630 comments found.
I am unable to register a support ticket as does not like my purchase code but I need help with Justshop theme recently purchased please email me
Hey,
Sorry I can not email you as I dont have your email addr. You can send me message from bottom right form found on this page http://themeforest.net/user/Templatation
is this in enlgish? I need it to be in English.
Hi,
Yes, bydefault its in English and can be translated to other languages easily too.
However, please note, Its just a theme, it only beautifies WordPress and WooCommerce systems.
I already bought this item but need to update revslider how can i do it ?
Hi,
Can you email me from contact form here http://themeforest.net/user/Templatation I will help you further.
How i use color pickers?
Hey,
Please go to themeoptions and enable live customizer in Styling/body background. http://i.imgur.com/DHKwoC1.png
Then you will see color pickers in Appearance -> Customize.
Hi, In your demo site menucard item link goes to Error 404 -> http://justshop.templatation.com/menucard-item/spider-roll-2/ Is that some temp bug or is supposed to be that way? Thank you in advance.
Hi,
Menucard single pages were removed in recent updates because most users dont use single pages for menu items and it only creates confusion. I will fix it on the demo too.
Note: If you decide to buy and would like single pages instead, I can help you do that, just 4 lines of code editing.
Thanks !
Clear, thanks again.
I’ve reset my password severall times and it will not let me into your support system.
Site: www.prissybritchesboutique.com
I updated the woocommerce app and lost the site, as well as all the past orders in the admin.
Please help.
*Woocommerce plugin
This problem occurred because you updated WC plugin but didnt update the theme, I can help you , please give me wp-admin info , you can contact me from contact form on right side of my profile page here http://themeforest.net/user/Templatation:
Hi
thank you fro a nice theme, i want ask you about RTL version, did you plan to complete development as LTR version
Hi,
There is an RTL version, but it wont look as good as LTR, however it works. The reason it doesnt look same is because of third party plugins not compatible with RTL, like Visual Composer. You can contact me privately for more details.
hi,
i send a ticket in your support forum, but i cant login in my Account !
do you check the tickets ?
Hi,
Yes, I got your email and replied as well.
Hi, how is it possible the have a quantity selection on the shop category page too http://justshop.templatation.com/product-tag/cakes-2/ ? Now it’s only possible to have quantity selection on the single product page.
Thanks
Hi,
Please understand I only sell theme, which is just styling of the WordPress and Woocommerce, the issue you are after relates to woocommerce plugin. Woocommerce is designed in such a way that it shows variations on single page only. I found this when googled it , https://wordpress.org/support/topic/woocommerce-product-variations-on-categoryproduct-list-page-with-add-to-cart may be it can help you.
Hi, please could you say me if this theme is international. I would like to buy it only if it is possible to translate it in french and the most easier possible… Thanks you to say to me
Hi,
Yes, you can translate the theme to French. Infact many of the buyers already use FR version. I do supply French translation but its not 100% done, so you might need to translate few strings yourself. (Its easy.)
Hi! Please, could you explain me how to create a fullwidth (revolution) slider in this theme? I went to their site and it seems I am doing it right… The I went to Visual Composer one… and I saw this video: https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=3604483 But when I create a row, it doesn’t give me those options to stretch or not… Probably I am missing something… could you illuminate me, please :’(
Hey,
This theme is bydefault boxed width, thats why those default VC options will not work. You are not seeing them probably because you have older version of VC.
Please contact me privately with more details what you are trying to achieve and I will try to help.
HI ,Templatation
my website is not load shop page?
Thank you very much.
[I can speak a little english.]
Please contact me from bottom contact form here http://themeforest.net/user/Templatation with URL of your website.
If u want url, wp and ftp login i can sent it.
Yes please do ! Please contact me from bottom contact form here http://themeforest.net/user/Templatation
HI, Is the theme compatible with the latest WP version?4.2.1?
Yes, I just updated my demo to 4.2.2 and all looks good.
Hi, The revolution slider stopped working and I had to reinstall. Basically the site is down now as I have had to reinstall. Now I have re-uploaded theme however don’t know how to get the classic demo installed. Can you help please? Its rather urgent. I was not able to back up the theme etc…
Hi,
You can just do the normal import and then go to themeoptions to change to Classic mode. There are just styling difference in both. If you still face trouble, Please contact me with full details from here http://templatation.com/support/ including URL and wp-admin(if possible).
I am having a lot of problems with this theme. When the site loads, it just spins. I reloaded the theme and installed wordpress again. www.countryconfections.com. It’s all jacked. If you look at the console log you will see about 25 errors.
Hi,
Sorry you are having troubles, but I see you emailed to me too. You will notice that those bugs are not on my demo. The reason is the Default jQuery returns internal server error , http://www.countryconfections.com/wp-includes/js/jquery/jquery.js?ver=1.11.1 and hence none of the jquery related stuff will function. You can switch theme and can still see those bugs as slider revolution etc will still throw those bugs as they too need jquery. So the best option is to contact Hosting provider and ask why above default wp file doesnt load.
Hey,
This issue arose in WC 2.3.8 version, I have already fixed it and updated the theme, please update the theme.
Hello
Currently my site says “This is a demo store for testing purposes” How do I get the store up and running?
Also what size should my images be for them to fit correctly in the revolution slider?
And finally the three
Cont. My homepage shows 3 category pictures as in the demo but they are not besides each other. Two are and then one is underneath. How do I get them in a row as in the demo?
Hey,
To remove the text ‘Dashboard’ ‘WooCommerce’ ‘Settings’ “General” tab, there is a setting called “Enable site-wide store notice text” which you need to uncheck.
1600×500px is the ideal size for Slider pics.
For third, I will need to see your URL please.
My site is under construction so you won’t be able to see it. But it’s www.EdensTouchBread.com
Sorry I cant help you if I cant see the website live. Because I am not sure whats wrong. May be the category text is too long or any JS issue. In my opinion its not so vital issue and you can contact me again when you are ready to make the website live.
The site is live. However I am not getting this message in my WP Dashboard Your theme has bundled outdated copies of WooCommerce template files -—- And there is no way for a customer to add a product to their cart to purchase any of our Gourmet Breads – wwww.EdensTouchBread.com – Thank you
Thats because you have updated Woocommerce, but did not update the theme. Please update the theme, and let me know if you still need help with the previous issue you faced.
It’s already on auto update. What more should be done?
JustShop theme doesnt have auto update feature yet, you have old version 5.26 i think, current is 5.3. Please update as instructed here : http://templatation.com/documentation/justshop/#theme_options_theme_updates
I followed the steps and it still shows I am running 5.26. Please advise.
Can you please send me your URL so that I can see things myself, if you want to contact me privately, you can do so here http://templatation.com/support-tickets/
I have sent you an email.
I just purchased this theme, and tried uploading the demo content, it showed an error. All the pictures were uploaded but not the pages. Ever have this happen to anyone else?
Hey,
Thanks for purchasing, please create ticket using your wp-admin login info if possible from here http://templatation.com/support-tickets/ and I will sort it as soon as I wake up tomorrow (Midnight here).
Hi,
If I update woocommerce to 2.3.8 will there be any issues that I will encounter?
Hi,
I havent tested it yet with 2.3.8 I will do by this week, I request to wait till then.
ok. thanks.
Hey,
I have updated the theme, also updated the theme, wp, and wc on my main demo so that you can verify everything before you update.
thanks
Hi The theme has been updated twice since I bought but I didnt get any notifications. How can I update now?
?Hey,
Thanks for purchasing, you can just go back and redownload the theme from themeforest. Also, if you would like to autoupdate it directly from your site, you can do it as instructed here. http://templatation.com/documentation/justshop/#theme_options_theme_updatesWould it be possible to get Facebook/Instagram up in the top menu?
Hi,
Yes, you can do it if you have a bit knowledge of html/css. You can edit THEME/header.php file and put code for social icons and then style then using css.
Is there a way to force the submenu to be uppercase as well?. tried custom css, but i just couldnt get the submenu to be uppercase. normal menu was fine.
Sure, please try entering below in themeoptions/general/display/customcss box
#navigation ul.nav ul.sub-menu li a {
text-transform: uppercase;
}
