464 comments found.
Hello, I’m using demo content (default style). How do I set the home page version 5 by default homepage?
Hi,
All additional home pages are just information pages and cannot be set as default. You will need to manually create your home page in Page Builder.
BR,
ThemeBurn team
I don’t create a homepage by pagebuilder. Please help me 
When we will recieve a “huge update” that you prommise?
Any news please???
There is no support… Its a shame.
Hi,
Do you have any pending support topics that are not resolved?
I have three support tickets outstanding…the theme may be great but is quite complicated to work with for non technical guys and the support seems to be tepid…once in 3 to 5 days.
Will be great if you can look up my tickets and help – we do not have any developer support for now or for next 10 days and our tickets are urgent and some time has already lapsed.
you may search by the same user name / email address in your support forums.
Hi,
Your support tickets have been answered.
BR,
ThemeBurn team
Thank you, kindly improve your turn around time. Ticket no. 41038 – posted 6 days back on themeburn support forum is still pending. You may look up by the same username. Nothing should take more than a working day to reply back.
Hi,
1) Using Accordions, if I have many many sections, how could I hide others? 2) I saw the demo site. It contains the “blog” page, how can I do this in pavilion?
Thanks you very much!
Hi,
1) By default, accordion widget will have the first section opened and all other sections closed.
2) Pavilion has a free built-in blog extension.
BR,
ThemeBurn team
Hi,
I would like to know how to change the sub directories above the products list/page. It is nice when you have a few sub cats but i have many and then you see a long row on top of the page. I can show you a print screen…
Thank you!
Greetings Anita
Hi Anita,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
OK, done! i will go to your support forum, thanks!
when you will include one page checkout, last viewed products ?
Hi,
We don’t have plans to include One Page Checkout for the moment.
“Last viewed products” will be included in the next major update along with “People who bought this also bought” and “Most popular products”.
BR,
ThemeBurn team
Hello. Media manager does not work in the blog section! What are your suggestions?
www.sherpamallorca.com
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Hello, I have purchased this theme but custom brand option (Category brands) is not showing in mega menu. Only ALL and Don’t show is showing . Please suggest. Thanks
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Good morning, Do you know when you plan to launch update?
Thanks
Update question- ETA time when you plan to update?
Presales questions.Hello I go through with your module. But i do not get two things one is how to edit your sliders.For eg home silder I only get to edit background image but extra layer like two shirts from where we can edit as well as same with other sliders too. kindly send the video links.
Menu how to settle down the header menu styles with the difference/ edit.
kindly send me links so i can go ahead by today.
regards,
shanibb
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Support in forum is pretty slow. Other authors answer withing a few hours. The search in engine in the forum support doesnt help at all. The theme is great but if you improve your support all will become spectacular!
Hi,
There can be some delay of support response times lately indeed. We are just developing a huge update and are fully loaded.
BR,
ThemeBurn team
Hi, i bought this theme and it looks great. However I hope you can help me in solving some problems that I face: - I would like you to guide me in selecting Home ver.3 for my store (I use Minimal demo store), and in customizing the slider on the home page; - Would it be possible to adjust the product layout? Meaning the description/ review would be on the right side of the picture and the other information (stock, options, etc) would be under the picture. Thank you
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Do you have something for FILTERS or planning to do in the future ? If not, can you suggest a filter module that works good with Pavillion ?
Thanks!
Hi,
We don’t have a built-in filtering extension, but you can use either MegaFilter or BrainyFilter. Both are compatible with Pavilion.
BR,
ThemeBurn team
I have a urgent problem. Its not possible to add categories (tags) on the blog. If i create a new article and add a new tag it will created but never show on right “Blog Categories”. What can i do? Its very urgent
Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
I have not the time yet to register there. As you can see on the icon i purchased the theme. Please help me here in short time and later i register on your site.
Hi,
Blog tags (categories) can be added from Pavilion CP > Page Builder > System > Stories.
BR,
ThemeBurn team
yes i know but it doesnt work on my site. if i create a new tag nothing will listed on right side. i have 2 languages (de/en)
Found the problem. My mistake.. i was thinking the blog categories are dynamical read from database 
Good work guys, love the theme!
BTW: Good feature will be a duplicate slides/layers
BTW: Good feature will be a duplicate slides/layers
Will be added with the upcoming feature update 
Hi,
Any chance you can setup my store using the default demo? Happy to pay a small fee. Thanks
Hi,
Pavilion is fully loaded with demo data from all the 5 skins. Once you install the theme, you can easily import everything but the original demo images.
BR,
ThemeBurn team
Okay great. Well i have bought the theme hopefully the demo data sets up as per your comment and the default demo on your server
Thanks for purchasing Pavilion!
If you have any problems, please use the dedicated support forum.
Support forums | Register account | How to get your purchase code?
BR,
ThemeBurn team
Hello, can you tell about vintage ? when you plan to launch and idea of how it will look like? Thanks
Also, before I make purchase of your theme 1. How quickly you help to solve problem related to theme? 2.Can I change from shop to catalogue mode?
Hi,
1) Unfortunately, we will have to delay the vintage skin as have a full list with other important updates that are being developed.
2) Usual response times are up to 48 hours, but sometimes it may take more.
3) You have a couple of options that disable default OpenCart features: - Cart and Checkout - Product Compare - Wishlist - Product Returns - Gift Vouchers
BR,
ThemeBurn team
Ok, thanks 1.What would be max “normal” reply time when I should start worry? 2. Do you have any plans to launch newer theme than Pavilion I do not want that after month or so you will make new theme and this Pavilion will stop to be updated.
+ forgot to ask. What about -issue with the new Google reCaptcha in Opencart 2.0.2.0
No reply ThemeBurn???
Hi,
1) We may have some busy periods sometimes, but we always answer our support question.
2) Yes we do, but it will share the same Pavilion basis and all themes will be updated at the same time.
3) We have updated Pavilion to match the latest OC version. For the moment there is no report of a problem with reCaptcha.
BR,
ThemeBurn team
Thanks- just bought. Theme authors are OK- a bit slow to reply, BUT they take care of client, and that is what I respect!!!
Thanks for the good words
Hi nice theme, but have some questions, but where the client click in one product, i don’t see the options for the product have multiple images, like colors.
Or i just not see?
Hi,
Unfortunately, this feature is not a default OpenCart functionality and needs to be added as a third party extension.
BR,
ThemeBurn team
Hi, I’m interested in buying this theme, but before proceeding, I would like to ask for some clarification, just to be sure. 1. Are these 5 unique skins included? 2. Does this theme support Romanian language? 3. Would it be possible to add a message window in the product page? I need this for the buyer to be able to ask some questions regarding a certain product. Thank you in advance for the information.
Hi,
1) Yes, all the skins from the demo are included in the theme package
2) Both OpenCart and Pavilion are multilingual. You can have as many languages as you want. Just to clarify that you will have to additionally translate theme related text (which should be a fast task to do).
3) Unfortunately, there is no such functionality for the moment. You will have to use some third party extension.
BR,
ThemeBurn team
Hi Author,
I have installed this theme on my existing opencart site. I am using opencart 2.0.1.1 with pavilion 1.2.4.
It seems this theme is not working with opencart override engine because i tried it by disabling override engine then it worked fine. http://www.opencart.com/index.php?route=extension/extension/info&extension_id=8588Please let me know if i can fix it. I am getting the following error message
http://www.awesomescreenshot.com/image/35974/1ce0d26cd3f323f8f347e2b105f32b84Hi,
Thank you for purchasing Pavilion!
We want to note, however, that theme support is provided only from our support forum. You will need to register with your ThemeForest username and use the purchase code from your license certificate for confirmation.
Support forums | Register account | How to get your purchase code?
Best Regards,
ThemeBurn team
Any news about my previous message? I need to see one reply on your support forum but I cannot login… please provide new password as your online tool can’t do it. Thanks
Hi,
We have created a temporary password and have sent it to the email you have used during the forum registration. Be sure to check your email’s spam folder too.
Best,
ThemeBurn team
