Colm,

Seems to be that when I go to edit any of the properties I get a loading wheel turning and either says connections lost or something. But I am connected wifi and I did it by ethernet cable. I still get the same issue. Doesn’t seem to pull the data fast enough. 25MB download speed and 5MB upload speed.

Thanks, Robb

Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

Hi,

Can you send me your WP login details to support@commercegurus.com so I can see this issue first hand?

Thanks,

Colm

Hi there Tenacore,

thanks for your purchase!

If you unzip the zip file you’ll find a documentation folder within which there’s a folder called “Captiva”.

This contains an easy to follow guide and links to video tutorials which will guide you through the install and config process.

If you have any questions after you take a look at those just drop us a comment here and we’ll be here to help

Colm

Please disregard. I figured it out…:)

Hi Stacy,

glad you figured it out

Colm

Hi Patty

I’ll look into this and get back to you tomorrow.

Best,

Simon

Hi Patty,

You won’t be able to do this with the Captiva Logo carousel but you could use this plugin instead

The free version will do exactly what want.

Best,

Colm

Thanks so much, Colm!

Thanks for quick response Simon. I am testing this on my local machine. I cleared everything and reinstalled again and I can see Site Title in place of logo now.

I need one more help.

In the demo site, if I click on “SHOP”, then all the products across all categories are displayed. How can I do that?

Regards Srikanth

Hi Srikanth

That’s just the default landing shop page WooCommerce sets up. The page ‘Shop’ is created upon importing the XML file. It’s set to be that in WooCommerce > Settings > Products: Shop Page. You can just add it to the menu then after.

Best,

Simon

Thanks a bunch Simon. Appreciate your help.

Hi Stacy,

You can use it if you wish – there are 3 urls to use – if you send me your WP login details I will upload the videos to your media library and link to them there which is probably better for long term use.

Colm

Hello! Today I updated Captiva theme and had forgotten you had upload the video urls on my backend. Would still love to use. Can you do again?

Hi Stacy,

Given it’s been a year I don’t recall what this is about

You’ll need to send me an email to support@commercegurus.com stating exactly what your request is.

Thanks,

Colm

Hi Patty, can you email your WP Login details to support@commercegurus.com and I’ll take a look!

Thanks!

Simon

Thanks for getting back to me Simon. I think I figured out a way to do it. I’m just going to add

&nbsp

Hi there!

If you add this bit of code to ‘Custom Code’ under ‘Captiva Theme Options’ it’ll add increased space between paragraphs:

div[itemprop="description"] {
margin-bottom: 30px;
}

Best,

Simon

Hi Ash

On the first point, if you add this block to ‘Custom CSS’ in ‘Captiva Theme Options’ it should hide LayerSlider on mobile.

/* All Mobile Sizes */
@media only screen and (max-width: 767px) {
.wpb_layerslider_element {
display: none !important;
}
}

On the 2nd, your site loads fine for us on the iPad horizontally. I’d suggest turning off the preloader and trying it again. A couple of the slider images are quite large too so perhaps you could reduce their size and see if there’s a difference.

If there are any other issues, you can mail us at support@commercegurus.com

Best,

Simon

Thanks Simon!

Hi shankinson,

Thanks for getting in touch!

The theme currently ships with and support VC 4.2.3 – we’ve not yet released an update to support the most recent version of Visual Composer so I would stick with 4.2.3 for now for best results.

In terms of your speed issues – if you send me on your WP login and Control Panel details I’ll conduct a quick review of your server environment – support@commercegurus.com – there’s no reason that it should be taking any more than a few seconds to load pages with the latest version of the theme unless there’s something going on in your specific environment which I should be able to ascertain quite quickly.

Best,

Colm

Okay, I double checked and I needed to update Captiva. After making a backup of site, updated theme and now visual composer is working fast…If I still have speed issues, I’ll email info. Guess I needed that cup of coffee to problem solve this morning. Thanks for quick response. Stacy

Hi Stacy,

Glad it worked out

I’m pretty sure a good cup of coffee is half the solution to most problems

Yes absolutely send me on your details if you’re having any others and we’ll be here to help!

Colm

Hi there,

thanks for getting in touch!

We just released V1.3 which provides new Blog settings theme options to control the sidebar position on your blog pages.

If you mean normal pages this is done with a page template. Just select the relevant page template you need for a sidebar on the right hand side.

Hope this helps!

Colm

Hi there Tuning,

Thanks for getting in touch!

Re: 1 – this is commonly referred to as a “Quickview” feature – it’s not something we’ve included in the core of the the theme yet – it’s in our roadmap to be integrated into core in the next couple of weeks. In the meantime it is possible to do this with Captiva by using the Ultimate Addons plugin that we ship with the theme which has a WooCommerce products carousel which includes an optional Quickview feature just like the one you referenced.

Re: 2 – yes this is possible to do easily within WordPress itself under your profile – only Admins see this

Best,

Colm

Hello vri5hank

Would you mind sending on your WP site and logins and FTP details (cPanel also if needed) to support@commercegurus.com and we’ll take a look.

Thanks!

Simon

mailed the details.. thanks for help

you are most welcome

Hi,

I purchased your theme, and I would like to know how to configure the display of the menu in order to have the same result as your “SHOP menu” (displaying Main categories & under sub-categories withing the same page).

Thank you a lot,

Regards,

YAL

Hi Yal

Good timing! Colm has just recorded a video tutorial on this very topic. You can check it out here:

If not, can you give guarantee to give my money back?

Hi heltim,

Unfortunately no that’s not something we can offer. That is themeforest policy. Please see more here

The theme is fully functional and themeforest would only grant a refund if there was the theme is malfunctioning which it is not.

So if you do decide to purchase you wouldn’t be able to get a refund if you were not happy with the demo data etc.

Ok than i don’t want buy it

Hi there,

If you add this line to the ‘Custom CSS’ in ‘Captiva Theme Options’, the up/down arrows should be gone in Firefox. We’ll include this in the next release.

.woocommerce .cart .quantity input.qty {
    -moz-appearance: textfield;
}

Best,

Simon

Thanks Simon, that worked a treat!!

Hello asapmultimedia

This sounds like a permissions issue – would you mind sending your FTP, CPanel and WP Login information to support@commercegurus.com and we’ll take a look right away.

Thank you!

Simon

Hi Michael,

nice to hear from you again

2.) re: editing products – the easiest way to edit all your products is via the main “Products” left hand side menu option you should see once you login to WordPress. Again Woo have a great guide here http://docs.woothemes.com/document/managing-products/

3.) re: new Pathways for your products

Once you’re done editing your products you can manually update the categories and subcategories they are assigned to. You might also need to manually update the menu links under your Shopping dropdown from within Appearance->Menus.

Hope this helps!

Colm

You are awesome!

Hi there mgkrewson,

thanks for getting in touch!

No WooCommerce is not necessary. As you’ll see the theme is optimized to work really well with WooCommerce but it can be run without it if you wish.

There is also a catalog mode available in WooCommerce which lets you setup products and then you can link directly to external links (like Paypal) for the actual sales process.

This might be useful for when you do eventually switch to using all the features of WooCommerce as your products will already be in a product database.

But if WooCommerce is still overkill you could just use Visual Composer to setup some nice product pages in WordPress as standard pages and then link those directly to your Paypal checkout.

If you’ve any more questions just let me know

Colm

Thanks! And thanks so much for the quick reply!

You are most welcome

No it didn’t match with my website online & with a local website. I send you login to my website through email. Thank’s

Hi there,

I got your email. I sent you instructions on how to setup the Mega dropdown. Let me know if you need any further assistance!

Colm

Thx Colm. I forget to import the captivadatademo_1.1.xml. Now it’s working! Fast reply from support