2000 comments found.
Hello, my support just expired, but I forgot to submit one last ticket for a woocommerce issue and I was hoping you could help. The product title on the product page is not aligned on mobile. The first word is on a different line than the rest of the title. Any CSS ideas that might help?
https://booksbychelseapaulus.com/product/the-biggest-and-brightest-star-in-the-sea/Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
- Is the theme PHP 8.3 ready?
- When do you bring an update for wpbakery?
Your actual version is 6.9.0, we are now at 8.0.1
- When do you bring the next update?
The last is from 07/2022 right.
Hello,
The current version of the theme can be used with the latest version of WordPress and with PHP 8.0. It hasn’t been fully tested yet with PHP 8.3.
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out.
In case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am having an issue with my main logo cutting into the navigation menu. I can’t resize without losing quality. What CSS or settings can I put it in to ensure it doesn’t cut into the navigation items? I tried logging in to submit a support ticket but it just says “Working” and is not letting me log in to Qode Interactive.
I was finally able to log in to Qode Interactive, but when I go to register a product (I assume that’s where you go to submit a support ticket?), it says my theme is not yet activated. How do I get it to show activated or what is the best way to submit a support ticket? Thank you!
Hello,
Once you submit a ticket your theme will be activated on the Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
When the ticket is submitted our agents will gladly assist you with the logo.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I installed the latest version of this theme and my site stopped working correctly. The options and portfolio tab does not appear. Please help!!
Hello,
When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is very important that you update and activate Hazel Core plugin which will be listed there. Without Hazel Core plugin Theme Options and Portfolio tab won’t appear.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Is this theme still being developed and maintained? Is it compatible with Wordpress 6.5 or even 6.4.3? Thank you.
Hi there,
The current version of the theme should work correctly with the latest WordPress version. We will add the compatibility in the changelog within the next theme update.
If you have any issue, we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I would like to install the latest Layer Sider 7.9.9 and WPBakery Page Builder 7.4 (which are bundled with the theme I purchased) for my site. I went to Qode help centre to submit a ticket but the status said expired. Should I buy support every time I need to install the latest plug-ins? Thank you. ::::: UPDATE: I have sent a request via Email with my purchase code. I will wait for your reply to my email. Thanks.
Thank you.
Our support agents will send you the latest versions of plugins so you can update them manually.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, when will a new version be released that supports the latest version of Woocommerce? I’m seeing a lot of these: hazel/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.9.0 Thanks
Hi there, The theme will be updated as soon as possible and you will for sure be notified once it is released. The theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for confirming.
Hi there,
Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. Is the current version of the them compatible with Wordpress 6.2?
Hello,
The current version of the theme should work correctly with the latest WordPress version.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for letting me know – the theme does seem to run OK on Wordpress 6.2.1.
However when I try and increase the PHP from 7.4 to 8.0 or 8.1 I get the dreaded white screen of death and no website.
Please can you let me know what PHP the theme has been tested with? I understand PHP 7.4 I snot being supported, and 8.0 is security fixes only. So really the theme needs to work with PHP 8.1. Please can you let me know. Thank you.
We haven’t tested the theme with PHP 8.1, however, compatibility with PHP 8.0 was added in the updates.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your advice.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Hazel Brigitte – I have downloaded the theme 2 weeks ago, so I assume I have the latest update. I am tying to use the replacement for Visual composer, WPBakery, but I need to update the plugin. To do so, I am told to buy a license, or wait for the owner of the them to update it and “push it” to me.
Can you tell me how that works.
Thanks,
Mariko Evans
Hello,
Thank you for reaching us!
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or, if your support has expired, you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, all the css settings I add on the options panel are not being applied; I checked the console and I can see two errors: wp-content/themes/hazel/css/style_dynamic_responsive_callback.php?ver=6.1.1 net::ERR_ABORTED 403 (Forbidden) wp-content/themes/hazel/css/style_dynamic_callback.php?ver=6.1.1 net::ERR_ABORTED 403 (Forbidden) So it looks like it is not making the css file from the settings? I thought it might be a permissions issue but I did 777 in all files and folders and the same. So all the website has the default settings, colors, images, etc. Please help! this is on an offline intranet so I cannot share the login credentials as it’s not available over the Internet, it is not online; everything was working fine a few days ago so don’t know what happened. I have tried disabling all plugins except the Hazel ones but same thing happens. Thanks so much!
was able to figure it out, thanks!
Hello,
We are glad to hear that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I had to reinstall my Hazel theme from new but the file does not include WPbakery or visual composer. How do I get another copy of this plugin so my site’s shortcodes start working again? (hellofrankenbery.com)
Hello,
When the theme is installed bundled plugins like WPBakery page builder should be listed in Appearance > Install Plugins where you can install and activate them.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The masonry portfolio layout of the homepage of Hazel Kira has changed – not the same as the screen preview. Please update so that it reflects properly!
Hello,
Thank you for reaching us and for letting us know. The demo should display correctly now.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
due to privacy laws in Germany I need to make sure Google Fonts are loaded locally from our server. I can implement that easily, however how can I best remove the google fonts code from the theme without removing the font completely and/or reaking the CSS ?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi!
After import demo (Elena) there are some parallax issues that I can´t find out how to find and/or deactivate. Can you take a look at this page that I´m working on? https://nalayachakana.com/home-nalaya/ After scrolling the text below overlaps with the hero.Thanks in advance!
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can we use wordpress block page builder for this theme? Which page builder that this theme compatible?
For the testimonial section of this demo https://preview.treethemes.com/hazel/demo5/ is it your own-developed section or it’s a third party plugin?
Hello,
Thanks for taking an interest!
The link that you provided us with isn’t from our Hazel theme, that was developed by Qode Interactivebut by some other ThemeForest author. In this link you can see our Hazel theme demos.
1) Hazel theme demo content is created by using WPBakery Page Builder plugin that comes with our theme and for which we created some specific elements. We would recommend that you use it to edit and build content for your site.
2) We do have our testimonial element that you can read more about in our theme documentation here.
Let us know if you have some more questions for us!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve just done a theme update and when I go into appearance/install plugins to update the Layer Slider this appears – “License activation is required to receive updates. Please read our online documentation to learn more.”
Hello,
When it comes to updating bundled plugins like WPBakery or Layer Slider we recommend following instructions from this article – How To Update A WordPress Theme And Plugins.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
My main menu has 4 level menus, but on the theme only two levels appear. How can I make it so that all level of submenus appear or is there a way to make a wide or mega menu? Thanks!
Hi there,
Theme support three level menus by default, so if you wish to have more levels, you can search for a 3rd party plugin for this or you will have to do some custom coding. Please note that we have not tested every available plugin and cannot guarantee compatibility with all 3rd party plugins available. Also, note that changes in template files are not included in item support, sorry about that.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I just updated to the latest version (4.6) and, as always, deactivated, deleted, installed and activated WPBakery and LayerSlider. Worked fine for WPBakery but the LayerSlider when trying to install it (after deactivating and deleting it) shows this message: Download failed. A valid URL was not provided. Could you help please? Thanks!
Hello,
Please try downloading theme again and try installing LayerSlider once more. You can find zip file of this plugin on this path wp-content\themes\hazel\plugins
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Mobile Navigation is broken in the latest update (4.5) similar to a user that commented on here. Unfortunately my support has ended.
Hopefully another update will fix this.
Hi there,
Thank you for reaching us!
We managed to reproduce this behavior when page transitions are turned off and the fix should be included in the next update. In the meantime please navigate to Select Options > General Options and set page transitions to “Fade” as shown in screenshot. After that mobile menu should work correctly.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you!
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is there a way to have access to a list of all the js and css the theme uses? I do not use all of the themes functions and was hoping to deactivate some of them
sorry. I meant a list of their function.
Hi,
Thanks for reaching us!
You can see in functions.php file which scripts have been enqueued, however we don’t have a list of where each of these scripts has been used.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Select Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
