22 comments found.
Greetings to everyone who reads this,
Just wanted to give some props to the RocketWay team. I bought this template and wasn’t sure how to fix a few things in the code so I emailed their support. Within a day they kindly replied to each of my emails with helpful suggestions and fixed the coding for me a couple times as well. High five for being so helpful and quick with support. Our newsletter looks amazing!
Cheers!
Thank you so much for your kind words 
Cheers,
Sebastian, Steve & Nana
Greetings,
Is it easy to remove buttons and change the drop looking image frame?
Many Thanks
Hi Rozbei,
Thank you for your interest.
You can search for “button” in the code and remove it. To remove the animated sliders simple search for #box1 and #box2 and delete it.
If you need any help with this we can help you. Email us to: support[at]rocketway.net
Cheers,
Sebastian
Good Day Sebastian,
Thanks for the reply. I meant the water drop looking image placeholders. Is it easy to replace those with square images?
I think I just figured it out with Firebug However, one other question. The module that has two large images side-by-side, is it easy to change it so there’s three smaller images side-by-side?
Hi Rory,
We just replied your email
Let’s correspond via email.
Cheers,
Sebastian
Hi, I have purchased this template. Where can I find this:
Once purchased this theme you’ll receive a link to our themebuilder so you can fully customize your newsletter. ...
please advise.
never mind, I found it
Ok awesome! For further questions you can always contact us: support[at]rocketway.net
Cheers, Steve
I love your themes, I just want to know how if at all this template will be displayed in Gmail App for Android Thank you
Hi there,
Thank you for your interest. Gmail app for android are the only one that strips CSS and this makes it very hard and almost impossible for a developer to make it 100% compatible on this App. If you want some more info or want to see some screenshots you can email us to: support[ar]rocketway.net
Cheers,
RocketWay
HI, I have troubles to edit my the theme in mailchimp when I click – or + for adding or for suppress a block it doesn’t work. Can you help me??
Hi Rox,
Thank you for purchasing Mason.
Are you sure you upload it on the right way?
Maybe you can drop us an email to: support[at]rocketway.net so we can explain you step by step how to upload it in MC. Otherwise you can send us your MC details and we’ll do this for you.
Cheers,
Sebastian
Hello. This looks great, but I have a quick pre-purchase question.
On the demo builder, every article has a ‘READ MORE” at the bottom. Is this optional? As it’s a newsletter, not every story will have a specific page to link to on a website. In effect, the majority of the content (news) is just that – brief news.
Can you let me know?
Hi lawalker01,
thank you for your interest! This is very easy to hide in the code, we can support you with this if you purchased the template Just drop us a mail: support[at]rocketway.net with your file and some instructions
Have a great day!
RocketWay
hi there/crossed your email templates/like the rocketbuilder suite v much/so 1 question here//what about the responders for subscribe/unsubscribe/preferences etc in mailchimp system/is it possible to when i buy a template also change these responders in the same style as the template?/kind regards/Barkovsky
Hi barkovsky,
thank you for your comment If you are able adjust the auto responder html code in MailChimp this would be no problem.
Cheers, RocketWay
Guys, sent you some feedback to support email on Friday, but still didn’t get any answer . What is your average response time?
Hi alexchapko,
thank you for your message. The average response time is 1 day. We received your email, as it was received friday evening and in the weekends we don’t take support tickets it’ll be answered today. We’re working on all open support tickets atm, just 3 to go 
Cheers, RocketWay
Thanks! Hope you’ll pass them quickly
We just replied your email.
Regards,
RW
...one quick question, Could I add google fonts in theme?
Thanks a lot!
Hi Vicentebelmonte, yes, but be careful, this takes some serious code customization.
Cheers, RocketWay
Thank you very much!
You’re welcome!
Hi, This template is great, thank you.
Could you quickly ad the possibility to save a draft ?
Is there another way than the “themebuilder” webpage to build the email?
Could you explain how to use the HTML file (I want to send the email from Gmail and not Mailchimp or another platform)?
I would be thankful for a quick answer!
Thanks!
Hi ecoulin,
thank you for your purchase.
We’re working on a themebuilder with new features but we have to test this in and out and that takes time.
Basically this themebuilder is setup to create a quick and easy newsletter without any code knowledge. Another way is the export it to MailChimp or CampaignMonitor and make further edits in their system. Our themebuilder is just an extra feature for our customers and not an advanced email editor.
Regarding Gmail, as far as we know this Gmail can’t import custom code, we advice you to use a more advanced email service.
If you need further assistance please mail our support: support[at]rocketway.net
RocketWay
Hi , Thanks for this very nice job…
I have some problems to finish my work with mason email :
1: can i save my work in theme-builder ? 2: i try to send the email via mailjet, i see in gmail client that the font of text is not the same and the hover effect disappear.
thanks
and background pattern too not saved !!
Hi adeltino,
Thank you for the purchase. Are you be able to send us your index file and some screenshots to: support[at]rocketway.net? We love to help you with this and update the template if necessary.
Cheers,
RocketWay
I sent you the index file in your email , plz respond me too about the background pattern wich is not saved when exporting the file
Thank you for your message, we replied to you by mail
RocketWay
thank you very much , you make a great job really
Thanks adeltino!
Hello,
In mailchimp when I click – or + for adding or for suppress a block it doesn’t work. Do you know why?
PS : hide = works
PS2 : I’m on mac + chrome (lastest versions) and test it with safari too
Thx
Hi there,
Thank you for the purchase. Normally it should work, are you able to send us an email so we can help you further? Support[at]rocketway.net
Cheers,
RocketWay
Hi, how do I access to the builder? thanks
Hi Karulo,
thank you for your purchase. In your download folder there’s a folder called ‘themebuilder’, within this folder there’s a txt document with a link to your builder and also a html file which directs you to the builder.
Cheers, RocketWay
Hi,Thanks.
I finish it and transfer it to mailchimp. when I teste it, it does not show properly in microsoft outlook, in gmail is ok. Do you how can I make it work in all??? cheers
Hi Karulo,
Can you sent us a screenshot of the problem to support[at]rocketway.net so we can have a look?
Thanks! RocketWay
Hello again
Why in my Ipad3 and HTC One, i can see the original Font-family. Only see the common fonts.
Thanks.
Hi Joseph,
thank you for your purchase! When custom fonts aren’t supported it shows backfall fonts.
Cheers, RocketWay
Hello, I am new to the email marketing and just wanted to know how are you supposed to insert your links on the social media icons?
Hi khammyjam,
Thank you for your purchase! This has to be done in the code as our current builder hasn’t got this feature yet. If you have problems making links in the code, you can contact us so we can help you out: support[at]rocketway.net Please don’t forget to attach your index.html file and instructions for our coder.
Cheers, RocketWay
Hello.
I need help to found the tool to “add” the predefined elements in Theme Builder, only I can duplicate elements, change colors, etc.
Thanks.
Hi Joseph!
our builder shows all predefined elements once you access it. You can only hide elements which you don’t need.
Cheers, RocketWay
Bevor I purchase, one quick question. I would like to use this newsletter theme in Salesforce (Vertical Response). How does it work?
By creating and customizing a template, do I get a html-code, which I can copy and paste into salesforce?
Any experience with that?
Hi ckohle,
Yes exactly, like you said its possible to copy/paste the html code. We don’t have experience with salesforce so before you purchase be sure salesforce supports valid html.
Regards, RocketWay
great work
Thanks Eric!
