wondering…would it be hard to add a column/section underneath the image/video on the single-post-half layout? I often receive testimonials from clients and I think that would be the perfect spot to display them.
I absolutely love this theme, by the way. My site is ready to go live. I’m just finalizing the SEO and a few minor aesthetic things. I sincerely appreciate the great support from you as I’ve gone through this build.
Hi,
Send me a private message and tell me what kind of code needs to be placed there (shortcode, html, ...).
Cheers!
Thanks!
PM was sent 
Just wondering if you had time to look into this? I never got a reply from my private message. Thanks!
I replied…. I just forwarded that reply email.
Hi again Pirenko, I’m having a little problem with my blogs, they display fine on http://australianhiking.com.au/page/blog, but when i click on read more, i get a 404 error. Could you point me in the right direction please 
Hi,
Do you have any active plugins? If so please turn them off. If this still does not work can you send me a private message with your WP login details?
it was a plugin after all thanks!
Please disregard my last question. I found the solution in the Quest Options Advanced section.
Thanks anyway!
Ok 
Sorry to bother again, I’m finally ready to take my site live and have one last issue. My portfolio slug structure is as follows: www.sitename.ca/portfolio
When I visit a portfolio post, the slug shows up as: www.sitename.ca/portfolios/postname
My question is, how do I stop the “s” from showing up on the word portfolio? I’m replacing an existing site and I need all the slugs to remain the same.
Thanks again, Darren
I see you already figured this out. Cheers!
Pirenko,
I have purchased the theme. I love it but I have a problem. Whenever I changed the Page Template, the slider can’t be loaded. I don’t know how to set the slider.
Can you please help?
Thanks,
Zee
Hi,
Please send me a private message with a link for me to see what’s going on. Thanks!
Hi Pirenko,
How can I make a specific page on my site non-responsive?
Thanks, Darren
Hi,
That’s not possible to do with the theme as it is. Send me a private message with a link and tell me what you want do do exactly. Cheers!
Ok, thanks. I’m locally hosted for the time-being. Here’s my issue, I have one full row (a picture on the left taking up two thirds … and a block of text on the right taking up the remaining one third. When I scale the browser up and down, the text next to the picture squishes into a narrow column that runs halfway down the page, pushing everything below it out of proportion. I’d like to somehow lock the picture and the text together so they scale proportionately to one another.
I hope that’s clear. If it’s not possible, I’ll just pick another layout for that page. It’s not crucial.
Thanks! D
I suggest you place both inside the same row/column and use a technique similar to the ones described here: http://webdesign.about.com/od/beginningtutorials/ht/wrap_text_image.htm
Cheers!
Thanks!
Another question. What’s the CSS code needed to stop the email field on the contacts page from linking to Outlook? I’d rather it just be plain text. I’ve played with it but can’t figure it out.
Thanks again!
By email field, I mean my email address to the right of the contact form, not the email field in the form.
Thanks!
That can’t be done with CSS. You need to edit the page-contact.php file. Send me a private message if you need help with this. Cheers!
OK, thanks for the quick reply as usual!