280 comments found.
Hello, Im not trying to seem impatient but I’ve been debating downgrading my wordpress version the past week due the the fact you guys said you plan on releasing a theme update to work for this WP version awhile back & still nothing has been released. Is there a date you will release this update or is it whenever you guys feel like getting to this? I’m beginning to be concerned if i should use this theme as my base for my business website..
Oops i posted on my other themeforest account.. my account i used to purchase this thime is SITEMAINTENANCECO
Hi,
Thank you for the patience, we plan to release it later today or latest tomorrow.
Qode
Thanks, can you give me some guidelines as to how we can go about customizing the search.php and blog_search-loop.php to make the search look like the shop section?
Even better are you able to do this purely in the custom css section?
Thanks!
Hey,
Please submit ticket to http://qode.ticksy.com/ and explain what exactly you would like to change so our support can give you instructions.
Qode
Hi, how would I go about changing the page format of the search results? Many thanks.
Hey,
You can edit search.php or just change it via custom CSS 
Qode
Please hurry with the VC BAkery update
Sure. We hope to have it ready tomorrow or on Monday. We are doing our best, we updated 13 out of 15 themes so far.
Qode
Thanks for the response. Any updates?
Hey,
We are trying to post it later today.
Qode
Hi, is this theme compatible with WP3.9?
Hi,
Not yet, but we will update it very soon, we updated 13 out of 15 themes so far and we are working very hard to finish this process
Qode
Okay thanks, do you have an ETA? I want to purchase the theme for a new project and can’t wait to long to make a start.
Hey,
It was supposed to get updated tomorrow, but probably will be updated next week. You can start to use theme with WP 3.8 and then upgrade both WP and theme once we release update
Qode
Hi,
I have recently purchased the theme but I am unable to use the WPBakery Visual Composer as it is asking for an update that is to the cost of $30. I have only just purchased this theme and don’t want to pay an extra $30 for it.
Can you help?
Hi,
We will provide update of the VC as soon we are done with testing new version of it and fixing small layout issue. We hope to have that completed in next 2 days.
Qode
I’ve also get a blank contact mail 2 weeks ago, same as webjor!
Kind regards Thomas
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can review the problem.
Qode
hi! im getting contact mails in blank with the contact form im my site… the email came to me like this: Name: Email: WebSite: Message: all fields in blank… why this happens? any suggestions? thanks!
Hi,
We can take a look if you submit ticket to http://qode.ticksy.com/ and include WP admin access.
Qode
Thanks for your help!
We submitted the tickets to your ticksy system 22 hours ago:
206668
206669
206670
206671
206685
206695
206708
206668 206669 206670 206671 206685 206695 206708
Hi,
Since it is a 1st of May holidays, we are short on resources, but we will answer your tickets asap.
Best
Qode
Hi, how can i remove the social icons for the top menu without editing the theme manually?
thanks
Hi,
You can remove the Text widget containing social icons from Appearance > Widgets.
Qode
Hello, I think this is a simples question, but will help me a lot in saving time. Can I put an image on the background of the header, and if yes how or which file must I change? Thanks! Regards, Ricardo
Hi Ricardo,
Please submit this question to http://qode.ticksy.com/ so our support can take a look and try to help you. Please note that it’s 1st of May, holiday and that we are very short with resources this week, so you might need to wait for reply until Monday.
Qode
Hey, great theme!
We would like to get the home page configured to use the full screen slider, and background of nav bar transparent.
How to do that?
Hey,
Thank a lot
Did you import demo content, so you can start from there? It’s always easier to learn from there? Of course, we can setup it for you if you prefer that way.
Qode
YES – I am trying to import the demo content, but it keeps timing out on me. The import gets to 60% and stalls… tried it 3 times now. What are the alternatives?
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so we can help you
Qode
Is it possible to put a button with icon hover in the NAVIGATION BAR?
Hi,
It’s possible to put it in header top area.
Qode
How do we change the width of the side area?
How do we use the fonts used on the demo. We have downloaded the fonts referenced in the documentation, cant find where to activate them
Thanks!
HI,
Width of side area has to be changed in CSS and JS code. Our support can show you where.
Please follow all steps from our docs, as it says how files should be named and where it should get copied.
Qode
ok, thanks. submitted a support ticket yesterday havent heard back.
Thanks. It’s 1st of May holidays, so we will be back to full speed on Monday. If there is urgency with your ticket, please post ticket ID here so I can try to assign your ticket to someone here.
How can I change the logo that says eden. to my own?
Forget it got it.
I uploaded am MP4 and it shows a black screen. Any advice on how I can get the movie to show?
Hi,
In admin under Qode Options -> Header and Footer, you will find field to upload your logo.
Best
Qode
Yup I’m good with that. Having problems with the video for the slider though Do you have a guide for that? I added an MP4 and nothing shows on the front end. Pls advise
Hi,
You need to add all 3 video formats, mp4, ogv, wemb
Qode
The demo XML content is NOT uploading
We have increased the time to 360, still NOT working.
It says “The import process may take some time. Please be patient. “
Is 2 hours enough time? Seems to have stopped uploading at 40%
Thanks!
HI,
There is some problem with import on your server. Can you check server error logs if there is some error?
Qode
OK, checked with server, it does NOT appear to be the issue. I submitted a ticket through your ticksy support system with admin login. Can you please check it?
what folder does the demo content get imported in to?
?
This is the error I am getting now if thst helpos…
[30-Apr-2014 18:34:44 UTC] PHP Fatal error:? Class ‘WP_Import’ not found in /mnt/stor0-wc2-dfw1/504753/www.wsilocalsearch.com/web/content/wp-content/themes/eden/includes/import/qode-import.php on line 51
again…
[30-Apr-2014 19:00:09 UTC] PHP Fatal error: Class ‘WP_Import’ not found in /mnt/stor0-wc2-dfw1/504753/www.wsilocalsearch.com/web/content/wp-content/themes/eden/includes/import/qode-import.php on line 51
It hits that part and seems to fail out.
Hi,
Please submit ticket to http://qode.ticksy.com/ and include WP admin access. We will debug that problem and find solution. This is very rare error related to some server configuration and we need to debug it. Please also post ticket ID here.
Qode
ETA on update. Need to get my site up and running and can’t because of the 3.9 wordpress update.
Hi,
We will not able to deliver it today, as tomorrow and Friday are holidays here. We will deliver it next week.
Qode
Hi, Is it possible to highlight the navigation at the top as you scroll down on the homepage, for example like this website: http://iammaggierose.com/
I set my homepage like this which is similar to her page: http://shirt4life.org/2014/Thank you for your time. Chris
Hi,
You can do that with content menu shortcode
Qode
pre-purchase question… we want to have the right hand menu pop out, like on the demo. BUT… we would like to have it contain a contact form similar to the following site:
http://conversionlab.no/That would be instead of your current pop out menu. Will that be relatively simple to do?
Hi,
Thank you for interest in our theme
Yes, you can add for example Contact7 plugin and style its field a little bit.
Qode
has this been updated for the current version of wordpress yet?
Hi,
Not yet, we are working on that update. We will try to finish it before May 1 holidays.
Qode
what is the ideal version of WP to use at this time?
You can use 3.8.n version
of your themes, which one is best from your perspective? what are the major differences?
bridge eden strata elison
Well, all of them are good Bridge is newest and as newest theme, it has more features added to our framework, so that one might be my choice.
hey,
we are leaning towards EDEN, but like the TRANSPARENT navigation on BRIDGE and ELISION
we also like the TOGGLE on ELISON
http://demo.qodeinteractive.com/elision/common-elements/#tabsCan those features be accommodated on EDEN through some CSS changes you could provide post purchase?
what are all of the different ICONS that the BUTTONS can accommodate?
can this theme accommodate Buddy Press?
Hi,
We have all those tabs also on Eden, we just didn’t display them on demo site
Here are list of all icons: http://fontawesome.io/icons/.
We didn’t style it, but it will take page template of our theme and will look decent.
Qode
so YES on transparent NAV and TOGGLE?
Yes on both
yahoo! ok, buying now. thanks!
Thanks a lot
no owrries, you’ll be hearing more from us 
LOL No problem
Hi I just purchased the theme, and I hope I can make it work just as beautiful as it has been presented.
I have a problem with word press though.
There is a new version of WPBakery Visual Composer available. View version 4.1.2 details. Download new version from CodeCanyon.
I dont want to have to pay $30 for it, I literally just bought the theme 
Hi,
We are testing new version with the theme and as soon it’s tested we will provide update with the theme. You don’t need to buy plugins used with the theme, we will provide regular updates
Qode
Hi again,
Ok thanks, when do you think the updates will be ready to download?
— On wordpress, I have an issue I have not used it for a while and the interface has changed which does not help. I would like to know what theme has to be installed and active?
I used dreamweaver to drag the eden folder under the themes folder, but I can’t have both themes active (eden child and eden)
Is there a full guide which includes importing the xml file?
Thanks
Hi,
I hope to have update ready next week before 1st of May holidays, or immediately after that.
You need to have eden activate, that’s mandatory. Eden-child is optional if you want to use child theme.
There is one-click import under Qode Options
Qode
