1259 comments found.
Can i update Woocommerce to 2.1.7 version and Wordpress to 3.9 without problems or not? Thanks !!
Hey,
Not yet. Please don’t upgrade any of it until we state it’s compatible on theme’s profile.
Qode
Is it possible to make it so customers have to be logged into their account before the prices in the shop are enabled. i.e we are thinking of making this website into a trade only site and we don’t wish for end user clients to see the pricing
Thanks
Hey,
We just integrate WooCommerce. You can check if there is some plugin for it which enabled that.
Qode
I posted on http://qode.ticksy.com/ AND wrote loggin and password since I sent it as a private message.. all of the sudden a X has appeared on my page in the top left corner and I cant access the Wordpress logging.. On my ftp server I can se changes has been made 30min ago and when i try to loggin it stands: BLOCKED! WAS IT NOT PRIVATE??! I’m about to go berserk…
Hi,
Our support staff just came in to office and no one yet worked on tickets, so it was not us. We are on CET time zone and we open at 9am which was 20 minutes ago, so please contact your hosting and ask them to investigate who changed your server. Also, give me ticket ID here so I can monitor what’s going on.
Qode
The thought that someone at your office would do it has never ever even crossed my mind. I edited my message and took away the loggin even though it don’t work no more. My ticket number is http://qode.ticksy.com/ticket/194015 BUT then again I wrote at http://qode.ticksy.com/ticket/183486 where I mentioned my private ticket number. Perhaps someone was evil enough to enter and simply destroy days of work. Would’t surprise me in this world.. Do you really think my server would care or be able to help? is there any other way? otherwise I’ll just start from scrath right away again Since I need to lunch the page by this weekend 
Hey,
I am so sorry to hear that your server was compromised. I also talked to everyone from support to let me know if they find ticket with ftp access so I can investigate the issue. Can you ask your hosting if they have backup from last night and then change all your passwords?
Qode
?Hi,
I just tested ticksy and I am not able to access private tickets of someone else if I am logged in as ticksy user. Maybe you should investigate if your server was compromised another way.
Qode
Thanks for replying so fast. My server only has mail support, I will contact them but since I’ve actually mostly been investigating how wordpress works I’ll just get moving once again and start from scrath. It will probably go really fast. Repeating will just make me even better since practice. learning and understanding is key in life. Oh snap I just received your other mail (reloading) now thats really, really, really wierd guess things got more serious.. so even if I wrote my private ticket number in a public one your saying that it’s not possible to enter it by writing it in a url, the user who wrote a private one is the only one who can enter.. snap now I really need to contact my server
Hey,
Yeah, practice is good, but you should still investigate what happened so you don’t run into same problem again.
Yes, I tried to copy paste url of someone else private ticket and I couldn’t open it, so ticksy is secure system.
Qode
I just bought your theme it is an amazing theme with very nice transitions. You’re very creative and all those nice black & white images you featured in the demo it makes this theme one of the best themes on themeforest. Thank you.
Thank you very much on your compliments 
Hello Qode, I would like to update the Slider Revolution Plugin to latest version 4 because of the new video features and so on. Do you think I can use it in your theme without any issue? It will work as version 2.3?
Thanks
Yes
We are also giving update in new version we are posting next week 
Ok thanks, perfect!
Hello Qode!
I may be getting out of my depth here but I had this response (shown below) from a plugin provider about getting a plugin to work with the theme using AJAX – my question is where exactly in the theme do I add the document.ready code?
The comment was:
” You just need to copy document.ready code of this plugin from /js/script.js file and execute it on AJAX request. for reference, here is the code:
jQuery(”.codenegar-ctt-element”).each(function(){ codenegar_make_tooltip(jQuery(this)); }); “
Thanks!
Hi! we are using the blog template 3 with left sideba, we need to exclude a category from the blog but when updating the php code or even erasing the get post line still the same.
Any idea where can we change the line or how to exclude a category, asap?
It is for a client and need to be fixed instantly, thanks ;D
David
Hey David,
Please submit this problem to http://qode.ticksy.com/ and include WP admin access so our support can try to help you 
Qode
Hey Awesome Qode! The client I used Minimum for (I upgraded WP and to 2.2 theme months ago for her) called me emergency her pages (about Contact) aren’t showing up and I’ve tried everything plz help! http://juliecoyleartassociates.com/ (even changing the page tabs to exact URLs not just assigning the Page to the tab) No idea what’s happening and she needs be to fix asap (anyone else had this random issue??) THNKS n let me know if need me to inbox access to you
Hey Sterling,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access and we will help you
Please post ticket ID here.
Qode
Thank You, just submitted!
Thanks
What’s your ticket ID?
How do I change the default woocommerce shop link? The default is /shop I need it something else, thanks!
Hey,
Just find shop page and change its url.
Qode
Ney, the woocomerce page (/store) shows up with complete listing of all the listings, which I don’t want. I want to point the <- Return to store to a new page. How do I do that? Thanks!
Hey,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access and our support will help you.
Qode
I love everything about this theme except for the fact that I cannot figure out how to change the “MINIMUM” title to something new. Is that a standard on all Minimum themes or can that be changed?
I’m new to the web designing game, so it may be an easy fix.
Thanks.
Hey,
Just go to Qode > Header and Footer and upload your logo there 
Qode
Hi,
I purchased the theme, it is great, thanx for your good work !
I have just one question. I’d like to change the messages of my contact form but I don’t know in which folder I can find it, could you help me please ?
Thanx in advance
Hey,
You can use this plugin to translate or edit labels of the theme: http://wordpress.org/plugins/codestyling-localization/
Qode
I’m gonna try this. Thank you very much !
You are welcome 
I finally found how to change the text of my contact form in the php file.
I have just one more question : I’d like to change the background color of the boxes of the contact form (it becomes black when the field is selected), do you know how I can do this ?
If I have to change a line in a css file, it is not a problem.
Thank you very much for your help ! 
Ok forget my question. I just found the solution ! 
Great
Thanks for the update 
Hello Qode,
Just for your information, my developer tells me you’re using substrings to generate the posts excerpts. Consequently, the last words are cut in the middle, cause substrings are counting in characters, not in words. If you can fix it in a future update, it would avoid people to spend time on coding a fix 
Best regards,
Florence..
Hey Florence,
Thanks for the note. Please also submit this to ticksy so our developers can take a look and review it 
Qode
Done.
Thanks 
Hello, Just submitted another private ticket. Is it necessary to paste my ticket number here for every new ticket or I should just wait there for an answer? My ticket number this time is #184995
Hey,
Please wait for answer as support will handle tickets from oldest to newest and will get to your ticket 
Qode
Hi there!
Thanks again for your great theme! I have two questions:
- Is there any possibility to make the titles of the (small) sliders longer or split them even in two or three lines. I use them on the starting page, but the title get cropped after a view letters.
- What do I wrong, if I re-order the topics inside the slide menu without having any effect after changing and updating the page?
Thanks in advance!
Hey,
Thanks a lot 
Please submit both questions to http://qode.ticksy.com/ and include WP admin access and our support will review them and try to help you 
Qode
Hello!
Regarding Ticket: #151112 – is there any way to get this fixed do you think?
Sorry to be a pain… I’ve spent hours on the site and this is the only thing I need to fix before going live. I really don;t want to have to turn on responsiveness (sorry!).
Thanks Qode!
Hey,
Just assigned your ticket to support stuff 
Qode
Thanks!
Hello Qode!
Any news on this ticket – I know it seems to be a tricky one but there must be a solution?
A solution would be awesome!
Thanks!
Hey,
Just talked to support and senior support stuff will handle your ticket.
Qode
Thankyou!
You are welcome 
The fantastic QODE team have fixed this issue!! Thanks very much – it’s really appreciated!!
Thankyou!

Thanks a lot 
I know how to create a portfolio page by category, but is there a way to custom order the portfolio items within the category, or can it only be random?
Hey,
You should just add category slug to category attribute of the portfolio_list shortcode. If you want, we can set it up for you. Just submit that request to http://qode.ticksy.com/ and include WP admin access.
Qode
How would I best include a video which isn’t a youtube or vimeo? I have my own hosting and was able to increase my upload limit, but can’t seem to integrate my own video, such as an .mp4 file. Thanks
Hey,
You should try to use html5 video tag or install some plugin doing that for you.
Qode
I can’t figure out how to use Selected Projects within a portfolio list. Thanks
Hey,
You should put post ids of wanted projects there delimited by comma.
Qode
Hey. I’ve got a question concerning portfolio list.
How do I change the text that’s shown when hovering over the thumbnails? Right now the whole text of each project is shown, which in most cases is much too long.
On your demo page there is always the same text there. How do I cahnge that not automatically the whole text is shown there. And how do I chose the text which shall be shown instead?
Thanks a lot for your answer. Cheers.
Hey,
You should use Excerpt field for that.
Qode
Thanks a lot. I wasn’t aware of that 
One more question though: When having more than 4 projects in the 4 column style portfolio, the next row of projects is divided by a little line. Is there an easy way (eg. via custom css) to get rid of those dividing lines?
Thanks a lot.
Hey,
Our support can take a look and try to help you. Please submit ticket to http://qode.ticksy.com/ and include link to that page 
Qode
Thx. Will do.
Hello there, i bought the theme a year ago and i’m still happy with it. BUT, today i installed WPML plug in to add a second langage to the site and i’m facing an issue with the ajax page transition when using the lang_selector of WPML, are you aware of this? The selector doens’t work and it’s always refreshing the page instead of going to the right page.
Have debuged it before? Thanks in advance K
Hey,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access and our support will help you.
Qode
Ok Ok, on the other hand, when i deactivate the page transition in the theme option, it works. but i lost the ajax!
Please submit ticket, as I think we can help you 
Perfect
There u go, have fun : Ticket: #182121
Hey,
Please reply back and let me know here when done.
Qode