1998 comments found.
Hi there, when will a new version be released that supports the latest version of Woocommerce? I’m seeing a lot of these: hazel/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0 Thanks
Hi there, The theme will be updated as soon as possible and you will for sure be notified once it is released. The theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.
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Thanks for confirming.
Hi there,
Thank you.
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Hello. Is the current version of the them compatible with Wordpress 6.2?
Hello,
The current version of the theme should work correctly with the latest WordPress version.
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Thank you for letting me know – the theme does seem to run OK on Wordpress 6.2.1.
However when I try and increase the PHP from 7.4 to 8.0 or 8.1 I get the dreaded white screen of death and no website.
Please can you let me know what PHP the theme has been tested with? I understand PHP 7.4 I snot being supported, and 8.0 is security fixes only. So really the theme needs to work with PHP 8.1. Please can you let me know. Thank you.
We haven’t tested the theme with PHP 8.1, however, compatibility with PHP 8.0 was added in the updates.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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Thank you for your advice.
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Hi,
Hazel Brigitte – I have downloaded the theme 2 weeks ago, so I assume I have the latest update. I am tying to use the replacement for Visual composer, WPBakery, but I need to update the plugin. To do so, I am told to buy a license, or wait for the owner of the them to update it and “push it” to me.
Can you tell me how that works.
Thanks,
Mariko Evans
Hello,
Thank you for reaching us!
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi there, all the css settings I add on the options panel are not being applied; I checked the console and I can see two errors: wp-content/themes/hazel/css/style_dynamic_responsive_callback.php?ver=6.1.1 net::ERR_ABORTED 403 (Forbidden) wp-content/themes/hazel/css/style_dynamic_callback.php?ver=6.1.1 net::ERR_ABORTED 403 (Forbidden) So it looks like it is not making the css file from the settings? I thought it might be a permissions issue but I did 777 in all files and folders and the same. So all the website has the default settings, colors, images, etc. Please help! this is on an offline intranet so I cannot share the login credentials as it’s not available over the Internet, it is not online; everything was working fine a few days ago so don’t know what happened. I have tried disabling all plugins except the Hazel ones but same thing happens. Thanks so much!
was able to figure it out, thanks!
Hello,
We are glad to hear that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
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Hi, I had to reinstall my Hazel theme from new but the file does not include WPbakery or visual composer. How do I get another copy of this plugin so my site’s shortcodes start working again? (hellofrankenbery.com)
Hello,
When the theme is installed bundled plugins like WPBakery page builder should be listed in Appearance > Install Plugins where you can install and activate them.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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The masonry portfolio layout of the homepage of Hazel Kira has changed – not the same as the screen preview. Please update so that it reflects properly!
Hello,
Thank you for reaching us and for letting us know. The demo should display correctly now.
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Hi,
due to privacy laws in Germany I need to make sure Google Fonts are loaded locally from our server. I can implement that easily, however how can I best remove the google fonts code from the theme without removing the font completely and/or reaking the CSS ?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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Hi!
After import demo (Elena) there are some parallax issues that I can´t find out how to find and/or deactivate. Can you take a look at this page that I´m working on? https://nalayachakana.com/home-nalaya/ After scrolling the text below overlaps with the hero.Thanks in advance!
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
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Can we use wordpress block page builder for this theme? Which page builder that this theme compatible?
For the testimonial section of this demo https://preview.treethemes.com/hazel/demo5/ is it your own-developed section or it’s a third party plugin?
Hello,
Thanks for taking an interest!
The link that you provided us with isn’t from our Hazel theme, that was developed by Qode Interactivebut by some other ThemeForest author. In this link you can see our Hazel theme demos.
1) Hazel theme demo content is created by using WPBakery Page Builder plugin that comes with our theme and for which we created some specific elements. We would recommend that you use it to edit and build content for your site.
2) We do have our testimonial element that you can read more about in our theme documentation here.
Let us know if you have some more questions for us!
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Hi, I’ve just done a theme update and when I go into appearance/install plugins to update the Layer Slider this appears – “License activation is required to receive updates. Please read our online documentation to learn more.”
Hello,
When it comes to updating bundled plugins like WPBakery or Layer Slider we recommend following instructions from this article – How To Update A WordPress Theme And Plugins.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Hi there,
My main menu has 4 level menus, but on the theme only two levels appear. How can I make it so that all level of submenus appear or is there a way to make a wide or mega menu? Thanks!
Hi there,
Theme support three level menus by default, so if you wish to have more levels, you can search for a 3rd party plugin for this or you will have to do some custom coding. Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available. Also, note that changes in template files are not included in item support, sorry about that.
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Hi, I just updated to the latest version (4.6) and, as always, deactivated, deleted, installed and activated WPBakery and LayerSlider. Worked fine for WPBakery but the LayerSlider when trying to install it (after deactivating and deleting it) shows this message: Download failed. A valid URL was not provided. Could you help please? Thanks!
Hello,
Please try downloading theme again and try installing LayerSlider once more. You can find zip file of this plugin on this path wp-content\themes\hazel\plugins
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Mobile Navigation is broken in the latest update (4.5) similar to a user that commented on here. Unfortunately my support has ended.
Hopefully another update will fix this.
Hi there,
Thank you for reaching us!
We managed to reproduce this behavior when page transitions are turned off and the fix should be included in the next update. In the meantime please navigate to Select Options > General Options and set page transitions to “Fade” as shown in screenshot. After that mobile menu should work correctly.
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Thank you!
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Is there a way to have access to a list of all the js and css the theme uses? I do not use all of the themes functions and was hoping to deactivate some of them
sorry. I meant a list of their function.
Hi,
Thanks for reaching us!
You can see in functions.php file which scripts have been enqueued, however we don’t have a list of where each of these scripts has been used.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hello,
How can I change the slide order
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.
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Just wanted to add to the fact that the mobile menu is not working since the most recent update. I’ve disabled all plugins in use across all sites and it’s common to all of them – so it is Hazel related.
This is a new bug caused by Hazel and my ‘support’ period has expired. I don’t think I should have to pay to tell you about this.
Hi there,
Thank you for reaching us!
We couldn’t reproduce this behavior on our local installation. Please check if you’ve also updated Hazel Core plugin to latest version. When updating theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
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All updated as I always have done since 2014 with this theme. The previous two commenters have the same issue – are we all making identical mistakes? To reiterate, this is happening on multiple installs – not just one.
The mobile menu appears fine but when you click a link, it just closes the mobile menu. First time this has happened with this theme.
It worked perfectly on 4.4.1.
I rolled back to 4.4 (but with current plugins) and the mobile menu works again. An update will need to be pushed.
Hi,
Please contact us through this email, include your purchase code and url of your site in the email, and our support agents will check this and assist you further. Thank you.
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Hello, the mobile menu has stopped working on this topic, do you know why? my website: aov.es
Hi there,
We do see that you have a request open so please continue the conversation with our support team.
Thanks.
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The website menue when using the phone is not working since we had the recent theme update. We can’t find the error to fix it eitehr. When I click on the item on the menue, it just closes the entire menue. Does anyone know how to fix this error?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello, I would like the slider, Slider 6, to scale in ratio so the full slide shows on mobile devices and the like, instead of a very tall image showing on mobile. How do I set it to scale down and keep the ratio? Love the theme as a whole!! Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hello! Thank you!! I don’t mind sending a support message but as this is something that seems to come up beyond myself is why I asked here. I noticed that there were many answered questions similar to mine on here, that were answered, so little discouraged with the reply. But nonetheless, thank you for replying and I will submit the question again on the support site, and hopefully not wait too long. Thank you kindly again!
Hi there,
Best practice would be really to turn to our support team as they can check any issue and help you.
Thanks for understanding.
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Hello! I did that as well, even though still no reply to my question, including via the support console. I appreciate the 2nd reply even if it doesn’t help answer questions. Have a good day.
Thank you for the reply on support! It is helpful!
Hi there,
You’re welcome. Our agents are happy tp help!
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Hi, We have upgraded from 3.1.0 to 4.4.1. Everything is fine except the porfolio items don´t show the “show more” button any more. Also the portfolio items don´t show the grid properly, every image has different sizes which didn´t happen before.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also you can always submit a request at our help center and our support team will be happy to help and check this for you.
Thanks.
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Hi! I have followed the suggestions of how to upgrade everything, I have also upgraded WP Bakery to 6.4.2. I created an account for support but it says “Support for “Hazel – Creative Multi-Concept Theme” item has expired”.
Unfortunately still the size of pictures are not right in the portfolio, portfolio items are missing and the show more button doesn´t show anymore
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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My colleague that is helping me with the upgrade has sent you an email
Hi there,
Thank you, our team will for sure check this and answer.
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