992 comments found.
It seems that my woocommerce plugin doesnt work with this theme for MOBILE. It seems to never complete the order. The buttons dont fully work in the cart/checkout page for mobile.
The homepage gets screwed up on format then a product has a longer title then the others.
https://blippi.comHi.,
Kindly, Send some screenshots of your issues. So that, we can help you better.
Regards., DesignThemes Support.
Hi,
I can’t update the LayerSlider, not validate my Item Purchase Code. What I can do?
Thanks in advance.
Hi.,
Thank you for contacting us.
Since the layerslider came along with the theme, you need to get the layerslider slider files from us when there is an update. Send us a message through the right bottom form @ http://themeforest.net/user/designthemes so that we will send you the layerslider latest files.
Regards., DesignThemes Support.
Hi,
I want to be able to change the colours on my page but I cannot find the correct .css file.
If I wanted to change say, the orange to red. Where do I find the media=all in css to change this?
Cheers
Hi.,
Thank you for contacting us.
You can change it from the file wp-content/themes/kidszone/style.css file. Please check it.
Regards., DesignThemes Support.
Hello,
I was wondering why is there a /dt_galleries/ added to my URL path when clicking on a gallery link. The URL ends up as, www.example.com/dt_galleries/gallery-title
Is there a way to eliminate the /dt_galleries/ and just have: www.example.com/gallery-title
Thanks!
Hi.,
You can’t remove it, but you can change it to a different slug. Follow the below steps,
1) kindly, Get into your theme directory at wp-folder > wp-content > plugins > designthemes-core-features > custom-post-types > dt-gallery-post-type.php” and find Line.No: 103. Then replace the code ‘rewrite’ => true, thereby with the following one as shown below, ‘rewrite’ => array( ‘slug’ => ‘properties’ ),
2) Now go to Dashboard > Settings > Permalinks > Click Save Changes twice. This is to flush the permalinks.
Regards., DesignThemes Support.
Hello,
I wanted to know if it was possible to change the icons for the team members. I would like to replace skype for email.
[dt_sc_team name=”Sarah Zimmer” image=”http://artreachorlando.org/newsite/wp-content/uploads/2015/03/Sarah.jpg” role=”Artistic/Project Director” twitter=”#” skype=”#” facebook=”#”/]
Is this possible?
thanks
Hi.,
Thank you for contacting us.
Sorry we do not have that option. You need to customize it in the file wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php in the function dt_sc_team line no: 917
Regards., DesignThemes Support.
Thank you for pointing me in the right direction. I was able to add it.
Hi!
Thanks 
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
Hello I am having trouble loading the style.css of the child theme. Investigating the problem checked that the file utils.php the reference to the file is using the get_template_directory_uri () function; which is not recommended in these cases http://codex.wordpress.org/Function_Reference/get_template_directory_uri
The correct thing get_stylesheet_directory_uri (); Any suggestions on how to solve?
tks
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hello unfortunately our company does not allow me to send this data. Unable to correct the problem by changing the function as described above. But it would be nice correct this in the next update. Tks
Hi.,
Ok., we will consider updating it in our next update.
Regards., DesignThemes Support.
Hi! This is a pre-sale question: I’m interested on this theme, but I couldn’t find the documentation anywhere, can you please give us a link? in order to decide. Thank you! PS. Ok, I forgot, do you apply some annual fee after sale for the upgrades and support or it is considered on this payment as the only fee?
Hi.,
Thank you for contacting us.
1) We do not have any online documentation. The documentation comes along with the theme files. You can check the youtube videos of our theme from this link https://www.youtube.com/playlist?list=PL6kpawNbFm9XiJg-72r78BXE02_ZlQyLR
2) We do not charge any annual fees or any other.
Regards., DesignThemes Support.
Hope this is the right place for pre-sales questions.
Can I add videos to the home page slider ? Can I customise the Woocommerce shop links to send to Amazon affiliate products
Thanks
Hi.,
Thank you for contacting us.
1) We are using layerslider in our home page slider. You can check this documentation for adding videos in layerslider. http://wedesignthemes.com/documentations/layerslider/documentation/2) If you can customize woocommerce plugin, then you can do it.
Regards., DesignThemes Support.
Hello,
I would like to know how to edit the galleries. For example, I have a shortcut that calls each of the feature images for my galleries. When I hover over the feature image, two icons appear: a link and a zoom icon. I would like to:
1. Remove the link icon 2. Have the zoom icon open the lightbox and show all the pictures in that category related to that featured image. Right now when I click on the zoom icon it opens the lightbox and only the feature images for each of my categories appear.
Thank you for your advice!
Hi.,
Thank you for contacting us.
1) You can remove the zoom link from the file wp-content/themes/kidszone/includes/gallery-post-layout.php line no: 99
2) It would be a custom work for us. It takes 2 – 3 hours to complete. We charge $25/hour for this custom work. Let us know if you are interested.
Regards., DesignThemes Support.
For line 99 I have the following:
//PERFORMING QUERY…
if ( get_query_var('paged') ) { $paged = get_query_var('paged'); }elseif ( get_query_var('page') ) { $paged = get_query_var('page'); }else { $paged = 1; }I don’t think this is the right code to edit.
I did try to edit this code, but when I saved nothing changed:
Thanks!
No sure why this didn’t post in my previous reply:
a class=”link” href=”<?php get_home_url();?>”> span class=”fa fa-link”> a class=”zoom” title=”<?php the_title(); ?>” data-gal=”prettyPhoto[gallery]” href=”<?php echo $currenturl; ?>”> span class=”fa <?php echo $currenticon; ?>”>
Hi.,
Yes you need to remove it from the above code that you have mentioned lastly.
Regards., DesignThemes Support.
Hello,
I am making changes to the file /wp-content/themes/kidszone/includes/gallery-post-layout.php and nothing is happening. I have cleared my cache but I do not see any changes.
Please advice. Thank!
Hi.,
Hope you had a great weekend
Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
I have sent you the login credentials. I will like to replace the line 101 with the following:
a class="link" href="<?php echo $_SERVER['REQUEST_URI']; ?>-album" > < /span>< /a >I have added spaces above so I could copy/paste.
Thanks!
I have tried many times to replace/edit the file and it is not “remembering” my changes. The new code is not being saved.
Hi.,
Thank you for contacting us.
We have removed the link icon from the gallery items on hover. We have modified the file /newsite/wp-content/themes/kidszone/framework/theme_shortcodes.php commented the line no: 2039.
Prevoiusly we told you edit wp-content/themes/kidszone/includes/gallery-post-layout.php because we thought that you are asking for the gallery page. But you have used the gallery items from shortcode in the home page, so for editing that the file /newsite/wp-content/themes/kidszone/framework/theme_shortcodes.php needs to be edited. Let us know if you have any queries.
Regards., DesignThemes Support.
-
Hi,
I’m fighting with your template because it strips the
tag in page display.
I tried to write the
tag directly in my database by phpMyAdmin, I see it on the database but when I look at the page, and ask to show me the code the br tag is not present.
How can I solve this problem?!!?
Hi.,
Thank you for contacting us.
By default the wordpress will remove the br tags in the code. You can try adding the divider shortcodes from our shortcode builder.
Hi, i want to move the “empty cart” button at the bottom on the cart page to the bar where the “coupons” field is located. I managed to do this by copying the “do action” and adding button class, but can’t seem to find the code for the “empty cart” button at the bottom of the page to be able to remove it and not have it duplicated in the coupons bar and at the bottom.
http://fancypantsproducts.co.za/screen.pngHi.,
Thank you for contacting us.
Please check with woocommerce support regarding removing the empty cart button.
Regards., DesignThemes Support.
Hi there,
I have 2 problems with the styling in the shop:
- The buttons to increase/decrease the number of products are missing (on the single product page and on the cart page).
- The “Proceed To Checkout” button on the cart page is not styled as a button and is moved below the shipping calculator. The shipping calculator is also styled differently than on your demo site…
You can see the issues live on this website: http://www.stoeberli.ch/shop/
Thank you in advance for your help,
Michael
Hi!.,
Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Regards., DesignThemes Support.
Hi,
I would like to have the filters (size, color etc.) in a sidebar on the page ‘shop’.
Now I created a sidebar on the left for the page ‘shop’, and in the widget menu I am able to place widgets in the sidebar for the page ‘shop’.
However, when I look at the page it keeps displaying other widgets. Some menu and a search bar are displayed.
I looked in functions.php but there is no sidebar registered there at all. But maybe this theme works diffrent?
Any way: how can I get the sidebar on the page ‘shop’ to display the mentioned filters?
Thanks in advance!
Hi.,
Thank you for contacting us.
Not sure about the filters that you are talking about in the sidebar. But we can remove the other widgets in your sidebar.
Kindly, Mail your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes So that, we will remove the widgets in that page.
Regards., DesignThemes Support.
Hi,
several days ago I left the Credentials via the link you gave me, but the widgets are still there.
Would you please have a look and remove them?
Hi.,
We replied on that day itself. The admin details are not working. Kindly, send us the correct details. So that we can help you ASAP!!
Regards., DesignThemes Support.
Logo overlaps mobile menu when viewing on iPhone 5S. Responsive seems to work when scaling down screen size on desktop, but not mobile. Suggestions?
Hi.,
Thank you for contacting us.
Kindly, Get into your theme-directory through “wp-content/themes/kidszone/css/responsive.css” and in line-no: 438(approx) of class name ”.is-sticky .header2 #logo, #logo, .header3 #logo”,
just add the below given margin.
.is-sticky .header2 #logo, #logo, .header3 #logo { margin: 30px 0 15px; }
Regards., DesignThemes Support.
I added this and changed the height to 100%, can you see why the logo is distorted on mobile?
Disregard, it was the logo file being used. Thank you for your support!
Hi.,
Thanks Let us know, if you find any issues in future..
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Regards., DesignThemes Support.
What type of device are you viewing the site on? Please see the attached link showing the logo on my iPhone6 iOS8
Hi.,
Kindly get into your theme-directory through “wp-content/themes/kidszone/css/responsive.css” and in line-no: 438(approx) of class name ”.is-sticky .header2 #logo, #logo, .header3 #logo”, just add the below given margin.
.is-sticky .header2 #logo, #logo, .header3 #logo { margin: 30px 0 15px; }
Regards., DesignThemes Support.
What type of device are you viewing the site on? Please see the attached link showing the logo on my iPhone6 iOS8
Hi.,
Kindly get into your theme-directory through “wp-content/themes/kidszone/css/responsive.css” and in line-no: 438(approx) of class name ”.is-sticky .header2 #logo, #logo, .header3 #logo”, just add the below given margin.
.is-sticky .header2 #logo, #logo, .header3 #logo { margin: 30px 0 15px; }
Regards., DesignThemes Support.
Logo and Menu issues on Mobile On our mobile site: http://new.greatby8.com the main navigation menu obscures our logo. I have tried several different logo sizes, but the problem remains. Any advice on how to fix this issue?
Hi.,
We checked your site in responsive mode and the logo seems to be good. The menu doesn’t overlaps the logo. Kindly, Check the screenshot.
https://www.dropbox.com/s/q0a5jal4ijvkdgk/dt_logo_responsive.png?dl=0Regards., DesignThemes Support.
How do i get my mega menu the same as the demo?
Ok I figured it out however there seems to be some sort of a bug. i can only add munu up to gallery. Whenever I putshortcodes in the meny and save it, it deleted it and takes the tick from primary meny.
I have just sent you my login details for you to take a look.
Please can you sort it out asap? Many thanks
Hi.,
Kindly, check if your server has the following requirements of the theme, which is required for the menus to work correctly.
Latest version of WordPress 4.0 installed,
PHP5 or higher and MySQL 5 or higher,
We recommend to enable mod_rewrite module (If not enabled sometimes pages or posts will result in bad gateway error),
Memory limit(memory_limit) should be atleast 128MB,
Maxium File Upload size(upload_max_filesize) should be atleast 32MB.
Regards., DesignThemes Support.
