396 comments found.
Hi,
I registered for my support account with you a while ago and since the email I used has expired and I don’t have access to it. I do have the purchase code though, but I can’t access your support without the email. Thanks for anything! In the meantime, my service blocks are not popping up in Safari after my latest update. Thanks for any guidance,
Elizabeth
Hi Elizabeth,
You should be able to register with a different email address and the same purchase code. Could you check.
Thanks
mobile menu does not work, you see the search module. This happens after the upgrade from version 1.04 to version 1.8. What can you do? Thank You
Hi, Was it a manual upgrade , file by file. If you could provide url i can check and let you know why it’s not working. Great if you can post to support forum.
Thanks
I sent yesterday to the url in private email imaginem. I can not put it here on the forum. has arrived?
I sent back the url in private. Although the theme gate completely, and I upload the theme downloaded from envato, the menu does not work on mobile devices.
Hi, Please post to support forum. If you can make a note in support forum thread to followup on your email will be great.
http://support.imaginemthemes.com/Thanks
I opened the ticket on the forum but the website link I can not provide publicly. I hope you’ve seen the website link in the email private. Thanks
ticket name: mobile menu
prepurchase question: are you planning to keep theme up to date compatibile with future versions of wordpress, or, as some authors, you create themes and abandon projects keeping compatible only last few works? What I am asking, is will I have to buy new theme, when there will come significant changes to wordpress making this theme not compatible anymore?
Hi, The theme is built on standards with WordPress and is updated along with WP new released. You can check the Changelog in item description to check update notes since launch.
Thanks
Hello! Great theme! We have purchased this template and everything has been functional, however I logged into Wordpress and now the home page does not show the slideshow gallery any longer. I have attempted to delete and re create without success. Any help would be most appreciated.
luckyuranchmovie.com
luckyu Lucky-U
Hi,
I couldn’t view the homepage as it’s requesting a password. Could you post to support forum with url to check on the issue. I’d like to see the page source from url to get more information on the issue. I can check and provide an accurate solution.
Thanks
hi
can you please tell me how to make the 3 boxes in front transparent please can you provide me the code
Hi, Yes i can provide the code. Please post to support forum where i can provide it.
Thanks
where is your support forum?
It’s at http://support.imaginemthemes.com/ . You’ll also find it in item descriptions.
Thanks
hi i went to the support forum and left my message there in two different section…. just wanted to know if im doing something wrong because i never got a message back…. by the way i love your theme just need some help on those topics
Hi, All questions will be attended to in 24hrs. Please make a followup to your question at support forum as a reply if it goes beyond that timeline. Just one thread per question will do.
Thanks
hi
can you please tell me how to make the 3 boxes in front transparent please can you provide me the code
Hi, I’ve replied to your question below. Thanks
hi i purchase your theme i a few questions
1) the theme is not working on mobile part nothing loads and its frozen with loading screen.
2) i wanted to add 3 youtube video playing one after another with slide following after
3) i would like the videos to replay after the cycle is done
please get back to me
Hi,
1. Could you post to support forum with url to check on the issue.
2. Youtube video is currently included as a single fullscreen video.
3. Sorry , this isn’t a feature of the theme.
Please post to support forum with url to check on the mobile issue.
Thanks
Is it possible to have 4 boxes on the homepage as opposed to 3? Also can the light or dark background behind content be of 80% opacity on top of the fullscreen background images
Hi,
Currently it’s limited to 3 boxes. But this can be increased by adding another element to the file with homepage boxes.
Yes. The page opacity can be changed to 80%. I can provide code for this.
Thanks
could supply the code for transparency as well as what page to edit to add a 4th box please. Thanks
Hi, Please use support forum http://support.imaginemthemes.com/ , I’ll provide details there.
Thanks
Hi there,
I use the blog list template on my page “Blogg” which is the treated as my Home (static page—> Blogg). When I click Page 2 of 2 I cant get to the right blog post. What is the problem??
http://colorista.nu/Hi, Could you post to support forum please.
Thanks
Hello, can we have the Homepage slider both as Image and Video? Please let me know before purchase .
Hi, Currently the fullscreen image slideshow and video fullscreen are different posts, they can’t be set as a mix inside one.
Thanks
my full screen background on the homepage just randomly stopped working. Any ideas? Thanks,
Elizabeth
Hi Elizabeth,
Could you post to support forum with url to check on the issue. Most likely it’s a plugin you’ve activated that having a conflict somewhere. I can accurately give a solution after checking the site.
Thanks
I did this right away and still haven’t heard back from you. I gave you my login too. Maybe I did it wrong?
Hi, Did you post to support forum. http://support.imaginemthemes.com/
I’d like to check url to see how it’s not working first. I’ll request login info if it requires checking wp-admin. For now url will be good. Please post to support forum.
Thanks
I contacted you via the forum page. Is that different? I didn’t want my login to be public? The contact page should go somewhere too, no? I will post again, but this is very round about considering the issue. the site http://www.wallisgiunta.com in case you have a moment to look and see an answer (see your contact messages for the login), my support username is eshbowman – thanks for anything!
Hi, This is the support forum url http://support.imaginemthemes.com/
Thanks
Hi, It’s a great WordPress theme. I have only one problem, I’m using WPML and I can not translate Portfolio entries. Is it possible? My website: http://21w.pl
It took a while, but I finally found a solution. Thanks it really works.
Is there full-width page formats with this theme ? I only see full-width post format in the demo.
Hi,
Fullwidth columns structure is used inside a fullwidth page. ( no sidebar )
Please check: http://digon.imaginemthemes.com/wp/shortcodes/fullwidth-columns/
Thanks
Hi,
Is it possible to hide the navigation on the landing page? So I would just have the 3 tabs down there… And when people click they would be taken to a filtered portfolio for that item… Then in the portfolio I can make my subcategories?
I basically offer 3 services so I would want to have 3 filtered portfolios all with different content and categories… And I want the nav to only come up once you have gone a category…
Also is there anything special to append the code for those three service tabs at the bottom so the title of them comes up under the search results for google? So it would be my site name then the url under it and the meta data snippet then google will offer sub site links and I would want to make sure those sub site links are my 3 portfolios 
Thanks so much! I think this is the theme for me 
Hi,
Hiding the navigation opening of page will require some additional jQuery.
If you could check the demo for all the function requirements. The theme will function with all features seen in demo. Feature not seen will most likely require additional codes.
You can have a lot of control over google indexing through SEO plugins. Currently those in homepage boxes will be treated as headings and texts for google search engines.
Thanks
K cool… So I can make as many portfolios as as I want? Like if I want three different filtered portfolios all with different filterable content sections…
So its kinda crazy to hide the nav on the home page? Would this be javascript I could find easily?
Dose the home page have a class? So i could do something easy like this…
.home nav{ display:none; }
and just get away with CSS?
Hi, You can target the menu using the following class ( add properties to alter )
.top-menu-wrap { }
And for home page specifically it will be
.home .top-menu-wrap { }
Please post to support forum.
Thanks
Hi, I would like to know if it is possible to make the background transparent pages, so as to see the background picture of the site.
Thanks…
Hi, Yes you can add following to style.css file to have transparent page contents background.
.container {
background: rgba(255,255,255,0.6);
}
Where 255,255,255 is rgb white and 0.6 is transparency ( 1 to 0.1 )
Thanks
...thanks !!! 
Hello I am in possession of version 1.0.1 with wordpress version 3.4.1 how do you see the theme function http://www.ceramichemichelediprima.it/. Can I leave it like this or should I do the updates? Risk of losing everything I’ve listed? Give me some advice on what to do. thanks
Hi, If you haven’t made any changes to the theme files then you can safely overwrite all files.
Updating theme won’t affect your posts/pages. But you can make a backup of them as best practice before changes.
Thanks
Hello, gorgeous theme! Thank you. Question, what is the recommended image size for full screen?
Also, I would like to increase container size from 1020px to 1080px. Can you please advise?
Is there a way to add a footer?
Thanks
Hi,
Please post to support forum.
Recommended image size is 1080px for fullscreen images ( specified in Help Guide ) , Check page 5 of Help Guide for recommended sizes.
You’ll need to customize the CSS to increase. All codes are in /css/style.css file and will require multiple adjustments. I’d recommend to contact a developer if unfamiliar with css.
Yes adding a footer is possible but will require additional codes.
Thanks
Thank you. Can you please point me in the direction for setting up a footer?
When I log into the forum there is no place to start a post.
Hi,
Check end of page after navigating to the forum where you can post a new question. Following is Digon theme forum. You’ll need to register to post.
http://support.imaginemthemes.com/forums/forum/digon-responsive-fullscreen-studio-for-wordpress/Visiting an existing topic lets you post a reply same way.
Thanks
Hello there: presales question:
Great theme but right now I can’t change to the light skin like I used to do a while ago. Have you removed the tools-like button which allowed us to try several options? Is it possible to get some screenshots of the light skin ? (a client ask for it)
thanks in advance!
Hi, I’ve activated the demo panel. It was switched off earlier while updating the files.
Thanks
Every time I used a ’ (apostrophe) it adds a \ (backslash), for example “it’s” becomes it\’s, can you please advise on this?
Thanks!
Hi, I couldn’t verify purchase with your username.
- Please post to support forum. Will require purchase code to register.
Thanks