Hey!

Yes that is true, self hosted videos are not supported on mobile devices at this time. That is true for any theme, hopefully soon the software will support it for mobile devices. That is true for tablets also.

Thanks!

Hello There

1. Yes, you can view a sample on our demo here: http://theme-fusion.com/avada/one-page-parallax/

Any page you make can be a one page, we have a memnu anchor element to create the menu and in our page options you can assign a custom menu per page.

2. Hmmm, you can insert the recent work shortcode on any page, so you can put that in the post content area of the portfolio single post page, but it will show below the featured image area.

Thanks!

Hey!

Yes in theme options you can also disable the category text and titles. check it out there.

Thanks!

Thank you. This is what I wanted.

Awesome, you are welcome!

Hey!

Page builder is coming in about 2 weeks, probably less. There is not a built in zoom feature, however there are several plugins that you can choose to use for that feature that work with Woo products.

Thanks!

Hey, thank you. Will your version of VC be equal to or better than. There are lot of good features in the VC.

That’s a hard question to answer We’ve put a lot of time, energy and resources into our Fusion Builder and we are very happy with it. We will also be continually adding new features to it overtime. VC has been out for years in that aspect.

Thanks!

Hey!

Page builder is coming in about 2 weeks, probably less. There is not a built in zoom feature, however there are several plugins that you can choose to use for that feature that work with Woo products.

Thanks!

Hey, thank you. Which one do you recommend. I have being trying to find o good one.

We’ve not used one ourselves, but I have seen some users with this one: https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/

Google “woocommerce product zoom plugins” and you’ll see others as well. There are various ones with different features.

Thanks!

Hey!

Page builder is coming in about 2 weeks, probably less. There is not a built in zoom feature, however there are several plugins that you can choose to use for that feature that work with Woo products.

Thanks!

Yes it does, you can use google fonts or standard system fonts throughout the theme, or you can upload a custom font.

Thanks!

Nice! (I assumed so but had to ask)

No problem, asking is the best route

Thanks!

Hey!

There is not an option to disable that I’m afraid, it will take come customization work. Sorry!

Thanks

But these are messing out the Android Jellybean Browser, it sucks!

Hmmm we are not getting that on our end though, we have several devices (all popular ones with specific OS) and test thoroughly.

Can you signup and post on our forum so we can take a look? Also, you may want to update to kit kat now to see if that fixes it.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hey Glorie!

We are all on WP 4.0 and everything is ok. Its possible the update did not work properly, or you may have a 3rd party plugin that is causing this. Can you try to disable the extra plugins?

If the issue persists, can you post a topic on our forum with your login info so we can check out your setup?

Thanks!

Ok, thanks for the info. I can make code modifications on my own, a quick walk-through would be helpful though. Do you have an explanation of how to do this somewhere? Can you tell me which files to modify and where?

Thanks

Or better yet, if you have a beta of the new version, I can just use that and let you know how it goes.

Hey!

The new update is only about 10 days away and those new features work beautifully. It is very involved to achieve that with code so that is not something we can walk you through, but the new version has it all setup in easy to use options. Two clicks and you’ll have any column size we support, 1-6.

Thanks!

Hey!

That is a server memory issue. Check out this post in our knwoeldgebase: http://theme-fusion.com/knowledgebase/fatal-error-allowed-memory-size-exhausted/

Thanks!

Our initial tests show that 3.5.3 is compatible with WordPress 4.

Hey Derek!

If using it with Avada, you need to update the theme and then you will be prompted to update the slider plugin.

Also, Avada v3.4 and higher are all safe (released 6-7 months ago) so most likely you were ok to begin with unless you were running a much older version.

When you updated, did you delete the old Revolution Slider plugin? If so, that will also delete your rev sliders. First, export them from the rev slider area so you can reimport once its updated. But typically, to update a plugin that is included with a theme, you should first update the theme. If not, then update the plugin via FTP and only “replace” the plugin folder, do not delete it unless you have exported your files.

Thanks!

Hey!

You can use a custom image icon for that, simply do not insert the font awesome icons name, and instead insert a image URL in the image= field. Use the shortcode generator to see, select content boxes and use an image instead of icon.

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Thank you for the quick response! Your help team is awesome. I’ll try that and see if it works.

You are most welcome

Thanks!

Hey!

Yeah something went wrong. Download the latest files from Themeforest again and reinstall.

Once you are on v3.5 or higher, you can use our auto-updater.

Hey Rayvac,

I’m sorry you feel this way but what you are saying is not correct.

First off, you do not have to FTP updates, there is an auto-updater with the theme and it is all handled through WP admin. http://theme-fusion.com/avada-doc/install-update/how-to-update-theme/

Secondly, we have an entire support forum setup for our users, and we answer each and every support thread that is made. And no, we do not send you to another site for this kind of thing. We offer users a 3rd party company for any customizations that fall outside of our support level.

We will not update your files for you, that is not included in support. If we did that for all our users we would be out of business quickly. Please keep in mind that you are not paying for support, you bought a $58 theme and are getting free support that we offer. We ourselves pay a team of 8 people for our user base to answer each and every question that comes out.

However we will absolutely help with an update if you are having issues with it. I looked up your forum account and you have one thread open from months ago about this, and we replied and gave you the correct answers.

Based off what happened, you did not update properly or follow our guidelines. That is not the themes fault. You cannot rename theme folders or put more than one copy on your server. All of this info is in our docs and update guide. And our support staff replied to you with that exact information also.

You asked if we offered update services, and we told you no we did not. However we will assist if you run into any issues. We explained why you had those issues when updating, we offered you the correct solution.

Thanks

My version didn’t have that automatic update like 3.5 has. I also can’t update the way you want. That would make my site go offline which is not possible at my work. I was very lucky to have backed up all my files, when I did update it was a disaster. I can only say from my experience. This happened months ago and it still bugs me a little. I had support, but I feel I didn’t have great support.

Hey Rayvac,

You are missing the point. The reason why you had update issues is because you did not update properly. That is clearly listed in the thread you created.

Again, we list all this information in our update guide and important update information. There is not much else we can do. And our support team explained to you what was the issue and gave you clear instructions on how to do it. I have no idea how that is bad support because it’s not.

For the auto updater, it was added in v3.5 or higher. All you need to do is update (follow the correct steps) and you will get it. From that point on, it is all done through Wordpress.

Also, you do not have to FTP the upload either, even now. You can update it through WP, that information is also in our update guide.

If you choose to update, post on our forum if you have an issue. I can assure you, it is not from the theme.

Thanks

Hey!

The logo size is what you upload the logo to be. There are not settings to increase the logo size, it pulls the image size from the file itself.

Check out our docs here: http://theme-fusion.com/avada-doc/header/adding-the-logo-favicons/

If you have further questions or need assistance with that, signup and post on our support forum and our support team will take good care of you. Create a free account there, then create a new topic with your questions and include your site URL and version of Avada and we will be with you promptly.

Click Here To Create A Forum Account & Get Free Support

Thank you, we look forward to serving you!

Hey!

Most likely it is this: http://theme-fusion.com/knowledgebase/are-your-font-awesome-icons-or-custom-fonts-not-showing-up/

I tried to add the code in .htaccess file and I got an Internal error. I don’t understand what does the first solution mean. Could you explain it in other worlds, or through a procedure? Thanks

We can help you out on our support forum, please signup and post there. That si where our developers work and help users

Thanks