1380 comments found.
Hello! This is a consultation pre purchase… I finish of registering with my personal information but the web site that I will realize with this beautiful theme, will be for my client in Venezuela. I would wish that the license of use and the purchase registered addressed to them… My question is: Must I realize a new subscription addressed to my client?
Thank you very much for your help!
Hi,
I am not sure about what do you mean “Must I realize a new subscription addressed to my client?”. But basically 1 regular license can be used for 1 website.
Can I hide values in “post_detail” (date, author, etc.) In the view page/ blog and single post? Thank You.
Hi,
Open Theme Setting > Script > Custom CSS add
.post_detail
{
display: none;
}
Hi, where can I find the number of posts to show in the blog page? I would like a paging 5/6 every post. Thank You.
Sorry! “Reading Settings” TnKS
Ok 
Unable to make main menu transparent like shown in live preview. Please suggest
Hi,
Did check check an option “Make Menu Transparent” in page option? http://themes.themegoods2.com/altair_doc/general-page-options/Hello, This is a pre-sale question.
I love this theme and I’m interested in buying but I’m wondering… will it support woocommerce in the nearest future?
Thank you.
Hi,
It’s support Woocommerce by functional. However I think you have to edit theme CSS to make it displays beautifully with theme.
Hi there I was wondering whether it is possible to have more than one menu. I want to have a header and footer menu with sub items. Is there an easy way to do this with a plugin or with a slight alteration in the theme’s code? Thanks
Hi,
Sorry theme support 1 menu location. To add another menu, some plugin might help you add that and you can find plugin from Google too.
hello there!can you suggest me which is the best size for the pictures on the fullwidth slider in homepage?
Please login with your purchased account.
done 
Thank you. I recommend image at 1024px resolution.
Hi, the font in my CAPTCHA is white and cant see a thing on the white background. WHere do I change this? Thanks
Hi,
Provide URL of page which has issue please.
Sorry, this issue has changed since update. The contact us from only works within a contact us page template from theme settings and not when shortcode inserted into textbox with the “page builder”
Hi, can I have a paging for testimonials? I can show testimonials in a page one after the other? Thank You.
Why shorthcode [tg_testimonial columns=”2” items=”6”] does not work? TnK
Hi,
1. Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers.
2. Please make sure you enter shortcode in HTML mode of visual editor.
Hi, nice and elegant. what this theme badly needs is google places search enabled(for pickup/destination selection) custom form building for home .. like e.g. Car booking
Just to update everybody on the support received so far…
This is my 5th message, I have to wait on average 1 full day – 24 hour period for a response. The response is one, maybe two lines of generic words, no actual help.
I’ve also sent an email 17 hours ago, no response.
Now I’m aware of all the support restrictions but im actually having theme issues where it’s actual bugs with the theme, if my issues is not resolved within the next 24 hours I’ll be requesting a full refund.
Bugs - LOGO – no matter what you try the logo is either too big or too small. CONTACT PAGE – footer sits halfway up the contact page in full screen mode, covers contact form and looks unprofessional.
There are several issues with the theme that I’ve not mentioned as I’ve had to find workarounds myself. I’ve paid $50 of my hard earned cash for a theme I’m basically having to fix as I go along. No support, just points to documentation or asks for url – which is stupid as when building a website 99% of people won’t out it live until it is complete.
I didn’t want to write all this but maybe this will either resolve my issue or get me a refund, whichever happens, if my problems are fixed within 24 hours I’ll post a comment here if they’re not and you don’t see another comment from me then consider waiting until these bugs are rectified before purchasing.
I am sorry. Your describe the issue abiut logo which is ONLY you had and so does contactt page. That why i asked you to provide url of page which has issue.
But dont want to provide then how can i help the issue and i cant see and also cant produce?
Also you mentioned, theme works and then 5 minutes refresh, not working. For me it doesnt seem to like theme issue but your browser or server issue. But again if you can see the live site then i can tell you whats the problem.
There are 360+ customers sites dont have the issue you mentioned. Also you can try to contact tf for refund but please read carefully about refund policy since theme is working as you can see on demo site and other customers sites.
PS. This is weekend, sunday and 17 hours from last email during weekend is normal.
Also i checked and your last email is 7 hours ago, NOT 17 as you mentioned.
How can i change date from months to hours
Hi,
Sorry currently all tour items date is days based.
Furthermore, I’m still having an issue with the logo. Any logo I upload either breaks the slideshow or takes up the whole screen.
I’ll be clear on this – I want the same (condiment) font but instead of Altair I’d like my business name, simple request. I’ve tried using font builders and no matter if it’s PNG or I try to use a different size, the problem still happens.
I’d appreciate if you could show a little urgency with this as its a theme issue and it’s the only thing slowing my progress, thanks.
Ps – beautiful theme by the way!!
Hi,
Provide URL of page which has issue please.
Hi,
I can’t provide you with that because I’ve took measures to prevent Google indexing my website and I would prefer not to share it out in the public here.
Do you have an email I can contact you on?
I have two issues, that’s all.
Thanks
Provide URL of your site and Wordpress, FTP accounts using my profile form mail please http://themeforest.net/user/ThemeGoods
hi.thanks. I bought this theme. I cannot find tabs of short cords. Where can I find it. plz let me know.
Hi,
Here is instruction http://themes.themegoods2.com/altair_doc/tab-shortcode/
how can i add more tour date?
HI,
Sorry currently tour item support only 1 date option.
Hey,
Can I get some support please, nothing works on the theme and I’ve just bought it.
I imported demo settings, worked fine, left it 5 minutes refreshed the homepage and it wiped all the demo content.
The homepage slider shows up on my laptop but not my iPad and using my iPad I seem to be able to scroll all the way to the right into lots of white space.
I tried to change my logo, refreshed page, cleared cache and nothing.
I am very competent but I’m struggling to find a way to make this theme function with the basics.
Hi,
Provide URL of your site please. You can also access online documentation here http://themes.themegoods2.com/altair_doc
Hi,
Can you put field on Theme Setting > Contact, for update text such as Address, Leave a message? http://themes.themegoods2.com/altair/contact-us/
Thank you. 
Hi,
Yes you can also add “Message” field to contact form there.
Sorry, I mean, make option to update text Address and Leave a message on contact page, as we need to edit theme files if want to change it. 
You can change text using po translation file. Here is instruction http://themes.themegoods2.com/altair_doc/translation/
How can i display the number first and the currency at the end on all pages and posts?? I ‘ve modified ( $tour_price_display = ‘ ’.number_format($tour_price).$tour_price_currency.’ ’; ) on the single-tour-f.php and all the tour pages but I still have $32 instead of 32 $... and would like also to have a space between the number and the currency
http://beteltravel.ro/Thank You!
Hi,
You have to edit PHP code which is required very good knowledge of coding. Otherwise you will break overall function.
For example on single-tour-f.php you have to edit PHP code related to $tour_price_currency and $tour_price variables.
For example at line 61 change from$tour_price_display = $tour_price_currency.number_format($tour_price);
to
$tour_price_display = number_format($tour_price).' '.$tour_price_currency;
Hi,
Can I put in my own search form above the fold in front of the main image of the site? So the image in the background with custom html search box in front?
Thanks
Hi,
Currently It doesn’t support that. I will consider to add it into the future if there are many requests from customers.
Okay thanks!
Hi there
im using shortcode Accordion at tours but not working well with parallax backround please check,..
http://goo.gl/YBRyx6 tell me how to fixit,.. thanksHi,
Currently accordion is not working with parallax background. I will look for the better solution and release the update soon.
For now tell me how to remove paralax at bottom or just replace with static image?
To remove parallax effect. It’s global setting so it’s removed all parallax effect on all pages. Are you sure you want to do that?
yes tell me how to remove?
1. Open /js/custom.js find “jQuery(window).trigger(‘hwparallax.reconfigure’);” remove all.
2. Then look for these code in /js/custom.js
if (msie > 0 || !!navigator.userAgent.match(/Trident.*rv\:11\./) || is_touch_device())
{
jQuery('.parallax').each(function(){
var dataImgURL = jQuery(this).data('image');
if(jQuery.type(dataImgURL) != "undefined")
{
jQuery(this).css('background-image', 'url('+dataImgURL+')');
jQuery(this).css('background-size', 'cover');
}
});
}
else
{
jQuery('.parallax').parallax({
scroll_factor: 0.7
});
}
change to
jQuery('.parallax').each(function(){
var dataImgURL = jQuery(this).data('image');
if(jQuery.type(dataImgURL) != "undefined")
{
jQuery(this).css('background-image', 'url('+dataImgURL+')');
jQuery(this).css('background-size', 'cover');
}
});
and look for these code
if (msie > 0 || !!navigator.userAgent.match(/Trident.*rv\:11\./) || is_touch_device())
{
jQuery('#page_caption.hasbg').each(function(){
var dataImgURL = jQuery(this).data('image');
if(jQuery.type(dataImgURL) != "undefined")
{
jQuery(this).css('background-image', 'url('+dataImgURL+')');
jQuery(this).css('background-size', 'cover');
}
});
}
else
{
jQuery('#page_caption.hasbg').each(function(){
var bgobj = jQuery(this);
var objYPost = bgobj.position();
objYPost = parseInt(objYPost.top);
var backgroundPos = bgobj.css('backgroundPosition').split(" ");
var xPos = backgroundPos[0],
yPos = backgroundPos[1];
jQuery(window).scroll(function() {
var yPos = 50 - parseInt((objYPost-jQuery(window).scrollTop()) / bgobj.data('speed'));
var coords = xPos+' '+ yPos + '%';
bgobj.css({ backgroundPosition: coords });
});
});
}
change to
jQuery('#page_caption.hasbg').each(function(){
var dataImgURL = jQuery(this).data('image');
if(jQuery.type(dataImgURL) != "undefined")
{
jQuery(this).css('background-image', 'url('+dataImgURL+')');
jQuery(this).css('background-size', 'cover');
}
});
Thankyou,...