Hi empireofgiants ,

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Kind Regards,
Ylli

Will the updates be on the envato toolkit plugin?

For sure that you can update from Envato Toolkit, if you don’t know how please read our tutorial.

Kind Regards,
Ylli

Hi John

We are delighted to hear your opinion as longstanding author in ThemeForest, I am glad that your team found it easy to set up, but we will not stop and continue improve theme functionality even more we can.

Best regards

Arlind

Hi John,

It would help us a lot if you could put this comment and rate Aurum on themeforest from your Downloads tab, if you don’t know how just open this link

Thanks,
Ylli

Hi nath, yesterday we have released a new update to Aurum (version 2.1.2) can you please update theme, and this problem should be fixed

Kind Regards,
Ylli

Hi w4rrenz

Can you send me the link where this happens? We have tried many fixes and unfortunately I was still not able to find the fix, its very complex issue

Arlind

What’s the issue around? I can’t go live with this site until it’s resolved, seems like a really major issue others should be aware off.

Can you please update Aurum, we have released version 2.1.2 and tell us if problem is still present.

Kind Regards,
Ylli

How do i change the cart thumbnail image size?

Here are the slider settings http://cl.ly/image/3f2Z382n2f2R set them up just like in the image to make it like in the demo, which thumbnail size do you want to change? The mini cart or the view cart page?

Kind Regards,
Art

You can send us email from Profile on themeforest, on the right side you will see “Email Laborator” box, please don’t forget to explain the problem again.

Kind Regards,
Ylli

Hi, I wrote the mail about one week ago, and did not get any response

Hi there, we can’t find any email from your name. Click here to go to contact form and there you send the credentials. Please don’t forget to explain the problem again.

Cheers!
Ylli

Hi there,

thank you for your interest in our theme, I will answer your questions one by one.

A. This is easily achieved with the Visual Composer, you have to split it into columns and use the right elements.

B. Yes, it is possible – see screenshot: http://cl.ly/image/0j1i1o1b3Y01

C. I don’t know if I understood you right but you can use the sale badge on internal and external products.

D. We can do this with a small modification by hiding the icons manually.

E. Are you talking about this: http://themes.laborator.co/aurum/fashion/shop/?show-shop-categories=true

F. Adding your own fonts requires a little more experience, you will need to modify some files in order to make it work.

Hope I was clear enough.

Kind Regards,
Art

Hi Kirill

Please add this extra class to the array where you have my-field-class:

form-control and it will give you proper look to your checkout fields.

Arlind

I tried to add css class but problem not resolved. I have a border around a field now and that’s all Help me please.

Screenshot http://prntscr.com/6en6nl

Hi Kirill

Please use this code, it will style properly the form elemens:

add_action( 'woocommerce_after_order_notes', 'my_custom_checkout_field' );
function my_custom_checkout_field( $checkout ) {
    woocommerce_form_field( 'my_field_name', array(
        'type'          => 'text',
        'class'         => array('form-row-wide'),
        'input_class'   => array('form-control'),
        'label'         => __('Fill in this field'),
        'placeholder'   => __('Enter something'),
        ), $checkout->get_value( 'my_field_name' ));
   }

Arlind

Hi ohmeigod, that is not a bug, but we will check that and on the new update you will not see -1 anymore

Kind Regards,
Ylli

Hello, i saw there was an update but i think still not fixed? Can you pls tell me how can i fix this? until u update it. Regards

Hi ohmeigod, we haven’t made that option yet, that’s why it wan not included on update.

You will se this option on the next update, please be patient

Kind Regards,
Ylli

Hi kernnywriter, thank you for reporting that, we will put that fix on the next Aurum update, if you fant to fix that now you can go to Custom CSS tab and paste the code below

@-moz-document url-prefix() {
    .shop .woocommerce-ordering .dropdown .caret {
        margin-top: -11px;
    }
}

Kind Regards,
Ylli

You have the option to backup your site on Theme Options, see the image below:

link of the image

By core the files, i mean if you have touched files inside theme, such as .php op .css files.

If not then you can update it without worry!

Kind Regards,
Ylli

Thank you I updated the site. The slider is still missing from my dash? I am unable to load any files to my slide ??

I just replied to your other ticket.

Kind Regards,
Ylli

Hi businessadviser, did you read our comment please?

Kind Regards,
—Ylli

Hi businessadviser, did you read our comment please?

Kind Regards,
—Ylli

Hi businessadviser, did you read our comment please?

Kind Regards,
—Ylli

Hi

You must update the Aurum to the latest version, we have made it WooCommerce 2.3.x compatible.

Arlind

Hi Ylli, I don’t understand. I updated the theme last week! I bought the theme a couple of monts ago. So the WooCommerce can’t be so old.. I will updated all. Thank you

Hi Ylli. I have updated WooCommerce and it works. But in the Envato Tool Kit there is no information that your theme have to be updated (?). In another hand, can you look at this link? that’s the way I see the page everytime I go. http://wandat-shirt.com/pantallazos/03.png I have to reload to see real information that is http://wandat-shirt.com/boutique/?lang=fr Do you know why? Thank you for your help again.

Hi nathgar, i think that i replied this to another ticked of you earlier

Kind Regards,
Ylli

Hi Wietske Smid, can you please write us your site URL where this is happening, and we will check that.

Kind Regards,
Ylli

Hi Laborator. Wietske (my colleague) is talking about: http://studiosuz.nl/afrekenen/order-received/

Hi thordar, you are using old version of our theme (1.5.1, but the latest version is 2.1.1), and very new copy of Woocommerce, you need to update theme also to support Woocommerce 2.3.

We won’t be able to provide support for outdated versions.

We want you to experience the best we have to offer while keeping your site safe.

Staying updated is the way to do it!

Kind Regards,
Ylli

Hi there,

you’re right, there seems to be a conflict between the two scripts, we will check what’s the problem with them and come with a solution in the next update.

Until then please use another type of posts.

Kind Regards,
Art

Aah I see, any idea when this will be fixed and the new update will be released? Would save me a lot of time.

Hi again,

the new update will be available in the last week of March, currently we’re releasing a new creative theme and don’t have too much time to work on this, as soon as it goes online we’ll start working on the bug fixes.

Kind Regards,
Art

Hi kennywriter, please add the code below to Custom CSS

@media screen and (max-width: 782px) {
    body.post-type-archive-product .col-lg-3.col-md-3.col-sm-6 {
      width: 50% !important;
      float: left;
   }
}

i think that it will do the trick

Kind Regards,
Ylli

I see what you did there. Very clever! I had to change it a bit, but got it work (the body didn’t have the post-type-archive-product class, so I just went with body.archive, which may mess other stuff up; and the bootstrap class on that row was different).

Thanks!

Did you see my question above about product meta?

Great that you solved that

We are working part time support because unfortunately for the moment Arlind is sick and can not reply this question until next week.

I hope for your understanding

It would help us a lot if you could rate Aurum on themeforest from your Downloads tab, if you don’t know how just open this link

Kind Regards,
Ylli

Hi there,

don’t worry about it, if the content has been imported then this is just a message that appears to everyone – it doesn’t affect the theme import.

Kind Regards,
Art

Hmm,

this seems to be not a very easy issue to deal with, as our programmer is sick now and what I can help you is by giving you this tutorial to test it on your own:

The easiest way to do it would be by adding attributes and displaying the date in the Product Information Tab.

Kind Regards,
Art

Not quite what I’m looking for. It has nothing to do with woocommerce, actually. I did figure it out though, so will post my solution for anyone else looking to do this.

In this file: ~/aurum/woocommerce/single-product/meta.php

Find <?php do_action( 'woocommerce_product_meta_start' ); ?>

You’ll want to add the following code somewhere under there (depends on the order in which you want it listed. I put it after the “tags” line):

<span>Published: <?php the_time('F j, Y'); ?></span> 

This will add a line to your produce page that’ll read: “Published: March 6, 2015” (or whatever date you published the product on). For other formats, check out this page: http://codex.wordpress.org/Template_Tags/the_time

Hope that helps!

Hey,

sorry for the misunderstanding and thanks a lot for sharing your fix with us, it may help someone else who wants to implement this.

Best Regards,
Art