174 comments found.
Hello. I like the theme, but please prefix your functions in the next release. Function names like “send_message” are far too general and conflict with other poorly coded plugins, something like “kb_send_message” or something would be better.
Hi,
Thanks for sharing your experience with us. I have forwarded it to the theme author.
Regards,
Fahid
Hi, before purchasing I would like to know how the information is treated with your template. Are there any kind of KMS functionalities to list/edit/insert/delete each item or are should I write them directly in the Wordpress code? Or are the items taken directly from a DB (i.e. MySQL)? Thank you.
Hi,
This is a WordPress theme. You have no need to interact with code or database for the content management. It offers to add, delete and update posts and contents by a visual admin.
You can read more about WordPress here: https://wordpress.org/about/
Regards,
Fahid
Hi there,
I just bought your theme and I love it!
Quick question, is there a way to move the sidebar to the left-hand-side?
I want the side bar to be on the left throughout the whole website.
Many thanks
Hi,
Thanks for loving this theme 
Please create a support ticket and our support guy will help you to achieve this. (support related links are provided below)
Thanks & Regards
Visit our Support Site | How to get “Item Purchase Code”
That’s ok, I managed to figure this out for myself, by making changes to the php file. Thanks though.
Hi,
I am glad to know you have figured it out yourself.
Cheers!
Do you have any advice for creating a proper wiki using your theme, particularly enabling users to edit/create content? (plugins your theme is compatible with etc) thanks a lot
Hi,
Thanks for taking interest in this theme. But, sorry there is no such plugin or feature available.
Thanks & Regards
Hello and Hapy New Year! Is it possible the article of each category to appear in alphabetical order? Can you help me please ?
Thank You!
Hi,
Please create a ticket on our support site and our team will guide you.
Please also clarify in your ticket description that you need this on homepage or category archive page.
Regards
Hello, i just create a ticket with my question in your support site!. Thanks
Hi, we are looking at Knowledgebase themes and had some questions about the functionality of this one.
- Can you “pin” articles so they are always on top of the listing in a category? And/or can you manually sort the order of articles in a category?
- Can you require some articles to only be accessed if you are a registered user? Or at least just make everyone register before they can view any articles?
- Is there a print to pdf (or print friendly) option for articles, or how would you suggest to easily add this?
- Can you create custom fields to display within the article? For instance, we’d like to be able to put something like “Platform: Mac, PC, Linux”, “Software Requirements: RAM, CPU, OS version, etc etc” so that we can display in a block below the article.
- Along the same lines, can it allow attachments in articles, so we could have something like “Download version v1.16 update” or “Download User Manual” and have it link to a file we upload?
All those seem typical in support tools on sites, especially for a software or hardware tech company, so hopefully there’s ways to do it. Thanks! Rich
Hello Rich,
Thanks for taking interest in this theme.
1. You can mark an article sticky OR you can sort the articles by modifying their published date.
2. You can use a membership plugin to achieve that. https://wordpress.org/plugins/simple-membership/ http://chrislema.com/best-wordpress-membership-plugin-2014/
3. You can use a print to pdf plugin https://wordpress.org/plugins/pdf-print/https://wordpress.org/plugins/printfriendly/
4. You can use tags for this purpose or you can get this theme little customized to your needs. For customisation you can use services like https://studio.envato.com/explore/wordpress-customization or http://werkpress.com/ or https://codeable.io/
5.You can use an attachements plugin https://wordpress.org/plugins/attachments/ ( there may be other good ones )
WordPress is an open source platform with a huge community and I think there are various plugins out there that can help you achieve your goals.
Wish you luck in your project 
Regards
Saqib
Hi, 1. I have set the Homepage to display Featured News, 5 articles to display from 2 categories only. However this doesn’t seem to be working, as the homepage is displaying all posts, regardless the category, in chronologic order. How can this be fixed? 2. When clicking and opening a particular FAQ, it displays on the lower side some widgets which are normally displayed on the Homepage and should be displayed there only. How can this be fixed? Please note my site is not open to the public therefore I cannot share the link here. Thanks.
Hi,
Please copy this comment text and create a ticket on our support site and our team will guide you.
Regards
Just wanna ask if this template suits Wordpress 4.0 well?
Yes, The theme demo is using WordPress 4.0 now
Regards
Hi. Is there any way to increase the number of search results? It currently only displays 5. Alternatively is there any to add something to make users aware that there are more results as at the moment it looks like there are only 5.
Thanks
You can try changing that from “Settings > Reading > Blog pages show at most” on admin side.
Regards
Is there a way to change the image of the search header to a looping background video?
There is no default way to do that but this can be done by modifying the relate code.
For customization you can use services like http://studio.envato.com/explore/wordpress-customization or http://psdtohtmlwp.com/ or http://werkpress.com/ or https://codeable.io/
Regards
Hi,
Thanks for a great theme, we’re using it on our project, but I wonder if this is a theme functionality(but yeah pretty it is as we’re not using any plugin yet aside from the build-in ones), so my concern is how to I disable search query pretty url functionality?
what I mean is for example I do search for jhone doe, usually wordpress offer default query string like ?s=jhon+doe&other_string….. and in this case it redirected to pretty url and remove other_strings like search/jhon+doe/.
is there any way we can disable that functionality? thanks
Hi,
Yes it is possible to disable that but, PURCHASED tag is not being displayed with your name.
So, if your client purchased this theme then ask him for purchase code and use that to communicate with us on our support site.
Regards
Can the menu be replaced with one that is still responsive and allows more customizations? What plugin would you suggest for that?
Hi,
I have not tried any myself but I think you can use a mega menu plugin and that might suite your needs. an example plugin http://codecanyon.net/item/ubermenu-wordpress-mega-menu-plugin/154703
Regards
How do I customize the menu items (eg. when hovering the menu item the color should change from blue to orange)
I changed some settings to adjust the default color of the background and the text in the meantime:
.header-wrapper { background-color: #FFFFFF; width: 100%; height: auto; }
.main-nav div > ul > li a { color: #0E4480; }
Hi,
Please create a ticket on our support site and our team will guide you.
Regards
Says all of my purchase codes are invalid. Any guesses? I just bought them in September 2014
replied the same above
How do I make the menu sticky (stays on top when scrolling down)?
Hi,
Please create a ticket on our support site and our team will guide you.
Regards
Says all of my purchase codes are invalid. Any guesses? I just bought them in September 2014
It should not say that try to type in your purchase code manually.
if not then message me using email form on my profile page and I will forward your message to related support guy.
Regards
Hello, is it possible to create a page with an overview of categories?
Like in this theme: http://demo3.pressapps.co/knowledgepress/knowledge-base-4/
Regards
The following homepage variation http://inspirythemesdemo.com/knowledgebase/home-with-categories-and-articles/ does almost the same.
Regards
Yes, but how can i remove “featured articles” and “latest articles”?
So that i only have categories.
Regards
For that you can comment out the one line of code pointed in this screenshot http://screencast.com/t/73OPz6FQ
Regards
Great! Thanks a lot!
Regards
Hello, how i can tranlsate your theme ? I have already translated the .po files in Greek but i cant use it. Can you help me please?
Hi,
Follow this guide http://support.inspirythemes.com/knowledgebase/how-to-translate-your-theme-to-your-language/
Regards
Is it possible, that we can get on the home wiki site thumbnails of the article? We would like to show our visitors with a picture, what the article are about. And thats why we want some small pictures on the homesite for every article.
Can you programm this or send us the code, so that the homesite will user the article picture as an small picture before the articel.
Hi,
This can be achieved with some customization.
For customization you can use services like http://studio.envato.com/explore/wordpress-customization or http://psdtohtmlwp.com/ or http://werkpress.com/ or https://codeable.io/
Regards
Is it possible to create automatic sidebar navigation (Affix) like this http://getbootstrap.com/components/ based on the header tags?
No. there is no such feature in this theme.
Regards
when was the last time you updated this template? they will leave more updates? or will remain as RIP?
Hi, It was updated on 20 June 14 and I will keep it updated as long as it keep selling.
Regards
and since extention, or I can update my copy of the template
You can update your template http://support.inspirythemes.com/knowledgebase/better-way-to-update-wordpress-theme/
Ty
Dear Buyers,
Due to Eid al-Fitr our team will be on vacations from 28th July to 3rd August. During this time, replies for comments,tickets and messages will be postponed. We will resume our operations from 4th August.
Thanks & Regards