159 comments found.
Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
Can you check and see why my shortcodes dont work? is this a simple fix? I loaded your xml file to set it up the way you guys had it
http://74.220.215.89/~sagmoder/echo_calls/Please contact to our technical team with all your details so they can check it your issue https://www.templatemela.com/support/
I accidentally remove the footer, please could you set it to me again like in the demo that I bought? My ticket #ISO-474-92163
Yes, You will get update very soon via your ticket.
I bought your theme, but I am having really huge problems….
- During upload and installation of the XML I get a 500 i internal server error. I have tried disabling all plugins and gzip the xml. Also had contact with our hosting, but they cant adjust the php memory and time limit settings because this is a server wide setting.
- I changed the settings with custom colors, etc. I save changes, refresh the themesettigns page and the colors are back to default.
- I tried changing the background, but the default (blurred) image keeps popping up. I save changes, refresh the themesettigns page and the background is back to default.
- same happens with the color changes in the footer section.
- how does “Specified Other H1 Font” work? Couldn’t find it anywhere in the documentation
I already got hours of work trying to make this work, but nothing to show for it. Do you have a fix for this?
Best regards, Jeroen
Please contact to our technical team with all your details so they can guide you about how to change color of theme https://www.templatemela.com/support/ And need to save updated theme color from admin area not from front end and some color changes from CSS files.
Why would I bother to change the color in the css when it is an option within the theme?
Most of all main colors change from admin panel but some color need to update from css file. If any issue with our theme then please contact to our technical team https://www.templatemela.com/support/ so they can help you.
Hello, I have a problem with the product pages : I don’t have the slider to the picture gallery of the product as the demo, images are displayed one after the other. And when I click on the thumbnail opens it in popup.
Help me please. Thanks!
Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can help you regarding all your issue.
Thanks !
You are welcome.
Hi, How can I change the easing of the revolution slider? thanks
You can manage revolution slider setting from admin area. Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you about all your technical question.
I made a ticket for one issue, and the developers changed the colors of my theme when they were in the site. Now they will not change back, as they are hardcoded somewhere. Ticket number #CUU-682-39188 I haven’t heard back on this issue in 4 days, and it is urgent. thank you.
Ok, Our technical team will give you update via your ticket.
Hi, Your theme looks great and I’m interested in buying it. But I have a small question before purchase…
Is it possible to add custom text fields to a shop item? For instance; The item is a tshirt with custom text printed on the front and back. So in the webshop we need two custom text fields where the client can type the text they want printed on the shirt.
Thank you!
With kind regards,
Tjeerd
About technical question please contact to our technical team with all your details https://www.templatemela.com/support/ so they can guide you.
Will do! Thansk!
Ok fine.
I would like to remove “select options” when the mouse is over a product. I just need to click on the product to go to the product page. How can I do that, please? Thank you so much.
Yes, Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can guide you.
Do you have the updated version of the visual composer? It says I need to update it, but then asks me to purchase the update.
No need to upgrade visual composer with our theme. It’s fully support to latest version of wordpress with our theme. If any issue with our theme only then please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can help you.
Please help to install the theme on the hosting, I wrote to support but no one answers?
Please provide your ticket id so we can assign on first priority.
Hello, Tell me you got my letter in support about installation the theme, I wrote 10 hours ago, but I’m no one answering?
It takes time because of timezone difference. Can you please provide Ticket ID so I can set priority.
What time does your support work and what timezone? Becouse I received answers on my questions after 12 hours, it is very long. I bought the theme 3 days ago, but it is not same like demo and plugin drag and drop don’t work for my theme.
Please provide your ticket id so we can check it intently all your issue. https://www.templatemela.com/support/
I tired to write to you in your support, it does not work, I wrote you all the passwords, but the theme I have not installed, and I still can’t login to my admin panel of wordpress, why? what did your support do with my admin?
No need to change your wordpress admin login details, May be you are forgot your admin login details. Also provide your ticket id so we can check intently.
No I don’t forgot my admin detail, I could not log on to the admin after your support service tried to installed a theme, yesterday my hosting regained access. I wrote your support all my details 5 days ago, but the theme you downloaded does not work properly, it doesn’t look like the demo. http://artfactorygallery.com I need provide new ticket or continue old? Your supper don’t answered me more 24 hours.Please pay attention to me!!!!!
my ticket #ZZU-912-25168
Ok, You will get update within few minutes via your ticket.
Thanks for installing. But the theme is not exactly as in the demo, the link in shop menu leads to your site TemplaMela and the category of home at home page 2 times prescribed and link also leads to your website. Can you fix it? Ticket is same: #ZZU-912-25168
Yes, You will get update via your ticket, Please contact to our technical team with all your details so they can help you about all your question.
Thanks so much, I have been downloading my pictures to the site and have run into some problems, I hope you will help me to solve them, my Ticket: #TDO-428-32489
Ok, You will get update very soon via your new ticket.
Thank you so much for your help! I have still some questions that I neither can not understand. TDO-428-32489
You will get update via your ticket for your other questions.
Thanks, I added a password in the ticket TDO-428-32489
Ok, You will get update very soon via your ticket.
Sorry, but my ticket not yet answered.
Yes, Our team working on your ticket so you will get update within few minutes.
Thank you
Still any question please feel free to contact our technical team.
I wrote correct FTP details, please help with my questions!
Ok, You will get update within 1/2 hour via your ticket.
If I don’t include a title in a widget, then the formatting for the content of the widget is ignored. For example, in WooCommerce Product Categories, if I remove the title (as I don’t want one), the sub categories are no longer indented. Everything is in one list with no line spacing or indentation.
Any ideas?
Can you provide screenshots and URL to our support team ? So we can check exact issue. Thank you
I have just installed your update from 20th June. I have a slight issue.
The shop pages seem to have defaulted back to having the sidebar on the right. I want it back on the left but can’t find a setting to change it.
Also, just like last time you have made changes to the theme without putting them in the change log, and you have also forgotten again to update the version number. The theme still reports as being v1.0!
We apologize for any inconvenience. Changelog.txt file is included with every package. Still we’ll update if found any missing files. Meanwhile Please contact our support team they can help you. Thank you
How to make the shop go on the left? By default it is on the right?
Thanks
Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can guide you about all your technical question.
Hi. I still have lots of problems with this template and no one is replying to my support ticket.
I still have problems with the header, the tablet version and the mobile version.
Thanks
Please provide your ticket id so we can assign in first priority.
[#VOB-347-27938]
Thanks, You will get update withing 1/2 hours via your ticket.
Hey also, why is my categories not clean, they are out of place? http://www.kicksplusbr.com/product-category/mens/
Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can perfectly install your theme on your server.
I do not need a perfect install as I have already put in about 6 hours of customizing graphics and categories to get it this far. if you can please just help me fix thi single issue like everyone’s elses that would be a blessing. I have purchased right next to my name. Or you can email me direct at info (@) rashedadeloach.com. Thanks in advance.
But for technical issue need to contact to our technical team, they can help you about any bug https://www.templatemela.com/support/
Hey is there anyway to add a sidebar to a product? http://www.kicksplusbr.com/product/demo-jordans-copy-copy/
You need to contact our technical team with all your details https://www.templatemela.com/support/ so they can guide you about all your technical question.
I do not need a perfect install as I have already put in about 6 hours of customizing graphics and categories to get it this far. if you can please just help me fix thi single issue like everyone’s elses that would be a blessing. I have purchased right next to my name. Or you can email me direct at info (@) rashedadeloach.com. Thanks in advance.
May be you need to some admin setting or update in CSS file adjust that page. So please contact to our technical for this bug https://www.templatemela.com/support/ so they can adjust your page.
How can I remove the “Related Products” in the Product Page? Thank you so much.
Please contact to our technical team with all your details https://www.templatemela.com/support/ so they can guide you about all your technical question.
How can I place the logo on the left? Thank you so much.
Need to update in CSS file for adjust in left align, Please contact to our technical team with all your details at https://www.templatemela.com/support/ so they can guide you.
I’m unable to make the shop page full width. I set it as full width on the page editor, but the sidebar still shows, even with no widgets in that area. Please advise. Thank you.
After the install our theme your store will look same as our demo store, Please contact to our technical team with all your details at http://www.templatemela.com/support/ so they can perfectly install your theme on your server.
Can I get a real answer please? I’ve input the demo store, and now I would like to make modifications. How do I remove the side bar from a page? Also, the save button on the text editor is not working.
Yes, About technical question need to contact our technical team so they can guide you https://www.templatemela.com/support/
