4 comments found.
Dear Elite Author, I hope you’re doing well.
I recently purchased a template from your website , but unfortunately, it was a mistake. I was looking specifically for a regular HTML template, but I only realized after the purchase that the one I bought is built using Vue/Nuxt.
I tried reaching out to the support team through this link: https://help.themepure.net/ticket/new However, when I enter my Purchase Code, I get the following error message: “Could not find this product in our supported products.” which prevented me from submitting the ticket.Kindly accept my sincere apologies for this unintentional mistake. I would greatly appreciate it if you could process a refund or convert the payment into account credit so I can purchase a more suitable template.
Thank you for your understanding and continued support.
Best regards, Ramzy
Thank you very much for your kind response.
Due to urgent project requirements, I had to purchase another HTML template before receiving your reply, so I won’t be able to buy the Acadia HTML version you suggested.
I kindly ask you to proceed with the refund for the Vue/Nuxt version, as it was purchased by mistake and has not been used in any way.
I truly appreciate your cooperation and understanding. Thank you again for your support.
Sir, As you did not purchase Acadia html version then we can not refund Vue js version. Envato not allow mistake purchase refund. Thanks.
Great Work, Congratulations GLWS 
Thanks.
Congratulations GLWS
Thanks.
Great Work, Congratulations.
Thanks.
