992 comments found.
Pre-Purchase question:
Do you ever plan on releasing this with a video header? If I wanted one would it be possible to simply use a shortcode for a 3rd party full width video player? I guess my question is if your slider is a page/post option or not? if it is, then whatever content I feel like putting on the page/post the very first content would be right up against the menu? Or no?
Beautiful theme!
Hi.,
This option is not available in our current version. So we will consider this in our theme updates.
Regards., DesignThemes Support.
Hello,
I am using the [dt_sc_toggle_framed] and am having spacing issues. I can’t get a single space to work using a break tag or just pressing enter once. They all run onto the same line if I use enter once. If I use twice then it starts a new paragraph so there is too large of a space. How do I resolve this?
Hi.,
Thank you for contacting us.
Instead of
<br />tag you can use our dividers shortcodes in shortcode builder.
Regards., DesignThemes Support.
None of these shortcodes create a single space line for me though. They all create new paragraph spaces when I try them within the toggle feature.
Hi.,
Please try the shortcode [dt_sc_hr_invisible /]
Regards., DesignThemes Support.
Dear Designthemes,
Is it possible to have two shops on one website where the products in both shops are the same but the categories and subcategories will be different.
I would like customers to be able to navigate via brands in one shop page and navigate via type of product in the other shop page.
Thank you for your amazing support so far!
Jiri
Hi Jiri.,
Thank you for contacting us.
You can show multiple products in a category by slug. Ex shortcode – [product_category category=”appliances”] For reference – http://docs.woothemes.com/document/woocommerce-shortcodes/
Regards., DesignThemes Support.
Hi, I want to purchase this theme but I want to know if it works on Spanish language. Thanks !!
Hi.,
Thank you for contacting us.
Yes., our theme supports multilanguage and it is supported by WPML plugin.
Regards., DesignThemes Support.
Hi guys,
I want to buy this theme but I want to know in advance about the payment method? Is that using paypal or what else?
Moreover, if i want to change it by not using any payment method. For example, user can buy and add to cart as normal but they dont need to put the payment there because we want to get money from cash on delivery? is there such kind of setting in this theme?
Thanks
Hi.,
Thank you for contacting us.
We are using woocommerce plugin for the shop and payments. The woocommerce plugin has the following payment options,
1) Paypal 2 Direct Bank Transfer 3) Cash on Delivery 4) Cheque Payment.
Regards., DesignThemes Support.
Second Question: Can I change the links in the “Team” area on that same page to add email? Thanks!
Hi.,
1) We have fixed the issue. Kindly, check now!
2) Sorry we do not have that option. We will consider it in future updates.
Regards., DesignThemes Support.
Hello, I have updated the theme in appearance options tab “layout & BG” I was no longer the “Boxed Layout BG Background”
How to find this option.
thank you
iliasma
Hi iliasma.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hello , I was actually in full width mode “Select Layout” Thank you for your help.
Hi.,
Thanks 
.,
Regards., DesignThemes Support.
Woocommerce filter by price widget doesn’t work on my shop page. Any other widgets work fine. What could be a problem?
I have also noticed that when I set my shop page as main page in woocommerce-settings-products than price filter appears but than layerslider disappears. So how to make them work together?
Hi.,
Please confirm your purchase code and mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Dear Customers,
We will be on Holiday for Next 4 Days (15 Jan 2015 to 18 Jan 2015) due to local festival season. Team will be back on Monday (19 Jan 2015). Kindly expect a delayed response to your email’s and tickets. Thank you Very Much for Understanding…!
Regards., DesignThemes Support.
Hello. Please help me with translations this theme in russian. I have tried to do this using Codestyling Localization but when I try to add new language to this theme I see that russian is simply missing. When I go to my wp-content\themes\kidszone\languages default.po file I make some necessary changes (current language-to unknown language) and upload it but I see no changes.
Hi.,
Thank you for contacting us.
Follow the below steps to translate the theme.
a) You can find the default.po file in the themes folder itself. Get into this path wp-content/themes/kidszone/languages and you can find the default.po file.
b) If you are running a multi language site, you need to install the wpml plugin.
c) Or if you are running a single language site other than english. Say for example if you are running German site only. Go to wp-config.php and change the language code as define(‘WPLANG’, ‘de_DE’);
d) Then rename the file default.po to de_DE.po and open the file with a poeditor and you can translate all the texts from our theme.
e) Finally you will get the mo file there. Uploading that mo file the site will be fully translated to german.
Regards., DesignThemes Support.
I purchased kid zone theme with the sole intent of using the layer slider. Only to find out that I need to purchase the license for the pictures. Would you send me the link to purchase the pictures please?
Hi.,
Thank you for contacting us.
Please check the text file to find the purchase links of the kidszone images.
https://www.dropbox.com/s/b138bh84fjx5ysb/dt_kidszone_images-url.txt?dl=0Regards., DesignThemes Support.
When I had installed the last update, my style.css in muy child theme it’s no working well. What can I do to solve this problem?
Hi.,
Thank you for contacting us.
Make sure you followed the steps in this link for creating the child theme
http://codex.wordpress.org/Child_ThemesRegards., DesignThemes Support.
I will read this, but my web was working properly for many months before the last update of the theme, then I do not think this could be the problem because the child theme worked fine before .
Hi.,
Let us know the exact issue that you are facing with the child theme with some screenshots so that we can help you better.
Regards., DesignThemes Support.
The issue is that after installing the latest update of the subject, my child theme style.css is not recognized, but before the upgrade had no problem with that, i do not know how to explain it better , sorry , I can not show by screenshot because I lost all my changes , the truth , I have not lost it because I have my files , but the problem is tha it does not apply the theme style.css of my child theme.
Hi.,
Which css is exactly not working for you? We checked your site and it seems to be working fine.
Regards., DesignThemes Support.
Hi, I have been trying to add video on my website. I keep getting the following message:
“Image cannot be loaded. Make sure the path is correct and image exist.”.
Please help
Hi.,
Kindly, mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes and the page link in which you have the issue, so that we will check the issue.
Regards., DesignThemes Support.
Hi I have used this theme, everything was perfect but home page slider stopped appearing… when u select “yes” from “slider option” and pick your slider and publish the page .. after saving it automatically changed to “no”.. unable to see my slider on home page…plz help
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
how to update theme ? and to get backup file of current configurations ?
Hi.,
1) Kindly, follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
2) The changes that you have done in buddha panel will not be changed after the update. For security purpose you can have the backup created from Buddha Panel > Backup.
Regards., DesignThemes Support.
Hello,
I need support for my website.
When I search product using product search widget, the result appear such as blog results, not as product results.
Hi.,
You have used the default Search widget in the home page. Just use the “Woocommerce Search Products” widgets as we added in your home page sidebar to get the product search results.
Regards., DesignThemes Support.
For some reason in this theme all buttons are being right aligned for me. This includes application to widget buttons that I need to change. You can see on the homepage here https://www.tinychefs.com/ – the newsletter widget I have installed is right aligned and all additional pages within have the same thing occurring. How can I control this to get it centered?
Hi.,
Try adding this css code in Dashboard > Kidszone > Integration > Custom Css.
input[type="submit"], button, input[type="button"] { float: none; }
Regards., DesignThemes Support.
Your assistance getting things all set on the desktop version was brilliant but I just checked the site on an iphone and something is terribly awry. Nothing is displaying correctly. Can you please investigate using the information I sent previously? Thanks in advance.
Also – widgets are not showing up in the forum page sidebar. What am I doing wrong there???? Thanks!
Hi.,
1) We checked your mobile page and it seems to be working fine. Kindly, send us some screenshots of your issue.
2) Regarding the forum sidebar we tried to access your admin area, but it keeps on sending us to the home page. Please check that and get back to us.
Regards., DesignThemes Support.
Hi – I have not made any changes the would prevent you from accessing the site. Are you sure you are at the right one? (the Montessori school?) Because the mobile issues are still there….I cannot upload images here so how do I send the screenshots? Thanks!
Hi.,
We checked this domain and it is working fine. Replaced the domain name with yourdomain.com. Please send screenshots in dropbox links.
http://staging8.yourdomain.com/Regards., DesignThemes Support.
Hi.,
Can you please disable the external plugins, other than the theme recommended plugins and check the issue.
Regards., DesignThemes Support.
Tried it and the problems persisted. 
Hi!.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
again??
please also note, the screen shots are from the home page. On every internal page the theme is simply not at all responsive. And the logo reverts back to the Kid Zone one. Among other issues.
Hi.,
Please check the site in mobile now and it seems the issue is resolved. The problem is from the external plugins. We are now able to see the responsive site without any issues in mobile. To change the logo in mobile, just upload the retina logo from Buddha Panel > General > Retina Logo.
Regards., DesignThemes Support.
Thank you. And what about the widget area not displaying on the /forums/ page?
Hi.,
We have fixed the Forum page sidebar issue. Kindly, check now!
http://staging8.lakeshoremontessori.com/forums/Also in the widgets, put your widgets inside “bbpress forum sidebar” container for forum pages.
Regards., DesignThemes Support.
Thank you! Another example of DT’s EXCELLENT customer service. To anyone considering purchasing : their work is terrific and very easy to customize to your needs, and the support is prompt when help is needed. I am so impressed I am about to purchase another DT theme for a different site.
Hello, I hope you enjoyed your vacation! While you were gone I pushed this site from the staging copy to live and the mobile issue returned. It is not the plug-ins because I reactivated all of them after you fixed last time and the staging copy displayed just fine on a smart phone – it still does. The live site should be an exact replica but for some reason it does not display correctly. What did you guys do to fix this issue last time at the staging copy? Thanks!!!!
Hi.,
Just try disabling all of your external plugins in your LIVE site and check the issue. It should be fixed and re-enable the plugins one by one to find out the problematic plugin.
Regards., DesignThemes Support.
I did and nothing changed – it is not a plug in issue because the live site has the SAME plug ins as the staging site and it displays just fine at the staging site.
Hi.,
Kindly, mail your WordPress and FTP Login Credentials of your LIVE site through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
done. thank you :))
Any update
Hi LissH.,
We have asked for both FTP and Admin details. You have sent only the admin details. Please send us the ftp details as well, so that we can check it.
Regards., DesignThemes Support.
Hi, please check it www.eventpash.com i unable to change the background colour of gallery, please help me to shortout this problem
Hi.,
Thank you for contacting us.
You mean to change the background of the images? If yes, then it is am image and comes from this path http://eventpash.com/wp-content/themes/kidszone/skins/orange/images/shape-three.png. Kindly change the image as per your needs.
Regards., DesignThemes Support.
Thanks for reply i want to remove yellow colour which comes background in gallary images on www.eventpash.com and want to add black backround. how to change it !!
Hi.,
You mean to change the background as shown in the screenshot? If yes, then it is am image and comes from this path http://eventpash.com/wp-content/themes/kidszone/skins/orange/images/shape-three.png. Kindly change the image as per your needs.
Refer : https://www.dropbox.com/s/dnkx593nnrxynsx/image_bg.png?dl=0
Regards., DesignThemes Support.
Hi – One last question (I hope). I used Buddha Panel to create a widget area for my blog archives page (which has template one column with right sidebar), then used the widget creation page to add the widget I wanted…but it does not show up on the page. Can you tell me what I am doing wrong? Thank you!!!!
Hi.,
We have fixed the issue. The problem is that you have blog page from Dashboard > Settings > Readings > Front page displays > Posts page. So that the settings from the blog template did not work. Now we have removed that from your settings page, so that the blog template settings works. Kindly, check it now.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Perfect! Thank you so much! I will definitely provide a 5 star rating – your support has been amazing!
Hi.,
Thank you for the rating.
These kinds of good rating and appreciations really help and motivate us to perform well and deliver better service to customers forever.
Let us know, if you find any issues in future.
Regards., DesignThemes Support.
One quick tip for you guys about the pullquote shortcode : the closing quotation mark should be at the end of the quote, not after the name of the person cited. A site for a school should have perfect grammar and punctuation, right?
Hi.,
Thank you for the suggestion. We will update it in the next update.
Regards., DesignThemes Support.
