Discussion on ROSIE - Multi-Purpose WordPress Theme

Discussion on ROSIE - Multi-Purpose WordPress Theme

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392 comments found.

I am very disappointed with your “premium” support. I have tickets from a week ago that have not been looked into. And they are not even complicated issues, I do not think. : (

Hello, we do process ticket requests daily. May I have your ticket ID so I can check your status. Regards

Hello,

No worries, we get 10 of your tickets together :)

Kind regards.

Thanks, guys! ( :

Hi guys, How can I update the plugins : master sliders and WPBakery Visual Composer . They ask me the key of each plugin? How can I do that? thank you.

Hello, thanks for purchasing. Appreciate that. Bundled plugins no requires activation and can only be updated by us. Please ignore that notifications. Regards

Hello I bought Rosie Theme and would like to know if it’s possible to change the size of the images of products (woocommerce). I tryed to change the woocommerce settings and with Regenerate Thumbnail plugin but nohting change… The size of image is too big and would like to reduce it. Thanks in advance for your answer.

Hello,

Please submit a ticket on http://freevision.ticksy.com and share more details about your project, there might be something else causing the issue.

Regards.

Is there any way I can add more social media profiles to the Team Member page builder function. I need Instagram and Soundcloud if it’s possible.

Hello, with current features that’s not possible. To do that requires extra modifications. Please open a ticket and state your case lemme see if anything I can do for this matter. Please beware that no promise :) regards

Hello,

Instagram and SoundCloud icons probably available in icon list that we are currently using. Please submit a ticket and let us see what we can do for you.

Regards.

Hi! I have a question, is it possible to change background image in theme options? Unfortunately I can’t do it, I upload it and background is still white :/

Hello, thanks for purchasing. Appreciate that. I’m sure there is a misunderstanding. Please open a ticket and state your case along with admin credentials so we may check things in place. Regards

Hi Rosie team, I have a problem with plugin essential grid?. When I try to make a new grid I choose portfolio and there are no categories to choose. The second problem is that editor/preview doesn’t work, I can just upload a default image. When I put saved grid to my page I can see just one picture instead of all gallery :/

Sure thing, please wait for support respond. Regards

I also have a problem with normal portfolio. I can’t upload a picture because there is no “qode portfolio” or different place to upload it. Can it be the reason that preview in essential grids doesn’t work? How can I upload a picture?

Hello,

What is a “qode portfolio” ?

Regards.

Hi Rosie team,

Just updated to 1.5, I see you commented that the master slider and Visual composer were updated, but they did another update in the last few days.

Rosie Visual Composer: 4.4 (Included in 1.5) Latest Visual Composer: 4.5

Rosie Master Slider: 2.12.0 (Included in 1.5) Latest Master Slider: 2.12.2

Just for records, will you update this shortly, or will it be provided upon the next release.

Thank you and best regards, -P

Hello, thanks for contacting us. We update each plugin with recent version each time however plugin authors release updates very often so right after our update they might have released a new one. We’ll release an update soon. Please wait for next theme update. Regards

Appreciate the quick response. I recently submitted a ticket regarding some problems I’m having with the portfolio and Rosie 1.5 & Wordpress 4.2.1. When you get a chance please review.

Thank you.

Sorry for delay, tickets already responded.

So, are you guys going to fix your HORRIBLE documentation system? I literally cannot find anything using your search engine, and when I do it’s stuff like “here are the 4 post types available: x, y, z, a” as if I didn’t already know that from the drop-down on each page and post :)

You need to approach this from a much better angle because you’ve essentially shot yourself in the foot by not allowing a lot of your features to be easily added in.

I don’t have time to sit and watch video tutorials that may not even address what I’m after, and likewise the same logic applies to a support ticket system.

Apart from that, I am happy with this theme, but wow, you really need to fix this documentation ASAP.

Hello,

Actually we are working on new documentation system. No, really, you will see when our latest theme come alive (still in review queue), we will apply new system to old documentation as much as possible.

Thank you for reporting, much appreciated.

Kind regards.

So it’s been 2 months and still no change for documentation. Try searching for something basic like “logo” and you still find nothing. You haven’t added options to the Customize section of the theme like most of your competitor’s offerings, and still nothing on the documentation side. Does it really take that long to produce a decent document?

Boo.. scary times.

What’s the deal with the plugins folder inside the installation zip file? I installed that one and ended up with a plugin folder inside the theme folder…what good for?

Hello, thanks for contacting us. Please open a ticket and state your case more detailed along with your admin credentials. Regards

This is not a ticket issue, it’s just a general observation.

Hello,

That folder placed there to help you get installed/updated bundled plugins bulk with few clicks.

Regards.

Wow, you put out an update to the theme and the plugins you have pre installed inside of the theme that work with this theme you never bothered to do an update to the primary slider called the master slider. Pre built in themes from themeforest suppose to also be up to date on updates when doing a theme update and you forgot about this one. The version you still have pre installed 2.12.0 and the newest one is 2.2 for working with wordpress 4.2

Hello, seems you’ve no idea how these update process works. In the last 72 hrs too many case occured like security vulnerability etc; Our priority was covering these issues. Additional info: Master slider gets very often update you can’t even catch up with. Was this information enough for you?

Hi,

I’ve got a short question, hope you can help me…

I love the “Owl Carousel Feed” to add a line of Portfolio Items to a single Page… Everything works well with getting it on the page, but I can only select “Portfolio” or “Blog” as Data Source…

Is it possible to show only a certain portfolio category other than the whole portfolio items? Or is there another way for me to manually filter, which items are shown here?

Best regards, Alex

Hello Alex,

Currently there is no filter available on that component but, Essentials Grid plugin will help you to generate similar layouts with lots of parameters available.

Kind regards.

This theme has bugs, do one thing and mess all other stuff easily. Very complicated to deal with and the only thing that makes up for it is the visual composer plug-in. Other than that I have spent a whole day trying to mess with just one page of the theme. The help videos are blurry and hard to see when zooming in. Very chaotic theme and hard to work with. I thought I was spending good money for a well documented theme while its not very well documented except on blurry videos with nothing to hear.

Promoted as a great theme brings no results and more chaos to my work. Spend the money somewhere else.

Hello, may I ask what issue you’re facing? I’m assume we can help you.

Videos are not blurry. You can simply switch video quality to 1920p on player settings. All videos are recorded hi-quality. I respect your feedback but please open a ticket and state your case if you need help.

Regards

Another question. How can I customize “continue reading”?

Hello,

If you can submit a ticket to http://freevision.ticksy.com/ and tell us what kind of customization you are thinking about, we can prepare few lines of custom CSS for you, or at least guide you how.

Regards.

Hi, is there a way to change this order? I want my title post (blog) comes before of the featured image.

Hello,

You can try to edit page-regular-blog.php to achieve this.

Regards.

Hi!

I upload to the new version, and then, the menu doesn’t work anymore…

http://www.waterart.it

Hello, please make sure menu widget widget properly inserted via Appearance > Widgets. If yes, please open a ticket and share your admin credentials so we may investigate your case. Regards

hi, is there ony one header layout? best

A secondary info bar you mean?

a top header bar with phone number and social media icons

Hello, this feature has added as an update. Currently no demonstrated page but yes you can add social icons and info text. Thank you.

Hey there, I posted an issue about the Portfolio filters not working (all categories show despite me setting them not to) You said it was a known issue and that it will be fixed, its been about 6 weeks since so I wondered if it will be soon? Also the plugins, I know several people keep asking – are these coming soon too? Can you give us a firm time? My question also relates to Enjooy too which I also have.

thanks – love your work!

Hello,

I remember I found a solution for your issue, can you share your ticket ID please? Or simply respond your ticket to put it open status again?

Regards.

i feel really silly asking because it seems like the easiest thing, but i entered my social profiles in the theme social panel and added the widget, but nothing showed up…what am i doing wrong? thanks

Hello, please make sure you have also make a list via general section. That should help. Regards

Very cool theme. Before buying I had a few pre-sales questions:

1. This theme has a lot of features but one that seems to be missing are animated transitions. An example can be found in the Wunderkind theme (http://shinetheme.com/demosd/wund/?page_id=154). See how the text and images kind of bounce into the page when it first loads? Is this available or easily added? If not, is this planned for an upcoming update?

2. Are pricing tables included?

3. Are custom markers available for Google Maps?

4. The demos don’t seem to have a lot of parallax sections or video backgrounds when compared to other themes. Is this a heavily tested feature in your theme? Can more than just a couple of parallax sections be added to the one-page layout (like 8-10)? Can I add at least 2 video backgrounds also? Does your theme bog down when all this is added?

Thanks in advance, Phillippia

Hello Phillippia, thanks for your insteres.

1- We have animated transitions for some basic elements. You can check our via http://rosie.freevision.me/features/typography/ Can be assign for icons too. http://rosie.freevision.me/features/infographics-icons/

2- Pricing tables can be seen via : http://rosie.freevision.me/features/common-elements/

3- Currently no but this can be updated.

4- Not sure if you have browsed all our demo pages but we have plenty parallax sections + video backgrounds and so on .You can add as many as you want parallax sections and videos via visual composer.

Best regards

You’re welcome! :)

How to disable responsiveness site?

Hello, thanks for contacting us. You can try to disable line 35 in “header.php” file. Regards

Hi, Thanks for responding. It did not help much. Primary menu has not changed. I need to change especially primary menu.

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