1685 comments found.
Hi, designthemes. You made great theme!
But I have a problem with Events Calendar 
When I go to calendar page http://klinika-uma.ru/?post_type=tribe_events&eventDisplay=month and click “next month” button, javascript refreshes part of the page and calendar grid totally disappears.
Page title changes to “undefined”.
If I refresh the page with ctrl+R – it shows month grid normally, but if I click next month once again – calendar grid disappears again.
Hi.,
Kindly, remove any external plugins other than the theme recommended plugins and check the issue.
Hi, I disabled all except: Revolution Slider, Layer Slider, Responsive Maps Plugin, DesignThemes Core Shortcode Plugins and The Events Calendar
But it not helped.
Hi!.,
Kindly mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi again. My problem still not solved, I’m unhappy with this. Why are you ignoring my emails?
You answered only this: “The events calendar plugin only support these languages listed in this link http://tri.be/faqs/what-languages-are-available/"
But that page says: “The Events Calendar and Events Calendar PRO are TRANSLATED into” these languages
So, you’re trying to say if I don’t have translated .po file – The Events Calendar’s javascript would show me blank page?
I’ll describe it once again:
When I go to calendar page http://klinika-uma.ru/?post_type=tribe_events&eventDisplay=month – calendar shows normally. When I click “next month” button, javascript refreshes part of the page and calendar grid totally disappears.
Page title changes to “undefined”.
If I refresh the page with ctrl+R – it shows month grid normally, but if I click next month once again – calendar grid disappears again.
I can see plugin output normally when page loads, the only problem is in .js that refreshes table content.
Do you have any other ideas except plugin translation issue? How can we check translation issue in my case? What additional information do you need?
Hi.,
Can you check activating the default 2014 theme and check if the issue persists?
Regards., DesignThemes Support.
Strange thing: I switched to default 2014 theme and first time calendar worked normally. But next time it broke again, even in private window it works as before (with refresh bug). I tried to switch themes again, but I can’t make calendar work anymore.
I checked in FF 33 and Chrome 38 – identical behaviour.
Hi.,
Then the issue is not with our theme. You need to reinstall the wordpress and check. Take backup of all your datas and files before re-installing the wordpress.
Regards., DesignThemes Support.
Hi again.
Today I moved my site to the new server and now calendar seems to work normally.
Main difference between them: Old server: PHP Version 5.3.28 New server: PHP Version 5.4.4-14+deb7u9
I can send you full phpinfo’s if it can help you with this issue.
Hi.,
Glad that the issue is resolved. We will let you, if we need any help.
Thanks for the information.
Regards., DesignThemes Support.
Hello! I’ve just purchased the theme and while I’m excited about using it, I’m having problems installing the zip file on my Wordpress site. With the latest Wordpress update, I’m not even getting an error message. I just get a line that says “Are you sure you want to do this? Please try again.” I’m not sure what I’m doing wrong, but your assistance would be greatly appreciated.
Hi…
This error is caused by trying to install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme etc. So, unzip package and find actual theme file then install theme.
Method I:
(i) Don’t install the entire download ZIP package rather than the actual theme itself. The downloaded package contains documentation, child theme etc. So, unzip package and find actual theme file then install theme.
(ii) Actual theme directory – Find style.css file is located in your actual theme directory folder.
(iii) watch this video – http://www.youtube.com/watch?v=FyexBFKjlHs
Method II:
(i) Copy actual theme directory folder
(ii) Go to soulmedic(wp-folder) -> wp-content -> themes -> paste copied theme directory folder
(iii) Go to Dashboard -> Appearance -> Themes -> Activate theme
Note: Sorry for the Late reply. We have a local Holiday on the past three days…!
Hello, I did purchase the SoulMedic theme for Wordpress, but when importing some error is happening and I can not import the images correctly, including the top banner images.
I tried to import the two forms: one click and import xml
I await contact. Thank you!
Hi.,
Those images will appear in the Theme Demo, but not in the Theme package. Because of some license issue, we have not included those images.
Kindly, import the attached xml file to import our demo content.
https://www.dropbox.com/s/q50o70cmn4vq0rm/soulmedic.wordpress.2014-10-06.xml?dl=0Note: Sorry for the Late reply. We have a local Holiday on the past three days…!
Not appear all pictures anyway.
Hi.,
You mean the icons in the titles “Advanced Technology”, “Healthcare Solutions”,”24/7 Availability” are not working? If yes, Kindly mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes . We will check the issue and offer you a solution to get rid of it ASAP!
Hi, I changed my Soulmedic page from http to secured ssl, https. Is it possible that some of its menus (in responsive mode no menu) don’t appear at all?
Hi…!
Kindly, mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Dear Customers,We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.
The products are not showing on the admin panel but if I go to the Products page, all the products was there.
Hi…
Go to the theme directory / framework / woocommerce / backup index.php file
Kindly, replace attached file and check it out.
https://www.dropbox.com/s/d5yaiwcb2ylz05x/index.php?dl=0There’s another bug on the product images, when I hover the image it’s showing 2 images. How can I fix that?
Here’s the code from firebug:
There’s another bug on the product images, when I hover the image it’s showing 2 images. How can I fix that?
Here’s the code from firebug:
Hi.,
If you add product gallery images like – refer product-gallery-img.png , it will display one image is normal view and another one image is while hover.
https://www.dropbox.com/s/c6jbt21qqpzzhwp/product-gallery-img.png?dl=0este tema es compatible con Interactive World Maps de codecayon???? necesito los dos, para decidir si comprarlos
Hi.,
Sorry, we have not tested our theme with any external plugins other than the plugins listed in the themeforest page.
este tema es compatible con Interactive World Maps de codecayon???? necesito los dos, para decidir si comprarlos
Hi, we installed theme and everything works great except product list in back office. We can add new products, they are displayed on the page, but there is nothing in product list from where we can edit them. The main line (all,published,draft,trash) is there, and it displays number of products but below products are not listed. We tray to deactivate all plugins – the same, we downgrade WP version to 3.9.1 – the same. Can you help please?
Hi….
Kindly, replace the attached file in the path wp-content/themes/soulmedic/framework/woocommerce/index.php to fix the issue.
https://www.dropbox.com/s/d5yaiwcb2ylz05x/index.php?dl=0Thx, it works now 
Hi.,
Let us know, if you find any issues in future.
Hi I need to display a calendar in a full width page, can you please tell me the short code for displaying calendar. I can display only in a widget and not in a page.
Hi…
Calendar shortcode is not available because the Calendar widget is the default wordpress widget.
If you want to use calendar shortcode ,plugins are available for this.
you can get those in the below link
https://wordpress.org/plugins/simple-shortcode-calendar/Hi…
Ok, how to display the calendar for Event Calendar Plugin, which is associated with this theme. I need to display the calendar as it is in your demo “Event” Page.
http://wedesignthemes.com/themes/index.php?theme=soulmedic (Event – Defaults)Hi…
Make sure you have made the settings shown in the attached screenshot.
https://www.dropbox.com/s/hgqgj5ewvu36ejo/events_page_settings.png?dl=0Hi I fixed that, my events everywhere widget doesn’t get displayed in my site. Can you please help me with it.
Hi Man
Ok thanks, i got it.Hi …
Hope you resolved the issue.
Let us know, if you find any issues in future.
I am interested in buying this theme but it seems like you have a large number of issues when I search through the comments. Are you planning on updating the theme any time soon to take care of these issues?
Thanks!
Hi….
We have already fixed our issues to maximum and updated our theme. Kindly, check it.
Why
tag is not working on the content?
Hi.,
By default wordpress does not allows br tag inside the content. Try the clear shortcode from the dividers in the shortcode builder.
If I add a shortcode on the content, the br tag doesn’t work. It will just continue in one line. The clear shortcode is different from the br tag.
Hi…
If you want to use
tag in content area , you have to create “br” shortcode.
(i) Go to wp-folder / wp-content / plugins / designthemes-core-features / shortcodes / shortcodes.php
(ii) Refer br-shortcode.png and use [dt_sc_br] shortcode for
(iii) If you face any difficulties, send your WordPress and FTP Login Credentials. We will customize it for you.
Hello,
I have a site (http://yovendofriendly.es/) in which the top menu is not showing right when I choose to have the social icons to the right. It seems the two columns are not distributing properly in the row.
Could you please help?
Thanks a lot You are providing a very good support!!!
Maria
Hi.,
Have you bought 2 licenses for the soulmedic theme to use it in 2 websites? If yes can you send us the purchase code of both licenses.
-115b2d40-e47f-4d4a-a767-a8fb9d7e36bd -20ecc77b-4567-4d36-91ee-f14447643306 Thanks
I solved the issue. Complementary plugin was missing. Thanks anyway.
Hi.,
Glad that you fixed the issue.
How can I change the rocket icon on the contact info? I already change it in shortcodes.php but it still showing the rocket icon.
Hi..!
Kindly, mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
Hi,
I Have a problem with the font of the theme, I can put as header any title that i want, what do I have to make it look like your demo theme?
Thanks
Hi…
Please be more specific about your issue with some screenshots or links, so that we can help you better.
We have problems when we build our principal menu:
I attached the video for check the problem: https://www.dropbox.com/s/dfsa2c8kfa4e4xz/soulmedic.mov?dl=0
I appreciate itm
Hi…!
Please mail us your site credentials (WP & FTP access login details) along with “Page URL” in which the issue occurs, via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
We send the access details… can you confirm to me that?
Hi…
Replied to your mail. Kindly check it now.
Sorry I don’t have any reply about my issue… can you help me?
Hi…
This problem occurs when a menu is sticky in mobile layouts .So we fixed this issue in responsive.css Note: Sorry for the Late reply. We have a local Holiday on the past three days…!
Ok – this is getting silly now… is this theme compatible with Wordpress 4.0?
I have found yet another issue. This time in the footer. Footer links in the footer columns do not work. They work fine below the columns (copyright / added text link / logo link), but in the footer columns the links are not working.
For example: In the footer column one, I have used the “recent news” widget – the link to the posts do not work. I tried several social media plugins – none of the links in those widgets worked. I thought it was an incompatibility issue with the chosen plugin so I used the “text” widget and inserted a link to the image I added via the text widget – those links don’t work.
I am awaiting an answer to the following issues / bugs….(not sure if they might all be related)
- Can’t choose a new header style from the “Buddha Admin panel” - Can’t disable icon box background color change (in the circle where the icon sits - Can’t select “post layout” on the blog page (it acts like there is a ”#” sign in the link when choosing a different option than the default) - Footer links (in the footer column widget areas) do not work.
I love the theme – but little things like this just get so annoying as it delays my productions.
I await your response.
Regards, Chad
Hi…!
Please mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
credentials sent.
Hi….
We have fixed all the issues. Please have a look. Regarding the footer cannot be edited, you have added some custom code at the footer. Kindly, remove that code and check it, so that the footer links will be working.
What’s going on? you fixed this issue for me – now it’s broke.again. Can’t change the header, nor can I change the footer. Saw someone else’s comment from a few hours ago that they are having the same issue.
I have the latest version (1.4) installed.
Hi!
Hope you had a great weekend
We tried to check the issue but the site is password protected. The details we have did not work. Send us all the updated details so that we can check the issue.
Regards., DesignThemes Support.
Found another little bug… I can’t select the “post layout” on the blog page…...
Hi…!
Please mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
I can not select a different header from the admin panel. I’ve seen that you fixed this issue with other users as well. I would rather you tell me how to fix this issue vs. you doing it one at a time. How do I fix this issue? Is there an update that will fix it?
Thanks in advance.
Hi…!
Please mail us your site credentials (WP & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
Hi I have purchased the theme today and installed in wordpress 4.0 i have few issues 1. shortcode builder not visible in visible mode 2. Blog and Footer column layout cant change 3. Although footer has 4 columns according to footer settings when i add widgets to it all show as a one column please help me to sort it out
Hi..!
Please mail us your site credentials (WP & FTP access login) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look on our end. Then we’ll help you get rid of it ASAP !!
Thanks…
hi thanks for reply. I have send my site details
Hi.,
You have not installed the “Design Core Themes plugin” which caused the issues. We have installed the plugin now. Kindly check it.
Hi
Thanks for the quick help… great support
but still few problems their.
1. Head design can’t change
2. Blog style can’t change
any ideas …where is the problem…
Hi…
Both issues has been fixed. Please have a look now…
If you like our theme and support .. Kindly rate our theme 5/5 stars
Thanks in Advance…
Hi Thanks again . yest it’s working now. Can you kindly tell me where was issue was? would it be effect it again if we upgrade the wordpress version in future?
Sure i ll rate your theme with 5 Stars..
oh.. i couldn’t find a place where i can rate your theme…
Hi…. The problem was with the js code. We have fixed it now. Also we will update this issue in next version. Thanks…
Hi….
Kindly, visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 .
Hoping for a 5 star rating from your end
