Hello,

Glad to hear it works

For the Timeline view, yes we are working on it and it will be available in next update. Just to conform, the Timeline view will be available for Blog only.

Thanks,
Bob

Hello,

We have testimonials shortcode which you can use to show all testimonials on any page. Here is a sample page:
http://howes.thememount.com/testimonials/

Thanks,
Bob

Hello,

Here are our comment to your each question

On blog index page, how to get title text above image? rather than the image before the text?
- I strongly recommend you to do not edit core files and crate child theme to edit the output. Otherwise the file will be overwritten on theme update.

The code is in these files:

• content.php
• content-aside.php
• content-audio.php
• content-chat.php
• content-gallery.php
• content-image.php
• content-link.php
• content-none.php
• content-quote.php
• content-status.php

Each file is for each post format.

Also, how do I make the image link to the blog article?
- You will find code in the files given above.


Thanks,
Bob

EXCELLENT SUPPORT

Hello,

Thanks for your interest in our theme.

Here are our comments to your points:

1st point: While scrolling to the footer…
-This is an effect we added and not a bug.We developed it that way so it will look like footer is getting comeout from background. If you don’t like than you can disable it from Theme Options and it will become normal footer.

2nd point: While clicking on the green…
- Thanks for pointing this. This was a bug and we just solved it. We will release new update today so it will be available to all buyers.

Regards,
Bob

One more question sorry. Is there a way to remove the large quote icon next to the testimonial name? Not the first one next to the actual quote, but the larger one next to who wrote the testimonial. Thank you.

I will submit a ticket. I have another issue.

Yes, ticket is great for communication.

Yes please create a new ticket on our support system ( http://support.thememount.com/ ) and we will send you login details.

Thanks, Bob

That should not happen. Can you please send us your site URL and admin login details via our support ticket system ( http://support.thememount.com/ ) so we can check directly on your site.

Bob

Oh I found out how to do it via the Theme panel. Will give it a go. Thanks for all your help!

Hello,

We are using WordPress menu system. You can find the menu in Admin > Appearance > Menus section. The default menu name is “Main Menu”. Just edit it.

Thanks,
Bob

Hey thanks for the response. I think I should have been a little more detailed in my question. I have edited my menu but when I add another page to the menu it is only added as a “page” not a “custom” menu item. The custom menu items will allow me to enter the URL with the item ID to keep the page as a single scrolling site. The URL space is not available when I add a regular page to the menu. Can you tell me how to add a “custom” menu item that will allow me to enter a URL. Thanks so much!

Hello,

You can add custom menu easily. This is WordPress feature. Just go to Appearance > Menus and expand the Links section and add details. This will create custom menu with any link.

See this screeenshot for more details:

Thanks,
Bob

Hello,

We are checking this and will provide you update on this.

Thanks,
Bob

Yes child theme supports all footer widgets. You can customize footer widgets by copying footer.php and customize it yourself.

Thanks,
Bob

Hello,

This changes is very big and you need to do some HTML changes too.

First, you need to create child theme to make same HTML structure as the link. Please study our theme files like header.php, functions.php and inc/tools.php for more details. Develop same structure as the link.

Than, You need to design the menu and sidemenu effect via CSS/JS code.

Please note that this is custom work and also a very big work so you must do it yourself.

Thanks, Bob

Hello,

Thanks for your interest in our theme. Please contact us via our support system ( http://support.thememount.com/ ) so we can send you login details for our demo site.

Thanks,
Bob

Hello,

You can set breakpoint to higher than 1200px (we need to customize some theme options for this) and you will get the responsive menu always.

For other effects like the vertical menu, white overlay box etc will not happen directly but you can do it if you know CSS/HTML. You must do it yourself as it is big customize work.

Thanks,
Bob

I know html and css, but not good in responsive, can i able to make it

Hello,

You can do this by creating a child theme but this is a big work and you must do it yourself.

Thanks,
Bob

Yes you can do this but you must know CSS/HTML for this. Also you can contact us via our support system at http://support.thememount.com/ so we can guide you more on this.

Thanks,
Bob

Hello,

Here are our answers to your each points:

1) Floating Header- We don’t find any widget to show. Please add some widgets by going to Admin > Appearance > Widgets and add widgets in “Floating Header Widgets ” area…I don’t want floating Header to show on the site…how do I disable it?
- You can disable it by going to Admin > Appearance > Theme Options > Floating Bar Settings and select NO in “Show Floating Bar” option. This will remove Floating Bar from your site.

2) I got an email saying new update available..how can install it without it affecting my website
- Here are steps to update the theme:
http://howes.thememount.com/documentation/faq.html#faq-2

3) I added meta to the footer widget area but i don’t want ’’Entries RSS, Comments RSS and WordPress.org to show on the website..how can I disable it.
- The meta widget is designed to show the links that you don’t want. There is no option to remove it and it is core widget. But you can create a custom menu (via Appearance > Menus section) and add it with “Custom Menu” widget.

4) I want to add social media icon to site but can’t figure out to go about it Thanks
- Just add links of your social site in Appearance > Theme Options > Social Links section. The link will appear in the Topbar area. Also if you want to show the social links somewhere on page or widgets than put [thememount-social-links] shortcode.

Thanks,
Bob

any answer?

Yes we are working on it and will provide you update on this.

Bob

Hello,

We developed this option and it will be available in our next update (v6.0). Currently the update is under review of ThemeForest and it will be approved soon.

Thanks,
Bob

any answer

That should not happen. Also we tested this on our site and it’s working perfectly. Please create ticket on our support ticket system ( http://support.thememount.com/ ) with your site URL and admin login details so we can check directly on your site.

Thanks,
Bob

Yes sure. We will add it in our next update.

Bob

Hello,

We checked and found that the “Visual Composer” plugin has some problem with Caption so it’s not working. So we are checking with Visual Composer developer for this and solve it.

Meanwhile you can use an external plugin like this:
https://wordpress.org/plugins/simple-responsive-slider/

This plugin will generate Nivo Slider with caption. Also if it cuts the caption text than please put this in Theme Options > Custom Code > CSS Code box:
.rslides_container .caption{ bottom: 0px !important; }

Thanks,
Bob

Thanks Team for your quick support. I really love your support. I will look forward for the reply from visual composer developer. Also I just found a issue, in the home page, when i first opens the website, in the home page banner the text is breaking, then i have to reload the website to solve it, is there any solution for this, please check the screenshot http://socioengine.com/homeissue.jpg

Hello,

Please create a ticket on our support system ( http://support.thememount.com/ ) and send us your site URL with admin login details so we can check directly in admin section.

Thanks,
Bob

Hello,

Currently we see you changed your theme so we cannot see the page on the link. You can send us your site URL and admin login details via our support system at http://support.thememount.com/ so we our team can guide you perfectly.

Also we are on vacation till tomorrow so we may be delay to reply you.

Thanks,
Bob