1685 comments found.
Please add this in the documentation
[dt_sc_address line1=”No: 58 A, East Madison St” line2=”Baltimore, MD, USA” /]
Hi.,
Ok we will add it in our next update. Thanks.
Regards., DesignThemes Support.
Shortcode [dt_sc_four_columns_portfolio showposts=”-1” categories=”26”]
Category Page wp-admin/edit-tags.php?action=edit&taxonomy=category&tag_ID=26&post_type=post
Result: Please add few portfolio items before using this shortcode
I already have 10 items and it is not working.
Hi.,
Let us know the page link in which you have the issue, along with your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
?
Hi.,
Enter the correct category id value. You do not have category id value of 26. Just hover the mouse on the category items and you can see the id value at the bottom from the url. Else click ‘edit’ link of the category and you can see the id value in the url section.
Regards., DesignThemes Support.
Yes I have, look the link. wp-admin/edit-tags.php?action=edit&taxonomy=category&tag_ID=26&post_type=post
Hi.,
The page link that you gave is the “Post Categories” wp-admin/edit-tags.php?action=edit&taxonomy=category&tag_ID=26&post_type=post
You need to use the “Portfolio category” id, since this shortcode is related to portfolio items and not posts.
[dt_sc_four_columns_portfolio showposts="-1" categories="26"]
Regards., DesignThemes Support.
Sorry, I didn’t found any portfolio category, what is the process?
ok, I found the portfolio, tks
Hi!.,
Glad that you fixed the issue.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Regards., DesignThemes Support.
[http://i.imgur.com/9UGaAcY.jpg]
I’m trying to post videos in a Gallery with stills of videos like above comments but when the user goes to the actual post I would like for the image not to show and just have the video instead. the only place the image would show is on the gallery of videos instead of a gray “video” image. Is there a way to do this?
Gallery [http://www.kmgweightlosschicago.com/portfolio_entries/diagnosis/]
Post
[http://www.kmgweightlosschicago.com/dt_portfolios/etiam-sit-amet-sa/]
Hi.,
Thank you for contacting us.
Sorry we do not have that option. We will consider it in future updates.
Regards., DesignThemes Support.
In the portfolio page I can’t click on the Post Layout in order to change it, If I click it brings me at the top of the page. AND How can i remove link icon from protfolios images? Is this a known bug or something is wrong with my configuration?
Hi.,
Thank you for contacting us.
1) Regarding portfolio post layout, just update our theme to the latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
2) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to remove the link in the portfolio images.
.portfolio .image-overlay .link { display: none; }
Regards., DesignThemes Support.
Hi, The Boxed layout is not working. When I set it to Boxed, navigate out of the theme option, go back, it automatically on Fullwidth. Is there any other settings? I’ve check the documentation… but no clue.
Thanks
Hi.,
Thank you for contacting us.
Please update our theme with latest version 1.7 to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) go to wp-content/plugins/ through ftp
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Solved!!! thanks
Hi!
Thanks 
Let us know, if you find any issues in future..
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hi, I was wondering if there is a way to remove the borders around the portraits of the doctors? Also if this is not possible can you tell me the short code to recreate the doctors page and simply insert my own pictures without the borders. I’m having difficulty finding this anywhere on the example site. Thank you!
Hi.,
Just add this css code in Dashboard > Soulmedic > Integration > Custom Css.
.dt-sc-team .image img { border: medium none; border-radius: unset; }
Regards., DesignThemes Support.
Thank you so much! Also do you have the code for my footer to match the footer in your example page with the Google Maps widget, recent blog post, etc?
Also just a general Wordpress question: How do I get my blog page to just be text posts and not have any featured image, or any images to go along with the post at all? I’d like to completely remove any sort of empty image thumbnail or option for an image completely. This will be a text only blog page. Thanks.
Hi.,
1) Use the footer widgets as shown in the screenshot in your site.
https://www.dropbox.com/s/uakofmm5z38gu44/dt_footer_widgets.png?dl=02) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to remove the social icons.
.header4 .dt-sc-social-icons { display: none; }
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
I definitely will be rating upon completion of the site. This far looking like 5 stars!
Last question was how can I get my blog posts to appear without a picture?
Hi.,
Kindly, follow the process to remove the placeholder from the posts.
1) Kindly, Get into your “wp-content/themes/tpl-blog.php”
2) Go to “Line-no:117”.
3) Refer the attached screenshot and make the changes as shown.
https://www.dropbox.com/s/qu1rj337xrm4gih/Remove_placeholder.png4) Upload the file, back to the sever.
5) And check the post, placeholder image will be removed.
Regards., DesignThemes Support.
Hi.,
Thank you for contacting us.
As we checked your site, we can’t see any issues in the social icons section of the header. They are linked properly and can be clicked. Kindly, check it.
Regards., DesignThemes Support.
i’m trying to make a line of font black, and it is showing up black on the computer, but not on mobile. are you able to help with this?
Hi.,
Let us know the page link in which you have the issue.
Regards., DesignThemes Support.
Hi.,
Please send screenshots of the page in mobile in which you have the issue, so that we can check the issue.
Regards., DesignThemes Support.
is there an email i can send to?
i am using the contact info (phone) shortcode in the footer. I would like to put 2 phone numbers using 1 phone icon. I have put a
tag to put the second phone number on a new line. Is it possible to add some padding left to the second line so it lines up with the phone number on the first line?
Hi.,
Try to add the tags to the front of the second phone number as shown in the screenshot.
https://www.dropbox.com/s/d6p3i22bnbnkmq3/nbsp_tag.jpg?dl=0Regards., DesignThemes Support.
Hi,
I am trying to update the favicon. Do I need to update a special file or follow a specific procedure?
Regards
Hi.,
Just upload a new icon from Dashboard > Soulmedic > General > Favicon > Custom Favicon > Upload. We have updated it from your dashboard. Kindly, check it now.
Regards., DesignThemes Support.
What is the correct CSS for making the “Mobile Logo” a little less wide ?
Currently the mobile version of the logo is bleeding a little into the mobile navigation button on the right.
===========
- turner2f
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
How about I send you a link to see the site.
You can use FireFox’s Firebug to see what the appropriate CSS is.
I’ll send you a private link to your CodeCanyon email
Hi.,
OK, we will reply to your mail.
Regards., DesignThemes Support.
Sent you a private email via CodeCanyon profile.
Hi.,
Replied to your mail. Please check it.
Regards., DesignThemes Support.
After I did the update my retina logo is under my normal logo.. How can I remove this? http://snag.gy/q2L0s.jpg < Image link
Hi.,
Thank you for contacting us.
We checked your site and it is looking fine. Kindly, check the attached screenshot.
https://www.dropbox.com/s/837v6xj17rgxygj/site.png?dl=0Regards., DesignThemes Support.
Hi,
I’ve tried to change the image for my post, but it is not possible to select a custom image. There is always the placehold image shown.
I tried to remove the lines, like you told in other comments
“else:?>
<?php”
But nothing changed.
How can I solve this problem?
Thanks for your help.
Regards
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
I am facing the same issue that user turner2f has (page 49)
When I replace the logo the new one appears on the “desktop” layout.
BUT…
the default logo (soul medic) still shows up on the ” mobile ” layout.
Hi.,
Thank you for contacting us.
Update the Retina logo from Buddha panel > General > Retina Logo, so that the mobile layout shows the retina logo.
Regards., DesignThemes Support.
Hi, the buddha panel does not want to any other files. It will attach from my media library (or my local PC), but it keeps the default one (Soulmedic).
See attached screenshot http://i.imgur.com/zo2Dlx0.png
Hi.,
Please confirm your purchase code and mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi,
In the testimonial_carousel, how to change the time to stay in one testimonial and move to the next one? The defaul is too fast and not possible to read long sentences. Is it also possible to put a link to “read more”?
Regards
Hi.,
Kindly, Take a look at the screenshot attached below to have a clear idea for changing Testimonial Carousel animation duration and to make it hold longer on quotes.
https://www.dropbox.com/s/8l9hoslkuydy9ao/Testimonial-carousel-duration.pngRegards., DesignThemes Support.
When I replace the logo the new one appears on the “desktop” layout.
BUT…
the default logo still shows up on the ” mobile ” layout.
The “mobile” layout seems to pull the logo from www.mywebsite.com/skin/images/logo.png
=======
- turner2f
RESOLVED.
Guess it was a cache issue.
Hi!., Glad that you fixed the issue.
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
the navigation on the mobile version of my site isn’t working properly. When you open up the second tier naviagion it isn’t letting the user scroll the navigation down. are you able to help with this?
Hi, I have a portofolio columns display problem, when i press 2 or more columns at the template page nothing happens – i already updated to the last version 1.6 and reinstalled the core features plugin after deleting the folder but nothing happened, pls help
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi,
Looking to purchase this theme. We own a pathology lab and require uploading patient reports on our website (about 50 reports per day). Need a site where my patient can login with a username and password and download his/ her medical reports. Does the theme support this function?
Hi.,
Thank you for contacting us.
No we do not have that option in our theme. We will consider it in future updates.
Regards., DesignThemes Support.
I want to left align an image and have a ul to to the right of that image where my text can wrap around the image as needed. However the fancy ul icons are should up on the left of my image instead of next to by list items. See screenshot. https://www.dropbox.com/s/cj424mb7q1j8lb2/Screenshot%202014-12-26%2018.06.52.png?dl=0
How can i fix this without adding columns.
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can satisfy your needs. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
![http://i.imgur.com/9UGaAcY.jpg]](http://i.imgur.com/9UGaAcY.jpg]){kind=link}
