2267 comments found.
Hi-
Nice theme, I’m having trouble at the very first steps… I get this error when I try to install the required plugins: An error occurred while installing DesignThemes Core Shortcode Plugins: Download failed. A valid URL was not provided..
More… The installation process is starting. This process may take a while on some hosts, so please be patient.
Installing Plugin DesignThemes Core Shortcode Plugins (1/4) Downloading install package from /home/content/p3pnexwpnas05_data03/77/2312477/html/wp-content/themes/spalab-child/framework/plugins/designthemes-core-features.zip… Installing Plugin LayerSlider Responsive WordPress Slider Plugin (2/4)
I tried to follow along your video, but without sound, its very hard to watch and follow along.
Hi.,
If you are installing the plugin by activating the child theme, then first activate the parent theme and then install the plugins. Once all the plugins are installed, then activate the child theme again. Hope it is clear.
Regards., DesignThemes Support.
I am interested in purchasing this theme. Could you kindly send me screenshot of how your page builder looks?
Hi.,
Thank you for contacting us.
The page builder will look like this : https://www.dropbox.com/s/lvrenrss0jkf8bh/page_builder.png?dl=0
Regards., DesignThemes Support.
Hello,
I’ve another question with DT shortcodes.
I’m trying to add a link to open in the same window with the following code
[dt_sc_icon_box_with_image type =” type6” image_url=’http://balneariodearteixo.es/wp-content/uploads/2014/05/Foot-Massage-Reflexology-1500x530-filtered.jpg' image_alt=’’ image_title=’’ title=’Reflexología Podal’ link=’http://balneariodearteixo.es/destacados/reflexologia-podal/'
How I can add target _self in this code ?
Thanks in advance
BR
Thanks in advance
Hi.,
Remove target=’_blank’ in the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php line no: 1169 and 1172 in the function dt_sc_icon_box_with_image
Regards., DesignThemes Support.
Perfect, thanks again
Hi!
Thanks 
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
Great Theme!
1) Can you send the slider demo files? ( i sent request through your page as well with purchase code)
2) Is there a way to change the color of a background in the when setting up a column in the page builder?
Much Thanks!
Hi.,
Thank you for contacting us.
1) Sent the export file to your mail. Kindly, check it.
2) Sorry, we do not have that option in our theme.
Regards., DesignThemes Support.
Hi there. This is a great theme and I’m looking forward to working with it. I have a couple of queries that I hope you can help with:
1: How to increase size of logo when using “header4”?
2: There’s a space between main nav and sub nav, so the sub nav disappears when I roll off main nav item.
Look forward to hearing back – Thanks!
Hi.,
Thank you for contacting us.
1) There is no option to increase the size of the logo from backend. You need to edit the css code to increase the logo size.
2) Header type 4 option has a font awesome icon option and a short title below the menu items.
If those are left blank, this issue may occur. Just add font awesome icon class and
description as shown in the screenshot.
https://www.dropbox.com/s/0xzg8zgxmaa5ezc/font_awesome.png?dl=0Hi, My client purchased this theme and I am putting it together for him. A couple of questions please. I downloaded the dummy content but I did not see the procedures page anywhere. I need to see the structure of that page. Also on the sample home page under the Special Gifts section you have changed the H2 font to white. How did you do that without doing it globally? Thanks in advance.
Hi.,
Thank you for contacting us.
Kindly, confirm the purchase code, so that we can move forward.
Regards., DesignThemes Support.
Here you go: 9393c988-5d96-41e1-a4a0-a13950d6ac64
Hi.,
1) Attached the about us page shortcodes in the text file. Just create a new page and paste the contents in the text file in “Text” mode and check it.
https://www.dropbox.com/s/0pefehtwb0ysria/procudres.txt?dl=02) Since the h2 tag comes inside fullwidth-section div, the color is white. In the css you can see white color for fullwidth-section h2 tag.
Regards., DesignThemes Support.
Hi, As you can see here: http://belle-medspa.com/dev/ in the special gifts section of this page the H2 tag is not white. It is on a full width section div. On other question, I want to recreate one of the items from the Catalog Type III page. It is the II column with the pricing with the regular price crossed out and a discounted price showing. According to the source code it is the dt-sc-specials-list shortcode. I cannot find it in the list. Thanks.
Hi.,
Thanks for making contact.
1) Make sure you have used this shortcode for full width
[dt_sc_fullwidth_section parallax=”no” backgroundrepeat=”no-repeat” backgroundposition=”left top” paddingtop=”90” class=”skin-bg dark-bg gradient-bg” ]
[dt_sc_h2_title title=”Special Gifts & Cards” description=”Easy to give. Delicious to enjoy”]
[/dt_sc_fullwidth_section]
2) Attached the catalog type 3 page shortcodes in the text file. Just create a new page and paste the contents in the text file in “Text” mode and check it.
https://www.dropbox.com/s/zrbq9twp4kbband/catalog_type3.txt?dl=0Regards., DesignThemes Support.
Hi, I have another question, Is it possible to do this: http://belle-medspa.com/dev/wp-content/uploads/2014/11/screen.gif within the h2 shortcode. I tried a br tag but that did not work. Any other workarounds I could use? Thanks.
Hi.,
Paste the following code in Page editor “Text” mode.
Shortcode:
[dt_sc_h2_title title='Enter H2 Title <br /><h6>(French For "Beautiful Era")</h6>' description="Lorem ipsum dolor sit amet."]
Here you can’t add square bracket.
Regards., DesignThemes Support.
Hi, I tried that code and the result was this: http://belle-medspa.com/dev/test-2/. Can this be adjusted. Also is there a shortcode for the divider with the flower two lines on the side? Thanks.
Hi.,
1) Go to that page in the backend, go to text mode and remove the “pre” tag <!- pre> xxxx /pre-> inside the code, which makes the h1 title with background and flower lines to show in 2 lines.
2) We do not have shortcode for divider with the flower two lines on the side.
Regards., DesignThemes Support.
Hi, Another question/issue. If you view the site that I am developing at: http://belle-medspa.com/dev/ on a laptop, ipad or iphone the belle-medspa logo is very small. Smaller than on a desktop. I know it will scale for a smaller device but I think it is a bit smaller than it should be on smaller devices. Any ideas? Thanks.
Hi.,
We can’t see such issues in ipad and the logo size is normal as our demo site.
Regards., DesignThemes Support.
Hi there
I purchased this theme and it is lovely. I inspected the files which i download and notice there were no editable PSD files?
Thank you.
Hi.,
The theme package does not include PSD files.
Regards., DesignThemes Support.
Hi there I am not sure where to post here or if there is a support email i can send a private message?
When do you guys hope to add the PSD files to this theme, and if any other themes you have include the PSD files?
Thanks in advance.
Hi.,
No, we will not include PSD files to our themes.
Regards., DesignThemes Support.
Hi.,
Sorry, the psd files are included in the theme package. Kindly, check the screenshot below to find the path.
http://prntscr.com/56ijy1Regards., DesignThemes Support.
It seems you have not provided enough ICON BOX shortcodes for theme’s available icons. I found just a few like: “bell”, flag”... Where can I find these information?
Thanks
Hi.,
Icon box shortcodes uses font awesome icons. Refer the following link to see the available font awesome icons http://fortawesome.github.io/Font-Awesome/icons/
Regards., DesignThemes Support.
Hi,
I have a problem with the submenu of Header 4: When I pass the mouse over the menu and the submenu is displayed, do not let me down and submenu is hidden. Only happens with the Header 4.
What can I do?
Thanks!
There is a white space between the menu and the submenu. But in your demo there is no space:
Hi.,
Thank you for contacting us.
Header type 4 option has a font awesome icon option and a short title below the menu items. If those are left blank, this issue may occur. Just add font awesome icon class and description as shown in the screenshot.
https://www.dropbox.com/s/0xzg8zgxmaa5ezc/font_awesome.png?dl=0Regards., DesignThemes Support.
Thanks!! It’s worked
Hi.,
Thank You.
Let us know, if you find any issues in future.
Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever thanks in advance.
Regards., DesignThemes Support.
Hi!.,
We have noticed that you have provided us 4 star rating.
We have helped you resolve your issues and yet you have rated us low. Let us know what is the issue with us, so that we can resolve the problem.
Ratings play a major role in our profile, a bad rating affects all the theme and our whole profile.
Please revise the rating that you have done now. We are always ready to help you.
Regards., DesignThemes Support.
Hello,
Sorry, I did not realize that had qualified you, and I corrected as you can see. However I do not think that 4 star was bad. But I left it 5 stars because the design, customization and support was excellent.
Hi.,
Thanks for reverting the star rating.
These kinds of good appreciations really help and motivate us to perform well and deliver better service to customers
Regards., DesignThemes Support.
Hello, I have installed spalab and am very satisfied with the module. However I have the following issue: I have installed the social share icons on the pages and the posts. I have clicked the Facebook icon on my home page and the result is that it shares my site in the maintenance mode (which was the previous state of my website but of course deactivated before I tried the icon). If I share on Facebook via another pager post, it works fine. How can I fix this? www.eyalayala.com Thanks a lot Isabelle
Hi Isabelle.,
Facebook takes some time to update. Try going to this url https://developers.facebook.com/tools/debug/og/object/ and click on Fetch new information.
Regards., DesignThemes Support.
Hi, thank you for your info; I checked the url and everything seems OK. Nevertheless the Facebook button on my homepage still sends to the maintenance page. Maybe there is a way I can deactivate the social icons only on the home page and not on the other pages?
and I have another question: how do I add a link to my Facebook page at the top of the pages, just near the phone/e-mail data?
Thanks a lot
Isabelle
Hi.,
1) We checked by sharing from the home page and it is working fine. Kindly, check this link
https://www.facebook.com/itsmetester2) Add [social/] shortcode in Dashboard -> Spalab -> General -> Top.
Regards., DesignThemes Support.
Hi, 2) Thank you very much for your answer. But do I have to just copy-paste[social/] ? I did it and it does not work. Or do I have to add some > or < or else? I am not familiar with shortcodes… Thanks
and 1): is it normal that it is the logo that appears in the shared link and not the image on the page?
Hi.,
2) Please check you have enabled social icons options and whether you have added social icons or not.
Please refer the screenshot
https://www.dropbox.com/s/4f4qmzumo2itsxd/enable-social-icns.png?dl=0Regards., DesignThemes Support.
Hello;
Yes I have enabled the social icon. Now the icon does appear at the top but the link gives a 404 page.
Thank you for your help
Hi.,
Hope that the following screenshot will help you get a clear view.
https://www.dropbox.com/s/pg2kslj9816jgj2/social-link.png?dl=0Regards., DesignThemes Support.
Hi.,
Please check you have enabled social icons options and whether you have added social icons or not.
Please refer the screenshot
https://www.dropbox.com/s/4f4qmzumo2itsxd/enable-social-icns.png?dl=0Hi Isabelle.,
We didnt include option for hide blog meta values.
Any ways we will include this in our theme updates.
Regards., DesignThemes Support.
Can you send me the code for your page currently being used on your demo page at http://wedesignthemes.com/themes/dt-spalab/?
.
I’m also using the “Price Box 2” shortcode, but it is styled differently than your demo. The area with the price is not the same. http://www.parkavenuemarketing.com/spakinect/
Hi.,
1) You can import the demo data from Dashboard -> Spalab -> General -> Import Dummy Data ( Top right corner)
2) Use the pricing table “type 2” for the layout as shown in the demo. You have used type 1
Regards., DesignThemes Support.
Hi guys! Thanks for a great theme! I’m just setting up this theme locally, but I’m experiencing a small problem. I can’t find the necessary plugins when working on localhost. Can I get an url to them so I can download and import manually without using ftp?
Hi.,
Go to Dashboard / Appearance / Install plugins. Required and recommended plugins are listed. Install those plugins.
For reference watch this video – http://www.youtube.com/watch?v=HcNeCw93Ccs&list=UUdpQ_fRphrzi5Ltu-y_uPmg
Regards., DesignThemes Support.
Hi
We need a demo Slider with instalation info. Just sended an email to you.
Its important for us to get it ASAP.
Best Regards
Done by email, thank you
Hi!
Thanks Let us know, if you find any issues in future..
Regards., DesignThemes Support.
Can I create a landing page (ie. without menus) with your theme?
Hi.,
Thank you for contacting us.
This is not possible with our theme
Regards., DesignThemes Support.
hello,
I have a problem with the theme! I just installed it but when I go to the control panel theme is impossible to change the settings!
I commented !!
I reinstall the theme 3 times and even wordpress … I also clears the database of another and again.
Can you help me as soon as possible please!
Hi.,
Please help us have a better understanding on it by getting back with any screenshot like references. So that, we can check and will have a clear look at your end. Then we’ll help you get rid of it ASAP!
Regards., DesignThemes Support.
Hello,
hello, I send the dropbox link so you can see the print screen of what happens.
https://www.dropbox.com/s/6i113kxccbvjo8q/screen-1.jpg?dl=0 https://www.dropbox.com/s/fy3uiqeqien3ekk/screen-2.jpg?dl=0If you ever need to send me your acess codes afim I can give you the email.
Sincerely,
Nicolas
Hi Nicolas., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi Please Help I really like your design. I’m not really a WP person, but I spent three months learning things about WP and was able to do the theme up at UBeEMpowered.com. I thought I could simply utilize the theme you created but it’s a mess. I need to have my simple three page site up by Friday. I just wanted to take your demo site and add in my info, take away some pages and customize it from there. I’ve read the threads, and looked for videos… I’m coming out short and running out of time. Can you please help me just get the basic demo site up so I can start plugging in my work? Thank you in advance for any consideration you give. J
Hi.,
Thank you for contacting us.
We have attached our demo .xml file. So import our xml file to get our demo data.
https://www.dropbox.com/s/uhz96addgnaterg/spalab.wordpress.2014-11-04.xml?dl=0After importing you have to set menu -
Kindly, refer the attached screenshot.
https://www.dropbox.com/s/4c5nf6rsq22ayao/menu.png?dl=0Now you can get our demo data in our site , and you can customize now.
Regards., DesignThemes Support.
Thank you I apologize I do not see where to upload this. I told you, I’m not a WP person. I can only change the content once the theme is in place. May I send the info you need to get in and upload it? I would so appreciative.
I think I got it, but some things are said not to have imported.
Hi.,
Let us know what have not imported, so that we can send you those pages.
Regards., DesignThemes Support.
Dear Support,
Firstly, fantastic Theme.
I just recently purchased the Theme and have installed it along with the demo content. As a starting point I would like to have all the same content as your live demo including layer slider and photos.
There is currently issues with the Menu being too large and taking up a full page. Can you also please advise where I would get all the images in particular the layer slider.
Thanks in Advance,
Hi.,
Thank you for contacting us.
1) For Menu issues – Kindly, refer the attached screenshot to set menu.
https://www.dropbox.com/s/4c5nf6rsq22ayao/menu.png?dl=02) Import attached layer slider to get our demo slider.
https://www.dropbox.com/s/4w92c8d90hpke06/LayerSlider_Export_2014-10-25_at_10.17.35.zip?dl=0Regards., DesignThemes Support.
Nice support! I rated 5 stars for quick support!
Can you give me all picture on demo pages?
Email: volequyennx@gmail.com. Thanks!
And, give me Shop Pages demo! Thanks!
Hi.,
Kindly, import attached .xml file to get our shop page products.
https://www.dropbox.com/s/kumdfvzyejnovq4/spalab.wordpress.2014-11-11.xml?dl=0Regards., DesignThemes Support.
How can I disable PAGE TILLTE?
Thanks
Hi.,
Thank you for contacting us.
Kindly, refer the attached screenshot that will help you get a clear view.
https://www.dropbox.com/s/9zz2u11p5bxuvzt/page-title.png?dl=0Regards., DesignThemes Support.
great theme thanks!
How can I add your sliders on as samples? The ones in your live demo?
also I cannot get my videos to play in the revolution slider, even though auto play it set, neither in the preview or live site
http://www.muslimahwebdesign.co.uk/massagetherapyberksalso please csn you advise how to change the $ on the gift cards to £ even though I have changed the currency in the spa lab and woo commerce settings – many thanks
Hi.,
We can’t find any videos in your slider.
Regards., DesignThemes Support.
Hi.,
1) If you want to change currency in gift shortcode, Go to wp-folder / wp-content / plugins / designthemes-core-features / shortcodes / shortcodes.php and refer https://www.dropbox.com/s/8h6dtxnnq2j26yq/gift-currency-change.png?dl=02) If you want to change products currency , change woo-commerce settings
Regards., DesignThemes Support.
The current slider is supposed to be a video but it is not playing and no video plays in it. Here are the current video setting for the current slider:
the video is hosted on vimeo here:
https://vimeo.com/111448319I also exported a sample video from rev slider and that doesn’t play either. They are only displaying the poster image?
Please help with a resolve. Many thanks
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
ok thanks you I just submitted those details to you
Please can you help me with one more thing as I want to create the same system you have on appointments however I am getting this error:
contact-form-7 404 “Not Found”]
http://www.muslimahwebdesign.co.uk/massagetherapyberks/appointments/Thanks again
Hi.,
1) Kindly, check the revolution slider documentation regarding the video issue http://wedesignthemes.com/documentations/revolution/
2) Regarding the contact form issue. Just go to dashboard -> Contact. You can find the shortcodes of the contact forms available. Just copy and paste that shortcode in the appointment page to see the form.
Your admin details did not work.
Regards., DesignThemes Support.
