42 comments found.
I am seeing a large gap at of empty space at the top on iPhone 7’s mail client…any work arounds?
Hi lotoole, sorry for the late reply, could you send me an email with a screenshot at stefano.marra1987 [at] gmail.com?
Hi there, just sent!
Getting the following error for the Product, Service and Company Name section -“Editing disabled: Duplicate mc:edit” error messages in the footer area. In Preview mode on Mailchimp it lists all 3 columns as “Your Company Name”. Seem to be missing a few sections on import as well.
Hi daleh sorry to hear that, have you tried to export the template from the builder? It should work with no issues from the builder.
Let me know if it doesn’t work. I’ll be glad to support you further.
Best
Steve,
I tried builder earlier but I kept getting a “500 Error” once I put in License code. If you can export it for me that would be great. Here are the images of errors and layouts I do not see as per mailchimp import.
https://www.dropbox.com/s/pq06wjko7h4uf9c/Archive%203.zip?dl=0thx -dale
Hi dale, sorry for this inconvenience, I should have fixed the issue. You can try again the builder.
Send me an email at stefano.marra1987 [at] gmail.com I will drop you an email with the fixed template.
You should however be able to work with the builder again
Thanks and sorry again for the inconvenience
Best
Hello, I have 404 on the builder page, any solutions?
Hi fachrulhasan, sorry for this inconvenience, I’m currently moving the builder on another server. It will be up and running in a couple of hours.
Thanks and sorry again for the inconvenience
Best
The live preview is failing and my template can get the images, any solution?
Hi @joselazovargas just fixed the issue.
Sorry for the inconvenience
Best Stefano
Hi, I have two questions:
1) Do you have a YouTube icon for this template? 2) Can I change hyperlinks to the orange instead of black?
Thanks Michael
Hi Michael, send me the template you are working on and I can make the changes for you 
stefano.marra1987 [at] gmail.com
Best regards Stefano
Is there any way to edit this file in Mailchimp without using HTML coding?
Hi CancerGenetics just export the template for Mailchimp and you will be able to edit the file with the Mailchimp editor.
Thanks and best regards
Stefano
I am also having issue with the Template Builder. I can access the tool but it does not seem to be functioning.
Hi mattkeowen, sorry for not getting in touch earlier. Could you give us some more info about the issue? What browser are you using?
How customizable is this? On your builder example everything seems awfully hard to edit.
Hello, I’ve imported the template using Mailchimp, but I cannot edit the single blocks, texts and photos in the design section. How can I do this?
I’m having issues with the builder. It appears that the site is down. Is that correct?
Hi surface9, can you check again if there are any issues? Thanks and sorry for the inconvenience
Still having issues. I can’t even open the builder. I get DNS issues.
Here is a screenshot of what I see: https://www.dropbox.com/s/m70f1xejv2xb8vu/Screenshot%202015-06-08%2010.34.42.png?dl=0
That’s strange. I checked the url http://themes.lioncodestudio.com/spotlight on different ping services like http://tools.pingdom.com/fpt/#!/mHjyT/http://themes.lioncodestudio.com/spotlight or http://www.webpagetest.org/result/150608_QE_W6A/ and everything is working fine. Could you do some tests like I did?
Having a similar issue as most… when I export I am getting an error that I have not yet purchased the product. I don’t see where to enter a coupon code anywhere. Please help, thank you!
Hi laurakwagner, thanks for having purchased the template. You have to download the package from themeforest download page and open the link to the builder from there.
Let me know if this helps
Best regards
Stefano Marra
All that happens when I download the template is I have a folder with a bunch of subfolders – Documentation, Photoshop Files, StampReady Template, Support, Template Builder, Templates with some html buried within. Not sure what to do with these files?? I ultimately need to build a MailChimp.
Hi laurakwagner, perfect. Just open the .html file within the folder “Template Builder”. You should be redirected automatically to the online builder. From there just enter the Purchase Code and choose Mailchimp as platform and you are ready to go. The purchase code can be found in the download page of themeforest.
Let me know if this helps
Best
Got it! Thank you for your patience with me, this is the first time I have used such a program. I have run into another problem, however. When I go to export for MailChimp I get this HTML document: file:///C:/Users/Braden/Downloads/e5908585-c8ac-48d0-a1f6-d2dc4b808094-1434474742.htm
And when I try to import this link into the campaign URL for MailChimp I get an error code. What am I doing wrong here. I also tried importing is a zip file but then could not make any edits.
Hi laurakwagner, no worries, I’m here to help
Send me an email at stefano.marra1987 [at] gmail.com with the exported file. I will check it and send you a feedback if there are any issues.
Waiting for the email
best Stefano
great – email sent!
Awesome, I will keep you updated on this by mail
This template has some issues on mobile I haven’t been able to fix. 1. The shadow under the boxes shows up different on mobile – there’s a vertical line in the middle of the shadow area. 2. Images do not rearrange properly. The 2 and 3 image blocks show up on mobile with 1 way out of line with the others (justified to the wrong side) 3. Images with text and the button also show up weird in mobile. Instead of just moving to center above the text, it floats to the left. Please fix~ thanks
Hi jexanroi can you please send us a screenshot of the issues. If there are some issues we can solve, we will solve it. If you are experiencing these issues on Gmail on mobile, this could be to the auto-fit function that Google automatically apply. Note that this can’t be fixed by us unfortunately because Gmail doesn’t use media query for responsiveness.
Anyway send us the screens so we can check this out. Here is the email stefano.marra1987 [at] gmail.com
Waiting Best regards
Stefano
Hello, I just purchased the template, and I send it by mail to test and the display on my mobile is just totally screwed
Hi cedric, try to use an exported version from the builder that is always up to date. You can access the builder from the package. If there are still some issues from there, give us some more details and some screenshot of the issue via email stefano.marra1987 [at] gmail.com
Best regards
Stefano
This is a common issue called auto-fit by gmail. Here is a like to fix this https://support.google.com/mail/answer/2951689?hl=en. Simply disable the auto-fit from the settings.
Let me know if this helps
Stefano
Hello,
Thanks for your fast answer. But it changed nothing.
No problem Could you send me a test email at the mail above
Ok its done
stefano.marra1987 [at] gmail.com
Just checked the email and it worked for me. I switched the auto-fit off in the settings of the mail and everything worked fine. Here is the screenshot http://imgur.com/2ObDt0a
Could you please check again the autofit option? Thanks
Stefano
I tried again but it changed nothing, I tested it on Nexus 5(OS:4.9) and Nexus 6(OS:5.0.1)
Ok I did some other test, If I use your template on a navigator, the responsive is ok, but on a mobile, the display is screwed but with the option you mentionned unchecked, it display correctly but it not anymore responsive. So it didn’t expect what I need, a responsive for mobile.
Unfortunately Gmail doesn’t support media query (responsive) and cannot be fixed by code. Here is a list of clients that support media queries: https://litmus.com/help/email-clients/media-query-support/ However I will do some further test.
If there are some other things I can do to help you out, just let me know
Stefano
I’ve been using the template for some time now and recently noticed that emails with dates and times are arriving without those items visible in mobile clients, in particular iPad and iPhone. Not sure what’s going on there, but would appreciate any insights you have on how to avoid this in the future. These items display in desktop browsers and in the Mailchimp preview tools.
Hi mattkeowen, I’m going to test this as soon as I can get an iPad or iPhone in my hands.
I will let you know 
Best Regards
Stefano Marra
Two questions: 1. Used the template and imported html into Madmimi. All looks good except the mobile responsive is not working at all. Any ideas? I can forward a test email.
2. Outlook seems to remove font and spacing. Can this be corrected?
Thanks!
Still waiting for an answer. Issues persist. Responsive does not work at all in any device. Outlook format and font settings don’t retain.
Other than that its a really easy template to create emails and then modify the html to make it great.
tess
Hi tess really sorry for the late reply
The responsive design should work as expected. I will test the template by sending a test e-mail from madmimi.
If you have a test e-mail send it at stefano.marra1987 [at] gmail.com
I will check the outlook issue.
I will let you know as soon as possibile.
Sorry for this inxonvenience
Best regards
Stefano
I can’t get it to download and I have all the purchase codes entered please help, i just spent all morning on this in order to send out right now and it needs to go out asap
Hi kentdavies, sorry for this inconvenience. Are you trying to export a template form the builder? Try to use a different browser, somethimes this could help with exporting. Let me know
I tried exporting from the template builder no go, when I tried another browser it wouldn’t give me the option to enter my product key and kept taking me to a buy page.
Open the file in the package, from there you can to access the builder by entering a purchase code.
Send me an email at stefano.marra1987[at]gmail.com with the purchase code so we will check the builder.
Hi, I have the same problem as Amélie. And yes, I enter the purchase code. Nothing happens. I need this urgently. Thanks Maria
Hi Maria, we just solved the problem.
Try now
Best Regards
Stefano Marra
Great. Thanks. You are the best
BR
Maria
Hi, I have the same problem as vicksm: I can’t export in any format from the template builder. When I choose to export, it says that I need to purchase the item, what I already did. I need your help here,
Best regard, Amélie
Hi Amélie, you need to access the builder from the package you downloaded and enter the purchase code to have full access to the export features. You can find the purchase code in the download page on themeforest, in the “certificate and purchase code” file.
Let me know if you can get it to work.
Best Regards Stefano Marra
Hi Amélie, we just solved the issue.
You should be able to access the builder now
Best Regards
Stefano Marra
Hi, I can’t seem to export in any format from the template builder. I have the drop down options, but then when I choose one of them and hit export, nothing happens. Am I missing something?
Hi vicksm, have you tried with a different browser? On chrome should work as expected. Let us know. We are looking forward to solve this issue.
Best regards
Another question…what if my images don’t have a URL? How can I get them into the template? I’m all new to this, so thank you in advance for helping out!
Helén
Hi Helen, if you use mailchimp you can upload the images in their editor. Otherwise you need to store the images on a server first and use the url.
Best regards Stefano Marra
