2001 comments found.
Hi guys,
I have the following problem with the theme at the following website:
http://antonanestiev.com/autodimitrov/Initially the left menu loads fine, with grey letters on dark background, but when I select any page from the menu, the color of the letter changes to black and never gets back to the original grey (as selected in the Options/Left Menu Area).
Can you help me with this problem? I’ve spend ours trying to figure out what I am doing wrong. Thanks.
Hi,
Can you check on those pages, where you have that issue, that header style is set on default value, not on ‘dark’?
http://screencast.com/t/lZTUgFpX21quSelect
Hello
on my site: http://www.cowherds.org.uk/
I can’t get my slider to line up with the images below, any ideas?
Chris
Hi,
Did you set row (in which is Layer Slider placed) to be in ‘in grid’ type?
Select
Perfect, thanks.
No problem 
Hey there,
5 days ago I wrote private message on ticksy, but I didn’t received any help or reply for my questions… Could somebody help me??? My topic there is : “I can’t save options from Select Options (admin panel) ”
When you can help me with this?
Hi,
We can’t find your ticket there by name. Could you please past us a ticket id? We will help you.
Select
This is Ticket: #262122
We will take a look.
When? It very important… I wrote you this message 5 days ago and my website still does not work as should… :((
We answered on your ticket.
I replied just a few seconds ago…
Unfortunately it doesn’t fix it..
My hosting provider wrote me that I have 256mb memory. I added define(‘WP_MEMORY_LIMIT’, ‘128M’);
but still can’t save settings from the Settings Option panel 
When I was using a different themes, I could save, but with this no
Hi,
our theme has a lot of options and therefore some settings might need to be adjusted depending on the hosting. We have replied to your ticket.
Select
Great theme! I am looking to import content so that the process of putting together a site is a little shorter.
My question to you is what is the best way not to have all those unnecessary pages etc…. Would I import all except attachments? only content?
Can you please send me a hint.
Thank you,
I imported all with attachments. My big problem now is that I get a black screen, just the menu showing and this message:
Fatal error: Call to undefined function vc_shortcode_custom_css_class() in /home/jkp/public_html/wp-content/themes/hazel/vc_templates/vc_single_image.php on line 69
Hi,
Do you have latest version of VC plugin on your site, that is provided by us? To be sure, go uninstall Visual Composer plugin, message for installing it will apear, just follow the instructions there and install it again.
Select
Ive done that – can you please log in and tell me what the problem is. I cant afford to lose days trying to figure this out. It should be plug and play.
I am sending you the information by PM.
Hi,
We will take a look.
Select
In your demo you named the layouts / subthemes for e.g alice http://demo.select-themes.com/hazel11/ and brigitte http://demo.select-themes.com/hazel4/ . My question is , can one site have two layout / subtheme ?
Hi,
You can import options and settings only from one demo, and you site will look like that specific demo. You can’t have different styles on one site.
Select
I just noticed that the thumbnail photo for the shop comes up blurry. When you click on the image and it resizes to its real size it is crystal clear. How can I fix this?
Hi,
Did you set right size for thumbnails: http://screencast.com/t/vqKzTzNg8Pz3
After you change the sizes, you need to install “Regenerate Thumbnails” plugin and run it in order to see new thumbs.
Select
What are the image dimensions for the Layer slider thats included with the theme, can you put any size image in there and have it auto resize or do you have to have a specific size ?
Hi,
Our images are 1920 in width and height depends form slider to slider. Regarding LayerSlider, you need to upload specific size, it has no auto resize on full screen.
Select
so what does the height need to be for the layerslider ?
Does it need to be exact, what are the dimensions so that the images fill the entire screen like on the demo site
Hi,
On our demo sites, somewhere is inserted Select Slider and somewhere is Layer Slider. You asked us for Layer Slider and it has no options for full screen mode. Select Slider has that option.
Select
Does this theme have full screen video backgrounds for the homepage?
Hi,
If you want classic background (on body), than no. This theme has full screen slider that has possibility to set video background for one slide.
As you can see here, for example (second slide): http://demo.select-themes.com/hazel1/
Select
Hello,
Is there any layout within the theme that can function with a PHP version older than 5.3? If not is there a way to return the Hazel Theme purchase? We are not planning on updating our PHP anytime soon and we’d like to take advantage of our Hazel purchase if it is possible.
Thanks
Hi,
You cab try to edit ‘includes/shortcodes/shortcodes.php’ file and replace:strstr($custom_icon_size, 'px', true)with:
strstr($custom_icon_size, 'px')
since older PHP version you’re using does not support the third parameter of strstrDocs.
Regarding refund, we are not responsible for that, we are only exclusive authors, you have to contact ThemeForest for refund.
Select
hello,
1. I was wondering why i can’t get the featured image at my homepage www.formdecode.net to appear as an image when i link. it just takes random images from the slider.
2. what is the default image size , dpi, jpg/png for the carousel, as I can’t get it to display it in proper size?
thanks
Hi,
1. Could you be more specific about this? You want to display featured image of a page and link it? Maybe some screenshoot?
2. We use jpg 1920×1080px. dpi depends on you, more dpis more mbs.
Select
hi select, thanks for your reply
1. i meant, although i select a featured image for the homepage, when i paste www.formdecode.net on facebook for example that image doesn’t appear, only images in the slider appear.
Hi,
You can use this plugin for that: http://wordpress.org/plugins/wonderm00ns-simple-facebook-open-graph-tags/
Select
still don’t understand what is the featured image for then if I need a new plugin to share?
also I can’t figure out where the page description text goes. I thought it was on the VC custom teaser but apparently not.
why won’t this in the text editor work ?
<meta name=”description” content=”text text text.” />
thanks
Hi,
Featured image is not used in our page templates.
If you want meta description, you can set globally meta inos in Select Options > General Options, or you can do it on every page, you can find Select SEO Fileds there.
Select
Hello I am currently working on my site using your Diana template http://wineandtradition.com and as you can see there is 3 high rectangle on the top of the other on the 1st column meaning the first column is much higher than the 3 others. How can I swap 2 rectangles on the same line in order to the height? Many thanks Sebastien
Hi,
You need to change order of portfolios in admin, so they could stack in different way.
Select
Hi! Sorry for the lack in my response time… Could you provide me a user and pass to try the backend of your theme? Thanks
Hi,
Could you send us a email on support@select-themes.com with your question, so we could provide you access on test environment?
Select
Hi! I drop you and email and I am waiting for an answer… Indeed I’d like access the theme on test environment. Regards
Hi,
We will check the mail and provide you test admin. Thanks.
Select
Hi Select-Themes!
Actually the theme comes with two editors: VC and LC. Does one chose one of them or one could use both at same time?
Great! 
Hi,
Since you are looking test admin, you can see that someone there added LC editor. It doesn’t comes with theme.
Select
Hi there,
I am very interested in this theme however before purchasing I am interested to know a few things. I have listed them below:
1) Is it possible to add an area where advertisements can be placed either within the theme or using a plugin within a widget area? 2) Can you have the homepage set as a blog only? 3) Is it possible to add a mailing list widget?
I look forward to hearing from you soon.
Hi,
Thank you for being interested in our theme
1. There is already ‘Content bottom’ widget area that is used on evry page on the bottom. You can use that for adds.
2. Yes you can.
3. If that is some widget that you will install and put it provided widget areas, than yes. Also you can create custom widget areas, that can be used in sidebars on pages.
Select
Hi,
Can you tell me what my homepage settings need to be to have Kira Gold as my setup? I don’t wish to import the demo content so thought I’d ask what the layout is for it.
Thanks!
Hi,
This is the setup of portfolio shortcode on homepage: http://screencast.com/t/SoqlMUHRy4You need to be careful about giving the size of portfolio items, so they could fit in right order and avoid blank spaces.
Select
Hi,
I was wondering if there was a way to change the spacing between the header menu items. Right now the menu items I want to have displayed do not fit in one row, and I want the first bit of content beneath the menu to be only a few pixels below the menu. Is there a way to change this? Thank you.
Hi,
Regarding space between menu items, you can use this custom css:
nav.main_menu>ul>li>a{
padding: 0px 26px;
}
just change this 26px value to fit your needs.
Reagrding content start, content container is placed under the header (since header is fixed positioned), so you can achive this by putting separator on top of content on that page, and set it’s margin same height as heder.
If you need any assistance, you can contact us.
Select
That worked! Thank you so much! Now, the way I have my page set up, I use the layerslider shortcode outside of the visual composer in order to make it full width on the screen, and then I have content following after that using Visual Composer. However, my menu items are still quite a bit above the layer slider (www.luckandcotest.com/es). Is there a way to change this? Thank you.
Hi,
As we understood you, you want that header is not placed above (on top if) slider. You can use this custom css:
.content{
margin-top: 0px !important;
}
Select
Actually, I was wondering if within the header, the menu options could be closer to the bottom border of the header container. How can I do this? Thanks!
Hi,
You can set header height in Select Options > Header and Footer > Header height > Initial
Select
Hi,
This is useful, but not what I wanted. What I want is for the header menu to not have as much blank space in between it and the bottom of the header. I’ve tried to decrease the amount of padding under each menu item but this did not work. Is there anything else I could try?
Thank you for your patience with me
Hi,
please submit your ticket to http://select.ticksy.com/ with link to your site and temporary WP admin access and our support staff will take a closer look at your problem.
Select
hello, question regarding the menu please, why in some menu the text of the drop down pages->about (and all the others….services…and more) some themes writes from left to right and some right to left? and how can i control it? for example: all BLOG page in menu themes the text (large image/masonry…..and the other) is right to left and in PAGES it’s left to right? and again how can i control it please thanks
Hi,
It is auto controlled, since that dropdown (which is right aligned) is going to ‘go over’ right side edge of browser, so dropdown change it’s orientation in order to prevent this. We could point you which file to edit and disable this behaviour if you like.
Select
Yes. Please point where and what exactly to write if i want right and what to write if i want left. Thanks
Hi,
Could you submit a ticket on http://select.ticksy.com/ and write us there, so our support team could guide you.
Qode
Yes please point where in code or dashboard i cabln change direction of the pop up menus… please write what code i write to make it rtl direction and to the left. Thanks
Hi,
Dashboard is not for this kind of conversation and code changing and editing. This is not a quick task so that’s why we asked you to submit a ticket on http://select.ticksy.com/ where our support team (with developers help) could help you.
Thanks for understanding.
Select
yes, thanks, sorry my computer went nuts and send the msgs again and again
No problem. Thanks for understanding.
hello,
1. how do I change the image ‘hazel’ on the footer ? I can’t seem to find it anywhere…... ! 2. I’ve uploaded a demo at www.formdecode.net and started to change the settings,colors etc, but it seems to take ages to load. Are there any settings I’m using wrong, or anything i should change in plesk? as the main page is fairly empty, it should load quickly no? it takes 10-12sec in speedtests, slower than 90%.
thanks
Hi,
1. It is in Appearance > Widgets > Footer Column 1
2. Your home page is taking 4MB to load, your slider images alone are over 1MB, so you could optimize them.
You can enable gzip compression on your server and use some cache plugin for WP.
Also, server optimization and increasing resources could be always helpfull.
Select
Hi Thanks for the theme. I literally have spent some time looking around and your theme is gold.
I need some help with the spacing on the Top Menu items. I’m basing it off the Grace Demo with Center Menu and In Grid to have the Logo closer to the center. If I turn off In Grid, the Menu fits without problems, but the logo ends up on the far left next to the edge of the screen/window. I may need to add another item (possibly dropdown) for WPML because we manage 5 languages… which will be a nice challenge with the blog posts. How do I get to tune the spacing between the Menu Items and keeping them In Grid?
Thanks,
Federico
Hi,
Try to enter this in custom js filed in Select Options:
var menu_width = 0;
$j('nav.main_menu>ul > li').each(function(){
menu_width += $j(this).width();
});
$j('nav.main_menu>ul').width(menu_width);
Select
Thanks! That solved the problem
No problem
Hi Select team, I have a quick question. I did a quick check and someone else asked this question (CyberBengt 15 days ago as of writing on GMT+2), but your reply was to write a ticket. We’re a 2 in our team and wanted to know how we can use only 3 Social Icons instead of the 5. The other appear as an “A” as ADN Icon is the default in the dropdown menu and there is no blank option.
Thanks, Federico
Update: After choosing the desired Icons and adding the links, I went into the Classic Mode Editor and chose the Text tab. I found the shortcode for the unused Social Links and deleted them. So far, it works. Can you confirm this is a safe way to do it and not mess up the code somehow? If you go back to the Visual Composer and change any of the settings for the Team box, the Short Codes re-appear.
Hi,
you won’t mess code doing it that way. However, we have added blank option in social icons dropdown in one of our previous theme updates so you should check your theme version and update to the latest one
Select
Hi Select team, I have the 2.1 Theme installed…which is strange and I started with this one. As long as it works as I did it, I’m satisfied.
Now, I ran into another little issue. On my home page, I have a 2 Column Row where the left is a Round photo and the right is a text paragraph. For some reason, on mobile version (Chrome for Android 4.4.4), only this one paragraph seems to have some issue with the responsive formatting. The right column gets bumped down and it goes out of the frame on the sides. Any ideas? Tried having the text justified and under different formatting and nothing.
http://www.iheartparis.frHi,
submit your ticket to http://select.ticksy.com/ with link to your site and temporary WP admin access and our support staff will take a closer look at your settings
Select
Hi,
Is it possible to modify how many cover boxes appear so that I can show either 2 or 4 instead of three?
Many thanks, Louise
Hi,
Unfortunately only 3 is possible.
Select
Hi! Love the theme. Thinking about buying it but was wondering how easy it was to turn off the Magnifying glass, link sign and heart sign over the portfolio pieces. I like that the name also clicks into the actual project but having so many different options over a project is really confusing to a lot of people who aren’t Wordpress savvy.
thanks!
Hi,
Thank you for being interested in our theme
You have options for that in our Select options to turn off zoom and like button.
Select
great thanks!
No problem
