58 comments found.
Hi, hope you are doing well. Today i am trying to install this theme ,But just showing another error nothing was happend. I sent you an email but didn’t receive any response Please can you help me? Thank you
Hi,
Thank you for contacting. All support will be conducted through our Support Center.
Depend on the number of the ticket in the queue. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
hello , Still no help, please contact me asap, thanks
Hi,
Please open the ticket and follow your ticket.
Best regards, the JWSThemes team
Hi,
Hi,
Please follow the below steps to import the demo data on your website: 1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l
If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.
Best regards, the JWSThemes team
hello , After the second link I opened, it didn’t show the screenshot steps and I couldn’t see how to do it
Hi,
Please install all require pluginsm activate all and use 1-Click import same: https://www.youtube.com/watch?v=98M9XgdKJ_s&list=PLBuSeip6M6GnMafhc04uP6r7Y-ZkOqCKP&index=1&t=7s
If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.
1, Unyson > Backup & Demo content ativate 2, Tool > Demo Content Install 3, Choose and click “install” button
Please supply a list (or add it to the docs at http://docs.jwsuperthemes.com/ailab/), which plugin in this theme is used for in the demo content. This themes comes with 11 plugins (not all required, sure).
Hi,
Thank you for buying. Please, open the ticket to our support center. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
I already opened a ticket (because Elementor is not working): “There is already an open ticket with the provided purchase code!” Therefore I added it to the existing ticket.
Hi,
Please, open the tiket and follow your ticket.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Your inc/widgets_elementor/widgets/html/product.php file line ~51: <?php echo do_shortcode(‘[yith_wcwl_add_to_wishlist]’); ?>
You might want to check if YITH is defined before outputting this shortcode because not everyone wants wishlist.
Hi,
Thank you so much. I will check the code and fix it for next version soon.
Regards, the JWSThemes team
Hello Goodnight! I bought your theme, but it’s too slow to load! My server is a Centos 7, 8GB RAM, 2 CORE, 40GB SSD is on AWS. I configured the whole environment! I understand software and server architecture very well! It’s just the wordpress site with your theme installed and even then it’s very slow. I’m Optimizing it with the WP-OTIMINIZE plugin, when I did that the whole site broke. I wanted to know if you don’t have that same model in HTML?
Hi,
You can disable Less Design options from Theme Options Panel and install a cache plugin.
Please, open the ticket and follow your ticket. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
you have in html?
Regarding the cache plugin, which one do you recommend? Because I use WP-Optimize, but it fails with your template.
Hi,
Our theme is WordPress theme, not HTML. If you have WP-Optimize plugin. it’s good. You should Off Less Design Option.
If you have some questions. Please, open the ticket to our support center.
Regards, The JWSThemes Support Team
Hi,
Please, open the ticket and follow your ticket. We will check your site, hosting and let you know the cause.
Regards, The JWSThemes Support Team
Hello a few days ago I sent a message but no response: https://jwsthemes.ticksy.com/ticket/3013148/
Hi,
If you have some questions. Please, open the ticket and take a screenshot. We will check and assist you.
Regards, The JWSThemes Support Team
I already asked the question on the 29th this is the Tiket link, I already opened it for days.
Hi,
Please, open new ticket with Subject related to your trouble. We will check and assist you.
All ticket will closed after 1 week. Client can open new ticket.
Regards, The JWSThemes Support Team
How can I disable account verification in the theme?
Hi,
Please, send some screenshots link to us. We will check and assist you.
Hello, I would like to disable this feature because I have woocommerce in the kit and customers should not have to verify their account. With woocommerce I can turn this off but the email verification from the theme still comes.
Screenshot: https://www.hela.com/prd/screenshot-01.pngThanks!
Hi,
For your case, please open the ticket to our support center. Our support team will assist you.
Regards, The JWSThemes Support Team
| Support Center |
Hi! It seems like the AILab Core plugin is adding another meta for users ”activated” and I would like to remove it without deactivating the plugin.
Hi,
It’s require install plugin. Please, keep it if you use AI Lab WordPress theme.
Regards, The JWSThemes Support Team
| Support Center |
So it is not possible to deactivate the option https://prnt.sc/yQwnkDLVrLg4
Please pagination does not work for this theme, how do get it to work. After over 20 blog post the content don’t change after clicking on next. Thanks
Hi,
Please, open the ticket and follow your ticket. We will chek and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Hello,
I have bought the AI lab theme but when installed I can’t find any template pages or demo pages, neither the media files (images …).
Hi,
Please, open the ticket and follow your ticket. We got your ticket.
Depend on the number of the ticket in the queue, we will check and reply to you.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Hi there, new question. The header is not changing. I’ve tried many things but it doesn’t work. I’ve selected it in the theme settings and also in the customizer but the old one stays there. Do you have a solution for this?
Kind regards
Hi,
Thank you for contacting. All support will be conducted through our Support Center.
Depend on the number of the ticket in the queue. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
This link don’t show me where is the correct place to put in my API Key…where is it please. this link don’t show me https://jwsuperthemes.com/how-to-create-a-google-maps-api-key/
Hi,
The API key is a unique identifier that authenticates requests associated with your project for usage and billing purposes. You must have at least one API key associated with your project. https://developers.google.com/maps/documentation/embed/get-api-keyRegards, The JWSThemes Support Team
| Support Center |
Where do I edit the google maps API key?
Hi,
The API key is a unique identifier that authenticates requests associated with your project for usage and billing purposes. You must have at least one API key associated with your project. https://developers.google.com/maps/documentation/embed/get-api-keyRegards, The JWSThemes Support Team
| Support Center |
Now i can’t select any homepage, they are not included, why is that?
Hi,
Please follow the below steps to import the demo data on your website: 1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.
Depend on the number of the ticket in the queue. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekdays (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Thx it worked
Hi, i’ve downloaded it and it says this:
Installing theme from uploaded file: themeforest-PnXeZLJK-ai-lab-machine-learning-wordpress-theme.zip Unpacking package…
Installing theme…
The package could not be installed. The theme does not have a style.css stylesheet.
Theme installation failed.
What to do?
Nevermind i got it
Please i am unable to import demo content for this theme. It shows an error message: ‘The execution failed. Please check error.log’
Here is the screenshot of the error, https://photos.app.goo.gl/tnQXCA814dqVwvjV7
Hi,
Please, open the ticket to our support center and send WordPress to us. We will check and assist you.
Regards, The JWSThemes Support Team
| Support Center |
Not recommended, support null and null package theme refund please.
Hi,
Please, download new version and install again. This is document online: http://docs.jwsuperthemes.com/ailab If you have some troubles. Please, open the ticket and follow. All support will be conducted through our Support Center.
Depend the number of ticket in the queue. We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
Unable to import Demo files
Hi,
Please follow the below steps to import the demo data on your website: 1. https://prnt.sc/pkwlo5 2. https://prnt.sc/pkwmki 3. https://prnt.sc/pkwn7l If your demo data cannot import, please take a screenshot of your issue and send us the login account to Admin Dashboard and FTP account to Our Support Center, we will help you import the demo data.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
hello this theme can we add double language option EN / FR ? top right button ?
Hi,
You can use a translate plugin such as WPML plugin for this section. It’s position of demo. Client need to add language and add to this section. WPML supporter will assist you.
You have plan this item release Reactjs Version?
Where do I edit the google maps API key?
Hi,
How to create and edit the google maps API key: https://jwsuperthemes.com/how-to-create-a-google-maps-api-key/
Regards, The JWSThemes Support Team
| Support Center |
Hi, hope you are doing well. Tonight i am trying to install this theme ,But just showing another error nothing was happend. Please can you help me? Thank you
Hi,
Please, open the ticket and follow your ticket. We will check and assist you. Your support expired. In case your support is expired, you don’t have to buy a new license of the theme, just renew support is enough. Here’s how to do that: https://prnt.sc/xygsm2
All support will be conducted through our Support Center.
We really care about customer support services and guarantee to respond to all support topics within 24 – 48 hours on weekday (a bit longer over the weekend). Due to different timezone, you may get a very fast response when we are available; our timezone is GMT+7.
Regards, The JWSThemes Support Team
| Support Center |
