7062 comments found.
Hi i have open ticket support but it was 14 days a go a no answer, i can see here you give support faster, so here go my questions.
- how i control the opacity color on the background menu? – why i cross the mouse on the top bar the logo change the center position and when i out the mouse from the top bar the logo come to the correct position. – on the “about designer” page can you say the correct image size? – for the products images i need to know the best size image withouth lost quality.
“theme option” – “header elements” – ” Shopping Cart Icon” – i enable and insert PNG image 32×32 px and dont show ond the website
Hey Alfonso,
Sorry for the delay in getting back to you. We are dealing with an overload of request. The theme’s success is surely coming with that but we’re doing our best to improve the overall customer experience and support times by adding more staff to the team.
You support request just got replied, you should have an email on it. Feel free to get back to Adrian if you have more questions.
Cheers! Alexandra
Hello, this theme is compatible with WooCommerce Multilingual?
Hi, yes this theme is compatible with WooCommerce Multilingual.
Cheers, Romi.
Hi! We have a problem with viewing the blog option. The masonry effect is successful (size and shape) in Google Chrome. But in Safari auto size atop the outstanding image is lost. You can see it here: http://mimediolimon.es/ (see comparison of visualization chrome and safari)
Hi there,
I made a quick test and I can see what you mean. I have forwarded your note to our developers. Hopefully they can find the culprit and include a fix for it in the next update.
Cheers! Adrian.
I’ve filled out a support ticket but I also wanted to post here since I’m unable to build my site until my issues are resolved.
1. I get an Ajax Error when trying to create a slide in RevSlider 2. I uploaded dummy content but I’m unable to edit photos and categories. 3. I cannot load featured images/images to new products (trying to work around issues working with your dummy content. 4. Visual Builder just isn’t working 5. I cannot add or delete categories
I did not receive any errors when uploading theme, plugins, or dummy content.
I’m hoping that I’ll receive a response soon since these issues are preventing me from using this theme at all. Very disappointed.
Christine
Changelog for 3 January 15 update please!
I can’t seem to update Visual Composer. I get this:
An error occurred while updating WPBakery Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
How do I fix this?
Hi
I really love this theme, very compliments. Before to buy it, if it’s possible, i would ask some questions:
- in the single product page, it’s possible to add some widget in a widget area? - in the catalog page, it’s possible to set less columns for products? for exaple 3 or 4 colums
Thanks
Hello – So far very happy with theme!
2 issues that im having at the moment.
1. Envato Toolkit plugin doesnt seem to be allowing me to activate – It always says, begin activating plugin at the top of the page , and every time i click acitivate it the page just goes blank.
2. The Visual composer does not allow me to move elements inside rows , or from one row to another. When i click on the ” move ” arrows, the elemt expands in size but does not let me move it.
please advice..
Thanks!
Hello.
It’s great theme.. And Not to difficult
But not include PSD file I want change some design..
Could you send PSD file?
Thank you.
Fresh install of 4.1 and the theme is saying internal server error…
Hi i have open ticket support but it was 7 days a go a no answer, i can see here you give support faster, so here go my questions.
- how i control the opacity color on the background menu? - why i cross the mouse on the top bar the logo change the center position and when i out the mouse from the top bar the logo come to the correct position. - on the “about designer” page can you say the correct image size? - for the products images i need to know the best size image withouth lost quality.
“theme option” – “header elements” – ” Shopping Cart Icon” – i enable and insert PNG image 32×32 px and dont show ond the website
Hey Alfonso,
Sorry for the delay in getting back to you. We are dealing with an overload of request. The theme’s success is surely coming with that but we’re doing our best to improve the overall customer experience and support times by adding more staff to the team.
You support request just got replied, you should have an email on it. Feel free to get back to Adrian if you have more questions.
Cheers! Alexandra
Hi there! Still need support for my ticket #9782… Last response was on December 12! What’s going wrong?! 
By the way, what’s new for this last update on 3 January 2015? changelog?
Hi where is the update info 1-2.1 and why no show the update on Envato Toolkit
Hi guys
Just a couple of questions.
1.The Centered Logo / Split Navigation isn’t quite showing in the centre of the screen and is off to the left slightly. Here is an example of what I mean from the demo page. http://grab.by/DsFe
On my site it does the same but is a pointed triangle it shows more obvious that its not in the centre and doesn’t match up with the centre of my header titles.
Can you please look into this for a fix.
2. Does the theme work with custom fonts?
Cheers
I haven’t gotten a response to my question, so I’m posting again:
“Pre-sale Question I want to use this theme as an ecommerce site, and I really like the layout of the portfolio section, is it possible for it to link to categories instead of an actual portfolio?”
Please respond
Hello, i wonder if this theme accepts Sensei plugins for online courses. Thank You.
Hi there,
We haven’t tested with this plugin yet so regretfully I won’t be able to help you with an answer right away. I’ve added it to our list of plugins to test with.
Is there’s anything else you’d like to know about Shopkeeper?
Cheers! Radu.
Hello – getbowtied, Great looking theme. I have one question before purchasing.
If I look it says compatible with WPML. Does this mean it is fully integrated and are all styles working on the WPML plugin? I don’t see it in the demo so I am wondering as this is important for my shop and if I read the comments from other people I see that you guys were trying to get this completely approved or sg.
Hope to hear soon from you (with pos. feedback) so I can start building on this beautiful theme.
thanks
Hello – great looking theme,
Quick question.
On the Best Selling Demo page, Does the theme automatically generate the page/products based on best selling items ? or do you still have to manually design the page product by product?
thanks
Hi there,
Sure, the theme generates all the product pages automatically, as well as list of best selling products. You won’t have to manually design the pages. You can sure go to each page to add extra info where needed.
Is there anything else you’d like to know about Shopkeeper?
Cheers! Adrian.
Thanks for the reply.just to be sure i am refering to this page :http://themeforest.net/item/shopkeeper-responsive-wordpress-theme/full_screen_preview/9553045
I have 21 products that i would like to display in this format..
every month i change the 21 products… will the products on this page automatically adapt to my latest 21 products?
thanks again
You’re linking to the homepage of the demo: http://themeforest.net/item/shopkeeper-responsive-wordpress-theme/full_screen_preview/9553045 Remove the frame to copy the link to a specific page. I am assuming you were talking about the shop page? Can you please confirm that?
apologies , i am refering to this page : http://shopkeeper.getbowtied.com/home/v2-best-selling/
Hello team,
Thanks for the amazing theme! I have a question, its possible to change portfolio slug?
I man /portfolio-item/ to /myslug/
Its important for me.
Regards.
Hi there,
Regretfully not, it’s not possible at the moment, but I’ll submit it as a feature request.
Thank you for using Shopkeeper.
Cheers! Adrian.
Thanks Adrian. Waiting your good news.
This theme is amazing!!! I’m so in love with it which is why I’m really hoping that you’ll know if I can use multi-vendor type plugins with your theme? I know Woo has one but I was hoping you might have some insight into any plugin that you know would be compatible.
Thanks!
Hey Michael,
It’s good to hear you’re in love with Shopkeeper. Hope you can put it to good use. Regretfully we haven’t tested with such a plugin yet but it’s on our list. Wish I could be more helpful at the moment. Feel free to get back if there’s anything else you’d like to know about Shopkeeper.
Cheers! Adrian.