Hi there aaleandro,

We expect to have a release within a week with the latest version of Visual Composer. It’s the main focus of our 1.5 release roadmap

Best,

Colm

Thanks for the quick response. What motivated me to buy the theme beyond the quality of it, the quality was the support provided by you.

Thanks for the kinds words

Hello jsanthoz!

Thank you for your interest in Captiva!

The only thing I can think of would be the default image sizes in our theme. You’d just have to change the dimensions setting to match your existing sizes and then run the ‘Regenerate Thumbnails’ plugin.

If I was doing it, to be on the safe side, I’d export everything from the existing, set up a clean install of Captiva and import.

Hope that helps!

Simon

I send you an email with my information, thanks for the help! – And yes this theme is worth every single penny. Is just beautiful!

Email sent!

Yes! that was fast. I don’t really want to touch the CSS file and having the ability of Custom Code Section is good for future updates!

I’ll be asking more questions in the future for sure!

Thank You Guys…

I solved it.

I had to use filezilla to FTP into the server. from there it did not show any directory listing. So I created a test folder. From my hosting account I used the file manager to find where that folder was created. From there I saw where it was. I then used filezilla to ftp Captiva into my test folder. Once in my test folder I used my hosting accounts file manager to move the theme folder to my wp-content/themes folder.

It is good to go.

Excellent, glad you got it sorted!

Simon

Hi there medi8tor,

Can you email me a live link so I can view the underlying html/css?

It’s most likely a plugin/css conflict.

Best,

Colm

Hi there C Perry,

Thanks for getting in touch!

It sounds like the plugin is installed already – if you followed the initial theme install and setup steps, the theme will have automatically installed it for you – you can verify this from the main plugins list page – does it show up there?

If you need me to double check please send me your WP login details to support@commercegurus.com

Best,

Colm

Hi there reboot!

We’ve been working away of a whole load of things these past couple of weeks

WooCommerce 2.2 was just released today so we spent a lot of time testing Captiva 1.4 to ensure everything was working correctly with 2.2 – the good news is that everything is working fine with WC2.2 We would recommend full backups and lots of testing on a test version of your store before updating on live.

We are also making some changes to item display for mobile which we are rolling into a new theme which will be back ported to Captiva asap thereafter. So it’s going to take another few weeks for that to happen but the end product will be cooler

So lot’s going on! Keep the feedback coming and we’ll be sure to incorporate it into our release schedule for Captiva and some other themes coming soon

Best,

Colm

Hi there alektorophobic,

Thanks for getting in touch!

Yes, Captiva is 100% compatible with WooCommerce 2.2

The warnings are only for very minor syntax differences in our template overrides vs. any outdated code etc. We’ll have a minor release out within 24 hours to remove the warning but it’s safe to proceed with the WooCommerce update from Captiva’s perspective

I would suggest though that you fully test the update on a local or test version of your live site first just in case you’re using some other WooCommerce addons/plugins which haven’t been updated for 2.2 yet.

Best,

Colm

Thanks Colm.

Hi Sree

1. Adding the quantity next to the cart on mobile is on our roadmap for a future release.
2. Anything with a hover on desktop is visible on touch on mobile. I can see product titles become underlined etc on listing screens just fine. Can you send an example to support@commercegurus.com of an instance where it’s not?
3. Your logo looks like a good size to me It’s the perfect height and nice and sharp. If you increase your ‘mobile device header height’ setting in Captiva Theme Options it’ll get bigger.
4. There are a number of Lazy Load plugins which do this you could try
5. Thanks for the suggestion! This is definitely on the radar for a future release
6. Could you send a mail with your WP login details to the email address above and we’ll try and import the Layer Slides for you.

Best

Simon

Hi there,

this is custom functionality for the theme demo but it’s easy to do

Just add this code to your custom css within the theme options

li.new.menu-item > a:after {
content: "New";
display: inline-block;
background: #169fda;
text-transform:uppercase;
border-radius:3px;
font-size: 10px;
margin-left: 10px;
color: #FFF;
padding: 0 3px;
position: relative;
top: 0px;
}

then, on the menu item you wish to add this to, add a custom css class of “new” to the css classes input box in Themes->Appearance->Menus

you might need to switch on css classes via the screen options first.

Hope this helps,

Colm

Thanks

Hi Dukanich!

Thanks for your kind words about Captiva

1. It would be tricky to do this currently, we’ll make a note of this suggestion for a potential future update though!
2. We can give you custom css to do this
3. Again, we can help with this.
4. You mean run the main menu all the way horiziontally? That’s now an option in Captiva 1.4
5. You can show a sidebar template as the homepage, yes

Best

Simon

Hi there Sree,

Re: 1.) no this is not possible at present.

Re: 2.) Not at present. You could manually change the javascript in the plugin to auto slide the carousels but we wouldn’t recommend doing this as it has been shown in usability studies that auto playing any interactive elements like carousels and sliders is not a good idea.

Best,

Colm

Colm,

Thanks for the update. I recommend these features for upcoming release.

Regards Sree

Hi there,

It sounds like your font icons are not displaying for some reason.

It’s most likely a conflict with another plugin.

If you send me your site url to support@commercegurus.com I’ll confirm if that’s the case.

Colm

Hi yal,

Thanks for getting in touch!

1.) Re: read more – this is the recommended way to achieve this.

i.e. add a

<!--more-->

2.) Re: sidebar on the product details page. Have you enabled the a sidebar for your product details page? You can do so via Captiva Theme Options->WooCommerce Product details.

In addition, with Woosidebars – you will also need to tag that you want your custom widget area to appear on product details pages.

If you need further assistance on this after review please email me your WP login details to support@commercegurus.com

Best,

Colm

Hi there,

thanks for getting in touch!

The easiest way to do this at present would be to create your own 404.php in a child theme, that way having to avoid changing the parent theme files.

We’ll add an item to our roadmap to consider adding widget areas/theme options for the 404 page itself.

Best,

Colm

Thx !

Hi there,

thanks for getting in touch!

It’s possible to do this with one additional custom line of code in the left sidebar page template.

I can send this to you if you if do decide to purchase the theme

Best,

Colm

Hi optimum7

We got your email – thank you. We’ll review this and respond shortly.

Best,

Simon

HI there Sree,

Thanks for getting in touch!

Your menus are working just fine for me – as is the featured products carousel.

I didn’t get an email from you today (but I did get one previously another day if that’s what you meant).

If you’re still seeing an issue can you email me with specific details to support@commercegurus.com including a short video to demonstrate the issue – you can use http://screenr.com/ to record your screen.

Thanks,

Colm

Thanks so much for the kind words It really means a lot to hear that!

Hi there reboot!

Yes, we’ve been running WP 4 on our dev servers for the past few weeks – I’ve not spotted any issues as such thus far so I reckon you’re safe to update

Colm