162 comments found.
Social icons are not showing in the footer of the theme please tell me how can I fix it
per sale question? 01.this theme can get approval google absences 01.can install Ads Manager plugin to web site i hope you reply me soon
I just bought this theme, but i cant install it. It says: Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Please help me
Hi,
Thank you for reaching out to us with your concern.
Please follow the instructions of this guide to resolve this issue you are experiencing: https://help.market.envato.com/hc/en-us/articles/202821510
Kindly let us know if you have any questions or need further assistance.
Regards
Hi,
Thank you for this theme:)
After importing the data and selecting the page: home-with-categories-and-articles/ I see that the categories section is empty.
Can you please let me know how to solve this problem.
Thanks & Regards,
Hi,
Thank you for reaching out to us.
I have tried replicating the issue on my side, but I could see the categories.
Please sign up at our support website and create a ticket and we will assist you further.
Thanks & Regards
Hello,
Thank you for your response. The display of categories works perfectly now 
However, when I try to import the inspiration-knowledgebase-child.zip theme, I get this message: “The parent theme could not be found. You will need to install the parent theme, inspiry-knowledgebase, before you can use this child theme.”
Knowing that at the level of the purchased file I only have these 2 files: - knowledge-base.zip - inspiry-knowledgebase-child.zip
Is the inspiry-knowledgebase file missing?
Thanks & Regards.
Hi,
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards
Very good work, I would like to buy it, but first I have a small question, can users register and publish?
Hi,
The mentioned feature is not yet available in the Knowledge Base WordPress theme.
Thanks & Regards
Hello, I just purchased the theme and I find two issues, the HTML5 Responsive FAQ pluggin doesn’t install, it says: Something went wrong with the plugin API. Also, when I try to find this: Important! For first time activation, you need to hit Options Reset to store your default options in the database and then hit Save All Changes (Under menu Appearance → TechDesk Options). I cannot find this last part. Could you lend me a hand with this, please? Thank you very much!
Hi,
We have to look into it thoroughly. So, please create a ticket at our support platform and we will be happy to assist.
Thanks & Regards
Hi There. theme looks great – a couple of questions (1) does the search bar on the front page search the blogs/articles? I’ve had a bad experience with bb in that the search only searches forum. (2) for search – is there anything built in so you can analyse the search terms? (3) are you able to have multiple ways to ‘like’ posts i.e. a heart as well? (4) is it possible to put a picture behind the ‘search bar’ heading on each page? thank you!
Hi,
Thanks for taking interest in this theme.
1. Yes, Search bar searches the blog articles.
2. Yes, It uses WordPress default search that can also be extended using search related plugins.
3. The way to like can customized.
4. Yes.
Regards
For any assistance after purchase, Register at our support site and ask your question over there.
Hi, I want to do something like a guide but, is there a way in this theme that only people who paid an account can see the articles?
Hi,
You can use a WordPress membership plugin with this theme to achieve your desired results.
Regards
Hello. I need an intranet that allows users to only view files, does not allow them to download files. I also need the intranet to allow a user to upload documents through a simple interface, not through code. Can that be in your theme?
Hi,
Yes, You can use WordPress plugins https://wordpress.org/plugins/ to extend the functionality of this theme and fulfill your requirements.
Regards
Does it support rtl? Arabic?
Yes, It supports RTL languages and It is translation ready.
Regards
rtl??
RTL is supported.
Can I upload 500 ~ 1000 articles/posts at once?
Yes, You can upload thousands of articles. Just make sure to have a hosting resources accordingly.
Regards
New theme update (August 2020) broke website.
Hi,
Latest update is properly tested but we did moved some plugin scope functionality out of the theme and into the plugin as per Envato’s latest requirements, Let me look into your website to resolve it for you.
You can message me directly using email form on my profile page http://themeforest.net/user/InspiryThemes and provide your website access.
Regards
Just check one thing, After updating theme, make sure to update required plugins by visiting Appearance → Install Plugins page.
Thank you for your response! The update crashed the website so badly, I had to manually restore the files via a backup. There was no option to even have the ability to update the required plugins. I shall contact you further via the link you provided.
Got your email and forwarded it to support team they will get in touch with you soon.
Regards
Hello,
Do you still concern and update this theme?
I see the updating time is 28 August 19, maybe it’s outdated with Wordpress and some plugins?
Hi,
Yes we are still maintaining this theme and current downloadable version has no known issues. So feel free to download and use.
Regards
Hi i have posted my query and i did not get any reply from your end .Can you please support me on my issue .
Hello,
All of your tickets were responded and resolved by our support team exactly 9 hours ago.
Please let us know if you need any further assistance.
Thanks & Regards
Hi i did not see any reply as i had register on your support system and i did not get any mail .can you please tell me where is the support reply.
Hi sir i m waiting from your reply i would like to know where is the location of your reply .
Hi its much long time i have been waiting from your reply .I have need supported .
Hello,
Please check out the responses from our support team in the following screenshots.
1st Ticket: https://jmp.sh/9yqRMM8
2nd Ticket: https://jmp.sh/5DSArr3
3rd Ticket: https://jmp.sh/Gct5y3A
If your email was functioning correctly then you would have received these replies in your inbox directly. So, please make sure to whitelist our support email which is support@inspirythemes.com so you don’t miss an email response from our end.
Please let me know if you have any other questions.
Thanks & Regards
Hi i did not any location Once i posted the query i need a path where i can see the answers .
Hi i need the location on your system where i can find the answers You can see here i did not find any thing
https://ibb.co/sKVP958also i did not get any email .for the answers
Hi i had check every thing i can not find the location where my answers in your support page .can you please help me i just need the location where your support team had replied .
Hi,
There is no section at the support platform, it is like the direct email support we are providing so our clients can reply directly from their inbox to us comfortabily.
Please check the screenshots and follow the instructions and let me know if you need any further assistance and I will be happy to help.
Thanks & Regards
Hi did not get any mail from your support team .Do you have any email address to reach you Directly .I have need the support .i m unable open the screen short links .
Hi,
Yes, you can email me at usman[at]inspirythemes.com.
Thanks
Hello,
I just replied back to your email received few minutes ago. I hope you have received my reply.
Thanks & Regards
Yes The best Template along with The Best Support Team .Thank you very much sir .
can we use this as main domain www.mydomain.com and use update it on blogpost like we usually? i think to disable blog feature and just use KB as blog. can we?
Hi,
Yes you can use it on your main domain.
This page in demo http://knowledgebase.inspirydemos.com/articles-list/ is basically a blog page.
Also all the articles on homepage are basically blog page articles http://knowledgebase.inspirydemos.com/home-with-categories-and-articles/
Now if you do not want to use blog then it is upto you, knowledge base’s search functionality will keep working on FAQs and Forum Topics.
Let me know if you have any further questions.
Thanks & Regards
how to update knowledge base article? using new post feature on wp right?
Yes, You can add/update articles from WordPress post creation interface.
Hi I have been using this beautiful theme for years. Will an amp support be added?
Hi,
Thanks for your feedback, We are planning an update in few weeks but amp is not part of our development tasks for now.
Regards
Hi, I am interested to purchase but may I know is it possible to have advanced search feature which can tick a few optins? Do I need to add on other plugin? Thanks
Hi,
Thank you for taking an interest in our product.
Unfortunately, the search feature you are looking for isn’t available in this product yet. It is in our list and will be added in one of the coming updates.
Best Regards
How to add your Custom Widgets? I don’t see in setting page
Hi,
Where you want to add custom widgets ? Please explain.
Regards
to sidebar…
Hi,
I have checked the issue on my end and I am not able to replicate any issue related to sidebars on my end.
Please email me at usman[at]inspirythemes.com your website’s login credentials of your website and I will check the problem.
Regards
Hi, I am wondering what is the timeline for adding a front end submission option to the theme?
Hi,
You mean front end submission for article ?
You can use a plugin with this theme to achieve this.
Regards
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