806 comments found.
Can the user log-in? And is there bb-press or forum capabilities?
I want to be able to have a forum.
Hi,
We didn’t integrate it, but we gave access to our test site and other potential customers tried that. I can give you access to it if you email this request to support@qodeinteractive.com.
Best Regards
Qode
When I send to that email I get the following reply :
Thank you for your email. We are currently not able to handle themes support requests coming via email, so please use our ticketing system and members of our team will handle your request:
http://qode.ticksy.com/Best Regards Qode Interactive Team
Just replied to your email 
Can videos be installed in the wells?
Hi,
Not sure what wells mean, but you can add videos to slider, to pages and blog posts via shortcode and to portfolio directly when you add images/videos to it. I hope this answers your questions.
Best Regards
Qode
Just bought the theme installed it, but for some reason when I try to activated it it gives me a server error. Error 500
Hi I managed to do it, it seemns that FileZila is deleting some breaking codes so you need to set FileZilla file transfer to binary
Great Thanks for the update
Hello I just bought this template and for some reason, when I’m attempting to unzip the file and install the theme, there is an error message which says:
“Are you sure you want to do this? Please try again.”
Do you know what may be causing this error?
Thanks.
Hi,
Is the file you are trying to upload named satellite.zip?
Best Regards
Qode
no i changed the name and also in style.css
But even the satellite.zip that i download here is giving me the same problem, my wordpress version is 3.6.1
Problem solved, did the same as HNDSM.
You seem to have an issue with the zip files.
Hi,
Glad to hear that you solve your problem
We will check your note for zip files.
Best Regards,
Qode
salam
I like your desgin mate
you are so good
Hi,
Thank you very much
Best Regards
Qode
could I use your preview images of your theme inside of my preview video shows?(I am a videoHive autor)just for preview
Hi,
We purchased license for all images here: http://www.shutterstock.com/. You will need license from them if you plan to use it
Best Regards
Qode
no i mean the hole image of your theme(snapshot)
Of course You can use it
thanks i think your design is stecial
Thank you very much
Can I embed shortcodes within theme shortcodes. I.e…I am using the WP-Types plugin that creates custom fields for a post. I would like to take a value from a custom field and insert it into a progress bar shortcode so that the progress bar reflects the value.
Hi,
We can give you access to our test site so you can try that. Just email this request to support@qodeinteractive.com.
Best Regards
Qode
I sent an email as suggested but received the following response: “Thank you for your email. We are currently not able to handle themes support requests coming via email, so please use our ticketing system and members of our team will handle your request”.
Hi,
I sent you access
Best Regards
Qode
Did you receive my email? If not please provide email address. Thanks.
Hi,
Will check all emails latest tomorrow and will reply. Sorry I can’t reply earlier.
Best Regards
Qode
Hi, Pre-purchase question. Does this theme support menu descriptions?
Hi,
Can you show us example of menu descriptions so we can understand better your question?
Best Regards
QOde
Hi, I really like the S7 theme. Do you have a RTL version of it? Thanks
Hi,
Thank you. Unfortunately, we didn’t implement RTL support.
Best Regards
Qode
Regards Jade
Hi,
Thank you
Did you resolve the problems, as I don’t see any problem with your web site?
Best Regards
Qode
No, did you check it on a mobile device? I just double checked it on an Android HTC phone and it is the same. It displays the satellite 7 logo at the top which i’ve removed and it’s all over the place.
You need to turn off mobile view in WordPress. This is not our theme at all, this is WordPress’ built in mobile version of the site. Please turn that off.
Oh k, how do I do that? I have not seen that before.
Please try to disable plugin for that. It might be WPTouch or simliar.
I dont have any plug ins like that. Just layer slide, wordpress importer and wordpress SEO. And I havn’t set up any mobile site plans or anything. All my theme settings are default how it came because I liked how it looked on the desk top. Could that be affecting it when it goes to mobile? It still doesn’t explain why Im still seeing your logo and slider images tho even after I deleted them. and Its arranged all different. I can set up a log in if you want to have a look at the back end?
Yes please. Setup login and submit ticket to http://qode.ticksy.com/ and give us ticket id here.
Hi QODE,
Loving the theme – but one minor issue.
When I Add Paralax Sections the images do not span the width of the full site.
The title images spans the full width, but every paralax section after that is limited to—class=”container_inner clearfix”
Any help here? I want beautiful full width images!
Thanks
Hi QODE,
Loving the theme – but one minor issue.
When I Add Paralax Sections the images do not span the width of the full site.
The title images spans the full width, but every paralax section after that is limited to—class=”container_inner clearfix”
Any help here? I want beautiful full width images!
Thanks
Hi,
Thank you
Can you share the link to the page so we can inspect the problem?
Best Regards
Qode
I’ll send you a PM. Thanks for the quick reply.
Thank you. Will reply to private messages later today.
Hello I am looking at this theme for my next project. Just wondering if the theme incorporates a child theme? also I would need set a private staff login area, is this feature available?
Many thanks
Hi,
Thank you for interest in our theme.
Yes. It supports child theme.
You can make stuff private.
Best Regards
Qode
How do i make the first accordion item closed by default?
Hi,
You can edit default.js and set active=false in accordion function. You should then compress the file to default.min.js using this tool: http://javascriptcompressor.com/.
Best Regards
Qode
woocommerce shortcode “price/Cart Button”
I am not able to get this shortcode to render a button. I have double checked the SKU and tested with other woocommerce shortcodes, which work fine, so i’m wondering if this is bug. Are you aware of it and can you take a look?
regards
Jonathan
Hi Jonathan,
Can you submit ticket to http://qode.ticksy.com/ and include WP admin access so we can debug the problem. Also, please provide ticket ID here.
Best Regards
Qode
done – Ticket #110192
Just replied with question
Hi,
Pre-purchase question… Are there PSD files with this theme?
Hi,
We can provide you link to download PSD files we have, as we don’t have whole web site designed in PSD and also we made some small changes to design while we developed the theme.
Best Regards
Qode
I posted to your support section a second time 24 hours ago (the first got zero response for four days) and have not gotten any reply. I understand how busy you must be, but I am running up against a review with a client and really need an answer to the issues we are having with the theme asap. I have posted the new support ticket details below:
Ticket #109017
Ticket content: Hi I have been trying to launch this site for a good while now and am running into some bugs/issues that I have not been able to fix. I need to have this resolved today or have no choice but to navigate away from this template. I am not a developer / coder and am trying to follow your documentation and they are lacking a LOT of detail. Please help with the following:
1) Logo not appearing. I have it in the admin section. I have tried different sizes, even replaced using the identical size of the demo logo with no luck. I did not use filezilla to upload theme and did use binary mode for the transfer of the files.
2) On the home page, I have placed a portfolio using the identical shortcode you used in the demo. I have simply gone in and changed out the photos using the structure of what existed in the demo. However, my portfolio categories are not clickable and none of the images in the portfolio are showing up either and there are several I have put in. 3) On the pricing table on the home page. The buttons do not show the text unless you are moused over / on hover. Is there a way to correct this? I also need to make them actually link to the correct page.
Please help asap. I’d be happy to give access to dashboard if needed. I just need this resolved quickly. Thanks so much!!!
Hi,
Please give us access to dashboard and we will review all your issues. I’ve just assigned your ticket ID to other developer. Please keep us posted here if you updated ticket.
Best Regards
Qode
Ok I have updated support ticket – no cache plugin running. Only four plugins installed (and listed in support ticket). I provided dashboard access in a private reply to support ticket. Password is my support ticket number.
Hi,
Just replied with question. Please notify here when you reply back.
Best Regards
Qode
Hello QODE,
First of all great them! However I have some issues after installing with icons….its a must for me to have the source files for icons because its very hard for me to modify the png files…with the source its no need to calculate…so on…so on… I only put my icons in the file and i will be happy…to export and use in my website.
PS:Also…I write this on the qode.ticksy.com and I wait for these on both sides.
Thank you very much
Hi,
Thank you
What are your ticket IDs? We will reply there and provide you files you are requesting.
Best Regards
Qode
Thank you! I posted on private. The number is #109405. I wait with pleasure to provide the files. Great work!
Thank you. Will reply to your ticket shortly
Thank you!
You are welcome
Hello! I can’t find the code for change the transition of the small slider in the single-porfolio. It’s possible to change the left-right transition to fade transition?
Thanks!
Hi,
There is initFlexSlider function in default.js. Once you edit it, you need to minimize the file to default.min.js using this tool: http://javascriptcompressor.com/.
Best Regards
Qode
Hello,
Can I have a bigger logo at the middle of the header with menu below it?
Can I use FULL WIDTH MENU like Central Theme and customise menu colour?
I am considering to buy either Satelite or Central, hope you could help answer my questions, Thanks!
Hi,
Unfortunately Satellite7 doesn’t come with option to center logo.
Yes, it supports Header in Grid: Yes/No.
Thank you for interest in our themes
Best Regards
Qode
Thanks!
I have posted this via your support ticket system several days ago, but the problem remains unresolved.
I am having an issue where the nav bar and logo are being “cut off” by the slider and content at the top of the page. This is not happening in Firefox or IE, but in Chrome, safari (for iPad) and chrome (for iPad).
I have posted the details to your support system, as well as temporary login credentials.
Please respond to my support ticket with an answer. This needs to be resolved right away.
Hi,
Thanks for reporting a problem. We will debug and fix it. Can you please give us ticket ID here?
Best Regards
Qode
[PRIVATE] Ticket #108446
Thank you.
Thank you. I’ve just assigned your ticket to other developer.
