531 comments found.
OK purchased it, liking it a lot so far. Lots of great options in the admin!
I will keep posting suggestions.
I would like to be able to add extra/custom credit card icons. I want to have things like a email/money order icon. Just allow us to upload a custom icon for this section would be awesome.
Will continue tinkering around with this and post more suggestions as I see fit. I love this theme though!
Thanks for the great suggestions reboot, we’re adding them all to a list for future releases!
I am having a lot of trouble with this template being extremely slow in the back end then losing connection. It’s not my internet or server so maybe I screwed up a setting!
http://www.honeydoconcierge.comHi there honeydo,
thanks for getting in touch!
Sorry to hear you’re having issues.
The frontend looks nice and fast. Can you send me your WP login details so I can review your issues in the backend?
my email is support@commercegurus.com
Thanks!
Hello i just finished setting up everything with this theme! but the pagespeed shows
Google pagespeed 26 / 100….
Load time 9.31s
All the css/plugins/java/image not being compress is making my website load super slow..
Please help
Hi LasAzucenas,
We have an update which will be available within 24 hours which helps with the speed – you can see our demo site is 75+ on Google Pagespeed.
If you send me your WP and ftp login details I will update your theme directly for you asap.
Best
p.s. – all theme js is minified but some plugins js is not minified by default but this can be minified aswell using BWP Minify.
The demo is incredibly slow for the last several hours, any idea why?
Hi there reboot,
Are you referring to this link?
http://captivatheme1.commercegurus.com/It’s loading super fast for me – where are you based?
Canada, used to load pretty quick but slow for the last day. Did you say you have an update coming soon that helps with speed?
Love Canada 
Yes the update is live on the demo site and is in the approval queue. The performance of the theme is now on a par with any WooCommerce theme here on themeforest with a Google Pagespeed of 76.
I’ll see if there’s any issues with latency from North America but the server is based in NJ, USA so you’re latency should be minimal.
Hi there again,
I logged on to a VPS I have in North America and the demo site is loading super fast with no issues from there so this is most likely something localized to your environment (either your own computer or your ISP).
Let me know if I can help any further!
loading faster now
When I initially installed the theme and plugins. The entire site turned white and never loaded. I reinstalled the theme and the Captiva Toolkit plugin is what drags the site down. I have removedit. It says the Captiva Toolkit plug in is required. Is there something that I need to do with this file/folder in oder to make it work correctly so it does not break the entire site?
Hello Demjac
Would you mind emailing your WP login details and the site to support@commercegurus.com and we’ll take a look.
Thank you!
Problem resolved. Thanks for your swift responses and clarification!
No problem Demjac!
If you’re happy to do so we’d love if you could give the theme a rating here on themeforest
Is anyone seeing a problem where there is no ‘Add To Cart’ button being displayed? Am I missing something, I can add a product to my favorites, but that’s it.
Hello KHowitt
Is it a variable product or a simple one? For a simple one, ensure you have stock assigned. For a variable you need to set up variations before they appear. A price must be set for each. Also ensure you have ‘Catalog Mode’ switched off.
More information on adding products to WooCommerce is available here: http://docs.woothemes.com/document/managing-products/
If I switch back to the default theme, the button then shows up. so it’s not how the products are setup.
Could you send your WP login details to support@commercegurus.com and we’ll take a look.
Thanks!
Ok, it’s resolved, it was the Catalog Mode, it needed to be disabled, thanks for the quick response!
Great!
Hi there, we recently purchased the theme and for the first time ever with a word press theme we have problems – basically its not working at all
www.glamzoo.co.uk is where you can see the disaster, its as if all the files are not complete within the download zip – should it be just 40MB ?
THANKS
Its not uploading properly – this is what the theme looks like after upload and import of the XML file www.glamzoo.co.uk
Hello AppleAmo
That shouldn’t be happening. Could you email your server details to support@commercegurus.com and we’ll take a look? It may be a permissions issue.
Thank you!
thanks I will send the info
Hello AppleAmo
We think we have the issue solved. The /captiva folder permissions was set to 700 rather than 755 on your server. We’ve changed it now.
If you could also send on your WP login to the email address above we can switch the theme and make sure.
Thank you!
Any reason why when I activate this theme it loads so slow that I start to give up on it loading. When i switch to any other theme pages load perfectly fast. My customers would give up buying at the rate this is loading, any ideas as to why this theme loads the pages so slowly ?
Hi Matthuffy,
Thanks for getting in touch!
Sorry to hear you are having some speed issues.
If you send me your server login details to support@commercegurus.com I’ll take a look asap today to see if I can spot the issue. The theme should load fast as per our main demo site http://captivatheme1.commercegurus.com/
It could be a permissions problem.
Thank you so much. Really appreciated! perfect service.
Noticed a bug, when viewing the size chart via iPhone the chart opens small, you zoom in to see it and it crashes Safari. I can repeat this glitch over and over.
Thanks reboot! We’ll look into this right away, there’s an option to turn on or off the chart in the meantime.
Is there a way to disable the flip effect on products for the mobile view? It’s kinda glitchy when trying to scroll sideways and the flip activates as well on touch but is nice on desktop. Would be nice to have a toggle to shut off on mobile.
Hello reboot!
That’s a great suggestion, we’ll try and include that as a theme option for mobile in an upcoming release, it should be pretty straightforward to do.
Having issues changing the color on the top bar. Any advice for a designer with basic code knowledge?
Thanks in advance.
Hello Zach!
We’re going to add a specific color picker for the top bar in a forthcoming release. If you’d like to change it at the moment you can go to Captiva Theme Options -> Custom Code and add
#top,
.sb-search-submit,
.sb-search input[type=submit] {
background-color: #f60505 !important;
}
Obviously change the red to whatever color you want
Thank you!
Nice theme, lots of options. However seems to have a problem with SSL and using secure checkout with the WooCommerce. Within the meta data in the HTML you don’t change the links to https from http when grabbing logo and favicon. This breaks the SSL and prompts and SSL warning that not all items may be secure, I understand why I am getting the warning but average users will not. Is there a way around this?
Also, widgets seem to be off with CSS using Chrome, prices can overlap product description, looks jumbled now.
Take that back, looks just as bad in IE as well. Working on a way to fix this in my theme settings.
Hello KHowitt
Widgets should be styled correctly in all browsers, can you send a link to support@commercegurus.com and we’ll take a look?
We’ll also check out your SSL query.
Thanks!
Good evening. I am a Brazilian company, and I’m looking for a good theme to create a virtual clothing store. I’m very layman on the subject, I wonder, besides comrpar this topic, I have to buy some more puglin or it comes complete for use? Thank you!
Hi there Jonathas,
thanks for getting in touch!
You don’t need to buy anything else – the theme comes with everything you need There are lots of addons for WooCommerce if you would like to buy them but you don’t need them.
I think the theme would work great for a virtual clothing store. Let me know if I can help you with anything else.
Can we place Featured products on the front page with the scroller? Anyway to display these areas without the scroller and just a grid? Also anyway to display all products on the front page?
Thanks, great theme. Seriously considering it for my store’s redesign.
Hi there reboot,
thanks for getting in touch!
re: featured products on the front page with the scroller – yes! This is what we’re currently referring to as “Recommend for you” on the demo site
re: displaying as just a grid – yes that’s also possible see an example here http://captivatheme1.commercegurus.com/shortcodes/product-types/
re: display all products on the front page – yes that’s also possible by making your main shop page your homepage.
Hope this helps!
Colm
Hi, How can I install the demo .xml file?
Hi there Michael,
thanks for getting in touch!
The theme demo xml is included in the download zip file in /DemoData/content
Be sure to check out the detailed install guide included with the theme in /Documentation/captiva/index.html and you’ll also find a link in there to our detailed video install tutorial which will guide you through the full install and setup process!
Best,
Colm
Takes very long to load after installing theme. Even did a fresh WP install and fresh theme install
Hi Tony,
Thanks for getting in touch!
We’ve spent the past few days working on fine tuning the speed of the theme – you’ll see it loads very quickly on our demo site.
http://captivatheme1.commercegurus.com/The update should be with you within 24 hours.
What hosting provider are you with? I’ve seen some hosting providers struggle with WooCommerce based sites from time to time.
Best,
Colm
my own servers. been using customer servers for 16 yrs. It’s odd, I disable your theme and everything works, enable and load times out.
Hi Tony,
it definitely shouldn’t be timing out – we’ve not had any other reports of time outs. I suspect something else is going on.
If you’re comfortable giving out access, I’d be happy to inspect the setup and see if I can spot anything unusual if you send me your details to support@commercegurus.com
It might well be something as simple as a permissions issue on the root theme folder – double check the main theme folder in /wp-content/themes/captiva is set to 755.
Best,
Colm
Sure, please email me directly to work out access. tony@parkerlab.com
I just sent you an email
I think I found the issue. The Regenerate Thumbnails plug-in was the smoking gun. Great theme!!
Great that you found out what the issue was. We’re really happy you like Captiva!
Well, sorry to say but it is still soooo slow. It’s not my server I assure you. Tried many different ideas but the load is way to slow.
Hi Tony,
Let me send you a quick email now to arrange for a quick review of your server. We’re confident the theme is very fast at this point and outscores most themes here on themeforest on Google Pagespeed etc. I’ll be in touch now but it may be tomorrow before we can schedule the review.
Is there Cash on Delivery option available in this theme? Also can I add some other payment options by myself? Thanks
Also can I change USD currency to PKR?
Hello Muneebalam!
Thank you for your interest in Captiva!
Cash on Delivery is an option in WooCommerce and this theme, yes.
You can easily add more payment options through a variety of supported extensions.
You can also change the currency from USD to PKR by installing this plugin: https://wordpress.org/plugins/woocommerce-custom-currencies/screenshots/Have a great day
Hello again! How can I get the phone and mail icons in the top bar like you have on your demo? Thanks!!
Hi Desiree
If you go to ‘Captiva Theme Options’ and ‘Top Bar’ you’ll see a space to edit the text that appears.
We use the fontawesome icon set so to add a mail icon you can use:
<i class="fa fa-envelope-o"> </i>And for the phone:
<i class="fa fa-phone"> </i>The full set of icons, all 439 of them you can check out here: http://fontawesome.io/icons/
Thanks!!!!!
Hello again….lol
How come my footer isn’t displaying correctly? And I was wanting three columns instead of four. I’m having some difficulty…..can you log in and fix please…..same login info as before.
Thanks!
actually – i figured out the footer thing – first and second footer
can you please just fix the formatting on the footer in second column? I would really appreciate your help
my html i put in the text widget with icons doesn’t seem to be working :/
Thanks – you guys are the best!!!
Hi Desiree
We tidied up the html in the footer widget for you
Have a great day!
Hello – It’s a very nice looking theme with a lot of great features… but unfortunately there have been a few issues so far.
Nav menu links do not work when viewed from both iPhone 4S or 5. I have not tested any other kind of phone or iPad/tablet.
Site does not adjust correctly when viewed on the iPhones, some breadcrumb text overlaps when viewing a product category page. The breadcrumbs and the menu are completly overlapped when viewing the product description page.
Pages load too slow. Watching the double helix for 4 or 5 seconds between every click is a problem and when someone is shopping online they will very quickly grow tired of this and move on to another site. PageSpeed Insights gives both mobile and desktop fairly low scores. Prior to installing this theme we were running WP with WooCommerce on the same BlueHost shared hosting package with no speed issues.
Thanks!
Hi lmw626,
Thanks for getting in touch!
We appreciate the feedback on your experiences with Captiva thus far.
Can you please send us some links to support@commercegurus.com if possible to the rendering issues you describe: - the breadcrumb overlapping on the category page and the product details page - site not adjusting correctly when viewed on iPhones
Re: nav menu links – are you seeing the mobile menu links on the iPhone 4S/5? We’ve not had any other report of any issues with the mobile menu on smartphones – again if you could send us a link to your site that would be great. If you’re working off a local version you can send us screenshots via email.
Re: page speed – we’ve an update coming in the next few days which will speed up page rendering.
In the meantime if you could send us as much detail as possible via email we’ll look into this straight away for you.
Colm
Hi Colm,
I sent an email with links and screenshots. I do see the mobile dropdown in the upper right on the iphone and it works, it is the links on the site nav menu that do not work.
Thanks!
Hi again
I just sent you a response. It looks like some of the theme main menu html has been changed which is what is causing your issues. I’ve sent details via email. I can continue to assist you resolving this via email if my last response doesn’t help narrow down what caused the issue.
Best,
Colm
Nice work! Good luck!
Thanks Andre!
