915 comments found.
Hello,
We have a really serious problem with the secific theme. The specific problem appears when the customer is trying to pay for the item/s in the basket. When he press checkout button, it shows that it is loading but it doesd not continue any further. It stays there showing the loading shape and then after few seconds it returns to the home page. Also when i go into woocommerce section of my website, it says that the order has been paid. Please answer me as soon as possible as we have got issues with our customers.
Our website is: http://www.stavros-savva-co-ltd.com.cy
Regards, Stavros
Hello Stavros,
Kindly navigate to WooCommerce > Settings > Checkout. Make sure the “Force secure checkout” is disabled. On many sites I have seen that the checkout page shows infinite loading spinner if the Force Secure Checkout is enabled. So disable it.
Besides this setting, check by disabling any newly installed plugins. I can see validation errors on checkout page. Most of them are from plugins and custom markup inserted in widgets. So check by disabling plugins too.
Regards
Hello,
Thank you for your answer. Force secure checkout was disabled. But i tried something else which was kind of corrected the checkout. I went to Woocommerce->Settings->Checkout->Paypal and then i remove the tick from “Use form submission method”. Using this way it now works when someone is trying to buy any item from the shop and use flat rate postage.
But if they use another postage option (ex. using AWD Weight/Country plugin) it does not work and show a message which say that the item cannot be shipped in the specific country. Please let me know what you think the problem will be. If the problem is about the specific plugin, is there is any other plugin which gives me the same abilities as the specific?
About the error you told me, how am i able to understand what causes the problem?
Regards, Stavros
Hello Stavros,
Thanks for sharing the solution. By reading your description I can tell that the AWD Weight/Country plugin is having some issues with latest WooCommerce version. So it will be required to contact plugin staff or their forum for this specific issue. You can try a similar plugin too: https://wordpress.org/plugins/weight-based-shipping-for-woocommerce/
About the error I mentioned earlier, that happens when the site is not SSL enabled, but Secure checkout is enabled inside WooCommerce Options. So if your site is not https, keep the “Force secure checkout” disabled.
Regards
Hello Saurabh,
Thank you for your answer. About the link you gave me on the previous post, the problem with the specific plugin is that i need to have the ability to be able to have different categories of countries instead of using specific countries to post. Is there anything else which can provide with such ability?
Also will there going to update AWD plugin so that it will be compatible with new woo-commerce?
Regards
Hello Stavros,
I have searched for free plugins but couldn’t find the one as per your requirement. There are some paid extensions on codecanyon like table rate shipping.
Regarding AWD plugin, I have checked the Author’s website and they have mentioned that it will be updated soon. You can check out here.
Regards
Hello,
Thank you for your answer! I will have to device whether i will wait for the new AWD plugin update or use another plugin, like the plugins you suggested above.
Regards
Hello Stavros,
If you use another plugin, make sure to confirm whether it is fully compatible with latest WordPress and WooCommerce versions.
Regards
ok thanks!!
Hi SaurabhSharma, I have an issue in the Cart area.
I recently started using Cross sells and upsells and now the cart details (price and shipping costs) go all the way down. For example, if you add this item to cart: http://4dageek.com/tienda/jugetes-y-peluches/peluche-de-goomba/ It will show you the cross sells on the left, but on the right it won’t show the prices, you have to scroll all the way down.
I’ve never used cross sells before, so I don’t know if this is normal or not. If it is, please tell me how to change that.
Thanks!
Hello Fernando,
Kindly add this rule at the end of xing/woocommerce/woocommerce-custom.css file:
.woocommerce .cart-collaterals .cart_totals,
.woocommerce-page .cart-collaterals .cart_totals {
float: right;
width: 48%;
}
It will align the cart totals on right side. I will add this fix in main download too.
Regards
Done, that fixed it. Thanks!
we really like this theme but can we change the background??
Hello RERN,
Thanks for browsing the theme. The main body background can be changed via WordPress Background option. If you wish to change individual section background, that can be done via CSS files.
Regards
I found a SEO problem with the site. In header.php on line 60 where it shows the following
<h1><a href="<?php echo esc_url( home_url( '/' ) ); ?>" title="<?php echo esc_attr( get_bloginfo( 'name', 'display' ) ); ?>" rel="home"><img src="<?php if ( $xng_logo != '' ) echo $xng_logo; else echo ( $dir.'/images/logo.png' ); ?>" alt="<?php bloginfo('name'); ?>" /></a></h1>
You need to remove the <h1> </h1> tags because the search engine finds it and reports that it is a empty line because it don’t display text just an image.
besides that thanks for the great theme…
Hello dallaspa,
Thanks for kind words and feedback. Currently h1 is used for both options (logo image or text title) depending upon theme settings. h1 on image is used so that the alt tag of logo image is detected as site name. I will further research on it’s affect and will remove the tag from image if required.
Regards
I left the H1 tag around the text title and description but just removed it from the image.
Hello dallaspa,
No problem with that. 
Regards
Hello,
I just received an email saying that you updated Xing. I just downloaded it a few days ago to have full woocommerce 2.1.1 support do I have to download again? What did you fix this last time?
Regards,
Never mind, I should have checked the release notes.. I did notice about the styling in small screens, but I completely forgot to ask haha.
Hello neocorps,
No problem. You can download the latest one and update files selectively as inside changelog folder.
Regards
Hello SaurabhSharma
Back to be a pest again, I have noticed with a recent woocommerce update it now says instead of for example “From £14.99” it now says “£14.99 to £199.99 I am wondering if you know how i can get it back to saying the old way!
Thanks Iain
Hello Iain,
As of WooCommerce 2.1, the “From $xxx” format is changed to ”$yyy – $xxx” which is the lowest and highest price range. it’s solution is to add this code inside your theme’s functions.php file. For that kindly send me a mail at xconsau[at]gmail[dot]com. I will send you the fix.
Regards
Hi SaurabhSharma, really great work!
I want to change font-family, can you help me to import a web-font? What I need to do?
Thank you so much!
Hello fulldigital,
Thanks for kind words and positive ratings. It is very much appreciated.
Kindly let me know whether you want to use a Google font or font-face kit. Both can be added easily. Also let me know on which selector you want to apply the font. i.e. on entire body or headings only.
Regards
Hi SaurabSharma! I would like use the font-face kit in H1.
I have one more question: how can i do for display a blog grid or Blog List like in your demo (For exemple: Home – Blog List, Home – Blog Grid)? I try to copy and paste your dummy text edit but the blog grid don’t show.. My i was wrong something. Thank’s for support!!
Hello fulldigital,
In order to use the Font Face kit, kindly follow these steps:
1. Upload your entire font files generated by the font-face kit into the theme as wp-content/xing/font/.
2. Include your custom font in user.css file as:
@font-face {
font-family: 'Open Sans';
src: url('font/open-sans.eot');
src: url('font/open-sans.eot?#iefix') format('embedded-opentype'),
url('font/open-sans.woff') format('woff'),
url('font/open-sans.ttf') format('truetype'),
url('font/open-sans.svg#allanregular') format('svg');
font-weight: normal;
font-style: normal;
}
Here I have taken example of Open Sans font. It shall be replaced by actual font name.
3. Also add the selector in user.css on which you want to apply this font:
h1 { font-family: "Open Sans", sans-serif; }
For blog gird and list styles, open/edit your page and assign the page template “Blog – Grid Style” or “Blog – List Style” to it from the templates drop down inside page attributes panel. After assigning a page template, scroll down to the page options panel and use category IDs to show posts from. You can find more details inside the documentation file’s “Create blog page” topic.
Regards
We are using Gravity Forms for some options on products and everything seems to format itself ok on the cart and checkout but when you go back and look at it on the view order page all of the attributes are lined up together.
See screenshot: http://www.hauntedpixelstudio.com/webshots/cart_error.jpg
Hello ccantrell31,
Kindly send me your site URL, I will check the attributes appearance on view order page.
Regards
Thank you so much for taking time to check this out. As always, some of the best support around.
Hi,
I updated the theme and now the carousel of recent products is not working well- the products are not displaying. Do you know of such problem?
my website is : http://www.michalschneider.com/Vitamins
Hello shirke1,
I can see the carousel with 4 products below slider. If you increase number of products, it will automatically show buttons of next/prev too. Kindly let me know if there is any other carousel you are mentioning.
Regards
It is not the carousel – it is only showing recent products without the carousel. I updated it to the carousel so you see that it does not show the products – Thank you!
Hello shirke1,
Due to RTL direction the products were getting hidden. Kindly add this rule at the end of style.css or user.css file:
.flexslider { direction: ltr; }
Next, clear browser cache and check the site. It will fix the carousel.
Regards
Thank you very much for your help! It helped!
Hi,
We’re having kind of an odd error I’m hoping you can shine some light on. We just upgraded to the newest Woocommerce 2.1.3 and it’s saying something about “cart.php version 1.6.4 is out of date. The core version is 2.1.0, “
I’ve uploaded the latest version of the theme but I’m unsure what could be causing this. Thank you for any assistance you can provide.
Hello ccantrell31,
Thanks for purchasing the theme.
The cart.php file is inside WooCommerce plugin folder. Kindly check wp-content/plugins/woocommerce/temnplates/cart/cart.php file by opening in editor. The top most part shall read as:
/** * Cart Page * * @author WooThemes * @package WooCommerce/Templates * @version 2.1.0 */
The version number might be old in your installation, or the file might not have been updated. In that case, upload this file to plugin folder manually via FTP. This will fix the issue.
Regards
I think that seems to have resolved the system seeing that as out of date. The cart.php in woocommerce was up to date but the one under xing/woocommerce/cart/cart.php was not up to date. Replacing that seems to have fixed the error message in that regard.
One other thing has popped up if I might ask. Now when we activate the theme it says that it does not declare woocommerce support.
Not sure if this is related to the theme compatibility or not: http://docs.woothemes.com/document/third-party-custom-theme-compatibility/
Hello again,
There is no such file as xing/woocommerce/cart/cart.php inside the theme. May be you would have copied it inside theme files for overriding plugin files. In either case, it shall be updated from latest theme files.
Regarding “Your theme does not declare WooCommerce support…”, it is a simple flag/check which will show for all themes except default WordPress themes and Woo Themes. I will add the theme name in their compatibility list with some more minor updates today.
Regards
Thank you very much for your help!
Hi.
I can’t seem to get the default sidebar appearing on any of my pages or product pages. I’m pretty sure they were there a few days ago. I have ‘Global Sidebar Placement’ selected in theme options and a space for the widgets has appeared, but no content is showing. Any ideas?
Many thanks.
Hello Cyandistribution,
I think you recently updated to WooCommerce 2.1 but have not yet updated the theme. As of WC 2.1, it will also require to update the theme. If the theme is already updated, kindly send me your site URL. I will further check it.
Regards
Hi.
Thanks for the reply. I have checked and we seem to be running the latest versions of everything. Our URL is http://portal.sprintconvergence.co.uk/wordpress/.
I appreciate the help.
Hello Cyandistribution,
The theme version is old. Did you updated the theme to v1.0.9? Also, the xing/woocommerce/shop/ folder shall be renamed as xing/woocommerce/global/ as mentioned in the changelog file of latest update.
If you haven’t updated yet, kindly download latest version and unzip the archive. Next, open changelog/v1.0.9.txt file and update the files as mentioned. This will fix the issue.
Regards
This may be a question for a wordpress forum or for WooCommerce but maybe you guys can help.
Im trying to combine 2 separate categories into one in a menu tab. So say I have 2 categories ( women and pants )
For Instance:
-Clothing —Men ( is there a way to combine Men and pants into one menu item) —-Pants —Women —-Pants ( is there a way to combine women and pants into one menu item)
I would just make 2 separate categories called mens pants and womens pants but I think that would make my categories list HUGE. Im sure there is a simple answer for this and maybe im over thinking it but I cant get this figured out. Anyone know of a plug in or a way to do this?
Hello johnxdoeee,
If you set a category as child category, you can show the parent category in main menu. For example, create a category “pants” and set it’s parent category as “Women”. Or create “Pants” as parent category and make two child categories as Men and Women. So clicking on Pants will open all products from Men and Women. It is a simple categorization.
Regards
But If i make a Parent category named Pants and that drops down to categories men, women, brand 1, brand 2 and say brand 1 also makes shirts. How do I keep it where when people go to Men>Pants>Levis, it take them to everything Levis makes. Right?
Would the Levis tab not need something telling it to pull ONLY mens levis pants categories?
Hello johnxdoeee,
You can create multiple categories with same name, just make sure the slug name is different. i.e. while creating a category, assign a name as “Levis”. Inside the slug name, provide “levis-men”. Similarly, create another category “Levis” and use the slug name as “levis-women”. These two “Levis” categories can be child category of Men and Women respectively.
You can further assign tags to products. For example, a product can have the tags “men, pants, levis”, while still in only one category “pants”.
As per your requirement, using multiple categories with same name will be better.
Regards
Hi SaurabhSharma Thank for for helping me with that is it possible to do the same on the header navigation bar having the stripe just sit along the bottom of it ?
Hello Iain,
Kindly add these rules at the end of user.css or style.css file:
.ss_nav { border: none; border-radius: 0; }
#primary .wrap {
background: url(https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg) 50% 0 no-repeat;
background-size: 960px;
}
Regards
Is there a way to create a sitemap of the entire site, including categories and products?
I am not talking about an xml sitemap but a regular one for the visitors to the website.
Hello Wolf,
Sitemap can be shown by creating a page template and listing pages, posts, categories etc. using WordPress functions. Kindly send me a mail at xconsau[at]gmail[dot]com, I will send you the template.
Regards
Hi
Hope things are good, been using this theme since its birth, all going well.
Hope you can offer some help
I have added an ssl on all pages and wish to show the ssl certificate in the corner of all pages/products/posts
http://www.trustlogo.com/ssl-certificate-support/index3.htmlThe ssl give me two scripts
1. Copy/Paste the following piece of code and insert EXACTLY before your </HEAD> tag.
which I have added in the xing options, seems to be loading in the correct place
2. Snippet 2: Copy/Paste the following piece of code and insert EXACTLY before your </BODY> tag.
Not sure where to place this code.
Thanks
M
Hello Mark,
Glad to read your comment. Hope you are doing well too.
The second script can be added inside footer.php file just before the closing body tag at around line no. 66. If you are using a child theme, copy footer.php inside your child theme folder and then make changes. Both methods will work.
Regards
thanks
Afternoon Saurabh Sharma
I’m wondering if you can help me I want to change something on the theme the break between the main site and the widget area and the break between the widget area and the footer its like 2 1px lines i believe I want to replace it with this https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg would you be able to tell me how to please.
Thanks Iain
Hello Iain,
Kindly add these rules at the end of style.css or user.css file:
#secondary,
#footer {
border: none;
}
#secondary .wrap,
#footer .wrap {
background: url(https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg) 50% 0 no-repeat;
}
This will show two strips between main site + secondary area, and secondary area + footer.
Regards
Hi SaurabhSharma Thank for for helping me with that is it possible to do the same on the header navigation bar having the stripe just sit along the bottom of it ?
Hello Iain,
Kindly add these rules at the end of user.css or style.css file:
.ss_nav { border: none; border-radius: 0; }
#primary .wrap {
background: url(https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg) 50% 0 no-repeat;
background-size: 960px;
}
Regards
Hello SaurabhSharma
I was looking to do it on the very top menu labeled in the xing menus as Top (Secondary Top Menu)
Hello Iain,
Sorry I thought it was for the main menu. Kindly add these rules for the top menu:
#container {
background: #fff url(https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg) 50% 0 no-repeat;
margin-top: 0;
padding-top:10px;
}
It was required to remove the gap between top nav and the container. Without doing so we can not show the strip properly.
Regards
Morning SaurabhSharma
How do I make it go right along the top bar instead of just in the center is that possible?
Hello Iain,
Remove those previous rules and add the following one:
.ss_nav_top {
background: #444 url(https://national-print.com/wp-content/uploads/2014/02/rainbow-strip.jpg) 0 100% repeat-x;
padding-bottom: 7px;
}
Regards
Hi SaurabhSharma
Thanks for your help if you need any graphics made or anything give me a shout will allow me to return the favor!
Hello Iain,
You’re welcome. I will definitely contact you if I need custom graphics.
Regards
I’m using the ” Bog- Masonry Grid Style ” template with the community sidebar. The issue is when I use this the footer becomes very large as seen in the picture. How do i make the footer a default size or make it just like ever other page where it has the default secondary column1-5.
Also is there a way to change the default secondary column 1-5 to be different on different pages?
https://www.dropbox.com/s/w4a47xcz5uwiulj/Capture.PNGAlso how do I set the order the posts displayed on a page that shows posts set by the category?
Hello johnxdoee,
The footer is not large on that page. It is the body background which is of same color as footer. Currently your page height is small due to no content. Once the content is long enough, it will accompany entire page. Then you will not see body background. If you wish to prevent it, simply add this rule at the end of style.css file:
body, body.is-stretched { background: #fff !important; }
Regards
Thank you for helping me understand all that. But that code doesn’t seem to be doing anything. Also Can you answer my second question.
Hello johnxdoee,
Kindly send me your site URL. I will check the page.
Regarding post order, it is set inside the template file which is being used on the page. Kindly let me know which portfolio or blog template you are using. It will be required to change the loop query inside that template. For example, inside xing/templates/port4.php, line no. 31 and 32:
'orderby' => 'date', 'order' => 'desc',
The order and orderby values can be changed in this code.
Regards
You can access my site without changing your host file.
I am using the Blog-masonry grid style and I want them to be sorted alphabetically.
Is there a way to change the default secondary column 1-5 to be different on multiple pages. Instead of being the same on every page?
Hello johnxdoeee,
For blog-masonry template, Navigate to Appearance > Editor, and edit templates/blog-grid.php file. Change the following code:
'orderby' => 'date', 'order' => 'desc',
to:
'orderby' => 'title', 'order' => 'asc',
This will show posts in alphabetical order starting in ascending order.
Footer widget areas are fixed for all pages. Exclusive widget areas are not supported in footer. But you can still show different widgets per page using the Content Aware Sidebars plugin. Using this plugin, replace default secondary column 1, 2, 3, etc. with the newly registered sidebars.
Regards
Awesome Thank you so much.
I am currently running woocommerce 2.1 and xing 1.0.9 and the cart widget won’t change from united kingdom to us dollar. How do I fix this?
sorry forgot to mention that in woocommerce settings it is set to US Dollar $
Hello dallaspa,
If using any caching plugin, make sure you clear all page cache, database cache, module cache, etc. Also check by deleting the widget and adding it again inside sidebar.
Regards
It finally updated. I was not using a cache plugin but my server was so it didn’t update the code.
Hey SaurabhSharma
After the recent updates I seem to be having some conflicting issues and I am unable to work out just what is causing the problem would you be able to help at all.
national-print.com
Hello vaughi28,
The theme is working fine with the latest WooCommerce version. On your site, there is a yoStar or Reviews plugin whose star icons are having a CSS conflict. To fix this, kindly add the following rules inside user.css file:
ul.products li.product span.stars img { -webkit-box-shadow: none; box-shadow: none; width: auto; display: inline; }
This will fix the styling on stars.
Regards
You sir are a legend one of the best sellers on here 100% on product and 100% on customer service you deserve a medal thanks a lot mate
You’re welcome.
Regards
The callout text in the upper left of my site looks great on the home page, but once I clock on a product the twitter icon is HUGE…how can this be fixed?
Thank you!
Sam
Hello Sam,
Kindly send me the URL of your site. I will check it.
Regards
sorry, its www.wallartsy.com
Hello Sam,
The height was increasing due to height: auto selector of woocommerce.css file. This can be fixed by adding the following rule inside user.css file:
#callout img { height: 20px; }
Next, clear browser cache and check the site.
Regards
