This author's response time can be up to 1 business day.
I updated theme today, and I keep getting “saving error” whenever I try to change the theme settings. The only plugins I have are Jetpack, WordFence and Akismet. Are there known issues with any of these?
Why won’t the theme settings save anymore?
I actually spoke with Themeforest about the Support situation before, and according to the person I spoke with, since we bought the theme prior to the 09/2015 change, we were supposedly grandfathered into support for life as you originally promised. But since you don’t want to stick to that, we will be fine moving on to another, newer theme.
Not to mention, we are getting all kinds of errors from your theme anyways. Your templates are screwy, the slider is terribly dated & limited and doesn’t work on the shortcode. And the shortcode model you provide is way dated as well. And specifically your blog shortcode is NOT working on a page at all. It gives a “Warning: Illegal string offset ‘bl_icon’ in /home/myaccount/public_html/oursite/wp-content/themes/quest/inc/pirenko_scodes/shortcodes.php on line 1066”. Multiple times. So we’d prefer NOT to deal with a very buggy theme anyways. I guess it makes since, being that the theme is 3 years old, and extremely dated anyways. Sort of glad it errored out, as it reminded us to buy a more recent theme. We would not extend support on something so old.
And by the way, the issue above, was due to “wordfence”. It was blocking the changes. So the fact you aren’t compatible with WordFence is also a big concern of ours.
So thanks for going back on the support issue. But we are moving on anyways. You may want to check those errors out for others who may buy however.
Hello again,We would like to analyze the save options issue and that is why we asked for the login details. Also, if you are getting other errors why didn’t you shared them here? By the way, as far as we know the illegal offset error you mentioned is already fixed (it happened when you did not had any blog icon assigned to a post).4 extra notes:1) Working with shortcodes? Yeah, we don’t like it so much (it was our last theme with this method) and that is why we added a button to help users. As far as we know all of them are working;2) Limited slider? Yeah we agree, but is does exactly as you see on the theme demo. If you need something more advanced you can install a premium slider;3) Lifetime support? I never stated that anywhere (other authors can’t say the same). Still I offered support and that is why I asked for login details;4) The previous comments here don’t mention your save options issue or any other unfixed bugs. Comments are usually positive and the theme average rating shows that;You are free to switch to another theme, but, once again, we are available to fix any bugs you may find.Cheers!
I am installing your theme and need to set up a Child Theme.
When I do this the theme won’t load at all.
Please advise on the special requirements needed to create a working child theme with your theme.
Hi,Thank you for purchasing!There are no special requirements, but you should use the child theme that is included with the theme (it contains a js folder with the scripts that you may want to change).Cheers!
this is my purchase code
this is my website URL: http://ngstudio.co.il/
how can I edit the css of the grid posts, because of that I would like to take right the grid posts and to change colors.
Hi,Thank you for purchasing!Here’s some info about rtl support http://isotope.metafizzy.co/v1/docs/help.html#righttoleft_layoutsAbout the colors: the rollover color is the theme active color (you can change it under Quest Options>General tab).If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ).
The last Quest update (3.4) is not working. Opening the website shows only hour glass. When going back to 3.3. all works well.
Additionals information: I use these plugins: Aksimet, Better Delete Revisions, Black Studio TinyMCE Widget, Contact Form 7, Download Manager, Duplicator, Envato WorPress Toolkit, Global Content Blocks, Page Builder by SiteOrigin, WordPress Improter, Yoast SEO
Hi,Thank you for purchasing!If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Hi Pirenko. Can you please help me with the CSS of the header? Just 2 things: I want to increase the height where the logo and menu are. And I would like to move the social network buttons on top of the primary navigation. Thanks!
Hi,Thank you for purchasing!If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link to see if we can help you.
Just purchased your theme and there are no pre built templates or no way of importing demo content?
Hi,Thank you for purchasing!Please go to Appearance>One-click install to generate some content.Cheers!
Hi, there is no option for that under appearance?
That should be because when you were prompted to install the sample content you replied NO (this clears that option). To have access to it again, activate another theme and then reactivate Quest.Thanks!
I’ve managed to install demo content etc but as soon as i save the home page the slider disappears and I don’t know where to add it back to the home page?
Can you help
Hi,Thank you for purchasing!There’s an options panel located under the page content where you can turn ON/OFF the slider. Make sure that you have it active.If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Hi, can you please send the XML file, the demo content to my email at email@example.com
Hi,Ok, email was just sent. Cheers!
Hi again, the homepage slider won’t work for me and I have no clue how to change the homepage and icons. Can you please help me? I’ll give you the log in info.
We have just replied to your email. Thanks!
Hi, is there a way i can include in the gallery module, images from the website gallery automatically?
Hi,Thank you for reaching us!What do you mean exactly with “website gallery”?
hi, i mean the wp gallery. instead of adding photos manually in the page editor, is there a way to have the latest photos, for example, automatically added.
Let us know if you buy the theme and we’ll assist you with this request. Thanks!
Recently, I started building my website with the Quest theme and came across a problem. I would like to add 3 of my own icons below the website header. They will illustrate the characteristics of my services. I already know you can add icons plus a title and some text via the ‘Services’ shortcode but I can’t figure out how to add an icon, especially my own icons.
Is there a guide available on how to add these custom icons?
I look forward to hear from you!
Hi,We don’t see any purchase badge and all enquiries must be placed with the account that bought the theme. Please log in with the correct account and contact us again.Cheers!
Kind regards, Mike Hobelman
Hi,Thank you for purchasing!If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with a link and we’ll assist you.
This theme is compatible with Visual Composer?
Hi,Thank you for reaching us!Yes, the theme is compatible with that plugin.Cheers!
The theme does a warning message on our web site. We contacted our web server and they say that your theme is not compatible with Chrome. Here’s the message we have: Warning: Cannot modify header information – headers already sent by (output started at /home/content/p3pnexwpnas05_data03/92/2462392/html/wp-content/themes/quest/inc/widgets.php:1) in /home/content/p3pnexwpnas05_data03/92/2462392/html/wp-includes/pluggable.php on line 1179
We cannot access or Wp-Admin either.
Our web site is: www.virusmedia.ca
Please help !
Hi,Thank you for purchasing!Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details so that we can analyze this situation.Cheers!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work