112 comments found.
HOW do I RATE this product? I don’t see the ability to actually give you a rating.
Hello,
You can do it in your Downloads section: http://themeforest.net/downloads
I posted a comment in the WRONG section for this theme—Very interested in buying this theme – How easy is it to change the “Atrium” text to “my .png logo? on this theme?
I’m NOT an html developer and love the ease of Wordpress – and NOPE – no experience editing CSS sheets 
Hello,
Yes, you can change it via Page Builder in easy way. You don’t need to have CSS skills (and other knowledge about coding) to change logo.
That’s great -
Will be buying this -and I need to tell you that I am VERY impressed with the video’s you have put together for the product -
Makes our decision to buy this VERY simple.
Best regards!
Frank
Hello,
Glad to hear. If you will need more help after purchase, just let me know: http://support.quanticalabs.com/forum
The menu is real unstable and “jumpy” on almost all browsers. Any idea how to fix this?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Sent a couple of emails about some errors to your support. Can you please look at them and reply? Thank you!
Ryan
Hello,
Could you provide URL from Support Forum?
Hi,
Have an issue with responsive mode. Posted a new topic on forum. Can you please attend to this soon and give a feedback?
Hello,
We are trying to resolve any issues within 24 hours. Thank you.
Your earliest attendance will be highly appreciated.
Hello,
Please check my reply on Support Forum.
Hi,
There is an issue again with the site. Posted in your support forum as well. Could you please attend to this ASAP?
Hello,
Please check my reply on Support Forum.
Problem again for 3rd time. Why its happening to a site that works well. Please provide us a permanent solution. I’ve sent a message on Forum, please provide a feedback ASAP.
Hello,
This issue is related with configuration of your server, not with theme. Please send me e-mail, I’ll send you list of errors.
As mentioned on forum, problem seems to be sorted after deactivating the pluding ‘Better WordPress Minify’.
Can you please tell me what configuration issue caused the site to behave like that?
Hello,
You server returns invalid header for CSS files. It is hard to say for me, you should contact with support of your hosting provider.
Hi,
Thank you for your quick responses. I’ll talk to them and get back to you.
Hello,
Please use Support Forum only. Thank you.
your theme is very slow to access, there is an obvious shortcoming in your code design, it took me 40 secs to open page, i ask to refund since i bought after the second day(July 12),but envato doesn’t reply me until now , why don’t you reply my case? and why i must login to your slte with same id & pw of my envato account for asking support, it’s very weird and unreasonable and dangerous ..
http://themeforest.net/item/atrium-responsive-one-page-wordpress-theme/7636859Hello,
Please send me e-mail (quanticalabs@gmail.com) and I’ll check why your site is slow. It isn’t fault of theme for sure.
Hi guys…
Will you be looking into something that will compress the size of images for the theme?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Thank you… I have done so… Please can you guys check on it as Shared Server Overload may lead to a permanent suspension 
Hello,
Please check my reply on Support Forum.
Hi,
The logo disappears in smaller screens. Can we have it on top in small screens too?
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Great theme. Very slowwww, I guess that why there is a preloader
Hosted on 1&1
Hello,
If you need help, please use our Support Forum: http://support.quanticalabs.com/forum
good job guys!
I wonder if possible give an official update to get a better perfomance. I really like this theme but I thing this load too much javascript / css. even if you are not using twitter widget, testimonial, etc. Also i’ve found some strings without option to translate like “continue reading” button and “by” from blog template.
I can help with translations or test for best perfomance.
Thanks!
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Very nice theme… before to buy, it is easy to change the logo from the top?
Hello,
Yes. You need to edit single component from page builder. If you need help after purchase I will glad to help you: support.quanticalabs.com
I just bought the theme and is very nice
only i cannot get to work the fonts…this font (Source Sans Pro ) doesn’t show up
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Getting this error .. please help.
Fatal error: Call to undefined function get_called_class() in /home/region/public_html/wp-content/plugins/page-builder/class/PB.Component.class.php on line 115
Hello,
You have to use PHP in version (at least) 5.3.
I’m uploading directly to wordpress. How do I change the current php version?
Hello,
It depends of used control panel. Please contact with support of your hosting in this case.
I’ve bought over 100 themes and never had to do all of this. So I have to contact hostgator and ask them to change me php to 5.3 … and that’s it?
Hello,
Some functions used in external plugins needs PHP 5.3. This version has been released about 3 years ago, so I don’t think that it is something “new”.
As I mentioned in the last message – it depends on your possibilities. There’s a few solutions for this, but it really depends on used control panel, server configuration etc. so I cannot provide direct solution.
Yes, please ask your hosting provider about this. It will be the fastest way to solve this problem.
This is soooo bad.
Hello,
Bad? Why? What is so bad?
Hello,
Here is direct solution for Hostgator: http://support.hostgator.com/articles/hosting-guide/hardware-software/php-5-3
This is a very good theme. Sorry for the past comments. Took me a while to figure the theme but I got it.
Hello,
Thank you. If you will need help, please use our Support Forum: http://support.quanticalabs.com/forum
Website is loading very slow?
Hello,
To get help, please kindly use our Support Forum: http://support.quanticalabs.com/. Thank you.
Hi dude, I’ bought your theme.. Everything work very well, except one thing. I want to put some Captcha on comments in blog/posts. I try a couple plugins but not work. Do you have any idea or suggestion?
Hello,
It’s hard to say. This form works based on AJAX and it could be a problem for a most plugins. I’ll try to add such feature in the next release of theme. It can be a useful option.
Hi,
Can we use the images in demo contents for clients site if they need them?
Hi, you can use images from main slider and background images from parallax sections.
Please note that you can use this theme only for one client (regular licence).
Yes that was absolutely understood.
Hello,
Thanks.
Hi
I’ve just purchased your Atrium theme. I already have an existing support account with QuanticaLabs as I’ve purchased another of your themes earlier. When I got to verify the purchase, it won’t recognise it despite putting the Purchase Code in.
I’m having issues with importing demo content and the Page Builder plugin crashing Wordpress.
Cheers Keith
Hello,
Did you verify your purchase here: http://support.quanticalabs.com/account/verify_purchase/ ?
Hello again,
We noticed that a few hours ago, Envato API hasn’t worked properly. Seems now that problem has been resolved. Let me know if you will need more help.
Hi
Thanks. I can now verify the purchases. The issue of the Page Builder plugin has also been resolved by upgrading to PHP Ver 5.3.
Cheers Keith.
Hello,
Nice to hear that problem has been resolved. Let me know if you will need more help.
Hello, Does this support Vietnamese language? Thank you in advance.
Hello,
Yes, WordPress supports Vietnamese language too.
I don’t know. The theme I bought via WordPress gave me alien language. Thanks. Will purchase now.
Hello,
You’re welcome. If you will have questions about theme, please use our Support Forum: http://support.quanticalabs.com/forum
Hi, is it possible to create a gray overlay for image carousel so the captions can stand out? or just an overlay for the captions alone? Thanks.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi,
I had options to download wordpress installation files only or all the files. I tried the first one but couldn’t install it with WP as intended. May I know the reason please?
Hello,
Both files can be installed as WordPress theme.
Hi, thanks for your feedback. However the wordpress installation files are meant to be with WP files right? I mean we should be able to upload it and run the installation which will install both WP and the them.
Hello,
Package which you have downloaded from ThemeForest includes theme files. This file is ready for direct installation, as it is shown here: http://quanticalabs.com/wp_themes/atrium/instructional-videos/installing-theme/
I never did this … I am glad i had the opportunity to say AMAZING work and AWESOME support…
Hello,
Many thanks.
Hi There…
I just bought your template and am getting the following error when i install the page builder plugin on the request…
Fatal error: Call to undefined function get_called_class() in robinsharma.co.za/wp-content/plugins/page-builder/class/PB.Component.class.php on line 115
Please advise URGENTLY
Hello,
Please upgrade your PHP version to the newer version – at least 5.3. This function needs PHP>5.3 http://www.php.net/manual/en/function.get-called-class.php.
YOUR SUPPORTS SERViCES ROCK!!!!!!
Thank you
Hello,
Thanks. You’re welcome.
Hi
Does the slider adjust automatically to images that have different heights?
I notice that it is ‘height:auto; width:1266px’ so if I have my own images that are all 1266×400, it will automatically adjust?
That’s because I would like the menu bar ‘above the fold’.
Nice theme!
Cheers Keith
Hello,
Images on main carousel (slider) are cropped (on the fly, by JS function) to the height of the screen (if only are higher than browser height – in other cases pictures are displayed in original dimension).
Thank you.
